Our founders started DigiCert out of frustration for how time consuming and painful it was to buy a simple SSL certificate. What should have been a smooth process always seemed to become a hassle. Worst of all, the customer service agents—who were supposed to ease the burden—were making the experience even worse. So, in 2003, our founders star...
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Position Summary
We are in the market for Linguistics Graduate with native, bi-lingual or business proficiency in German.
As Linguistics Graduate (German Language) you will engage with external customers and internal stakeholders through various communication channels, execute DigiCert's validation process according to internal documentation, and analyze validation test-data to determine whether systems or processes have met validation criteria.
What You Will Do
- Review incoming application forms, validate and submit to DigiCert's technical department
- Engage with external customers and internal stakeholders via phone, live chat, video calls and email
- Research customer organizations and verify contact details online
- Identify, document and alert managers of customer-call trends
- Execute DigiCert's validation process according to our internal documentation
- Analyze validation test-data to determine whether systems or processes have met our validation criteria or to identify root causes of production problems
- Coordinate the implementation or scheduling of validation testing with affected departments and team members
- Learn product features and gather customer requirements to confer with management
- Determine validation objectives and standards with internal managers
- Create, populate, or maintain databases for tracking validation activities, test results, or validated systems
- Process incoming and outgoing mail
What You Have
- Native, bi-lingual or business proficiency in native, bi-lingual or business proficiency in German (essential)
- 0+ year's experience in a customer service or similar role (advantageous)
- Tertiary qualification (advantageous)
- Proven track-record in evaluating and mitigating risk
- Detail-orientation, aptitude to learn, high level of self-motivation, high degree of curiosity and ability to work independently
- Excellent written and verbal communication skills
- Tool experience: Microsoft Office and other software applications
WHAT's IN IT FOR YOU
- Provident Fund
- Medical Aid + Gap Cover
- Employee Assistance Program
- Gym Reimbursement
- Life Insurance
- Disability Insurance
- Sabbatical
DigiCert is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, DigiCert prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified person with disabilities, and protected veterans are strongly encouraged to apply.
Benefits found in job post
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Position Summary
We are in the market for Linguistics Graduate with native, bi-lingual or business proficiency in German.
As Linguistics Graduate (German Language) you will engage with external customers and internal stakeholders through various communication channels, execute DigiCert's validation process according to internal documentation, and analyze validation test-data to determine whether systems or processes have met validation criteria.
What You Will Do
- Review incoming application forms, validate and submit to DigiCert's technical department
- Engage with external customers and internal stakeholders via phone, live chat, video calls and email
- Research customer organizations and verify contact details online
- Identify, document and alert managers of customer-call trends
- Execute DigiCert's validation process according to our internal documentation
- Analyze validation test-data to determine whether systems or processes have met our validation criteria or to identify root causes of production problems
- Coordinate the implementation or scheduling of validation testing with affected departments and team members
- Learn product features and gather customer requirements to confer with management
- Determine validation objectives and standards with internal managers
- Create, populate, or maintain databases for tracking validation activities, test results, or validated systems
- Process incoming and outgoing mail
What You Have
- Native, bi-lingual or business proficiency in native, bi-lingual or business proficiency in German (essential)
- 0+ year's experience in a customer service or similar role (advantageous)
- Tertiary qualification (advantageous)
- Proven track-record in evaluating and mitigating risk
- Detail-orientation, aptitude to learn, high level of self-motivation, high degree of curiosity and ability to work independently
- Excellent written and verbal communication skills
- Tool experience: Microsoft Office and other software applications
WHAT's IN IT FOR YOU
- Provident Fund
- Medical Aid + Gap Cover
- Employee Assistance Program
- Gym Reimbursement
- Life Insurance
- Disability Insurance
- Sabbatical
DigiCert is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, DigiCert prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified person with disabilities, and protected veterans are strongly encouraged to apply.
Benefits found in job post
go to method of application »
Position Summary
We are in the market for Customer Support Analyst with native, bi-lingual or business proficiency in German.
As Customer Support Analyst (German Speaker) you will engage with external customers and internal stakeholders through various communication channels, execute DigiCert's validation process according to internal documentation, and analyze validation test-data to determine whether systems or processes have met validation criteria.
What You Will Do
- Review incoming application forms, validate and submit to DigiCert's technical department
- Engage with external customers and internal stakeholders via phone, live chat, video calls and email
- Research customer organizations and verify contact details online
- Identify, document and alert managers of customer-call trends
- Execute DigiCert's validation process according to our internal documentation
- Analyze validation test-data to determine whether systems or processes have met our validation criteria or to identify root causes of production problems
- Coordinate the implementation or scheduling of validation testing with affected departments and team members
- Learn product features and gather customer requirements to confer with management
- Determine validation objectives and standards with internal managers
- Create, populate, or maintain databases for tracking validation activities, test results, or validated systems
- Process incoming and outgoing mail
What You Have
- Native, bi-lingual or business proficiency in native, bi-lingual or business proficiency in German (essential)
- 1+ year's experience in a customer service or similar role (advantageous)
- Tertiary qualification (advantageous)
- Proven track-record in evaluating and mitigating risk
- Detail-orientation, aptitude to learn, high level of self-motivation, high degree of curiosity and ability to work independently
- Excellent written and verbal communication skills
- Tool experience: Microsoft Office and other software applications
WHAT's IN IT FOR YOU
- Provident Fund
- Medical Aid + Gap Cover
- Employee Assistance Program
- Gym Reimbursement
- Life Insurance
- Disability Insurance
- Sabbatical
go to method of application »
Position Summary
We are in the market for Linguistics Graduate with native, bi-lingual or business proficiency in Spanish.
As Linguistics Graduate (Spanish Language) you will engage with external customers and internal stakeholders through various communication channels, execute DigiCert's validation process according to internal documentation, and analyze validation test-data to determine whether systems or processes have met validation criteria.
What You Will Do
- Review incoming application forms, validate and submit to DigiCert's technical department
- Engage with external customers and internal stakeholders via phone, live chat, video calls and email
- Research customer organizations and verify contact details online
- Identify, document and alert managers of customer-call trends
- Execute DigiCert's validation process according to our internal documentation
- Analyze validation test-data to determine whether systems or processes have met our validation criteria or to identify root causes of production problems
- Coordinate the implementation or scheduling of validation testing with affected departments and team members
- Learn product features and gather customer requirements to confer with management
- Determine validation objectives and standards with internal managers
- Create, populate, or maintain databases for tracking validation activities, test results, or validated systems
- Process incoming and outgoing mail
What You Have
- Native, bi-lingual or business proficiency in native, bi-lingual or business proficiency in Spanish (essential)
- 1+ year's experience in a customer service or similar role (advantageous)
- Tertiary qualification (advantageous)
- Proven track-record in evaluating and mitigating risk
- Detail-orientation, aptitude to learn, high level of self-motivation, high degree of curiosity and ability to work independently
- Excellent written and verbal communication skills
- Tool experience: Microsoft Office and other software applications
WHAT's IN IT FOR YOU
- Provident Fund
- Medical Aid + Gap Cover
- Employee Assistance Program
- Gym Reimbursement
- Life Insurance
- Disability Insurance
- Sabbatical
go to method of application »
Position Summary
We are in the market for Customer Support Analyst with native, bi-lingual or business proficiency in Spanish.
As Customer Support Analyst (Spanish Speaker) you will engage with external customers and internal stakeholders through various communication channels, execute DigiCert's validation process according to internal documentation, and analyze validation test-data to determine whether systems or processes have met validation criteria.
What You Will Do
- Review incoming application forms, validate and submit to DigiCert's technical department
- Engage with external customers and internal stakeholders via phone, live chat, video calls and email
- Research customer organizations and verify contact details online
- Identify, document and alert managers of customer-call trends
- Execute DigiCert's validation process according to our internal documentation
- Analyze validation test-data to determine whether systems or processes have met our validation criteria or to identify root causes of production problems
- Coordinate the implementation or scheduling of validation testing with affected departments and team members
- Learn product features and gather customer requirements to confer with management
- Determine validation objectives and standards with internal managers
- Create, populate, or maintain databases for tracking validation activities, test results, or validated systems
- Process incoming and outgoing mail
What You Have
- Native, bi-lingual or business proficiency in native, bi-lingual or business proficiency in Spanish (essential)
- 1+ year's experience in a customer service or similar role (advantageous)
- Tertiary qualification (advantageous)
- Proven track-record in evaluating and mitigating risk
- Detail-orientation, aptitude to learn, high level of self-motivation, high degree of curiosity and ability to work independently
- Excellent written and verbal communication skills
- Tool experience: Microsoft Office and other software applications
WHAT's IN IT FOR YOU
- Provident Fund
- Medical Aid + Gap Cover
- Employee Assistance Program
- Gym Reimbursement
- Life Insurance
- Disability Insurance
- Sabbatical
Method of Application
Use the link(s) below to apply on company website.
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