Fresh Jobs at CBRE Excellerate

Main purpose / objective of the position:

• Complete daily / monthly utility management operations and processes in a process driven manner that ensures the delivery of highly effective, efficient and comprehensive utility management services to our Client in support of the overall success of the Excellerate Utilities Business unit.

Role Objectives \ Responsibilities:

• Daily accurate capturing and validation of municipal invoices onto MOL (Metering on Line)
• Requesting all outstanding municipal invoice from municipalities
• Ensuring that all municipal invoices are VAT compliant
• Highlight errors on Municipal bills to Council Liaison’s and track progress until rectified
• Handling all disconnections until finalised
• Reconciliation of Vendor accounts on a weekly \ monthly basis
• Reconciliation of re-billing of municipal invoices
• Adhere to utilities procedures and compliance within the portfolio
• Meeting customers’ service expectations as per the SLA
• To carry out any other Adhoc duties as may be required from time to time by management.

Experience / Education:

• Senior Certificate preferably with maths/accounting
• 1 year experience within the utility’s environment/financial
• Must be studying toward and accounting diploma/degree

Knowledge Required:

• Aptitude for figures and financial skills
• Adequate knowledge of specific discipline
• Legislation and regulations with regards to municipal/government supply and services requirements.
• Industry knowledge specific to area of accountability
• Computer Literacy
• Negotiation skills
• Organising skills

Competencies Required:

• Adhering to Principles and Values and high level of integrity
• Delivering Results and Meeting Customer Expectations
• Working with People
• Following Instructions and Procedures
• Learning and Researching
• Deadline Driven
• Ability to work at a fast pace without compromising accuracy
• Able to work independently

Interface / Relationships With:

• Internal: Colleagues
• External: Municipalities

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Main purpose / objective of the position:
To oversee the creation, execution, analysis, management and control of soft services and maintenance contractors across the account, including negotiating terms, monitoring compliance, and mitigating contract risks.

Decision making authority:

• Management of services and supplier contracts
• Management of work orders through the CFMS
• Compliance to the OHS Act and other statutory requirements
• Decisions are based on knowledge of theory and systems
• Works within a specific prescribed policies and guidelines

Experience / Education:

• A minimum of 7 years’ experience in contracts management, ideally with experience in security and cleaning contracts management
• Bachelor's degree in Business Administration, or another related degree
• Experience in facilities / operations management will be an added advantage

Skills required:

• Computer literacy (MS Office)
• Collaboration
• Project Management
• Strong attention to detail
• Basic accounting principles, incl. budgeting
• People management
• Verbal and written communication skills
• Negotiation skills
• Conflict Resolution

Knowledge required:

• SLA contract management
• Project Management
• Utilities Management
• Business writing skills and reporting
• Financial / numeracy skills
• Call & query analysis
• Company structure and policies
• Occupational Health and Safety principles

Competencies required:

• Customer & quality focus, Methodical, Teamwork and co-operation, Problem solving & decision making, Financial & business acumen, Communication (on higher level); Tolerance for stress, Assertive, Drive and productivity.

Major drivers of work volume:

• Contractual Obligations, Work Orders, Grading and complexity of building, Tenant and customer profile, Management complexity & intensity.

Interface / relationships with:

• Internal: Department Head, Facilities Team, Internal Business Unit Heads
• External: Contractors, Landlord, Tenants

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Main purpose / objective of position:

The purpose of the BTO position (Bid-Transition-Operate) is to design, cost, transition, and support operations for the most competitive and value driven Integrated Facilities Management solutions in the marketplace.  

Role Summary:

• Create compelling and achievable solutions and ensure our differentiators are incorporated into proposals.
• Work in partnership with the Pursuit Leader and Divisional FM Leader to direct the overall tailored solution of large or complex facilities management outsourcing Win-Keep-Grow pursuits including the development of innovative operating models, organization design, cost savings, technologies, financial analytics, and other CBRE value added tools.
• Review and analyze client’s RFP data such as portfolio information, scope, asset data, work order data, service levels, client baseline spend, and strategic vision to determine appropriate service delivery model and maximize the value proposition to meet expectations; develop clarifying questions as needed.
• Collaborate with key internal stakeholders to determine competitive envelope to win, baseline/volume sufficiency analysis, and key risk factors.
• Provide a full understanding of the competitor landscape for each opportunity; work directly with commercial management team to ensure pricing models have a competitive advantage, winning margins, and risk requirements are met.
• Work within a matrix organization and enlist assistance and support from subject matter experts for world class solutions.
• Attend internal solution calls and in-person solution workshops as determined by the Divisional Sales Leader; attend and present solution at client yellow pad sessions and final presentations.
• Provide Solution Workbook and other relevant materials to Transition team to ensure a smooth and efficient handoff of information.
• Attend transition kick-off meetings as needed.
• Conduct client site tours and collect existing information on the portfolio such purpose of the business, building data, scope determination, current organization/staffing levels, service levels, current operating spend, and building condition assessments.
• Lead the FM functional task activities when transitioning new client accounts or expansion/transformation of existing accounts - this transition function will be a component of a broader transition project team working together to onboard a new client account.
• Facilitate planning sessions and client meetings, assessing risk, implementing mitigation plans, and communicating with key decision-makers; responsible for FM project status communications and client facing weekly functional calls.
• Develops facilities playbook use on the account; if account processes and procedures are documented and available, these may be linked or embedded into the playbook as required.
• Develop CBRE BCP documentation, incident response site lit, including site level client and CBRE account representatives and contact information, critical vendors / suppliers, comms processes for incident response and crisis management, including client response team interfaces, emergency communications bridge, website, call cadence etc.
• Performs other duties as assigned.

  Experience Required:

•  Bachelor's degree (BA/BS) from four-year college or university.
• 7+ years of Facilities Management experience required; 5+ years of commercial real estate outsourcing solutions, costing, and org model development preferred.
• CFM, RPA, PE, CPM, COP, MCR or other RE/FM industry designations preferred.
• Requires in-depth knowledge of financial terms and principles; reviews complex financial/business analysis and reports prepared by subordinates.
• Ability to analyze the most complex business/financial data and develop innovative solutions. Develops and implements financial policies and procedures.
• Ability to comprehend, analyze, and interpret the most complex business documents.
• Ability to respond effectively to the most sensitive issues.
• Ability to write reports, manuals, speeches, and articles using distinctive style; ability to make effective and persuasive presentations on FM operating models to internal leadership and clients.
• Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action.
• Advanced skills with Microsoft Office Suite products such as Word, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc.; advanced Excel and Tableau skills preferred; experience working with large data sets and decipher multiple types of RFP models preferred.
• Comfortable with and embracing of new technologies and digital tools, such as Apps, databases, financial management, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications.