Fidelity Services Group is Southern Africa's largest integrated security solutions provider and the industry leader in protection innovation. Excellence in service delivery and implementation are fundamental to our impressive track record. By keeping abreast of the latest trends and technological developments globally, and continuously evolving and innovatin...
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Job Description
- A Site Security Manager position is vacant, based in Robertville, reporting to the Area Manager. The overall purpose of this position is to ensure that all contractual agreements are adhered to and that the Client’s needs are efficiently and professionally met at all times.
Minimum Requirements
- Matric certificate
- Psira Grade A registration and accreditation.
- At least 3 years’ logistics and warehouse experience.
- At least 10 years’ Management experience.
- At least 5 years Security Management experience
- Working knowledge of ISO 9001:2000 Quality Management and its requirements.
- People management experience.
- Sound planning, administration, interpersonal communication and client liaison skills are required.
- Strong planning, leadership and organizational skills as well as good interpersonal and communication skills are essential.
- Computer literacy on Microsoft Programs.
- Own reliable transport and valid Driver’s License is required.
- No Criminal Record.
Key Performance Areas: (Not totally inclusive):
- Constantly evaluating risks / threats and making recommendations to the Client to counter these.
- Ensuring that contractual requirements are met as stipulated by the Client.
- Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered.
- Managing the response and investigation of serious incidents such as theft from premises, vehicle theft, armed robberies, breaking and entering etc.
- Liaising daily with Operations management on various operational issues.
- Submitting relevant weekly / monthly incident and general reports as required by Fidelity Management and client..
- Assisting the Fidelity Operations Management and Client in special events, adhoc requests and any and all investigations.
- Dealing with all required administration matters.
- Ensuring that all shifts are covered on a daily basis.
Skills required:
- Strong planning skills
- Leadership skills
- Organizational skills
- Good interpersonal skills
- Communication skills
- Analytical, Critical Thinking skills.
Other personality attributes:
- Ability to meet strict deadlines.
- High methodical working methods are required.
- Attention to details.
- Ability to liaise professionally with personnel at all levels.
- Ability to work without supervision and under pressure.
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Job Description
- The above position is vacant in Robertville, reporting to the Area Manager. The overall purpose of this position is to manage several Clients in covering the following key areas, client liaison, HR /IR matters, fleet management, expenses control, Investigations and to ensure the posting of Security officers, that all site security requirements are adhered to and that the Client’s needs are met.
Minimum Requirements
- Matric/Grade 12 Certificate or equivalent.
- PSIRA Grade A registered.
- Valid Driver’s License with own reliable transport is required.
- At least 10 years’ experience in the security industry.
- At least 5 years’ experience in the Operational Security Management structure.
- Working knowledge of the Firearm Act and Firearm competency for Business Purposes.
- Staff management experience is required.
- Computer literacy with expert knowledge of the complete Microsoft package.
- No criminal record or any pending cases.
- Sound planning, administration, interpersonal communication and client liaison skills are required.
- Strong leadership and organisational skills as well as good interpersonal and communication skills are essential.
- Knowledge of ISO 9001:2008 Quality Management and its requirements.
Key Performance Areas: (not totally inclusive):
- Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered
- Managing allocated areas to ensure that contractual requirements are met as stipulated by the Client
- Ensuring that all Security Officers on site meet the contractual requirements as stipulated by the Client
- Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services
- General management and supervision of security staff to ensure that required performance is met at all times
- Dealing with all required administration matters
- Liaising daily with management on various operational issues
- Liaising daily with Regional Management on various Operational matters.
- Ensuring that all HR related queries are dealt with promptly.
- Formulate disciplinary actions - Strong HR/IR Skills.
- Ensuring the timeous submission of reports to both client and to the Regional Office.
- Submitting relevant weekly / monthly incident and general reports to Management.
- Investigating incidents and reporting on such.
- Pro-active planning on various sites and clients.
- Must have sound knowledge of the ISO 9001:2008 Management System.
- Must have Estates Experience
Other personality attributes:
- Assertiveness
- Initiative
- Strong leadership ability
- Presentable
Core Competencies:
- Analytical, Critical Thinking & Planning skills
- Leadership & Self Development
- Goal Setting & Organisational skills
- Driving & Managing change
- Driven for results
- Interpersonal skills
- Communication direction & skills
- Development of others
- Customer focus
- Teamwork
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PURPOSE OF THE JOB
- The purpose of a surveillance officer is to ensure the safety, security, and integrity of a given environment by monitoring activities and detecting any potential threats or violations. Their role is pivotal in preventing crime, managing risks, and maintaining order within various settings.
Key Responsibilities:
- CIT trucks locking systems.
- Vehicle CCTV cameras.
- CIT truck tracking systems.
- Staff behavior.
- Identify and report risks.
Requirements:
- Valid driver’s license.
- Own transport essential.
- Computer literate.
- Able to working under pressure.
- Good telephone skills.
- Good communication and good report-writing skills.
- Strong observational skills and attention to detail.
- Must be able to work flexible hours, including nights, weekends, and holidays, if required.
- Ability to stay alert, focused, and respond to situations in a timely and calm manner.
Working Conditions:
- Working shifts.
- Working weekends.
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- The above position is vacant at our Empangeni branch. The overall purpose of this position is to assist the Operations Manager within the Cash in Transit division and ensure that Cash in Transit (CIT) operations are conducted according to planned procedures and schedules.
Minimum Requirements:
- Clear Criminal record
- PSIRA accredited with a minimum Grade C qualification
- Cash In Transit (CIT) certificate
- Firearm competency – with a minimum handgun (for business purposes) qualification
- Computer literate (compulsory)
- At least 3 years’ experience in security industry or similar role (Advantageous at FSG)
- CIT management/ supervisory experience is advantageous
- Valid driver’s license is an advantage
- Own transport is advantageous
- Able to work under pressure
- Prepared to work irregular hours
- Clear disciplinary record
Key Performance Areas (not totally inclusive):
- ATM investigations
- Missed loads feedback
- Daily update I r o balancing
- Daily update on SLA checks - alarm testing etc
- Daily updates/ follow ups on both SLA breach and canister breaches
- Tracking of shortages per custodiam
- Scheduling of refreshed training for custodian
- Downloading of all FLM footage and performing spot checks
- ATM equipment checks/report
- Error feedback on all ATM's (SOL/ SPARK/ Capitec)
- Timekeeping on all Nedbank and Capitec Dedicated Vehicles
- All ATM Billing
- Ensuring Takeover swaps/ Balancing is arranged prior to Custodian going to leave
- Ensuring Auditor is assisting when Swaps/ Balances are done for Sol/Lesaka/Capitec/ Spark
Other Personality Attributes and core competencies:
- Must be honest and reliable
- Must have good verbal and language abilities
- Must be assertive
- Pay attention to detail
- Customer service and relations
- Quality Assurance
- Planning and organising skills
- Alertness
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- The above position is vacant at our George branch. The overall purpose of this position is to assist the Operations Manager within the Cash in Transit division and ensure that Cash in Transit (CIT) operations are conducted according to planned procedures and schedules.
Minimum Requirements:
- Clear Criminal record
- PSIRA accredited with a minimum Grade C qualification
- Cash In Transit (CIT) certificate
- Firearm competency – with a minimum handgun (for business purposes) qualification
- Computer literate (compulsory)
- At least 3 years’ experience in security industry or similar role (Advantageous at FSG)
- CIT management/ supervisory experience is advantageous
- Valid driver’s license is an advantage
- Own transport is advantageous
- Able to work under pressure
- Prepared to work irregular hours
- Clear disciplinary record
Key Performance Areas (not totally inclusive):
- ATM investigations
- Missed loads feedback
- Daily update I r o balancing
- Daily update on SLA checks - alarm testing etc
- Daily updates/ follow ups on both SLA breach and canister breaches
- Tracking of shortages per custodiam
- Scheduling of refreshed training for custodian
- Downloading of all FLM footage and performing spot checks
- ATM equipment checks/report
- Error feedback on all ATM's (SOL/ SPARK/ Capitec)
- Timekeeping on all Nedbank and Capitec Dedicated Vehicles
- All ATM Billing
- Ensuring Takeover swaps/ Balancing is arranged prior to Custodian going to leave
- Ensuring Auditor is assisting when Swaps/ Balances are done for Sol/Lesaka/Capitec/ Spark
Other Personality Attributes and core competencies:
- Must be honest and reliable
- Must have good verbal and language abilities
- Must be assertive
- Pay attention to detail
- Customer service and relations
- Quality Assurance
- Planning and organising skills
- Alertness
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- A vacancy exists for a Talent Co-ordinator within the Group Human Capital Department, reporting to the Talent and Development Manager.
- The primary purpose of this role is to coordinate and support the implementation of the Group's talent management and development initiatives. This includes succession planning, career development pathways, personal development plans, coaching and mentoring programmes, competency frameworks, and talent development strategies aimed at building a sustainable leadership pipeline and supporting organisational growth.
QUALIFICATIONS AND EXPERIENCE
- Matric / Grade 12.
- Relevant qualification in Human Resources, Organisational Development, Industrial Psychology, or a related field will be advantageous.
- Minimum of 2–3 years' experience within a Human Resources, Talent Management, Learning and Development, or Organisational Development environment.
- Experience in talent management, succession planning, and employee development initiatives.
- Sound understanding of talent management principles and best practices.
- Computer literacy with proficiency in the MS Office Suite.
- Strong administrative, coordination, and reporting skills.
- Excellent interpersonal, communication, and stakeholder engagement skills.
- Ability to manage multiple projects and deadlines simultaneously.
- Valid driver's licence and own reliable transport.
- Clear criminal record.
- Preference will be given to candidates residing in the West Rand area.
KEY PERFORMANCE AREAS
Talent Management and Succession Planning
- Coordinate the implementation of talent management and succession planning initiatives across the Group.
- Support the identification, assessment, and development of high-potential employees.
- Maintain talent pools and succession plans to ensure business continuity and leadership readiness.
- Monitor and track the progress of talent development interventions.
Learning and Development Support
- Assist in the planning, coordination, and administration of leadership development and talent development programmes.
- Coordinate training logistics, schedules, attendance records, and programme evaluations.
- Support the implementation of coaching and mentoring initiatives.
- Ensure development plans are monitored and updated in line with business requirements.
Organisational Development
- Assist with the implementation of organisational development projects and interventions.
- Conduct research on industry trends and best practices to support talent and development strategies.
- Support the development and maintenance of competency frameworks aligned to job profiles, grading structures, and career pathways.
- Contribute to initiatives that promote employee growth, engagement, and retention.
Reporting and Administration
- Maintain accurate talent management records, databases, and documentation.
- Compile and submit weekly, monthly, and ad hoc reports as required.
- Track and report on key talent management metrics and development outcomes.
- Ensure compliance with internal policies, procedures, and legislative requirements.
Stakeholder Engagement
- Build and maintain positive working relationships with internal stakeholders.
- Provide guidance and support to managers regarding talent development processes and programmes.
- Promote awareness and participation in talent management initiatives throughout the organisation.
ATTRIBUTES AND COMPETENCIES
- Strong planning and organisational skills.
- Attention to detail and accuracy.
- Ability to maintain confidentiality.
- Strong problem-solving and analytical abilities.
- Effective verbal and written communication skills.
- Professional and customer-focused approach.
- Ability to work independently and as part of a team.
- Results-driven with a proactive mindset.
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- The above position is vacant at our Port Shesptone Branch. The overall purpose of this position is to distribute and receive consignments.
Minimum Requirements:
- Clear criminal record
- PSIRA accredited with a minimum Grade C qualification (advantageous)
- At least 1 years’ experience in security industry or similar role
- Computer literate (compulsory)
- Possess excellent communication skills
- Must be able to work at night
- Able to work under pressure
- Physically fit
Job Specification (not totally inclusive):
- Prepare for vault room duties
- Planning of the vault room schedules CIT
- Receiving and distributing of consignments to and from CIT teams
- Scanning of consignments
- Balancing of vault and locking up
- Sorting of consignments
- Documentation and administration duties
- Searching duties
Other Personality Attributes and Core Competencies:
- Accuracy
- Good interpersonal skills
- Organising and planning ability
- Quality assurance
- Willing to work overtime
- Customer focus
- Team Work
- Honest and reliable
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PURPOSE OF JOB:
- Sell basic alarm kit and remote panic button systems to new clients.
QUALIFICATION & EXPERIENCE:
- Matric
- Direct Sales experience
- PSIRA Grade C (Advantageous)
Duties and Responsibilities: Sales
- Cold calling for rented and new clients (Self and Team)
- Achieve revenue sales target
- Networking for leads
Competencies (Technical and Behavioural)
- Directing others
- Informing
- Motivating others
- Planning
- Time management
- Drive for results
- Action Oriented
- Priority setting
Functional / Technical Skills
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Overall Purpose of the Job:
- The Corporate Accounts Manager & Tenders (CAM) is responsible for managing and growing key corporate accounts, driving business retention, and securing new opportunities through proactive tender and proposal management. The role focuses on building long-term strategic partnerships, maximizing revenue potential, and ensuring customer satisfaction through tailored business solutions and effective account management.
Key Duties & Responsibilities:
Account Management & Business Development
- Manage a portfolio of key corporate accounts to ensure retention, satisfaction, and growth.
- Develop and implement strategic account plans aligned to overall business objectives.
- Identify and pursue new business opportunities within existing accounts and targeted industries.
- Build and maintain strong, long-term relationships with decision-makers, procurement teams, and stakeholders.
- Monitor market trends, competitor activity, and industry developments to identify opportunities and mitigate risks.
Tender & Proposal Management
- Oversee the full tender process — from opportunity identification and pre-qualification to submission and post-award handover.
- Coordinate tender responses by collaborating with cross-functional teams (finance, operations, compliance, etc.) to ensure timely, accurate, and competitive submissions.
- Prepare detailed proposals, quotations, and pricing models that align with client requirements and company profitability goals.
- Maintain a centralized database of tenders, proposals, and contract renewal timelines.
- Ensure compliance with tender requirements, internal policies, and legal obligations.
Financial & Operational Accountability
- Achieve designated sales targets, profit margins, and strategic growth objectives.
- Track account performance, analyse data, and provide accurate forecasts and reports to management.
- Support credit control by ensuring timely collections and addressing outstanding payments with clients.
- Develop and manage annual account budgets and revenue plans.
Customer Experience & Retention
- Act as the primary point of contact for key accounts, ensuring effective communication and issue resolution.
- Work closely with customer support, operations, and implementation teams to deliver exceptional client experiences.
- Lead initiatives to improve service quality, client engagement, and overall satisfaction scores.
- Proactively identify and resolve account-related issues or risks before they escalate.
Strategic & Cross-Functional Collaboration
- Partner with internal departments to align operational delivery with client expectations.
- Provide insights to management for strategic decision-making and business planning.
- Participate in business reviews, performance meetings, and client presentations.
- Contribute to continuous improvement of sales and tender processes.
Minimum Qualifications & Experience:
- Matric / Grade 12 (essential)
- Relevant tertiary qualification in Sales, Marketing, Business Management, or a related field (advantageous)
- Minimum of 3–5 years’ experience in Key or Corporate Account Management and/or Tender Management
- Proven track record in securing and managing large corporate clients
- Strong commercial and negotiation skills
- Excellent verbal and written communication abilities
- Proficiency in MS Office Suite (Word, Excel, PowerPoint); CRM software experience advantageous
- Previous experience in Telematics, Security, or Technology industries beneficial
Key Competencies & Attributes:
- Strategic thinker with strong business acumen
- Excellent planning and organizational skills
- Analytical and detail-oriented
- Strong problem-solving and negotiation abilities
- Confident communicator who can influence at all levels
- High energy, results-driven, and resilient under pressure
- Ability to manage multiple priorities in a fast-paced environment
Performance Indicators:
- Achievement of sales and retention targets
- Tender success rate and turnaround efficiency
- Client satisfaction and engagement levels
- Accuracy and timeliness of reporting and forecasting
- Growth of existing accounts and new business acquisition
go to method of application »
Overall Purpose of the Job:
- The Corporate Accounts Manager (CAM) is responsible for managing and growing key corporate accounts, driving business retention, and securing new opportunities through proactive tender and proposal management. The role focuses on building long-term strategic partnerships, maximizing revenue potential, and ensuring customer satisfaction through tailored business solutions and effective account management.
Key Duties & Responsibilities:
Account Management & Business Development
- Manage a portfolio of key corporate accounts to ensure retention, satisfaction, and growth.
- Develop and implement strategic account plans aligned to overall business objectives.
- Identify and pursue new business opportunities within existing accounts and targeted industries.
- Build and maintain strong, long-term relationships with decision-makers, procurement teams, and stakeholders.
- Monitor market trends, competitor activity, and industry developments to identify opportunities and mitigate risks.
Financial & Operational Accountability
- Achieve designated sales targets, profit margins, and strategic growth objectives.
- Track account performance, analyse data, and provide accurate forecasts and reports to management.
- Support credit control by ensuring timely collections and addressing outstanding payments with clients.
- Develop and manage annual account budgets and revenue plans.
Customer Experience & Retention
- Act as the primary point of contact for key accounts, ensuring effective communication and issue resolution.
- Work closely with customer support, operations, and implementation teams to deliver exceptional client experiences.
- Lead initiatives to improve service quality, client engagement, and overall satisfaction scores.
- Proactively identify and resolve account-related issues or risks before they escalate.
Strategic & Cross-Functional Collaboration
- Partner with internal departments to align operational delivery with client expectations.
- Provide insights to management for strategic decision-making and business planning.
- Participate in business reviews, performance meetings, and client presentations.
- Contribute to continuous improvement of sales and tender processes.
Minimum Qualifications & Experience:
- Matric / Grade 12 (essential)
- Relevant tertiary qualification in Sales, Marketing, Business Management, or a related field (advantageous)
- Minimum of 3–5 years’ experience in Key or Corporate Account Management and/or Tender Management
- Proven track record in securing and managing large corporate clients
- Strong commercial and negotiation skills
- Excellent verbal and written communication abilities
- Proficiency in MS Office Suite (Word, Excel, PowerPoint); CRM software experience advantageous
- Previous experience in Telematics, Security, or Technology industries beneficial
Key Competencies & Attributes:
- Strategic thinker with strong business acumen
- Excellent planning and organizational skills
- Analytical and detail-oriented
- Strong problem-solving and negotiation abilities
- Confident communicator who can influence at all levels
- High energy, results-driven, and resilient under pressure
- Ability to manage multiple priorities in a fast-paced environment
Performance Indicators:
- Achievement of sales and retention targets
- Tender success rate and turnaround efficiency
- Client satisfaction and engagement levels
- Accuracy and timeliness of reporting and forecasting
- Growth of existing accounts and new business acquisition
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- Are you ready to unleash your potential and thrive in a dynamic sales environment? We are seeking passionate individuals to join our team as Sales Consultants, where you'll have the opportunity to make a real impact and drive success.
Key Responsibilities:
- Source and sell armed monitoring and response agreements, providing invaluable security solutions to our valued customers.
- Drive sales of innovative alarm system upgrades, CCTV systems, electric fences, and more to meet the evolving needs of our clientele.
- Exceed monthly sales targets through your proactive approach and dedication to customer satisfaction.
Qualifications & Experience:
- Previous sales experience with a proven track record, preferably in capital goods sales, showcasing your ability to achieve and exceed targets.
- Knowledge of intruder detection equipment such as IDS, DSC, AJAX or other alarm systems is advantageous, demonstrating your technical acumen.
- Matric or equivalent qualification.
- PSIRA registered - Grade C
Job Requirements & Attributes:
- Self-motivated, energetic, and driven to succeed in a fast-paced sales environment.
- Exceptional selling skills paired with strong organizational and time management abilities.
- Excellent communication, presentation, and negotiation skills to effectively engage with customers.
- Proficiency in MS Office, Email, and Internet usage.
- Presentable appearance and professional demeanor, with a valid driver's license and reliable vehicle.
- A hunter for new business opportunities with a passion for electronic and technical equipment.
- Driver's license
- Own Vehicle
Duties:
- Generate and close deals, leveraging both self-sourced leads and those received internally.
- Cultivate relationships with estate agents, builders, architects, and other stakeholders to drive business growth.
- Provide daily, weekly, and monthly reporting to track progress and ensure targets are met.
- Maintain administrative duties related to sales with meticulous attention to detail.
Performance Standards:
- Achieve revenue sales targets and drive acquisition of new clients, maintaining strong relationships with existing clients.
- Ensure timely follow-up on all leads and quotes to maximize conversion rates.
Competencies (Technical & Behavioural):
- Drive for results and action-oriented mindset to consistently exceed expectations.
- Customer-focused approach with perseverance and problem-solving skills to meet diverse client needs.
- Willingness to learn and adapt to new technical skills and technologies.
- Assertive with a sense of urgency, demonstrating adaptability and resilience in the face of challenges.
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- The main purpose of this role is to seek new business through networks, forge and sustain good relations with clients as well as retaining new and existing business.
Minimum Requirements:
- At least 5 years’ experience in sales in a similar position.
- Sales diploma or equivalent qualifications.
- Must be professional and well presented at all times.
- Capable to work under pressure and for extended hours, if required.
- Full competence in the use and application of the Ms Office suite programs (Ms Excel).
- Must be prepared to travel.
- Must have own reliable transport.
- Must have Cash Management Solutions experience.
- Device sales experience preferred.
- Previous experience in the security industry would be a distinct advantage.
Key Performance Areas: (Not totally inclusive)
- Accountability for growth of an area and proactively increasing turnover.
- Securing profitable new business through cold calling and other appropriate means.
- Attending to potential clients in different areas of responsibility.
- Addressing and resolving client’s queries promptly and satisfactorily.
- Physically conducting site surveys for security requirements and preparing proposals.
- Ensuring that quotations are submitted timeously to clients.
- Building and maintaining professional relationships with clients.
- Planning, budgeting, co-ordinating and attending client’s needs.
- Assisting with marketing related issues for the area.
- Compiling and submitting weekly and monthly management reports.
Other personality attributes:
- Ability to work under pressure
- Pro-active and innovative
- Ability to work independently
- Good planning and organizational skills
Core competencies:
- Entrepreneurial spirit
- Innovative
- Creativity
- Goal setting
- Driving for results
- Self-development
- Communication skills
- Customer focus
- Team work
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- The above position is vacant in EMALAHLENI - MPUMALANGA, reporting to the Branch Manager.
- The overall purpose of this position is to ensure that all site specific security requirements are adhered to and that the Client’s needs are efficiently and professionally met at all times.
Minimum Requirements:
- Grade 12 (Matric) Certificate of equivalent.
- PSIRA Grade A registered and accredited.
- Integrity testing.
- No Criminal Record or any pending cases.
- Valid driver’s license and own reliable transport.
- Minimum 5 years’ experience as Site Manager/Supervisor.
- Staff Management experience essential.
- Computer literacy.
- Must live in close proximity to Emalahleni
Key Performance Areas: (not totally inclusive):
- Maintaining good relations between Fidelity Security Services and the client with regard to security services rendered.
- Ensuring the posting of Security Officers are done timeously.
- Ensuring that all Security Officers meet the contractual requirements as stipulated by the client.
- Constantly evaluating the service levels provided and making recommendations to the client regarding the improvement of services.
- General management and supervision of security staff.
- Ensuring that all HR related queries are dealt with promptly.
- Investigating incidents and submitting relevant weekly/monthly incident reports to Management.
- Attend meetings with FSS Management and with the Client.
Other personality attributes:
- Be proactive and innovative.
- Must be assertive, honest, professional and reliable.
Core Competencies:
- Good communication skills both verbal and written
- Strong planning, organizational, administration skills is required.
- Good interpersonal and client liaison skills are required.
- Experience in investigation techniques and report writing.
- Willing and able to work extended/flexi hours if and when required.
- Ability to work under pressure and without supervision.
- Must have a Mine background.
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Key Performance Areas: (not totally inclusive):
- Full responsibility and accountability for collecting and delivering clients’ money
- Report all delays to the Branch Manager immediately
- Incident prevention and reporting
- Maintain radio contact with controllers
- Take preventive action toward any suspicious activity
Minimum Requirements:
- Clear criminal record
- Valid Drivers License and PDP
- Tactical combat training
- Clear credit record
- PSIRA accredited at least with Grade C
- Completed firearm training in handgun and rifle
- SAPS competency certificate
- CIT Certificate
- Experience in the security industry or a similar role
- 3 years experience in CIT driving and crew functions
Other Personality Attributes:
- Must be honest and reliable
- Must have good verbal and language abilities
- Must be assertive
- Must be self-motivated
- Pay attention to detail
- Willing to work overtime
- Customer service and relations
- Quality assurance
- Willing to Travel
Core Competencies:
- Self-development
- Communication skills
- Customer focus
- Teamwork
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Main purpose of the job
- To be responsible for the safe custodianship of cash to and from the ATM also from the respective cash centre, as well as the safe custodianship of deposits and retained cards made back to the cash centre. The ATM custodian is entirely responsible for the cash he manages and will take sole responsibility for the CASH. To replenish cash and stationary in the ATM, thereby contributing to high ATM availability.
Key responsibilities
Collection of cash from counting house as per instruction
- The ATM Custodian will receive his cash pre-packed from the counting house for the run.
- The ATM custodian or a senior will choose any three bags from 10 of the pre-packed bags for the run, he will then run the selected bags cash through the batcher or note counter.
- If the cash for the three bags is 100% correct reseal the bags and continue with the work/run.
- If there is a discrepancy, all the cash for the entire run must be checked note for note with a batcher or note counter and the difference to be escalated immediately to operations manager.
Dial changing procedure – when applicable
- Change the dial combination same day as take over (if applicable) all stand alone (Drop down ATM’s) needs to be a different dial combination from the rest of the run.
- The dial number needs to be recorded sealed and logged before departing the cash centre
- The operations senior needs to be informed if any dials is changed and the new dial number to be logged
- Each machines dial must be tested three times before closing the door.
- Noncompliance from this will result in disciplinary action against the guilty party or custodian.
- Don’t use a standard code as a combination e.g. 10,20,30,40 / 15,25,35,45 or 50
- Only a trained custodian/senior are allowed to change the dials
Oversee the successful transportation of cash to the respective ATM
- Communication of ATM service priority to the client
- Adhere to security measures applied during conveyance of cash as documented in SOP
- A CPC “cross pavement carrier” must be utilised for the transporting of cash to and from the ATM.
- The CPC limit is not allowed to be exceeded R250 000 (Two hundred and fifty thousand rand)
- Faulty CPC must be reported immediately and stated in the OB book.
Replenishment of cash and stationery in the ATM
- Adhere to prescribed alarm deactivating procedures via cell phone don’t entre a cubicle without de-activating the alarm
- Open one ATM at a time not more than one ATM is to be opened at a time where there is multiple ATM’S on a site
- Place the ATM in supply mode before opening the safe door
- Check the print quality of the customer receipt, and when needed, log a call to fix printer
- Clear the reject bin and remover soiled notes as per hand over procedure
- Load the machine in compliance with the loading instruction indicated by the loading/demand planner sheet given to you to follow
- Check the cash by doing a bundle check before loading the cash into the ATM
- Adjust-up the cash totals after loading the canisters and attach receipt to loading sheet
- Print dispense summary after each dispense test is done and check that the slip corresponds with cassettes in the ATM, sign the slip and attach it to the loading sheet.
- If all the cash doesn’t fit into the ATM the remainder cash must be re sealed and brought back to the respective cash centre.
- No cash or cash bundles may be left on the side or on the ATM safe floors outside the cassettes.
- No cash is allowed to be moved from one ATM to another ATM without an e-mail from the bank to inform the operation manager before moving cash between atms.
- Only full bag are allowed to be moved if the balance needs to be loaded the custodian must return to the cash centre and his cash will be re-bagged for the remainder ATM’S
- Loading sheets must be completed after each atm is loaded if loading sheet is re-written it needs to be kept as proof with the duplicate/copied loading sheet.
- All transactions mentioned above must be recorded in the OB Book.
Remove retained cards and deposit envelopes
- Remove deposits from deposit bin Print and clear deposit counters
- Count and verify the deposits against the deposit counter slip.
- Seal the deposits in a stop loss bag and record the seal number on the relevant loading sheet return deposits with the CPC to the cash vehicle.
- Report any open and empty deposit envelopes
- Remove retained cards from the ATM machines daily and record on the card retained sheets.
- Hand deposits over to the respective bank
Perform overall system check
- Test that the machine is functioning properly
- Perform 1st line technical support (if required)
- Log a call with Controller / auto bank control if fault can’t be resolved.
- Report to Team Leader/ATM co-ordinator.
Servicing of ATMs with Diebold
- Accompany CSE (Diebold) to the respective ATM when required (Remain vigilant when in cubicle with CSE don’t allow him to touch your cash.)
- Don’t leave the Diebold technician unsupervised in the cubicle unless instructed to remove the cash.
- Oversee work carried out on the ATM and sign job card on completion
- Ensure that the Diebold technician issue you with a job card
- By signing the job card you declare that the (Diebold technician) CSE was supervised and didn’t have access to the cash.
- Don’t leave the CSE alone on a site with multiple ATM’s
- Any person not responsible for the loading of any ATM by the custodian must be searched before he can leave the ATM cubicle.
- If the Diebold technician takes longer than 30min inform your senior so that he can escalate the matter
Securing of ATM site
- Secure the machine properly by closing the safe door locking the bottom key, then checking that the door is locked before spinning the dial.
- Lock the cubicle door before returning to the CIT vehicle.
- Report any faulty locks to a senior ASAP Report any faulty alarms
Key performance measures
Cash Management:
- Adherence to replenishment instruction (All changes / deviations to be authorised by relevant ops manager)
- Adherence to prescribed forecasted loadings
- Responsible for the safe returning of all deposits and retained cards to the relevant cash centres.
- Up Time: Availability
- Fulfilment of ATM Servicing procedures
- Timely technical problem identification and logging calls with ACC
- Responsible for accurate and diligent completion of 1st line technical support carried out on ATMs
Responsibility for equipment:
- Responsible for the safe keeping of Keys, Cell phones and Notes counters and CPC, trance track scanner etc.
- ATM keys must be signed in and out on a daily basis from Box Room.
Productivity:
- Efficiently complete tasks on allocated machines in accordance with the required quality standards.
- Load an ATM with speed and accuracy
- A standard time of seven minutes is an appropriate to load an ATM is there isn’t any error.
- Confirm totals with your loading sheets BEFORE you proceed.
Experience:
- ATM operating and maintenance experience
- Teller experience would be an advantage
Interpersonal Competencies:
- Ability to work in a team tactful, approachable, able to interact with ease and work without supervision.
- Enthusiastic, co-operative; adaptive and willing to work hard
- Understands instructions and job requirements clearly
- Communicates effectively with other in the giving and receiving of necessary information. E.g. Diebold, Control room and Cash Centre.
- Stable and consistent temperament, able to operate under pressure
- Assertive – ability to stand by principles, even at risk of reduced popularity.
- Focused and methodical approach to work
- Ability to retain optimism despite set backs
- Self-motivated
Problem Solving:
- Follow standardised routine procedures for control purposes
- Plan and execute regular maintenance on ATM machine
- Resourceful, finding practical ways to efficiently deal with extensive workloads, and remain focused on priority issues
- Should a technical problem occur more than once, log call with the cash centre for maintenance
Ability to accurately follow instruction:
- Work within set policy, procedures. Able to respect authority and take instructions
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- Are you ready to unleash your potential and thrive in a dynamic sales environment? We are seeking passionate individuals to join our team as Sales Consultants, where you'll have the opportunity to make a real impact and drive success.
Key Responsibilities:
- Source and sell armed monitoring and response agreements, providing invaluable security solutions to our valued customers.
- Drive sales of innovative alarm system upgrades, CCTV systems, electric fences, and more to meet the evolving needs of our clientele.
- Exceed monthly sales targets through your proactive approach and dedication to customer satisfaction.
Qualifications & Experience:
- Previous sales experience with a proven track record, preferably in capital goods sales, showcasing your ability to achieve and exceed targets.
- Knowledge of intruder detection equipment such as IDS, DSC, AJAX or other alarm systems is advantageous, demonstrating your technical acumen.
- Matric or equivalent qualification.
- PSIRA registered - Grade C
Job Requirements & Attributes:
- Self-motivated, energetic, and driven to succeed in a fast-paced sales environment.
- Exceptional selling skills paired with strong organizational and time management abilities.
- Excellent communication, presentation, and negotiation skills to effectively engage with customers.
- Proficiency in MS Office, Email, and Internet usage.
- Presentable appearance and professional demeanor, with a valid driver's license and reliable vehicle.
- A hunter for new business opportunities with a passion for electronic and technical equipment.
- Driver's license
- Own Vehicle
Duties:
- Generate and close deals, leveraging both self-sourced leads and those received internally.
- Cultivate relationships with estate agents, builders, architects, and other stakeholders to drive business growth.
- Provide daily, weekly, and monthly reporting to track progress and ensure targets are met.
- Maintain administrative duties related to sales with meticulous attention to detail.
Performance Standards:
- Achieve revenue sales targets and drive acquisition of new clients, maintaining strong relationships with existing clients.
- Ensure timely follow-up on all leads and quotes to maximize conversion rates.
Competencies (Technical & Behavioural):
- Drive for results and action-oriented mindset to consistently exceed expectations.
- Customer-focused approach with perseverance and problem-solving skills to meet diverse client needs.
- Willingness to learn and adapt to new technical skills and technologies.
- Assertive with a sense of urgency, demonstrating adaptability and resilience in the face of challenges.
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About the Role
- As a Security Site Manager, you will oversee the security operations of a designated site, ensuring a safe and secure environment for personnel and assets. Your primary focus will be on developing and implementing effective security protocols, managing security personnel, and collaborating with stakeholders to mitigate risks and address security concerns.
Key Responsibilities
- Develop and implement comprehensive security plans tailored to the specific needs of the site.
- Manage day-to-day security operations, including monitoring security systems and conducting regular site inspections.
- Supervise and lead a team of security personnel, providing training and guidance to enhance their effectiveness.
- Conduct risk assessments and vulnerability analyses to identify potential security threats and recommend preventive measures.
- Liaise with local law enforcement and emergency services to coordinate responses to incidents and maintain open channels of communication.
- Ensure compliance with relevant security regulations and standards, as well as organizational policies related to security and safety.
- Prepare incident reports and maintain accurate records of security activities, incidents, and investigations.
- Provide recommendations for security improvements based on ongoing evaluations of site security measures.
Requirements
- Proven track record in security management or a similar role, with a strong understanding of security protocols and best practices.
- Demonstrable experience in leading and managing a team, showcasing strong leadership and interpersonal skills.
- Excellent communication abilities, both verbal and written, with proficiency in report writing.
- Familiarity with security technologies and systems, such as access control, CCTV, and alarm systems.
- Competency in conducting risk assessments and developing security policies tailored to the operational environment.
- Valid driver’s license and willingness to work flexible hours, including evenings and weekends if necessary.
Preferred Qualifications
- Relevant security management certifications, such as PSIRA registration or a similar accreditation.
- Experience in a corporate or industrial environment, particularly within high-risk industries.
- Knowledge of emergency response procedures and crisis management plans.
- Additional language proficiency would be advantageous.
go to method of application »
- Are you ready to unleash your potential and thrive in a dynamic sales environment? We are seeking passionate individuals to join our team as Sales Consultants, where you'll have the opportunity to make a real impact and drive success.
Key Responsibilities:
- Source and sell armed monitoring and response agreements, providing invaluable security solutions to our valued customers.
- Drive sales of innovative alarm system upgrades, CCTV systems, electric fences, and more to meet the evolving needs of our clientele.
- Exceed monthly sales targets through your proactive approach and dedication to customer satisfaction.
Qualifications & Experience:
- Previous sales experience with a proven track record, preferably in capital goods sales, showcasing your ability to achieve and exceed targets.
- Knowledge of intruder detection equipment such as IDS, DSC, AJAX or other alarm systems is advantageous, demonstrating your technical acumen.
- Matric or equivalent qualification.
- PSIRA registered - Grade C
Job Requirements & Attributes:
- Self-motivated, energetic, and driven to succeed in a fast-paced sales environment.
- Exceptional selling skills paired with strong organizational and time management abilities.
- Excellent communication, presentation, and negotiation skills to effectively engage with customers.
- Proficiency in MS Office, Email, and Internet usage.
- Presentable appearance and professional demeanor, with a valid driver's license and reliable vehicle.
- A hunter for new business opportunities with a passion for electronic and technical equipment.
- Driver's license
- Own Vehicle
Duties:
- Generate and close deals, leveraging both self-sourced leads and those received internally.
- Cultivate relationships with estate agents, builders, architects, and other stakeholders to drive business growth.
- Provide daily, weekly, and monthly reporting to track progress and ensure targets are met.
- Maintain administrative duties related to sales with meticulous attention to detail.
Performance Standards:
- Achieve revenue sales targets and drive acquisition of new clients, maintaining strong relationships with existing clients.
- Ensure timely follow-up on all leads and quotes to maximize conversion rates.
Competencies (Technical & Behavioural):
- Drive for results and action-oriented mindset to consistently exceed expectations.
- Customer-focused approach with perseverance and problem-solving skills to meet diverse client needs.
- Willingness to learn and adapt to new technical skills and technologies.
- Assertive with a sense of urgency, demonstrating adaptability and resilience in the face of challenges.
go to method of application »
Overall Purpose of the Job:
- To ensure overall management of sales, marketing, operations, technical and administrative functions within the branch. To maintain high operational standards, growing the branch, meet deadline, achieve budget and endeavour to reduce crime levels.
Minimum Requirements
- Post matric qualification in General Management advantageous.
- Sales, Marketing or Management diploma advantageous.
- 3 years’ minimum experience, at Mid-Management level.
- Financial knowledge of Budgets, forecasting and Profit and Loss
- Grade B Security Certificate – Compulsory
- Experience in the Security Industry preferred.
Duties & Responsibilities
Leadership
- To consistently provide strong leadership of the branch and its employees.
- To communicate with passion the vision and strategy of the branch and its performance.
- To make timely, considered decisions for the long-term success and development of the branch.
Finance, Planning & Controls
- Submit budget plans and stretch targets for each facet of the branch, and ensure these are continually met.
- Submit annual business plans, operating and sales budget for the branch in accordance with regional requirements.
- Manage and ensure accurate forecasting for branch in accordance with Finance.
- Manage Branch P&L to ensure profitability is sustained and growth is achieved.
- Manage effective collections for the branch.
Sales
- Achieve the Branch Sales targets.
- In conjunction with the Regional Sales Managers conduct sales projections per geographical area.
- Set sales and growth targets.
- Analyse sales figures and the provision of data information to enable management to take business decisions.
- Assist direct reporting Sales Consultants to achieve sales targets.
- Ensure debtors control in respect of new clients and installations are in place.
- Handle client complaints.
Dealer and IIP’s:
- Achieve the budgeted Dealer and IIP sales lines per month at the budgeted RPU.
- Recruit and onboard additional Dealers and IIP’s within the region/branch footprint.
- Include Dealers and IIP’s in the branch strategic plan, and support them to achieve their individual contributions to the branch budgets.
Operations
- Ensure that effective planning/ production controls are established in all areas and are a key management tool.
- Maintain business functions to increase productivity, quality and customer service whilst reducing costs by utilising modern process techniques.
- Champion the development of a customer focused quality improvement culture.
- Ensure that the appropriate customer service metrics are monitored regularly and that prompt actions are taken where necessary.
- Ensure that service levels throughout the branch is sustained.
- Drive a community driven pro-active service throughout the branch.
- Manage the branch fleet to ensure that no disruptions occur due to vehicles off the road.
- Manage operational Area Managers to ensure operational excellence throughout the branch.
- Ensure client visits for contact crimes are attended to (It is expected that the manager does not delegate this duty)
Health, Safety and Environment
- Maintain health & safety policies and working procedures.
- Ensure compliance with Company policies, SA laws, codes of practices and corporate guidelines.
Marketing
- Drive all marketing activations within the branch.
- Drive customer perception within the branch and address issues highlighted in Customer Perception Survey’s
- Drive strong social media presence within the branch identifying influencers and forging good relationships with them.
- Drive a culture of “content-creation” to remain relevant in the social media space.
- Ensure that OTT strategies are implemented and relevant.
- Drive effective/pro-active communications.
Commercial
- Be proactive in regularly reviewing customer requirements and feedback.
- Communicate with customers on a regular basis.
- Ensure close liaison with branch sales team.
- Exploit new market and product opportunities via various external routes.
- Create an environment where solutions to technical customer demand issues can be resolved creatively with commercial viable products.
People Management
- Identify training and development needs among staff and coach accordingly.
- People management, including all HR related issues as well as staff development.
- Complete all necessary paperwork for the successful recruitment of terminated staff or new positions which may become available.
Business development
- Together with operational managers identify Residential Guarding and bulk sale opportunities.
- Generate proposals for bulk business/Residential Guarding sites.
- Drive community involvement through operational collaborations and the effective communication thereof.
- Manage the profitability of Residential Guarding schemes.
Attrition
- Manage all elements of attrition.
- Drive reconnections within the branch.
- Analyse branch attrition and plan mitigating actions to remedy it
- Manage sales channels to ensure exposure to bad debt and financial difficulty remains at a minimum.
Competencies (Technical & Behavioural)
- Computer Literate (MS Office, advanced Excel, PowerPoint)
- Extensive knowledge of Operations, Sales, Technical and Administration.
- Integrity and Trust
- People Focused
- Command Skills
- Managing through systems
- Time Management
- Business Acumen
- Drive for results
- Customer Focus
- Managing and measuring work
- Building effective teams
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Overall Purpose of the Job:
- To effectively manage the Call Centre Outbound Sales, Technical, and Client retention teams as well as the Inbound sales team. Achieving CCC KPI’s and Targets. Dealing with client complaints/queries and management of staff. Manage and drive Business Lead Business partners, POC, MOU’s and Referrals.
Minimum Qualifications and Experience
- Tertiary qualification an advantage
- Relevant experience in an Operations Centre and/or training environment with specific focus on Sales and Client Retention and Communication, not less than 5 years
- Computer literacy (MS office suite)
- Code 08 Drivers Licence
Main Duties and Responsibilities
- Manage Customer Service Levels for inbound calls and digital channels, ensuring service level agreements are consistently achieved.
- Manage email response times and customer communication standards.
- Drive the achievement of all new business and moving sales, retention, referral, and revenue targets as set by the business.
- Manage telesales operations and outbound sales campaigns to maximise lead conversion and revenue generation.
- Manage dialler campaigns, ensuring optimal productivity, contact rates, conversion rates, and campaign effectiveness.
- Analyse sales campaign performance and implement corrective actions to improve results.
- Manage customer cancellations, retention activities, and client attrition to achieve business objectives.
- Achieve Business Save Efficiency and Save Effectiveness targets.
- Achieve company Operating Income (OI) and budget requirements.
- Achieve Business Rate Reduction budgets for Inland operations.
Leadership and People Management
- Ensure Supervisors and their teams achieve all KPI, sales, quality, productivity, and customer experience targets.
- Ensure all staff are trained and developed to required standards.
- Monitor, coach, mentor, and assist Supervisors and team members to improve performance.
- Ensure Supervisors enforce company policies and maintain appropriate disciplinary standards.
- Build and maintain a culture of accountability across all teams.
- Foster a culture of continuous improvement and operational excellence.
- Promote a culture of customer excellence and exceptional service delivery.
- Drive a culture of going the extra mile for all internal and external customers.
- Build a culture of respectful, professional communication.
- Conduct merit assessments and recognition programmes for employees demonstrating exceptional performance.
- Participate in the recruitment, interviewing, onboarding, and development of employees.
- Ensure full staffing complement is maintained.
- Manage absenteeism, vacancy, and staff turnover rates.
Sales and Lead Management
- Manage all sales leads generated through the Customer Contact Centre and ensure effective lead allocation, follow-up, conversion, and reporting.
- Drive lead conversion initiatives and ensure sales opportunities are maximised.
- Manage lead provider campaigns in conjunction with the National Business Manager.
- Monitor lead quality and campaign performance to ensure maximum return on investment.
- Manage Business Partner lead processes and reporting requirements.
- Ensure accurate reporting on lead conversion rates, sales performance, and campaign effectiveness.
- Manage the National Referral App, including onboarding, training, adoption initiatives, reporting, and conversion performance.
- Ensure referral commissions and incentive payments are accurately processed and paid monthly.
Operational Management and Compliance
- Ensure compliance with all Standard Operating Procedures (SOPs), company policies, and regulatory requirements.
- Ensure all Level 2 technical processes are followed within the Customer Contact Centre.
- Investigate and resolve client complaints and escalations.
- Compile and analyse daily, weekly, and monthly operational and sales reports.
- Ensure all internal and external reporting requirements are met within agreed timelines.
- Attend management meetings and present operational, sales, and performance reports as required.
- Work collaboratively with national leadership teams to implement best practices and operational improvements.
- Ensure weekly maintenance and updating of national opposition reporting and competitor intelligence.
- Drive continuous improvement initiatives to improve productivity, service delivery, customer retention, and sales performance.
Business Development and Strategic Initiatives
- Identify opportunities to improve sales performance, customer retention, and operational efficiency.
- Support the implementation of new business initiatives, products, campaigns, and customer engagement strategies.
- Develop and execute action plans to improve sales conversion, customer retention, and campaign effectiveness.
- Build strong relationships with internal stakeholders and business partners to support business growth objectives.
- Manage Secure Drive and Motus recruitment campaigns and associated reporting requirements.
Behavioural Competencies:
- Ethical Practice
- Leadership & Navigation
- Business Acumen
- Relationship Management
- Consultation
- Critical Evaluation
- Expert presentation skills
- Administrative
- Advanced communication
- Decision making
- Professionalism
- Project management
- Driven
- Change management
- Passion
- Interpersonal / Computer literate
- Numerate
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Overall purpose of the job:
- The purpose of the Fire Service Technician is to install and service Fire Equipment (Extinguishers, hose reels etc) in accordance with SANS 1475. The incumbent’s experience to include working in small, medium and large install and service jobs as well as a good understanding of SANS 1475 requirements.
Duties & Responsibilities:
- Ensure neat, correct and timeous installation of fire equipment. Installations to be in line with business and industry standards and meet accreditation i.e. SANS 1475
- Work within the framework of hours quoted per job
- Ensure that any changes required on site to install instructions due to changes on sites are timeously reported to the sales person responsible for the quote
- Be able to identify all product faults and recommend repairs/service required
- Ability to read drawings, and apply compliant solutions
- Understand and manage own deliverables, scope and good time management
- Work effectively with sales, commissioning engineers and Project Manager
- Work and adhere to detailed commissioning plans which identifies the activities needed to successfully install/service, commission and handover sites,
- Proper control over all documents and records of all tests on site to include in handover documents as proof of functional testing. Timeous handing in of all completed job cards.
- Be able to manage an assistant where required.
- Adherence to project and EHS plans;
- Keep forms and records to document daily project activities;
- Monitor the progress, and communicate daily to site client and Fidelity Fire Solutions Project Manager and make adjustments as agreed with Project Manager to ensure the successful completion or projects;
- Ensure quality of work on site to ensure that it meets the project standards and specifications;
- Check stock before deployment to site and when on site in order to ensure everything required is available. This includes managing any vehicles stock that may be issued.
- Ensure any deviations in required materials is timeously reported to the project manager to allow time for ordering
- Maintaining a good customer relationship with all Commercial Clients whilst on site.
- Overtime work required from time to time
Minimum qualifications and experience:
- At least 5 (five) year’s experience in a similar 1475 service and installation role within Fire Industry.
- Working knowledge and application of applicable SANS legislation.
- SAQCC registered
- Experience of carrying out fire risk assessments, audit and due diligence inspections of existing buildings
- Computer Literate (MS Office)
- Reliable transport
- Valid driver’s licence
- Valid passport
- Willing to travel within the borders of South Africa as well as Sub-Saharan Africa and Abroad when required
Skills and Attributes:
- Customer focused
- Confidence
- Excellent communication and presentation skills
- Drive for results / consistent deliverer
- Entrepreneurial
- Business acumen / strategic vision
- Agility
- Accountability
- Collaborative
- Resilience
- Work under pressure in a fast-moving growth environment
- Action Oriented
- Priority setting
- Approachability
- Functional / Technical Skills
- Integrity and Trust
- Informing
- Planning
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Purpose of the Position
- The primary function of this role is to present, facilitate, and assess training interventions within the area of responsibility, ensuring compliance with best practices, quality assurance standards, and industry requirements as stipulated in applicable legislation.
Minimum Requirements
- Grade 12 / NQF Level 4
- Valid Driver’s Licence (EB)
- Proficiency in Microsoft Windows and Microsoft Office Packages
Accreditation & Registrations:
- PSIRA Grades E–A Instructor
- PFTC Instructor (All Firearm Categories)
- Facilitator registration with ETDP SETA
- Assessor registration with ETDP SETA & SASSETA
- Moderator registration with ETDP SETA & SASSETA (advantageous).
- Accreditation to facilitate and assess Skills Programmes 1, 2, and 3 (compulsory).
- General Security Practices (GSO) at NQF Level 3
- Specialist Security Practices Qualification at NQF Level 4 (would be beneficial)
Key Performance Areas (not limited to):
- Present, facilitate, and assess training interventions in line with industry and internal standards, as per the QMS and best practices.
- Coach and mentor learners on learnerships to ensure competence is achieved in line with programme objectives, learning outcomes, and unit standard requirements.
- Ensure compliance with approved curricula, learning programmes, and assessment methods within the area of responsibility.
- Adhere to all relevant legislative and quality assurance guidelines, including but not limited to SASSETA, PSIRA, DoL, QCTO, etc.
Knowledge & Skills:
- Strong communication skills (written and verbal)
- Good administration and record-keeping abilities
- Planning and time management skills
- Strong presentation and facilitation skills
- Assertiveness and conflict-handling ability
Personal Attributes:
- Problem-solving ability
- Ability to build and maintain good relationships
- Independent thinker with initiative
- Team-oriented approach
- High attention to detail and accuracy
- Customer-focused mindset
Core Competencies:
- Self-development
- Effective communication
- Customer focus
- Teamwork
Method of Application
Use the link(s) below to apply on company website.
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