At Empact we are on a journey - a journey to do our best and be the best for our people, our clients, our partners, our community and our planet.
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The Main Purpose of the job
Reporting to the Unit Manager, the incumbent will be responsible to ensure that all food and beverage areas are fully stocked, and the working environment is clean and tidy. You will be responsible for serving all food and beverages within a timely manner and attend to customer requests to ensure they have a great customer experience.
Education and Experience required:
- Matric
- Working experience in Hospitality environment
- Customer Service experience
- Min of 2 years’ experience in the same role
Knowledge, Skills and Competencies:
- Customer service and communications skills
- Knowledge of basic mathematics
- Good analytical skills
Key areas of responsibility:
- To provide a friendly and professional service to all customers and clients
- You will be responsible for serving all food and beverages within a timely manner and attend to customer requests in order to ensure they have a great customer experience.
- To support the Unit Manager in all areas in order to deliver a great customer experience.
- To excel in the areas of operational excellence, financial performance and customer / client satisfaction to achieve company and client objectives within all Company policies, procedures and guidelines
- Taking responsibility for ensuring that all food and beverage areas are fully stocked, and the working environment is clean and tidy.
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The incumbent will be responsible for all aspects regarding stock management, waste management, HSE. Develop a work culture that fosters application competence, service excellence, customer focus and business process knowledge. He/she will ensure client satisfaction, business retention and business profitability whilst upholding the company policies and procedures.
Knowledge, Skills and Competencies:
- Passionate about delivering a world class service to our clients.
- Fully computer literate
- Proactive approach
- Good numeric and administrative skills
- Planning and organizational skills
- Good interpersonal skills
- Ability to work as a team but also willing to act on their own initiative.
- Acts with honesty and integrity.
- Excellent communication skills
- Multi-lingual advantageous.
- Professionalism
- Co-operative nature.
- Reliable and dependable.
- Deadline driven – willing to work overtime as and when required.
Key areas of responsibility:
- Issuing of stock on a daily basis.
- Assist with managing stock take.
- Monthly planning of delivery schedule.
- Provide operations with feedback on deliveries and back orders.
- Receive and verify all stock received according to company policies and procedures.
- Maintain a neat and organized warehouse.
- Communicate stock replenishments to the Stores Manager.
- Develop and maintain product knowledge of stock
- Investigate stock variances and produce a variance report with valid documentation to the Stores Manager
Education and experience:
- Matric / Grade 12
- Minimum of 2 years’ experience in a similar role.
- Working experience in cleaning and hygiene or similar environment.
- Experience in data capturing of purchase order and supplier invoices on the SAP system.
- Understanding of stock receiving and issuing.
- Computer literacy with Microsoft Office, particularly Excel experience.
- Stock taking with basic understanding of debtors and creditors.
- SAP Materials Management
- SAP experience.
- Sound numeric and administration skills.
- Valid driver’s license/reliable transport.
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Empact is looking to recruit for a cleaning super under the Supercare division. The successful candidate will be responsible for overseeing the work of a cleaning team.
Education and Experience required:
- Matric
- A minimum of 2 years' experience within a cleaning environment
- Fully competent in operation of cleaning equipment and chemical usage.
- Customer service experience
Knowledge, Skills and Competencies:
- Organizational, numeric and administrative skills.
- Ability to multitask and prioritize team tasks effectively.
- Good interpersonal skills and ability to communicate at all levels.
- Well-groomed and professional.
- Ability to maintain confidentiality.
- Ability to work flexible hours.
- Ability to perform general physical activities and knowledge of cleaning
Key areas of responsibility:
- As working Team Leader also lead a team of cleaners ensuring that the cleaning is done according to the client requirements and company standards.
- Instruct and delegate tasks to team.
- Ensures that the cleaning equipment needed is well maintained and safe to use.
- On the job training of new staff on safety, company work procedures, methodology and operation of cleaning equipment.
- Managing and report stock requirements
- Respond to clients' enquiries or specific requests and reporting such to the Cleaning Supervisor or Specials Manager.
- Resolve problems and make decisions at team operational level.
- Carry out cleaning spot checks and ensure that the client sign off the job card.
- Ensure that completed timesheets and supporting documentation is handed to the Cleaning Supervisor or Specials Manag
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The Main Purpose of the job
The successful applicant will be responsible for overseeing smooth operation of kitchen production, maintain consistency in all menu items and assist with monitoring inventory and communicating needs to the catering manager.
Education and Experience required:
- Matric is essential
- Relevant tertiary qualification in food and beverage services or culinary arts is compulsory
- Minimum 2 Years’ experience of progressive/kitchen management is compulsory
- Experience with stock control, ordering and receiving
Knowledge, Skills and Competencies:
- Knowledge of the catering environment ranging from fine dining to restaurant dining
- Knowledge of South African and industry specific laws
- Management Skills
- Communication Skills
- Computer literate
Key areas of responsibility:
- Oversee smooth operation of kitchen production
- Maintain consistency for all menu items
- Assist with monitoring inventory and communicating needs to the catering manager
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The successful applicant will be responsible for managing all subordinate staff on the integrated services in accordance with sector strategy, contract specifications and statutory regulations. This will include providing operational support, oversee client services, training, audits and industrial relations related issues in the designated areas. Managing operational costs
Education and Experience required:
- Grade 12
- Minimum 5 Years’ experience in cleaning and health care is compulsory
- A valid driver’s license
- Experience in highly commercial and sensitive markets is compulsory
- Project Management experience in cleaning would be an advantage
Knowledge and Skills:
- Knowledge of the relevant cleaning sector
- Knowledge of South African and industry-specific laws
- Customer service skills
- Management skills
- Communication skills
- Ability to balance the budget and save on soft costs
- Ability to draft and extract reports
Competencies required:
- Problem solving & decision making, Customer Relationship Building, Communication, Team leadership, Financial & business acumen, Confidence, Assertiveness; Negotiation; Analytical Thinking; Tolerance
for Stress; Resilience.
Key areas of responsibility:
- Employee management
- Manage all subordinates in accordance with sector strategy, contract specification, and
- statutory regulations
- Ensure that all subordinates adhere to working standards as per the respective service level agreement
- Ensure that company image and reputation is upheld, and employees adhere to uniform
- Arrange counselling and effect wellness campaigns within each site
- Monitor and verify employee time schedules as per shift agreements
- Employees leave management
- Regularly communicate changes and general information to all employees per site
- Industrial relations support
- Maintain discipline by using the company’s disciplinary code and procedure, as well as attending to grievances.
- Preparation of contingency plan for strikes and stay away.
- Appraising staff by way of verbal direction and performance appraisal for supervisory level and above.
- Adherence to company policy and procedure
Recruitment:
- Efficiently source temporary employees in accordance with labour legislation and internal process and policy
- Ensure that employee head count on site is in line with the agreed head count costing
- Approval process to be followed when hiring new staff
- To ensure that staff members sign their engagement contract before they start work on site
- To ensure that all onboarding forms are submitted to payroll on time
- Systems and Process:
- Ensure that PRP hours are approved on time
- Adhere to on time salary payments
Site management:
- Ensure that correct resources and employees are transported to site
- To carry out regular inspections
- To be responsible for the prompt attention to the communications book procedure.
- To attend certain regular meeting with clients, where minutes need to be taken.
- All problems to receive prompt action
- Usage of the AM tool for each site
- Audits and inspections
- Site inspections on regular basis
- Maintain overall client expenses per site
Business development:
- Work with Contract managers to upsell clients
- Build and maintain client relationships
- Have an in-depth knowledge of business products and value proposition
- Training & development:
- Annual training for staff
- On the job training
- Statutory training for the staff
Learnerships
- Talent and Incubation nuclease
Health & Safety:
- Hazard Identification and Risk Assessments are completed
- Equipment is in good working order.
- Uniforms are sufficient and in good condition.
- Personal Protective Equipment is supplied as per site and scope hazards identified.
- Toolbox talks are done twice a week by the Contract Manager.
- Current Safety Data Sheets are available on chemicals used on site.
- Staff medicals where necessary are available.
- Waste Management Procedures are followed at site
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The Main Purpose of the job
The incumbent will be responsible to coordinates the installation, maintenance, and repair work in building. They will manage a team of workers, regularly inspect the site, execute work as necessary, maintain equipment and assign workers to various projects.
Education and Experience required:
- Matric of relevant bachelor’s degree or Diploma in Facilities Management or Technical equivalent
- Minimum of 5 years’ experience in FM on Senior Management level.
- Thorough understanding of maintenance planning and scheduling
- Advanced Excel and Word Proficiency
Knowledge, Skills and Competencies:
- An understanding of Customer Care
- An understanding of Health and Safety issues
- Ability to analyze facts and exercise sound judgment in arriving at conclusions
- Ability to develop long-term plans and programs and to evaluate work accomplishments
- Ability to read and interpret documents
- Ability to define problems, collect data, establish facts, and draw valid conclusions
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
- Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality
- Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process
- Makes timely decisions
- Prioritizes and plans work activities; Uses time efficiently; Organizes or schedules other people and their tasks
- Follows instructions, responds to management direction; Takes responsibility for own
- actions
- Keeps commitments
- Demonstrable track record of achieving results (operational, projects, people)
- Problem solving ability – ability to think out of the box and ability to adapt to changes in working conditions
- Ability to work under pressure and multitask
- Successful track record of exercising judgement/effective decision making
Key areas of responsibility:
- Responsible for the maintenance and repair (including structural repairs) of the interior and exterior of the Facility, through the development of a planned and preventative maintenance schedule.
- Responsible for the scheduling maintenance services of planned maintenance activities and ad-hoc scheduling of any repairs required.
- Responsible for the scheduling and maintaining of all equipment and vehicles, through the development of a planned and preventative maintenance schedule.
- Co-ordinating the cleaning, hygiene, landscaping, bird-proofing, and gardening services of outsourced service providers
- Co-ordination and supervision of contractors performing work at the Facility and signing off on job cards after completion.
- Responsible for effective waste management at the Facility and recording of waste volumes.
- Responsible for the scheduling and co-ordination of all statutory audits, inspections, and tests.
- Responsible for full close-out of observations and tasks with reference to facilities management via systems.
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Desirable education and experience:
- Minimum 3 years sales experience
- Previous service industry sales experience
- Exposure to extensive cold calling
- Attention to detail
- Strong liaison and communication skills
- Ability to network and build relationships with ease
- Be able to gather information and correctly translate it into solutions
- Presentation’s skills
- Strong sales closing ability
- Be able to communicate at all decision-making levels
- Excellent IT working knowledge
- Ability to work with mathematical calculation with ease
- MS Office Proficient
- Be able to manage several projects at different stages
- Be presentable and always be representative of the Supercare Group by way of adhering to the company dress code
- Be well-spoken
- Project a strong personality with a never say die attitude
- Perseverance throughout the sales process
- Strong time management always keeping to tight deadlines
- Goal Orientated
- Own reliable transport
- Driver’s License
- Require to travel long distances from time to time
- Required to stay overnight from time to time
Key areas of responsibility:
- Comply with all health and safety legislation, policies, and procedures.
- Comply with the Code of Ethics and Empact Code of Business Conduct.
- Weekly sales report submitted timeously and correctly.
- Achieving monthly and quarterly sales targets as set out in the budget.
- Correctly cost new business achieving the maximum margin on new business.
- Ensure contracts are correctly signed and filed for new business.
- Submission of annual and quarterly strategic marketing plan to achieve set sales budget.
- Perform accurate site surveys and translate them into costing and proposal presentations.
- Prepare quotes and present them to clients as soon as possible. Quotes/proposals should be presented within 4 days of lead generation.
- Prepare full proposals which set out the terms and conditions for the proposed contract/tender including the Scope of Work, Specifications, Assumptions/Inclusions, and Exclusions.
- Regularly follow-up on potential business and translate feedback onto weekly sales report
- Presentations to clients.
- Demonstrations where necessary.
- PRO at client functions.
- Maintain contact with existing and potential clients and develop new business.
- Timeous handling of queries.
- Where appropriate provide alternatives to ensure we get the business.
- Formally introduce operations staff to new clients before commencement.
- Ensuring operational staff receives the correct documentation to start contracts or special jobs.
- Provide on-site assistance at the start of the contract.
- Follow-up with operations to ensure that contract is functioning following specifications.
- Pre-planning weekly sales prospects by way of:
- Telephone calls/cold calls
- 4 new face to face appointments per week
- 8 new proposals per month
- Minimum achievement of monthly/quarterly sales budget
- Prepare and present monthly sales reports at month-end sales meetings.
- Develop add value to Sales Department.
Target projects.
- Ensure sales area is effectively targeted and that all buildings are added to client database for follow-up.
- Ensure that the company is listed on various vendor databases to ensure RFQ / Tender invites.
- Ensure that all new construction buildings are the target.
- Develop relationships with suppliers.
- Develop relationships with Property Managers / Developers and Facility Managers.
- Assisting in training of new sales staff.
- Maintain Client Database daily.
- Ensure that an up to date knowledge of industry innovation is maintained at all times
- Opposition intelligence is constantly refreshed.
- Detailed knowledge of the working area is to be maintained on an ongoing basis.
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Empact Group is recruiting for a Finance Administrator to join our finance team. The role will be responsible for enabling the business through efficient execution of duties and collaboration across the business.
Key areas of responsibility:
- Data capturing of invoices and proof of deliveries
- Scanning, save on S-Drive invoices and send them to head office for IR
- Attaching POD’s to PO’s
- Checking and filtering active purchase orders
- Uploading of bank statements
- Following up on outstanding orders/ GR IR account
- Archiving of no longer active purchase orders,
- Receiving POD’s from stores for both cleaning and hygiene account and ensure that the documentation is complete
- Assisting on auditing duties as stipulated by the manager
- Relieving on reception duties
- Preparation of journal sheets
Desirable education and experience:
- Matric/Grade 12
- Working knowledge of Microsoft Office
- Computer and Administration
- SAP or fair knowledge of SAP operating system
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Main Purpose of the job:
Lead and manage the profitability and growth of the Supercare Services business for the Kwa-Zulu Natal Region. Responsible for service delivery and growth across all clients, within the region, through the management of Sales and Operations and the acquisition of new business, growth and retention of current contracts related to Cleaning, Hygiene and Pest Control services. This role reports to the MD: Supercare Services.
Required Education and Experience:
- Relevant Bachelor's Degree or NQF Level 7 equivalent qualification essential
- Minimum 8 to 10 years’ management and leadership experience in the service industry, of which 5 years is in a management capacity.
Required Knowledge, Skills, and Competencies:
- Sound knowledge of applicable labour law and industry specific legislation
- Sound knowledge of project management principles
- Sound knowledge of risk management and business management principles
- Sound knowledge of financial principles
- Sound knowledge of Health and Safety policies and processes
- Sound knowledge of contract management
- Sound knowledge of data analysis methodologies
- Knowledge of artificial intelligence/process automation
- Demonstrable leadership, problem solving, and negotiation skills
Key Areas of Responsibility:
- Regional Strategic Planning Input, Development, Implementation and Monitoring.
- Keep abreast of market and industry trends locally and globally to develop, customise and identify growth opportunities within the region.
- Identify risks and manage them through development risk mitigation plans for approval by the Managing Director.
- Produce monthly and quarterly reports on the performance of the geographic region.
- Participate in business reviews to provide feedback / communication on regional business operations to the management team
- Lead, manage and support a diverse team of Regional Managers within the specified region to ensure all operational and client contractual requirements are met.
- Oversee sales and use data driven methodologies to monitor business direction to increase profitability and sustainability.
- Implement new business strategies and manage project roll outs.
- Directly plan, forecast and manage headcount (on and off-site), in relation to budget, in consultation with key internal stakeholders i.e. operations and shared services.
- Partner with support functions to ensure Group policies are adhered to in day-to-day operations within the region. This includes policies relating to HR, HSE, Procurement, Finance, IT etc.
- Manage integrated relationships between Operations and Sales to drive ultimate productivity and partnerships.
- Proactively engage with Key Clients to build long-term, profitable relationships within the region.
- Monitor expenditure against approved budget allocated for the region, providing variance analysis and monthly reporting.
- Conduct People Management practices such as recruitment, talent and development management, performance management, employee relations, reward management and change management.
Method of Application
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