Fresh Jobs at Discovery Limited

Key Purpose

• Is to provide support to the sales team as well as manage operations and admin functions within each branch or office for the division.

Key Purpose of the role

• This Learnership leads to a nationally recognised NC: Wealth Management NQF Level 5 qualification which consists of structured learning components combined with practical/workplace experience in the Financial Services industry.

Areas of responsibility may include but not limited to

• To QA all submitted business
• To assist with the capturing of new business and claims, follow up on outstanding requirements with SLA
• To compile and action work based on the daily, weekly and monthly reports
• To assist the Sales Manager
• Collaborate with all business areas
• Monitor office efficiencies
• Service financial advisers and serve as a conduit between the manager and business
• Compile and present monthly team reports
• Ensure all on-boarding occurs within set SLAs
• Receive and service walk in clients
• Serve as a liaison to Discovery
• To answer the phone and manage office functions. To serve as a frontline administrator and receptionist for walk in clients
• To assist the Sales Manager with insights and trend analyses

Personal Attributes and Skills

• Innovative/ critical thinking/ and problem-solving skills
• Good attention to detail and levels of accuracy
• Sets high standards for quality and quantity and works in a systematic, methodical and orderly manner.
• Time management and planning skills
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Ability to work independently and in a team orientated environment
• Service driven, a sense of urgency and a team player.
• Adapts to changing circumstances and handles criticism well and learns from it.
• Speaks fluently and writes in a well-structured and logical manner.

Education and Experience

• Grade 12 is essential.
• Maths (Minimum Level 4 – 50%)
• English (Minimum Level 4 – 50%)
• Maths Literacy (Minimum Level 5 - 60%)
• 2nd language (Minimum Level 4 – 50%)
• May have an incomplete tertiary (financial) qualification (advantage)

Specific Requirements:

• Not be engaged in post Matric studies or formal employment.
• Not have completed any previous Learnership.
• Be between the ages of 18 and 30 years.
• Have effective communication skills in the written & verbal English language.
• Possess basic computer skills mainly MS Excel, MS Outlook & PowerPoint Presentations

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Key Purpose of the role

• This is a core administration team leader function, and the incumbent would be required to holistically understand a portfolio of different Retirement Fund disciplines, for example monthly contribution, claim, investment option, individual transfer in, section 14, section 28 Liquidation, deregistration processes. The incumbent must ensure that the processes and procedures are implemented, maintained, and improved, in order to ensure that the team managed are able to conduct the operational activity within regulatory frameworks, accurately, effectively and efficiently. Align processes with the company strategy. The incumbent must ensure that the team has the knowledge, skills, tools, and competencies required to perform the required job within service level agreements. Create an environment that support individual performance and a culture of continuous improvement. The incumbent must have an appetite to be part of a growing new business unit, able to adapt to change easily and drive change management within the team, challenge the status quo, motivate and inspire the team. The incumbent will continually review existing processes and procedures in order to ensure the delivery of committed services to the Umbrella Funds.

The position is responsible for managing a smaller team and responsible for:

• Drafting, reviewing, and submitting Special Rules to the FSCA  
• Administration of Section 14 transfers in and out,
• Administration of Section 197’s, 28’s and 27’s,
• Maintain respective controls
• Drafting of respective reporting and stats
• Query handling from FSCA, PO and respective stakeholders

Areas of responsibility may include but not limited to

• Manage adherence to Service Level Agreement. Implement processes and procedures and ensure all services in respect of the operations of Umbrella Funds are conducted timeously and efficiently.
• Dealing with the full Human Resources function for staff managed. Ensure others are trained on the processes and systems. Provides staff with clear direction. Sets appropriate standards of behaviour and outputs.  Delegates work appropriately and fairly. Motivates and empowers others.
• Ensure that new client installations, installations changes and scheme renewals are accurate, compliant and abreast with regulatory frameworks such as, Pension Funds Act, Tax Act, Rules of the Discovery Life Umbrella Pension and Provident Funds, Participating employer special rules. Ensures delivery of key operational attributes such as data completeness and data quality.
• Responsible to maintain and update SOPs in line with business process developments and system enhancements. Assist with audits and appropriate responses to audit queries.
• Ensure regular, comprehensive, and appropriate management reports are generated for submission to line manager and the broader business.
• Ensure productivity levels are optimised.
• Dealing with escalated calls or queries from internal stakeholders, communicate effectively with clients to resolve queries and escalations, ensure client expectations are met.
• Develop and maintain excellent business relations with internal and external brokers.
• Managing projects.
• The incumbent is the Subject Matter Expert in Retirement Fund areas under management. Produces new ideas, approaches, or insights. Produces range of solutions to problems and do root cause analysis. Effective decision-making by “out of the box” thinking and weighing up risks involved.

Personal Attributes and Skills     
The successful candidate must demonstrate the following competencies:

• Communication Skills: able to communicate clearly both verbally and in writing.
• Reporting Skills: ability to consolidate information and compile reports reflecting the necessary relevant information
• Ability to communicate logically and objectively is essential components of this role.
• Attention to detail
• Very organised
• Conflict Management
• Expresses opinions, information, and key points of an argument clearly.
• Probes for further information or greater understanding of a problem.
• Relates well to people at all levels.

Education and Experience

The following requirements are Essential

• NQF level 5 equivalent qualification. 
• 3 – 5 years operational leadership and management experience
• 3 - 5 years retirement funds, umbrella Installation, Section 14 and Termination process experience
• MS Office - Advanced Excel skills, Accounting, Investments, People management, operational processes, and process mapping. Retirement Fund and Umbrella Fund operations.
• Full compliance and legislative universe relating to employee benefits, FAIS, and Umbrella

The following requirements are Advantageous

• NQF level 6 or B Com degree or similar
• Relevant Industry Qualifications – Wealth Management, Introduction to Retirement Funds

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Key Purpose

• Within the Health Benefit Solutions system area, the Java developer must work together with Business Analyst, System Architect and managers, to understand the overall business need and the requirements, design the system solution using various approaches and technologies, implement the designed solution in the system with high quality source codes. 
• The Java Developer will support the projects throughout the project lifecycle, including requirements, design, implementation, release and post release support. 
• The Java Developer in the Claims and Care area must be technically support and maintain the deployed applications on dev, test and production environments.

Areas of responsibility may include but not limited to:

The successful candidate will be required to perform but not limited to the following key outputs in respect of the Health Benefit Solutions portfolio:

• The system development life cycle and involvement in each stage the defined system development tools, processes and workflows 
• Part of the team in distinguishing between business, functional and non-functional requirements and how to implement them 
• Delivery of high quality source code and the technologies used and the systems components structure 
• Develop, test, and maintain the deployed application software with high quality 
• Analyse, maintain and enhance existing application and troubleshoot issues with efficiency 
• Perform accurate development estimation 

Competencies

The successful candidate must demonstrate the following competencies:

• Software release management 
• Solution Design and Implementation 
• Software testing and Test Driven development 
• Software deployment and maintenance 
• Change control 
• Time management and prioritization 
• Analytical and problem solving skills 
• Self-starter who takes ownership, is accountable, and is able to work under minimum supervision 
• Excellent written and verbal communication skills 
• Can help with quality assurance and provide comments 

Education and Experience

• BSc Computer Science or equivalent 3-year IT qualification
• 3+ source code Java (version 8) development experience (support and maintenance)
• Deep understanding of the SpringBoot Framework, Hibernate
• WebLogic, JBoss Application Server experience  
• Presentation layer development (JSP, JavaScript, Angular 6, JQuery)
• SOAP, REST, XML, XSLT, Web Services experience  
• Maven, ANT build scripts
• JMS, Tibco EMS experience  
• Java Batch Scheduling (Flux, Quartz) experience 
• Knowledge with Business Rules Management Frameworks and continuous integration
• Experience with DevOps (Atlassian Suite) and Linux (L5, LVS, Apache) 
• Experience with containerization virtual systems (Kubernetes, OpenShift, Docker)
• Exposure to an agile methodology driven environment
• Experience in the delivery and deployment of projects within the SDLC within a high pressure complex environment 

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Key Purpose

• To deliver world class service to all Discovery Health Members, Providers, Employer groups, and  Brokers by supporting and fully resolving their queries through various channels, primarily over the telephone.

Key outputs

The successful applicant will be responsible for but not limited to the following job functions:

• Servicing all key stakeholders telephonically and via other servicing channels as required until the query has been resolved
• Servicing our members in a customer centric way to ensure that we live by our service principles
• Keeping up to date with product changes to ensure that all key stakeholders are accurately serviced
• Continuously staying abreast of all digital servicing tools within the business and ensuring that the functionality is fully understood
• Achieving and exceeding key performance metrics relating to service delivery

Competencies and Skills

Behavioural Competencies

• Delivering results and meeting customer expectations
• Deciding and initiating action
• Analysing
• Resilient
• Following instructions and procedures
• Coping with pressure and setbacks
• Working with people
• Relating and networking
• Presenting and communicating information
• Persuading and influencing
• Learning and researching

Skills

• Excellent verbal and written communication skills;
• Excellent administration skills;
• MS Office and PC literate
• Time Managemen

Personal Attribute and Skills:

• Customer Centric
• Empathetic

Education and Experience

Education:

• Matric with Mathematics or Accounting minimum of 50% and above.
• Having a achieved a minimum of 50% in English in Matric
•  Basic MS Office Skills

Experience

• At least 12 months working experience in a customer services environment

Advantageous

• The Business Writing Skill

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 Job Purpose

• The HR Data Analyst is responsible for providing data-driven insights and analytics to support HR decision-making processes. This role focuses on analysing a range of people-related data including demographics, remuneration and incentives, leave trends, exit and stay interviews etc., to develop comprehensive insights and accurate people reports and dashboards. We are looking for an intelligent, self-driven person who has a passion for problem solving and who delights in using data to provide insights for business improvement.

Areas of responsibility may include but are not limited to:

Data Analysis & Reporting

• Track and maintain the integrity (completeness and quality) of people related data
• Analyse exit and stay interview data to identify key drivers of employee turnover and retention
• Track leave usage, trends and risks to ensure optimal workforce planning and compliance
• Develop and maintain an Exco “People dashboard” to provide real-time insights using HR metrics
• Identify trends and development needs based on Individual Development Plans
• Ad-hoc reporting based on business requests
• Design standard reports for line managers and HR through Smart People
• Submit regulatory reports e.g. Employment Equity, Annual Training Report and Workplace Skills Plan
• Monitor and report on working model adherence
• Remuneration
• Analyse trends, anomalies and opportunities for improvement
• Provide input to Bank Board and Remco reports
• Complete income differential analysis and recommendations
• Regularly review variable pay (actual vs budget) and provide input on recalibration of targets
• Analyse overtime trends to manage costs and identify root causes
• Complete all regulatory reports

Stakeholder Collaboration

• Work closely with business and the HR team to understand their data needs and provide relevant insights
• Collaborate with IT and data management teams to ensure data integrity and accuracy
• Act as liaison with the central People team on data and system issues and enhancements
• Present findings and recommendations to senior management and other stakeholders.

Compliance and Process Improvement

• Identify and implement process improvements to enhance data collection, analysis, and reporting
• Develop and maintain documentation for data analysis processes and methodologies
• Provide feedback on people processes to ensure the integrity of the data
• Ensure compliance with data privacy regulations and company policies
• Stay updated on industry best practices and emerging trends in HR analytics

Education, Experience and Skill

• Bachelor’s degree in mathematics, finance, statistics, or related analytical field
• Minimum 3 years’ experience in Analytics, using Excel, PowerBI and similar tools
• Exposure to remuneration data analytics would be advantageous
• Strong analytical and quantitative skills, including proficiency in data analysis tools and techniques

Personal Attributes and Skills 

• Strong analytical and problem-solving skills
• Ability to work with, analyse and report on data
• Ability to deal with complexity, ambiguity and constant change
• Commitment to excellence and high-quality delivery
• Mature with high EQ and ability to work with confidential information
• Ability to communicate effectively