Fresh Jobs at Hollywoodbets

• We have an amazing opportunity for a Data Capturer. Do you think you have what it takes to be our newest Purple Star?
• The successful candidate will be responsible for delivering sports betting to customers on all betting platforms (internet, mobile, branches), on as many bet types as possible, at competitive and attractive odds yet still within Hollywood’s required margins. The Ideal candidate will make betting easy to understand for customers and offer betting in a timeous manner. To assist customers and other team members with any sports betting queries and strive to make Hollywood the best bookmaker in terms of sports betting and customer service.

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring:

• 1-2 years administration experience.
• Microsoft Office. (Word and Excel intermediate).
• Must have own Transport.

A Bonus To Have:

• Completed or studying towards a relevant Degree or Diploma.
• Experience within the Betting Industry.

What You’ll Do For The Brand:

• Manage the sports and soccer imports that need to be done throughout the day on all This includes ensuring that related bets will not be allowed on tournaments with the same teams and that no duplications of events occur. This also includes making sure that the manual creation of games is satisfactory and that soccer games have been created.
• Create the various soccer and sports fixture guides for customers.
• Monitor price movements for soccer and other sports.
• Create and price events for cricket, golf, rugby and boxing.
• Update betting.
• To post soccer and lucky numbers results on the intranet for branches to display to customers as well post the results on Social Media.
• Create lucky numbers events and ensure that betting is open for all draws.
• Create the sports exotic bet types and exotic guide for customers to use in branches or download from the website.
• Result fixtures on all platforms as soon as results have cleared and monitor the auto closing of events. Check the ‘unresulted events’ report timeously and enter results where necessary.
• Send the figures SMS to Senior Management so they can be kept aware of current profit / losses.
• Perform a soccer comparison so we can constantly keep ahead of the competition.
• Auditing events for profit and loss after event results.
• Assist customers with any sports betting related queries or complaints and try to resolve any disputes in a professional and timeous manner. Also assist other departments or branches that need help with ticket or sports related This includes the confirmation of soccer money back promotions and manual payouts.
• Confirm bets for the call center or branches as well as confirm accounts are allowed.
• Provide all branches with professional support.

What You’ll Bring To The Team:

• Portray strong attention to detail, whilst maintaining efficiency.
• Must have a strong sense of customer focus.
• Must be quality focused and results driven.
• Impressive planning, organizational and time management skills.
• Demonstrates a good understanding of betting procedures

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• We have an amazing opportunity for a Sales Agent (Field) be based in Upington. Do you think you have what it takes to be our newest Purple Star?
• The successful candidate will be responsible for reaching daily, weekly, and monthly mobile sales targets and all other targets related to increasing the mobile customer base. Understand customer needs and handle different types of personalities. Represent the brand professionally and positively.

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

A Bonus to have:

• Experience working as a promotor/similar role.
• Customer Service Skills.

What You’ll do for the Brand:

• Customer Service: Assist clients with opening accounts and all betting queries
• Drive daily sales and activations through the effective demonstration and/or explanation of mobile products, usage methods, and services to influence punters to purchase products or use our services
• Drive mobile marketing campaigns to increase sales and sign up new online accounts
• Must keep records of their sales activities and report their progress to management daily
• Promote the mobile brand.
• Set up and arrange displays at outlets, events, and promotions to attract the attention of prospective and existing punters.
• Assist customers in submitting correct FICA documents when opening a new account (FICA requirements: Clear ID)
• Ensure new customer uses the sign-up bonus to bet when an account is opened and show the customer how to bet on the mobile application.
• Keep work areas neat and tidy to promote a positive image to customers.
• Ensure appropriate management, safekeeping, and maintenance of all mobile equipment.
• Weekly completion of Moodle, bet strike and Voice Note Training, and Trainers on Wheels
• Might be required to roam between branches and stores as per operational needs
• Any other related duties that might be required within the business

What You’ll Bring to the Team:

• Sales knowledge and experience.
• Exceptional communication skills
• Product knowledge
• Upsell and negotiating abilities
• Active listening.
• Target focused and results driven.

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• We have an amazing opportunity for a Housekeeper to be based in Parow, Western Cape. Do you think you have what it takes to be our newest Purple Star?
• The successful candidate will be responsible for maintaining cleanliness and hygiene at the Branch and ensures the building is in a clean and orderly condition at all times.

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring:

• Experience in housekeeping

What You’ll Do For The Brand:

• Cleaner attired in Hollywood Uniform as per prescribed rules and regulations. Personal hygiene maintained at all times.
• Ensures work areas are clean and tidy prior to opening, during service and at closing times (this includes the inside and outside of the Branch, as well as the car Park area).
• Floors are swept and mopped, scrubbed and/or vacuumed. Walls are cleaned. Refuse is gathered and disposed of. Bins are to be emptied, washed or sanitized and replaced with refuse bags
• Toilets are to be cleaned.
• Tables and counters, chairs, TV screens, furniture, lights and machines and/or equipment is clean and wiped prior to team members commencing work.
• Ensures that service areas are neat and tidy during peak periods and quiet periods.
• Appropriate use of cleaning chemicals and cleaning detergents.
• Requests cleaning fluids and/or worn cleaning equipment e.g. mops/brooms/dusters from Branch Manager as and when required.
• Declares breakages to the Branch Manager.
• The cleaning of branch aircon filters weekly.
• Ensure that all tables and chairs in the Gaming areas are maintained – seat covers are monitored, and request replacements as needed. Table legs are adjusted to avoid wobbling, table tops and edges should be reported if refurbishing is required.

What You’ll Bring To The Team:

• High attention to detail
• Strong time management skills
• Follow process in order to ensure high quality output
• Taking action to achieve goals beyond what is required

go to method of application »

• We have an amazing opportunity for a Housekeeper to be based in Parow, Western Cape. Do you think you have what it takes to be our newest Purple Star?
• The successful candidate will be responsible for maintaining cleanliness and hygiene at the Branch and ensures the building is in a clean and orderly condition at all times.

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring:

• Experience in housekeeping

What You’ll Do For The Brand:

• Cleaner attired in Hollywood Uniform as per prescribed rules and regulations. Personal hygiene maintained at all times.
• Ensures work areas are clean and tidy prior to opening, during service and at closing times (this includes the inside and outside of the Branch, as well as the car Park area).
• Floors are swept and mopped, scrubbed and/or vacuumed. Walls are cleaned. Refuse is gathered and disposed of. Bins are to be emptied, washed or sanitized and replaced with refuse bags
• Toilets are to be cleaned.
• Tables and counters, chairs, TV screens, furniture, lights and machines and/or equipment is clean and wiped prior to team members commencing work.
• Ensures that service areas are neat and tidy during peak periods and quiet periods.
• Appropriate use of cleaning chemicals and cleaning detergents.
• Requests cleaning fluids and/or worn cleaning equipment e.g. mops/brooms/dusters from Branch Manager as and when required.
• Declares breakages to the Branch Manager.
• The cleaning of branch aircon filters weekly.
• Ensure that all tables and chairs in the Gaming areas are maintained – seat covers are monitored, and request replacements as needed. Table legs are adjusted to avoid wobbling, table tops and edges should be reported if refurbishing is required.

What You’ll Bring To The Team:

• High attention to detail
• Strong time management skills
• Follow process in order to ensure high quality output
• Taking action to achieve goals beyond what is required

go to method of application »

• We have an amazing opportunity for a Housekeeper to be based in Parow, Western Cape. Do you think you have what it takes to be our newest Purple Star?
• The successful candidate will be responsible for maintaining cleanliness and hygiene at the Branch and ensures the building is in a clean and orderly condition at all times.

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring:

• Experience in housekeeping

What You’ll Do For The Brand:

• Cleaner attired in Hollywood Uniform as per prescribed rules and regulations. Personal hygiene maintained at all times.
• Ensures work areas are clean and tidy prior to opening, during service and at closing times (this includes the inside and outside of the Branch, as well as the car Park area).
• Floors are swept and mopped, scrubbed and/or vacuumed. Walls are cleaned. Refuse is gathered and disposed of. Bins are to be emptied, washed or sanitized and replaced with refuse bags
• Toilets are to be cleaned.
• Tables and counters, chairs, TV screens, furniture, lights and machines and/or equipment is clean and wiped prior to team members commencing work.
• Ensures that service areas are neat and tidy during peak periods and quiet periods.
• Appropriate use of cleaning chemicals and cleaning detergents.
• Requests cleaning fluids and/or worn cleaning equipment e.g. mops/brooms/dusters from Branch Manager as and when required.
• Declares breakages to the Branch Manager.
• The cleaning of branch aircon filters weekly.
• Ensure that all tables and chairs in the Gaming areas are maintained – seat covers are monitored, and request replacements as needed. Table legs are adjusted to avoid wobbling, table tops and edges should be reported if refurbishing is required.

What You’ll Bring To The Team:

• High attention to detail
• Strong time management skills
• Follow process in order to ensure high quality output
• Taking action to achieve goals beyond what is required

go to method of application »

• We have an amazing opportunity for a VIP Security Officer be based in Ladysmith. Do you think you have what it takes to be our newest Purple Star?
• The successful candidate will be responsible for creating and maintaining a safe environment for the people. This may include securing premises by monitoring surveillance equipment or by patrolling activities. The VIP officers are expected to prevent loss and theft and report any irregularities or suspicious acts.

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring:

• Registered with PSIRA
• 1-year security experience

A Bonus to have:

• Valid driver’s licence

What You’ll do for the Brand:  

• VIPs must be present 15 minutes before the branch opens.
• Branch Manager/ Senior Team leader will open branch in the presence of the VIP Officer.
• VIP Officer needs to ensure they conduct a perimeter patrol before the branch opens
• VIP need to check around the premises for any suspicious movements before the branch is opened
• VIP Officer needs to be extremely vigilant and alert always of their surrounds before the opening/ closing of the branch.
• VIP Officer needs to conduct a floor walk once branch is open, to observe all is order.
• VIP officer must valid all observation checks are completed before the Branch Manager / Senior Team Leader continues with their daily checks.
• During opening and closing, one VIP must be positioned away from the entrance, observing his/her colleague and checking for potential danger.
• Patrolling should include inside and outside the branch entrance, back areas and all parking areas.
• Ensure all two-way radios are fully charged, for early morning usage. Report faulty equipment immediately.
• Charge the batteries overnight so that they are useable from the beginning of your shift.
• Ensure all panic button and two-way radios are in good working conditions and keep safely.
• VIP Officers must carry their panic buttons, two-way radios and earpieces to ensure open communication and ease of access in the event of an emergency.
• The VIP Officer that is posted to the searching zone must use the scanner to search all guest entering the branch including team members.
• Ensure at the searching zone the branch door or the gate is always kept close.
• VIP Officers are not allowed to cross gender scan guest entering the branch.
• Male guest must be scanned by only male VIP Officers, female guest to be scanned by only female VIP’s.
• VIP Officers must ensure to search female bags with a stick. Male guests are not allowed to bring in their bags.
• VIP Officer is to direct traffic on our premises and ensure the free flow of foot traffic and to control the number of vehicles entering and exiting the building.
• End of day closing procedure, VIP Officer must minimise entry by sliding close one door to ensure security of minimising high risk.
• VIP Officers must attend branch meeting when notified by the Branch Manager to attend.
• VIPs to assist when receiving stock, doing alarm test and submitting of daily report every morning by 10:00am.

Guest Service

• First impressions last - VIP Officers are at the forefront of Hollywood.
• VIP Officers are the first encounter with the guest.
• Ensure to make the impression by greeting the Guest with “Good day, welcome to Hollywood”
• Ensure to provide good guest service by being friendly, helpful, polite and courteous at all times.
• Pro-actively address guest complaints and ensure guest feedback is communicated clearly in an effective and positive manner.
• Create a guest centric culture within the branch and drive the philosophy of “service with a smile” at all times.
• Ensure to treating our guest with respect and have the good attitude at all times.
• When Guest are leaving the branch VIP Officer to wish the guest good evening or good night and ask them to come again. “Good Bye Sir, please come again.

Compliance

• VIP Offices must ensure they are dressed in full Amadoda uniforms with their name badges before the beginning of their shift. (black shoes, black socks and white vet only)
• Scan all persons entering the premises including team members.
• Be observant of guest leaving the branch, identify if they entered the branch with something you noticed and are leaving without that object.
• No bags are allowed inside the premises.
• No Weapons/Guns are allowed into the premises (except on an official law enforcement officer).
• No person under the age of 18 is allowed into the premises.
• If you are dealing with a difficult customer contact your colleagues and press the panic button before the situation escalates out of control.
• In ranches with no liquor licence, No alcohol is allowed on the premises.
• Credit bets are not allowed to be taken by any team member.
• VIP Officer on duty are not allowed to take bets with Amadoda uniform.
• VIP Officers on duty are not allowed to utilize the Limited pay-out machine.

Code of Conduct

• While on duty you will not sit or lounge, make use of your cell phone or eat.
• No smoking on duty.
• You will not report for duty under the influence of alcohol.
• You will not abandon your post. This could lead to disciplinary action against you.
• You are not allowed to sleep on duty. This will lead to disciplinary action against you.
• You will not have casual conversations with friends/other team members while at your post.
• You will not accept tips from the guest

Values

• Actively promote the Hollywood values.
• Live the values and lead as an example to the team.

Other

• VIP Officer must report their absenteeism to the Branch Manager / Senior Team Leader 2 hours before their shift begins. Able to work in a rotating shift /work flexible hour. Ensure the ability to work independently. Ensure you physical fitness is always obtained in line with the job requirements.

What You’ll Bring to the Team:

• Strong business acumen
• Great communication skills
• Attention to detail
• Effective problem-solving abilities
• High level of accountability
• Guest orientation

go to method of application »

• We have an amazing opportunity for a VIP Security Officer be based in Ladysmith. Do you think you have what it takes to be our newest Purple Star?
• The successful candidate will be responsible for creating and maintaining a safe environment for the people. This may include securing premises by monitoring surveillance equipment or by patrolling activities. The VIP officers are expected to prevent loss and theft and report any irregularities or suspicious acts.

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring:

• Registered with PSIRA
• 1-year security experience

A Bonus to have:

• Valid driver’s licence

What You’ll do for the Brand:  

• VIPs must be present 15 minutes before the branch opens.
• Branch Manager/ Senior Team leader will open branch in the presence of the VIP Officer.
• VIP Officer needs to ensure they conduct a perimeter patrol before the branch opens
• VIP need to check around the premises for any suspicious movements before the branch is opened
• VIP Officer needs to be extremely vigilant and alert always of their surrounds before the opening/ closing of the branch.
• VIP Officer needs to conduct a floor walk once branch is open, to observe all is order.
• VIP officer must valid all observation checks are completed before the Branch Manager / Senior Team Leader continues with their daily checks.
• During opening and closing, one VIP must be positioned away from the entrance, observing his/her colleague and checking for potential danger.
• Patrolling should include inside and outside the branch entrance, back areas and all parking areas.
• Ensure all two-way radios are fully charged, for early morning usage. Report faulty equipment immediately.
• Charge the batteries overnight so that they are useable from the beginning of your shift.
• Ensure all panic button and two-way radios are in good working conditions and keep safely.
• VIP Officers must carry their panic buttons, two-way radios and earpieces to ensure open communication and ease of access in the event of an emergency.
• The VIP Officer that is posted to the searching zone must use the scanner to search all guest entering the branch including team members.
• Ensure at the searching zone the branch door or the gate is always kept close.
• VIP Officers are not allowed to cross gender scan guest entering the branch.
• Male guest must be scanned by only male VIP Officers, female guest to be scanned by only female VIP’s.
• VIP Officers must ensure to search female bags with a stick. Male guests are not allowed to bring in their bags.
• VIP Officer is to direct traffic on our premises and ensure the free flow of foot traffic and to control the number of vehicles entering and exiting the building.
• End of day closing procedure, VIP Officer must minimise entry by sliding close one door to ensure security of minimising high risk.
• VIP Officers must attend branch meeting when notified by the Branch Manager to attend.
• VIPs to assist when receiving stock, doing alarm test and submitting of daily report every morning by 10:00am.

Guest Service

• First impressions last - VIP Officers are at the forefront of Hollywood.
• VIP Officers are the first encounter with the guest.
• Ensure to make the impression by greeting the Guest with “Good day, welcome to Hollywood”
• Ensure to provide good guest service by being friendly, helpful, polite and courteous at all times.
• Pro-actively address guest complaints and ensure guest feedback is communicated clearly in an effective and positive manner.
• Create a guest centric culture within the branch and drive the philosophy of “service with a smile” at all times.
• Ensure to treating our guest with respect and have the good attitude at all times.
• When Guest are leaving the branch VIP Officer to wish the guest good evening or good night and ask them to come again. “Good Bye Sir, please come again.

Compliance

• VIP Offices must ensure they are dressed in full Amadoda uniforms with their name badges before the beginning of their shift. (black shoes, black socks and white vet only)
• Scan all persons entering the premises including team members.
• Be observant of guest leaving the branch, identify if they entered the branch with something you noticed and are leaving without that object.
• No bags are allowed inside the premises.
• No Weapons/Guns are allowed into the premises (except on an official law enforcement officer).
• No person under the age of 18 is allowed into the premises.
• If you are dealing with a difficult customer contact your colleagues and press the panic button before the situation escalates out of control.
• In ranches with no liquor licence, No alcohol is allowed on the premises.
• Credit bets are not allowed to be taken by any team member.
• VIP Officer on duty are not allowed to take bets with Amadoda uniform.
• VIP Officers on duty are not allowed to utilize the Limited pay-out machine.

Code of Conduct

• While on duty you will not sit or lounge, make use of your cell phone or eat.
• No smoking on duty.
• You will not report for duty under the influence of alcohol.
• You will not abandon your post. This could lead to disciplinary action against you.
• You are not allowed to sleep on duty. This will lead to disciplinary action against you.
• You will not have casual conversations with friends/other team members while at your post.
• You will not accept tips from the guest

Values

• Actively promote the Hollywood values.
• Live the values and lead as an example to the team.

Other

• VIP Officer must report their absenteeism to the Branch Manager / Senior Team Leader 2 hours before their shift begins. Able to work in a rotating shift /work flexible hour. Ensure the ability to work independently. Ensure you physical fitness is always obtained in line with the job requirements.

What You’ll Bring to the Team:

• Strong business acumen
• Great communication skills
• Attention to detail
• Effective problem-solving abilities
• High level of accountability
• Guest orientation

go to method of application »

• We have an amazing opportunity for a Betting Clerk to be based in Parow, Western Cape. Do you think you have what it takes to be our newest Purple Star?
• The successful candidate will manage the operations of the branch in terms of taking customer bets, increasing stakes, managing cash, doing payouts, customer services, and compliance.

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring

• 1-2 years’ experience in the Gaming Industry.

What You’ll Do For The Brand:

Branch Growth

• Ensure betting boards are updated timeously.
• Update memos, card changes, results and scratchings which occur throughout the day.
• Be knowledgeable on all betting rules, odds and pay-outs.
• Team members must be knowledgeable on confirmation limits and always call the BSC and Events Office before laying a bet over the limit.
• Team members are to inform the Team Leaders/ Betting Manager when they are laying large bets that do not require confirmation.

Sales Administration

• Manage cash within the branch according to defined processes/procedures and minimize risks, Theft/fraud.
• Team members are to be alert to emerging attempts to defraud the company.

Cash Management

• Team members are to ensure they have the accurate float amounts at the beginning of their shift to ensure that balancing occurs at end of day.
• Interim checks must be done within the course of the day with the team leader on duty.
• Ensure that all cash shortages are dealt with immediately, shortages less than R250.00, must be paid back into the Hollywood taking on the same day by the team member.
• Ensure that all shortages and overs are declared to the team leader on duty and correctly recorded on the recon.

Branch Appearance

• Ensure that the branch is always neat and tidy according to Hollywood standards.
• Ensure that your work stations is well maintained and in good working condition.
• Comply with all procedures to prevent losses to the company, advising your branch /senior team leaders promptly of any problems/malfunction with the terminals /equipment/resources (e.g. TV display of results, Off-line)

Customer Service

• Ensure to provide good customer service by being friendly, helpful, polite and courteous at all times.
• Pro-actively address customer complaints and ensure that customers are given positive feedback.
• Build strong relationships with regular customers.
• Create a customer centric culture within the branch and drive the philosophy of “service with a smile” at all times.

Compliance

• Compliance and adherence to company's internal control policies.
•  Compliance to the code of ethics and escalate fraudulent activities.
• Team member to ensure they are dressed in their correct Hollywood uniform when on duty.
• Credit bets are not allowed to be taken by any team member.
• Team members on duty are not allowed to take bets wearing Hollywood uniform.
• Team members are allowed to take bets as customers when they are off duty and not in their Hollywood uniform.
• Team members are not allowed to be behind the terminal counters when off duty.
• Team members on duty are not allowed to utilize the Limited pay-out machine.

Values

• Actively promote the Hollywood values.
• Live the values and lead as an example to other team members.

What You’ll Bring To The Team:

• Demonstrate a good understanding of betting procedures and betting types.
• Demonstrate good business acumen skills.
• Demonstrate good financial management skills.
• Excellent people management skills.
• Customer service and orientation experience.
• Must be able to identify, analyze, organise, and solve problems.
• Follows through and delivers results despite obstacles.
• Good attention to detail.

go to method of application »

• We have an amazing opportunity for a Mobile Clerk (Branch) to be based in Worcester, Western Cape. Do you think you have what it takes to be our newest Purple Star?
• The successful candidate will be responsible for assisting clients with any account (mobile, website and Phone-A-Bet) and betting related queries. Provide a proactive and efficient customer services function to punters through engaging with punters and marketing our mobile platform and betting products/services. Responsible for assisting in reaching mobile sales targets and targets related to the increase in mobile customer base/new account base, providing frontline assistance to account holders.

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring:

• Customer Service Experience.

A Bonus To Have:

• Sales Experience.

What You’ll Do For The Brand:

•  Adherence to Hollywood dress code. Dressed in Hollywood attire as per prescribed rules and regulations
• Assist clients with account and betting queries
• Assist clients with opening new Hollywood accounts to enable them to bet on their cellphones/website/Phone-A-Bet call center.
• Reach mobile sales targets/targets related to the increase in mobile customer base. Drive daily opening of new accounts through the effective demonstration and/or explanation of mobile site, usage methods and services to persuade punters to bet on their mobile devices or use account services.
• Conducting user specific training to ensure punter knows how to navigate through the mobile application.
• Drive mobile marketing campaigns at the branch/across branches to increase mobile sales/stakes and new accounts.
• Promote the mobile brand. Set up and arrange displays at the branch to attract the attention of prospective and existing punters.
• Registering of new customer accounts. Ensure that new accounts opened are FICA compliant. Scan and submit.
• FICA documents to the FICA department.
• Submit FICA registration documents when opening a new account (FICA requirements: Clear ID and Proof of address not more than 3 months old)
• Ensure that FICA documents are sent daily to the FICA Department. Ensure that a picture is submitted and is clear.
• Ensure new customer uses the sign-up bonus to bet when account is opened. Show the customer how to bet on mobile application.
• Keep work areas neat and tidy to promote a positive image to customers
• Ensure that cash ups are done in accordance with cash up procedures. Responsible to ensure that there are no shortages. Report all shortages to management.
• Ensure appropriate management/safekeeping and maintenance of the mobile equipment or inventory received
• Be proactive by approaching and engaging with punters on the floor, marketing Hollywood and providing a customer services function.
• Utilize the Helpdesk terminals to attract punters
• Might be required to rove between branches or stores as per operational needs
• Any other related duties that might be required in the branch

What You’ll Bring To The Team:

• Ability to communicate efficiently.
•  Must be results driven.
• Demonstrate strong understanding of TUV.
• Ability to Understand the operating systems and software platforms.
• Demonstrates a good understanding of betting procedures.
• Understands the different betting types.

go to method of application »

• We have an amazing opportunity for a Team Leader based in Malmesbury, Western Cape. Do you think you have what it takes to be our newest Purple Star?
• The purpose of this role is to manage the Branch to achieve business objectives in accordance with the Region and Retail Operations Strategy.

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You bring: 

• 12 Months experience within the Retail, Gaming or Betting industry

A Bonus To Have:

• Valid driver's license.
• Diploma/ Degree/ NQF4 Learnership.
• 1-2 Years' leadership experience.

What You'll Do For The Brand:
Branch Growth: 

• To ensure achievement of targets within your areas in accordance with branch
• Drive business results by creating an open dialog with your guests to educate them on all your branch
• Ensure betting boards are updated3
• Updating of memos, card changes, results and scratchings which occur throughout the
• Be knowledgeable on all game rules, odd and pay-
• Team member must be knowledgeable of confirmation limits and to ensure to call the BSC department before laying a bet over the limit
• Taking customer bets where (A requirement in express Branches).

Cash Administration:

• Cash management within the branch according to defined processes/procedures and minimize risks, theft/ fraud.
• Educate team members on all FICA
• Ensure daily banking schedules are submitted to the Branch Manager/ Senior Team
• Ensure adherence to credit card administration &EFT policies where
• Ensure team member are issued with correct floats at the end of their
• Interim checks must be done within the course of the day with team leader on
• Ensure to reconcile by end of shift to the balance which is reflected on the LPM/ Admin /HIS
• Recovery process must be managed in line with processes/procedures
• The correct process must be followed with lost ticket claims,
• Ensure the ticket number is received from the Helpline when processing the claim
• Record the guest’s details and D number to validate payment after 90 days

Branch Reporting:

• Ensure that daily newsflashes provide a high-level overview of the operations for the day
• Manage branch stock control to ensure that there is sufficient supply (although not over/under).
• Ensure that a stock taking is done weekly and account for stock
• Team Leaders must send an email notifying the Branch Manager/ Senior Team Leader and Cash Management department of the shortage

Security Management:

• Be aware of your surroundings when opening and closing the
• Ensure all security factors are adhered to when banking is
• Be aware where all panic buttons are placed within your
• Ensure all camera’s inside and outside the branch are all in working
• Manage all security aspects in the branch
• The cashing up process must be conducted with the branch doors closed with security monitoring the area

Branch Appearance:

• Ensure that the branch is always neat and tidy according to Hollywood
• Ensure that facilities are well maintained and in good working
• Comply with all procedures to prevent losses to the organisation, advising your branch /senior team leaders promptly of any problems/malfunction with the terminals /equipment/resources (e.g. TV display of results, off – line)

Compliance: 

• Compliance and adherence to company's internal control
• Ensure compliance with company, legislative and legal
• More specifically, ensure compliance with Gambling Board
• Compliance to the code of ethics and escalate fraudulent
• Ensure that there is a registered FICA officer on site at all times during operating hours and compliance posters are displayed.
• Ensure a manager with a license must always be on duty before a shift begins to ensure service is provided to guests
• Ensure all team members are dressed in their correct Hollywood uniform when on
• Credit bets are not allowed to be taken by any team
• Team members on duty are not allowed to take personal bets within the
• Team members are not allowed to be behind the terminal counters when off
• Team members on duty are not allowed to utilize the Limited pay-out machine

Communication:

• Ensure all operational communication within the branch is circulated to all team
• Ensure team members are aware of key business campaigns, business updates and marketing
• Ensure that the correct lines of communication are followed at all times and that timeous feedback is provided to support office when information is requested

People Management: 

• Manage team member rosters/schedules and ensure the branch is adequately staffed taking into account busy periods, events and operational requirements
• Ensure staff attendance and behaviour is manage with the guidance from Branch Manager/Senior Team Leader.
• Ensure all new take recruitment documentation is submitted timeously to the Human Resources department

Guest Service: 

• Ensure to provide good guest service by being friendly, helpful, polite and courteous at all
• Pro-actively address guest complaints and ensure guest feedback is
• Build strong relationships with regular
• Create a guest centric culture within the branch and drive the philosophy of “service with a smile” at all times

Values: 

• Actively promote the Hollywood
• Live the values and lead as an example to the
• If the branch has LPMs, responsible for management
• If the branch has F&B facilities/RD facilities/support office teams/training facilities, ensure a close working relationship with these divisions.
• Work closely with the Branch Manager /Senior Team leader and suggest areas of improvement to ensure that the branch attracts and retains guests
• Must be available 24/7 in case of emergencies

What You'll Bring To The Team: 

• Strong numerical literacy and financial
• Focused driven whilst demonstrating exceptional attention to
• Must have a strong sense of
• Demonstrate good understanding of betting procedures and understanding of different betting
• Excellent problem-solving
• Excellent presentation and reporting

go to method of application »

• We have an amazing opportunity for a Sales Agent (Field) be based in Western Cape (Cape Town). Do you think you have what it takes to be our newest Purple Star?
• The successful candidate will be responsible for reaching daily, weekly, and monthly mobile sales targets and all other targets related to increasing the mobile customer base. Understand customer needs and handle different types of personalities. Represent the brand professionally and positively.

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

A Bonus to have:

• Experience working as a promotor/similar role.
• Customer Service Skills.

What You’ll do for the Brand:

• Customer Service: Assist clients with opening accounts and all betting queries
• Drive daily sales and activations through the effective demonstration and/or explanation of mobile products, usage methods, and services to influence punters to purchase products or use our services
• Drive mobile marketing campaigns to increase sales and sign up new online accounts
• Must keep records of their sales activities and report their progress to management daily
• Promote the mobile brand.
• Set up and arrange displays at outlets, events, and promotions to attract the attention of prospective and existing punters.
• Assist customers in submitting correct FICA documents when opening a new account (FICA requirements: Clear ID)
• Ensure new customer uses the sign-up bonus to bet when an account is opened and show the customer how to bet on the mobile application.
• Keep work areas neat and tidy to promote a positive image to customers.
• Ensure appropriate management, safekeeping, and maintenance of all mobile equipment.
• Weekly completion of Moodle, bet strike and Voice Note Training, and Trainers on Wheels
• Might be required to roam between branches and stores as per operational needs
• Any other related duties that might be required within the business

What You’ll Bring to the Team:

• Sales knowledge and experience.
• Exceptional communication skills
• Product knowledge
• Upsell and negotiating abilities
• Active listening.
• Target focused and results driven.

go to method of application »

• We have an amazing opportunity for a Sales Agent (Outlet) to be based in Kathu – Northern Cape. Do you think you have what it takes to be our newest Purple Star?
• The successful candidate will be responsible for reaching daily, weekly, and monthly mobile sales targets and all other targets related to increasing the mobile customer base. Understand customer needs and handle different types of personalities. Represent the brand professionally and positively.

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

A Bonus to Have:

• Previous work experience as a promoter or a similar related role
• Excellent customer service skills

What You’ll Do For The Brand:

• Customer Service: Assist clients with opening accounts and all betting queries
• Drive daily sales and activations through the effective demonstration and/or explanation of mobile products, usage methods, and services to influence punters to purchase products or use our services
• Drive mobile marketing campaigns to increase sales and sign up new online accounts
• Must keep records of their sales activities and report their progress to management daily
• Promote the mobile brand
• Set up and arrange displays at outlets, events, and promotions to attract the attention of prospective and existing punters
• Assist customers in submitting correct FICA documents when opening a new account (FICA requirements: Clear ID)
• Ensure new customer uses the sign-up bonus to bet when an account is opened and show the customer how to bet on the mobile application
• Keep work areas neat and tidy to promote a positive image to customers
• Ensure appropriate management, safekeeping, and maintenance of all mobile equipment
• Weekly completion of Moodle, bet strike and Voice Note Training, and Trainers on Wheels
• Might be required to roam between branches and stores as per operational needs
• Any other related duties that might be required within the business

What You’ll Bring To The Team:

• Excellent communication and interpersonal skills
• Must be results driven
• Good understanding of Mobile and Internet betting, Betting procedures and types and TUV (top up voucher) distribution
• Excellent presentation and reporting skills
• Strong systems and sales knowledge