Fresh Jobs at Epiroc

Main tasks

• Responsible to provide all necessary Technical Support to existing and upcoming EDS Fleet in the region (Excluding Automation site)
• Responsible to maintain one to one ration (MOL) for all EDS equipment with aim of 100% compliance
• Responsible for 100% implementation of Product Safety bulletin /TSBN
• Manage team of EDS field service and ensure 100 % utilization of labour hours with aim to maintain zero service variance
• Proactively plan for Equipment Commissioning, Resource planning, Service tools
• Responsible to handle warranty claims both internally and Externally
• Grow service footprint and service revenue
• Work very closely with Sales & Marketing team of PSD and Capital Equipment and provide all necessary inputs e.g.  Running cost & LCC
• Work very closely with Sales & Marketing team in developing new Service Agreement proposals  
• Responsible to manage and execution of service level agreements at customer site by proactively planning of required resources, tools, facilities etc.
• Assist Sales & Marketing team in developing Midlife Rebuild business by conducting Rig Scan Audit / Equipment Audits
• Provide all necessary technical support to workshop on equipment modification and actively participate in PDI process 
• Assist Sales & Marketing team / Contract team in Critical spare planning and forecasting
• Grow service footprint and service revenue
• Liaise with Product Companies in USA and China
• Ensure that all safety related aspects are managed and adhered to in field service
• Safeguard a safe and healthy working environment in your domain and ensure that "The Way We Do Things" & "Code of Conduct" is followed.
• Drive competence & technical training plan for all Field Service & Contract technicians
• Hold the legal responsibility of Middleburg area

Education and Experience

• Technical or Engineering qualification.
• Tertiary Technical qualification NQF 6/7 would be preferable.
• A minimum experience of 3 - 5 years Technical and maintenance experience products in a similar industry.
• Advanced English and computer skills

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Mission:

• Key role in supporting new Digital projects and Telematics implementations in the Northern Cape. This role will be based out of Kathu in the Northern Cape and report into the Business Line Manager for the Digital Solutions Division.

Main responsibilities:

• Engineering and project support for field installations of telematics solutions;
• Planning and implementation of digitalization projects, which includes performing system installations and configurations;
• On-site technical troubleshooting of installed systems;
• Regular remote monitoring of system health and performance of all installations; 
• Fault analysis (and subsequent prioritization) and data compilation, for escalation to regional support team; 
• Facilitate the on-site implementation of software fixes; upgrades and/or system setup;
• Work alongside the customer's technical teams to assist them in extracting the maximum value from our products i.e. facilitate change management and acceptance of technology at an operational level, 
• Engage with customers through continuous consultations (planned and unplanned), to inform them of additional functionalities within the product portfolio;
• Collaborate and communicate with all other internal relationship management groups to improve the customer experience;
• Document customer feedback (for sharing with R&D team) specifically with regards to systems functionality, operation and maintenance;
• Aim to identify known/unknown unresolved product defects and engage regional support teams with speed and precision;
• Identify and share opportunities for formal training, professional services consultations and product upsells;
• Set and manage expectations with customers, including regular and timely communications;
• Developing education material as well as giving training on-site;
• Participate in after-hours coverage for customer escalations on a scheduled basis.
• This role will be required to travel a fair amount within the Northern Cape Region.

Education and Experience:

• Millwright/Electrician Trade - Requirement
• National Diploma/National N-Diploma - Requirement
• Btech Degree - Recommended/Desirable
• 3-5 years' Experience of Mobile mining Equipment,
• Understanding of communication networks (Wi-Fi, LTE etc.)
• Experience with complex industrial equipment,
• Experience with supporting customer with complex telematics related problems,
• Experience with Mining

Competence and Skills:

• Knowledge of automotive electrical systems, 
• Good understanding of radio/network systems
• Good communication skills internally and externally and willing to develop strong relations with different stakeholders,
• Strong Customer Care focus with strong desire to deliver best practice solutions for our customers.
• A highly-motivated, enthusiastic and results driven individual
• Ability to work with very little supervision
• Takes ownership of work and ensures deadlines are met.
• Capable of thinking outside the box for solutions when faced with challenges
• Computer Literate

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Mission:

To create an organizational structure that is most suitable for the effective and efficient operations of the Jet Park workshop.

Main responsibilities:

• To create an organizational structure that is most suitable for the effective and efficient operations of the Jet Park workshop.
• To develop a highly skilled motivated team that is focused on quality and efficiency. To develop, implement and maintain processes and procedures that are in line with Total Quality Management and Continuous improvement principles.
• To promote safe working environment through enhanced awareness, compliance with all applicable Epiroc safety standards and SHEQ regulatory requirements.

Education and Experience:

• Matric or grade 12
• Trade test qualification (Diesel mechanic/Earthmoving mechanic/Mechanical fitter)
• Minimum of four years of technical field or shop service experience maintaining and rebuilding major components and or equipment rebuilds (Epiroc and other) or equivalent

Competence and Skills:

• Demonstrated expertise in the maintenance, overhauls, and repairs of a wide variety of hydraulic and power train components, or, three to five years of progressive work experience in a related industry will be considered
• Working knowledge of hydraulic systems, powertrain function and related components
• Proficiency in MS Office, especially Word, Excel, Outlook
• Exceptional verbal and written communication skills are required
• Must be detail oriented and highly organized

Behaviours:

• Attention to detail
• Good written and verbal communication
• Punctuality
• Team player
• Critical thinking