Fresh Jobs at Fidelity Services Group

QUALIFICATION & EXPERIENCE:

• Matric or equivalent
• Minimum 2 years admin experience in a similar role

JOB REQUIREMENTS & OTHER ATTRIBUTES:

• Knowledge of FADT systems (advantageous)
• Computer Literate (IMS Office, Outlook)
• Easy Roster
• SAP
• Capture and roster new employee according to site requirement, Receive paperwork for new employees from HR Officer
• Capture all changes of employees onto the Easy Roster system (change of grade, change of site, change of personal information)
• Load all new sites and terminate cancelled sites on the Easy Roster system.
• Capture all hours worked by security officer (including sick leave, absenteeism and annual leave) onto the Easy Roster system.
• Terminate security officers on the Easy Roster system.
• Daily ad Hocs
• PER 3’s loaded when staff members incur fines / damage/lose company property
• Terminate sites and remove it from BPSI devices.
• Occasionally loading leave forms.
• Terminations
• Full and finals
• Loading warnings as and when received
• Booking of ad Hocs once lines were created.
• Checking twice daily if all routes have been approved and guards were booked.
• Complete all necessary documentation pertaining to termination of security officer (payroll termination, timesheet and requisition)
• Processing of all purchase orders
• Processing of all invoices
• Working on SAP
• Assist and maintain budgets for operations department.
• Processing of all leave and sick leave for Operations Managers
• Processing of promotions for AR officers
• Capturing of performance bonusses for all AR and Operations managers.
• Renewing of all PSIRA documentation.
• Ordering of all stock required for operations department.
• Ordering of all uniforms and equipment etc.
• Issuing of uniforms and equipment to current and new staff monthly.
• Process capex's for stock / equipment exceeding R1000.
• Send telegrams to security officers on AWOL and as and when required.
• Complete all documentation pertaining to the change of status for security officers and managers (e.g. grade changes, site changes, etc.)
• Processing quotes daily
• Processing requisitions daily
• Following up on outstanding purchase orders / invoices
• Investigating and gathering all info for traffic fines
• Send casual guarding orders when clients request quotes for guards.
• Requesting quotes from suppliers daily, i.e.
• Equipment for sites
• Stationery for sites and office use
• Consumables for sites and office use
• Uniform for guards
• Repairs required at sites
• Tools required for sites
• Safety equipment for sites (fire extinguisher, first aid kits)
• Rentals for sites (scanning devices, toilets, radios, etc.)
• Print and sort pay slips and forward to relevant manager to be distributed to security off
• Receive and process pay queries from security officers through the correct channel.
• Send all signed casual guarding orders to be sent to H/O for invoicing.
• Assist Regional Operations Managers with daily/monthly reports.
• Preparing and issuing uniform to staff members as and when received
• Taking minutes of meetings

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Main purpose of job:

• Source and sell armed monitoring and armed response agreements to potential new customers
• Source and sell new and alarm system upgrades, additions to alarm systems, CCTV systems, electric fences to potential customers
• Achieve and exceed monthly sales targets for new customers and hardware sales

Qualification & experience:

• Previous sales experience, with proven track record in sales preferably capital goods sales (not FMCG)
• Knowledge of intruder detection equipment such as IDS, DSC alarm systems is advantageous
• Matric or equivalent

Job requirements & other attributes:

• Self-motivated and energetic
• Selling skills
• Good organisational and time management skills
• Excellent communication (written & verbal), presentation and negotiation skills
• Computer Literate (MS Office, Email and Internet)
• Presentable and of sober habits
• Valid driver’s license (Compulsory)
• Own reliable vehicle (Compulsory)
• Valid PSIRA - Grade C (Advantageous)
• Field sales [i.e. residential visits at client premises , cold calling and door knocking] (Compulsory)
• Hunter for new business
• Aptitude for electronic and technical equipment (alarms and alarm monitoring platforms)

Duties:

• Generate and close self-sourced deals
• Follow up on all leads received internally and via telesales
• Sell security solutions to new and existing clients
• Create solid & long-standing relationships with estate agents, builders, architects etc.
• Daily, weekly and monthly reporting
• Motivated to achieve and exceed sale targets
• Maintain all administrative duties pertaining to sales

go to method of application »

Minimum Qualifications and Experience:

• Matric/ Grade 12
• A minimum of 2years customer service/sales experience in a call centre environment (with sales lead generation experience.

Main Duties and Responsibilities:

• Processing of Moving Cancellations:
• Handling Queries and Cancellations for both Dealer, IIP and In-House customers.
• Handle all cancellation requests
• Handle all client queries relating to possible cancellations

Client Liaison:

• Ensure all call backs and follow ups are concluded first thing each morning, every day on all pending’s
• Provide Feedback to Customers and always contact via telephone call as first point of contact
• Keep internal and external customers informed at all times of what the status is in their relocation process

Administration and General:

• Ability to comprehend, capture and interpret basic customer information.
•  Ensure that all queries receive are responded to and resolved or escalated internally (if needed) and correct processes followed.
• Assist with call overflow from Level 1 Agents as and when required to maintain service levels.
• Communicate and coordinate with internal departments and or branches
• Ensure that where Reconnections are not possible system removals are booked
• Qualify and call on all “new leads”
• Attempt to book appointments with both relocation and reconnection Customers.
• Schedule appointments in Sales Consultants' dairies
• Follow up on all open leads

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Qualifications, experience and other competencies required:

• Driver’s License (EB)
• Proficiency in MS Word, PowerPoint and especially Excel is essential
• Grade 12 / NQF 4
• PSIRA Grades E-A Instructor
• Tactical firearm training advantageous 
• Facilitator registration with ETDP SETA
• Assessor registration with ETDP SETA & SASSETA
• Moderator registration with ETDP SETA & SASSETA will be an advantage
• General Security Practices (GSO) at NQF 3
• Specialist Security Practices Qualification at NQF 4
• Competence in Firearm Unit Standards: Handgun, Shotgun, Rifle, Carbine and PFTC Firearms Unit standards Instructor registration.
• Minimum 3-5years experience and full knowledge related to the training environment
• No Criminal Record or pending cases
• Ability to meet strict deadlines.
• Numerical accuracy.
• Excellent verbal and written communication skills
• Attention to details.
• Ability to liaise professionally with personnel at all levels.
• Excellent communication skills
• Solid attention to detail to ensure accuracy of information
• To participate in various ad-hoc projects where necessary
• Must have own reliable transport.

Key Job Outputs 

• Conduct professional training interventions within Fidelity ADT 
• Conduct on-the-job Tactical Training and Coaching with Armed Reaction Officers
• Participate actively externally and within the company as a professional trainer with initiatives related to training solutions. 
• Consistently adhere to all training requirements to reduce risks associated with the learning and development. 
• Compliance of all accredited Training interventions related to quality assurance with SASSETA, NKP, PSIRA, PFTC, CAA and others 
• Attend to training functions as a team player in a manner that contributes to the control of resources logistics and assets to the best interest of the Company at all times. 

go to method of application »

Clear criminal record

• Qualified – Trade certificate in diesel/petrol mechanics to work on various vehicles
• At least 5 years’ diesel mechanic’s experience
• Experience with Toyota Dyna’s; Hino 300’s; Hilux D4D’s; Nissan MP200’s is an advantage
• Valid drivers’ license (code 10 is advantageous)  
• Own transport is advantageous
• Able to work under pressure, unsupervised and multitask 
• Must be prepared to work irregular hours, i.e. standby duties; shifts and overtime
• Physically fit

Job Specification:

• Rebuild a diesel and petrol engine (various makes of vehicles)
• Servicing of vehicles
• Perform day to day maintenance on vehicles
• Compile paperwork for each vehicle
• Performing basic workshop duties

Other Personality Attributes and core competencies:

• Must be honest and reliable
• Must have good verbal and language abilities
• Able to follow instructions accurately
• Problem solving
• Pay attention to detail
• Must be self- motivated
• Willing to work overtime
• Accuracy
• Quality assurance
• Excellent organisation and planning ability
• Time management and punctuality

go to method of application »

Qualification & experience:

• Previous sales experience, with proven track record in sales preferably capital goods sales (not FMCG)
• Knowledge of intruder detection equipment such as IDS, DSC alarm systems is advantageous
• Matric or equivalent

Job requirements & other attributes:

• Self-motivated and energetic
• Good selling skills
• Good organizational and time management skills
• Excellent communication (written & verbal), presentation and negotiation skills
• Computer Literate (MS Office, Email and Internet)
• Presentable and of sober habits
• Valid driver’s license (Compulsory)
• Own reliable vehicle (Compulsory)
• Valid PSIRA - Grade C (Advantageous)
• Field sales [i.e. residential visits at client premises , cold calling and door knocking] (Compulsory)
• Fully Bilingual (English and Afrikaans) preferable
• Hunter for new business and passionate about the communities safety
• Aptitude for electronic and technical equipment (alarms and alarm monitoring platforms)

Duties:

• Generate and close self-sourced deals
• Follow up on all leads received internally and via telesales
• Sell security solutions to new and existing clients
• Create solid & long-standing relationships with estate agents, builders, architects etc.
• Daily, weekly and monthly reporting
• Motivated to achieve and exceed sale targets
• Maintain all administrative duties pertaining to sales

Performance Standards

• Achieve both targets for revenue sales & for new clients
• Maintain a high standard of relationship with existing Estate clients
• Ensure that all leads and quotes are followed up on time

go to method of application »

Qualification & experience:

• Matric or equivalent
• Minimum 5 years’ experience as an alarm technician
• Extensive programming, wiring, installations and fault finding experience

Job requirements & other attributes:

• Valid driver’s licence essential
• Must be PSIRA registered (Grade E)
• Sound knowledge of DSC, FBI, CADDX, IDS, Paradox and Telecom systems
• Knowledge of CCTV, Intercom systems and access control advantageous
• Able to work standby as and when required

Internal clients:

• Installations
• Servicing
• Investigations
• Operations
• Technical Trainer

External clients:

• ADT customers
• Suppliers

Duties (Technical)

• Perform alarm installations as per quotation
• Program alarm panels / system as per specifications
• Issue clients with quotes on site for additional equipment if necessary
• Plan the cable runs with the wireman
• Obtain customer codes before attending a call daily and when on Standby
• Complete handovers
• Complete invoices and job cards after every installation
• Provide feedback to Manager / Supervisor and Call Centre upon completion of a call

Performance Standards (Technical):

• Ensure that installation corresponds to Sales Rep’s quotation
• Ensure that alarms are programmed according to ADT prescribed standards
• Ensure that the correct details are quoted
• Adhere to SHE requirements at all times
• Ensure that the correct customer details are obtained prior to attending the call
• Ensure that handovers, invoices and job cards are completed accurately and within prescribed standards
• Ensure that feedback is provided timeously to the relevant parties

go to method of application »

Qualification & experience:

• Matric or equivalent
• Minimum 5 years’ experience as an alarm technician
• Extensive programming, wiring, installations and fault finding experience

Job requirements & other attributes:

• Valid driver’s licence essential
• Must be PSIRA registered (Grade E)
• Sound knowledge of DSC, FBI, CADDX, IDS, Paradox and Telecom systems
• Knowledge of CCTV, Intercom systems and access control advantageous
• Able to work standby as and when required

Internal clients:

• Installations
• Servicing
• Investigations
• Operations
• Technical Trainer

External clients:

• ADT customers
• Suppliers

Duties (Technical)

• Perform alarm installations as per quotation
• Program alarm panels / system as per specifications
• Issue clients with quotes on site for additional equipment if necessary
• Plan the cable runs with the wireman
• Obtain customer codes before attending a call daily and when on Standby
• Complete handovers
• Complete invoices and job cards after every installation
• Provide feedback to Manager / Supervisor and Call Centre upon completion of a call

Performance Standards (Technical):

• Ensure that installation corresponds to Sales Rep’s quotation
• Ensure that alarms are programmed according to ADT prescribed standards
• Ensure that the correct details are quoted
• Adhere to SHE requirements at all times
• Ensure that the correct customer details are obtained prior to attending the call
• Ensure that handovers, invoices and job cards are completed accurately and within prescribed standards
• Ensure that feedback is provided timeously to the relevant parties

go to method of application »

• Clear criminal record
• Qualified – Trade certificate in diesel/petrol mechanics to work on various vehicles
• At least 5 years’ diesel mechanic’s experience
• Experience with Toyota Dyna’s; Hino 300’s; Hilux D4D’s; Nissan MP200’s is an advantage
• Valid drivers’ license (code 10 is advantageous)  
• Own transport is advantageous
• Able to work under pressure, unsupervised and multitask 
• Must be prepared to work irregular hours, i.e. standby duties; shifts and overtime
• Physically fit

Job Specification:

• Rebuild a diesel and petrol engine (various makes of vehicles)
• Servicing of vehicles
• Perform day to day maintenance on vehicles
• Compile paperwork for each vehicle
• Performing basic workshop duties

go to method of application »

Minimum Requirements:

• Clear criminal record
• PSIRA accredited with a minimum Grade C qualification (advantageous)
• At least 1 years’ experience in security industry or similar role
• Computer literate (compulsory)
• Possess excellent communication skills
• Must be able to work at night
•  Able to work under pressure
• Physically fit

Job Specification (not totally inclusive):

• Prepare for vault room duties
• Planning of the vault room schedules CIT
• Receiving and distributing of consignments to and from CIT teams
• Scanning of consignments
• Balancing of vault and locking up
• Sorting of consignments
• Documentation and administration duties
• Searching duties