Fresh Jobs at CHEP

Position Purpose:

• The Business Control Manager plays a critical leadership role in strengthening governance, risk management, and internal control effectiveness across Logistics and Operations, including service center activities and end‑to‑end process oversight. This role safeguards assets, ensures policy compliance, and drives operational integrity across the SSA network.

​Where You Add Value:

• The Business Control Manager plays a critical leadership role in strengthening governance, risk management, and internal control effectiveness across Logistics and Operations, including service center activities and end‑to‑end process oversight. This role safeguards assets, ensures policy compliance, and drives operational integrity across the SSA network.

What You’ll Drive

• Enterprise Control Leadership: Establish and enforce standardized control frameworks and governance structures.
• Risk Management & Assurance: Lead risk assessments and deliver integrated risk control matrices across business units.
• Operational Oversight & Compliance: Ensure service center activities, spend controls, reconciliations, and SOPs align with CHEP standards.
• Data‑Driven Monitoring: Build centralized data repositories, leverage analytics, and monitor KRIs to identify emerging risks.
• Continuous Improvement: Maintain and evolve the CHEP Risk Control Framework in line with operational priorities.
• Audit & Stakeholder Engagement: Communicate control effectiveness, audit findings, and remediation actions to senior stakeholders.

Your Experience and Strengths

• Bachelor’s degree in finance, Business Administration, Supply Chain, or related discipline.
• Minimum 5 years’ management experience in supply chain, finance, or manufacturing.
• Strong knowledge of internal control frameworks, risk assessment, and governance principles.
• Proficiency in SAP, Salesforce, BW (Analysis for Excel), and advanced Microsoft Suite.
• Proven ability to design and embed controls, evaluate SOPs, and drive remediation.
• Strong analytical mindset with ability to translate data into actionable insights.
• Collaborative leadership style with influencing skills across matrix environments.

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Job Description
Key Responsibilities May Include:

• Lead the planning, writing, editing, and execution of internal communications to ensure consistent messaging and alignment with organizational goals.
• Audit and review communications for key strategic projects or regions, identifying opportunities to improve engagement and reach across all employee groups, including remote and field-based staff.
• Provide strategic communications counsel to leadership teams and project owners, ensuring effective support for their internal communication needs.
• Research and implement communication best practices from other industries, enhancing internal communication strategies and execution.
• Balance strategic-level planning with tactical-level execution, ensuring that communications are both well-planned and efficiently delivered.
• Share communication best practices and facilitate knowledge sharing across regions, promoting collaboration and consistency in internal messaging.
• Support the wider internal communications team in driving awareness and understanding of effective communication practices throughout the organization.
• Partner with key stakeholders to ensure that communications are aligned with business objectives, supporting both functional and organizational goals.
• Working closely with senior business stakeholders, develop and implement engaging, relevant and timely communications for Brambles’ global TS function
• Develop and implement internal communication plans, leading the planning, executing, monitoring, budgeting and approvals processes
• Create relevant, audience-appropriate content including announcements, articles, videos, posters, presentations and other business communications
• Ownership of Brambles’ email management system (currently Poppulo) and advisor on use of other channels where budgeted
• Build a strong network within and outside the function to support understanding of opportunities and challenges and help identify communications opportunities. Work closely with regional communications teams to appropriately tailor global communications
• Influence key stakeholders to drive business excellence, transformation and positive change across the organisation
• Identify and address opportunities to improve communication and employee engagement within allocated functions, as well as from the function to the broader organisation
• Implement best practice and innovative ideas to continuously improve the approach to communications across the wider business
• Identify and share key metrics to measure communication program effectiveness
• Provide subject matter expertise for external or crisis communications issues
   

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Job Description
Key Responsibilities May Include:

• Build and sustain strong customer relationships across a portfolio, acting as the main point of contact for inquiries, issue resolution, and satisfaction.
• Identify growth opportunities and pursue new business leads, increasing revenue through strategic initiatives such as expansion and pricing optimizations.
• Collaborate with cross-functional teams (e.g., Sales, Operations, Category Management) to design and execute strategic plans that support customer growth, cost efficiency, and business ease.
• Conduct regular business reviews, manage tenders, and negotiate contracts, ensuring alignment with business goals and customer needs.
• Monitor account performance through key metrics and customer feedback (e.g., NPS), implementing strategies to enhance customer experience and loyalty.
• Oversee the annual audit process, ensuring compliance with CHEP’s policies and recovering any outstanding equipment fees.
• Lead initiatives aimed at reducing transport costs and improving supply chain efficiency, driving value for customers and optimizing operational processes.
• Support the integration of sustainability initiatives with customers, contributing to CHEP’s broader corporate social responsibility objectives.

As a Virtual Account Manager, you'll own a portfolio of customer accounts and act as a trusted advisor to customer stakeholders. Using data, commercial insight, and proactive engagement, you'll help customers optimize performance while identifying opportunities to grow and strengthen the partnership.

This is an exciting opportunity to join an innovative team and play a key role in shaping the future of customer engagement at CHEP.

What You'll Be Doing

• Managing a diverse portfolio of customer accounts through a fully virtual engagement model, requiring a blend of commercial insight, operational leadership, analytical expertise, and customer relationship management excellence.
• Operating across a broad customer landscape and multiple stakeholder groups, the role is responsible for balancing revenue growth, customer retention, operational performance, and risk mitigation while consistently delivering an exceptional customer experience and service standard.
• Translating complex business data into actionable insights, identifying emerging trends and growth opportunities, and influencing both customer and internal stakeholder decision-making through effective virtual engagement and strategic collaboration.
• As a key member of the National Sales Effectiveness team, the VAM will partner closely with Commercial Sales, Finance, Supply Chain, Logistics, Operations, and Customer Support functions to deliver integrated solutions, optimise portfolio performance, and support strategic business objectives.
• Success in this role requires strong stakeholder engagement capabilities, digital relationship management expertise, commercial acumen, and the ability to effectively prioritise and navigate competing demands within a dynamic, data-driven environment.
• During the first 12 months, you'lll play a pivotal role in embedding and optimising the virtual account management model, strengthening portfolio health and customer retention strategies, enhancing Salesforce adoption and data integrity, identifying and unlocking revenue growth opportunities within existing accounts, advancing reporting and business intelligence capabilities through Power BI and related analytics tools, and contributing to initiatives focused on customer value creation, operational efficiency, and continuous improvement.

What We're Looking For

• 3-5 years' experience in Account Management, Customer Success, Business Development, Sales Support or Customer Relations.
• Experience engaging with management-level stakeholders.
• Proven commercial acumen and customer focus.
• Demonstrated ownership of customer outcomes, projects or portfolios.
• Strong Excel and analytical skills.
• Advanced proficiency in CRM platforms, preferably Salesforce, together with strong analytical, reporting, and business intelligence capabilities using Microsoft Excel, Power Pivot, Power BI, and related reporting tools, is essential
• Tertiary Qualification in Business Management, Commerce, Marketing, Supply Chain & Logistics or related discipline

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Job Description
Key Responsibilities May Include:

• Build and maintain strong customer relationships through effective communication, timely query resolution, and proactive identification of potential issues.
• Reconcile customer accounts, manage equipment balances, and ensure the accurate processing of customer requests on systems such as Siebel.
• Coordinate and arrange the telephonic collection of pallets, managing EMS customer balances and suspended movements for resolution.
• Conduct site visits, schedule calls, and provide feedback and corrective recommendations to customers and Business Managers to address operational issues.
• Investigate and resolve queries from customers and internal teams, ensuring prompt follow-up and adherence to recommendations.
• Provide electronic system support to the local client base, including managing the helpdesk function where applicable.
• Perform general office administration tasks, including handling the switchboard, filing, and participating in team projects and initiatives.
• Serve as a backup for TEMS and other team members as needed, contributing to a collaborative and supportive team environment
• TEMS Administrator - Based at MW Wheels based at Customer Site in Port Elizabeth
• Be the trusted link between our customers and operational excellence.

Purpose of the Role:

• Reporting to the Customer Contact Supervisor, the successful applicant will provide a support service for customers in the area.  This role is integral as it is the first point of contact for the customer. This role is to assist CHEP in building and maintaining solid relationships with the customer base.

Responsibilities include:

• General administration and client account reconciliations (query resolution process), inclusive of Debit Authorisations, THAAs
• Reconciling of accounts
• Credit balance investigations.
• Accurate filing of client documentation
• Managing of suspended and rejected movements
• Logging of necessary Salesforce cases.
• Logging Collection / Return orders when needed.
• Log necessary escalations to the business via Salesforce
• Submitting of weekly updates to Team Leader and Supervisor for CHEP management
• Ensuring all queries are addressed and resolved in accordance with the Business Rules.
• Entertain a good customer relationship and escalate all relevant issues to CHEP management.
• Checking of inbound documents validity – equipment, quantities etc.
• Outbound process – record keeping
• Facilitating 1-4-1 exchanges
• Identify 1-4-1 exchange clients to be converted Transfer clients where possible.  (If applicable)
• Yard duties include pallet sorting, inspection of pallet quality and reporting any problems.
• Stock counts and reconciling of the counts
• Issues orders
• Escalate all noncompliance issues to CHEP
• Liaise with problem customers to recover outstanding balances.
• Any other reasonable tasks as delegated by CHEP Management

Ideal Candidate Requirements:

• Matric & a Diploma essential, preferably studying towards a business-related Degree.
• Manual Driver's License
• 3-5 years Basic Accounts & Reconciliation, including general office duties
• 3 years Customer Service Experience
• Analytical Skills
• Excellent communication skills at all levels
• Knowledge of Salesforce, myCHEP would be an advantage; proficiency in Word & Excel is preferable.
• Team Players who are systematic, accurate, patient and service-orientated will be the best suited to handle this position.

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Job Description
Key Responsibilities May Include:

• Define and implement engaging, relevant, and timely internal communications strategies in collaboration with business stakeholders for specific regions or functions.
• Build a robust internal network within the organization to identify communication opportunities and challenges, while working closely with global teams to tailor regional communications effectively.
• Execute communication plans for key projects and initiatives that support broader company objectives, ensuring alignment across regions and functions.
• Develop and update crisis communications and response protocols for the region or function, working with regional teams to ensure preparedness.
• Assist in the production and approval of corporate reports, presentations, and other publications, ensuring clarity and consistency.
• Identify and track key metrics to measure the effectiveness of communication programs, continuously improving communication strategies based on data insights.
• Create compelling content across multiple formats, including news articles, videos, podcasts, infographics, and other visual communication tools.
• Proactively collaborate with cross-functional teams to enhance communication capabilities and drive wider awareness of effective internal communication practices across the organization.
• Work closely with senior business stakeholders, the Digital Communications Manager and the Change and Transformation Comms Lead to design and execute  Digital and Transformation internal change communications strategies and plans.   
• Lead the design and delivery of communications campaigns which support the wider Transformation and Digital communications strategy and plans. 
• Create and deliver a wide range of content across internal communication channels (such as news articles, SharePoint sites, videos, visual materials and virtual events) which inspire audiences and drive employee engagement. 
• Partner and collaborate with stakeholders within the Digital and Transformation teams and across the business to deliver creative, engaging communications. 
• Build strong networks within the Digital and Transformation teams and across the business to drive collaboration, align messaging, share resources and deliver joined-up communications. 
• Work with regional communication and marketing teams to adapt and tailor global messaging and materials for diverse audiences, including external audiences. 
• Measure impact and proactively assess communication effectiveness by identifying and analysing key metrics and creating and applying best practices.  
• Proactively seek feedback and input from stakeholders to refine and constantly improve communication effectiveness.