Fresh Jobs at Cape Union Mart

Job Description

• The Human Resource team needs a dynamic and administratively strong team player to assist in the daily tasks of the Human Resource Team. The successful candidate will be able to self-manage and be diligent in completing duties. Ad-hoc responsibilities would be included in this role and therefore it is important to manage time and outcomes.

Role and Responsibilities

• Bulk Recruitment
• Recruiting through the ATS system
• Finalising new starters documentation, vetting the information on the system
• Reference, ITC and criminal checks
• Communicate with team members at all levels (senior and junior) in a professional/ corporate office environment.
• Build and maintain effective business relationships with colleagues and key stakeholders by initiating and maintaining regular interactions.
• Ad hoc administrative requests
• Ability to handle confidential and sensitive information with integrity.
• Excellent communication and interpersonal skills. 
• Ability to work independently and collaboratively as part of a team.

Experience  

• Microsoft office proficient
• HR Admin experience preferable
• Excel advances preferable.
• Experience using a recruitment and payroll system preferable.

Qualifications

• Degree or Diploma in Human Resource Management or related field 
• Postgraduate qualification will be advantageous. 

Competencies required.

• Client-centric & focused
• An excellent communicator
• An effective team player
• Results & solution driven.
• Resilient & tenacious in a fast-paced, ever-changing environment
• Ability to prioritize, manage time, maintain high levels of drive & initiative under pressure.
• Methodical, detail-orientated & accurate
• Proactive, innovative, passionate, committed, self-motivated, driven and trustworthy.
• Ability to handle confidential and sensitive information with integrity.

Purpose

• To support the HRBP team with comprehensive HR Admin processes.
• Act as a dedicated source to HRBP team to coordinate end to end HR administration.
• The HRA will have a specialised skillset in holistic administrative duties.
• Working knowledge of the SAGE system (Preferable).
• Assist in filing, uploading and creation of new employees.
• Ad-hoc duties to be fulfilled to assist the HRBP to focus on stores.

Deadline:5th September,2025

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Job Description

• Buyer 

Minimum Requirements:

• Grade 12 / Matric
• Code 08 driver’s license
• 3–5 years’ experience in Buying / Procurement or a similar role
• Proficient in Microsoft Office Suite (PowerPoint, Excel, Word, Outlook)
• Experience working on Omnix system (advantageous)

Key Responsibilities:

• Place purchase orders with various suppliers
• Visit and maintain strong relationships with suppliers
• Track and follow up on delivery deadlines
• Negotiate pricing and terms with suppliers
• Prepare quotes and tender pricing
• Monitor stock levels to ensure availability
• Verify supplier invoices against goods received notes
• Perform CMT costings of purchase orders

Skills & Competencies:

• Strong negotiation and communication skills
• Excellent problem-solving and analytical ability
• Ability to prioritize and manage work in high-pressure environments
• Reliable, accountable, and professional
• Team player with a positive, respectful attitude
• Highly organized and detail-oriented

Deadline:4th September,2025

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Duties and Responsibilities: 

• Exceed customer expectations by practicing customer selling techniques.
• Adhere to stock loss controls in store.
• Ensure individual targets are met consistently.
• Ability to maximise and drive sales by identifying opportunities to increase turnover.
• Maintain housekeeping, uphold our visual merchandising standards in order to optimise sales.
• Create an inspiring environment.

Behavioural Requirements:   

• Honesty in dealing with cash and finances.
• Building & maintaining relationships
• Innovation & change management
• Thinking adaptability
• Taking ownership

Minimum Requirement. 

• 6 months of retail experience
• Matric or Equivalent
• Clear Criminal record
• Microsoft – Computer Proficiency
• Ability to communicate effectively.
• Knowledge of current clothing trends/outdoor lifestyle (depending on the brand applying for)

Deadline:1st September,2025

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Job Description

• Our Customer Experience Department is in search of a culture fit Customer Service Agent to join our team and play a key operational role in supporting our customers and various business stakeholders to achieve business objectives.
• The role will require the incumbent to work effectively across multiple teams, including some external partners, to proactively seek relevant information in order to effectively support the overarching customer objectives & ensure the delivery of a world class customer service.
• It's important that we find individuals who are a great fit for our business. The ideal candidate will be a team player, have a high attention to detail and enjoy working in a fast-paced and high-pressure environment. This is a fast-changing role with evolving expectations, and we are looking for someone who has a natural aptitude for customer data and problem-solving capabilities to push the boundaries. We're looking for people who embody our values of Trust, Innovation & Passion and aren't afraid to challenge the status quo.

Key Duties

• Responding to and resolving all customer queries and complaints via active inbound channels: Calls, Email, SMS, Whatsapp & Live Chat, as well as social media platforms and Google reviews.
• Dealing with internal and external customer queries and complaints in an effective and efficient manner according to the processes and policies that have been set out.
• Direct customer queries and complaints to the relevant stakeholders when needed or sourcing information required to resolve the case.
• Accurate and timely completions of administrative tasks.
• Effective stakeholder management.

Job Requirements

Knowledge & Experience

• The minimum educational requirement is Matric / Grade 12. Please provide a transcript of your final marks.
• Minimum 2 years’ experience in a customer-facing environment.
• Minimum 2 years’ experience in a customer service / customer experience role.
• Preference will be given to candidates with community management experience, Google Reviews and Hello Peter.
• Retail experience would be advantageous, but not essential.
• Entry Level MS Office with focus on Outlook, Word, and Excel.
• Experience on any contact center systems advantageous: Salesforce Service Cloud, Freshdesk, Zendesk, etc.

Competencies

• Passionate and proactive customer problem solver.
• Strong administration skills.
• Team player.
• Attention to detail.
• Time management.
• Language – fluent written and verbal English, with additional languages being advantageous.

Key Performance Areas

Customer Engagement

• Effectively and efficiently resolve customer queries and complaints in line with our Company Values and Brand Promise.
• Owning the role of problem solver on behalf of the customer by demonstrating commitment to finding resolution to queries and complaints.
• Follow appropriate escalation channels to support quick resolution of queries and complaints.

Teamwork & Collaboration

• Ability to work collaboratively as part of a team.
• Build strong working relationships with cross-functional teams, as this role will engage with many stakeholders: BI, IT, Brand Marketing, CRM Agency, Digital Department, Online Commerce, Legal & Compliance, Analytics Partners.