Fresh Jobs at Meltwater

What We’re Looking For: 

• Ready to explore the opportunity of Client Support Specialist in Meltwater? We’re searching for individuals like yourself to join our dynamic team and enhance our customer experience in the Premiums Support portfolio. As a Client Success Specialist, you will closely collaborate with the Program Manager and Sales to ensure customer requirements are fulfilled. You will advocate for innovation and best practice adoption, and leverage technology to address challenges. 
• Joining Meltwater means entering a space where you'll grow both personally and professionally. Our environment is all about helping you develop your talents, offering mentorship, and embracing inclusive leadership principles. You'll work alongside experienced colleagues and supportive leaders who are committed to guiding you.
• Be part of our lively community, where we celebrate your unique contributions and encourage you to reach your full potential. Let's team up and dive into the world of client support, making a real difference together.

What You’ll Do:

• Manage a portfolio of Enterprise Premium Support clients
• Handle day-to-day reactive requests by delegating tasks to Managed Services, Product Support, or addressing them directly as needed
• Responsible for overseeing the completion of the customer's scope of work
• Create "blueprints" for Searches and Dashboards, leveraging resources to address complex and specific client requirements effectively
• Monitors Enterprise support consumption within their portfolio and provides insights on key themes and challenges to the account Customer Success Manager (CSM) and/or Program Manager as needed
• Work closely with the Program Manager to continually enhance our enterprise support offerings through collaborative efforts
• Support Program Manager in completing operational tasks necessary for software and/or service deliveries
• Identify workflow inefficiencies or out-of-scope requests, and support the Program Manager in alignment among all stakeholders regarding the scope of Enterprise support 

What You’ll Bring:

• Bachelor’s degree or higher in any field, accompanied by 1+ years' experience in B2B client support, preferably within the SaaS industry
• Proficiency in at least one major business domain area (e.g., Retail, Consumer Goods, Government, Communications, Media, Tech Health, Life Sciences, Financial, Agency)
• Strong analytical skills enabling effective problem-solving in business contexts
• Demonstrated capability to communicate, present, and influence convincingly across all organizational levels, both internally and externally
• Cross-functional collaboration skills, adept at leveraging resources to prioritize customer satisfaction with a client-centric mindset
• Experience with large-scale enterprise implementations, understanding associated challenges and requirements
• Proficient in Boolean logic and data structuring methodologies
• Excellent written and verbal communication skills in English and German
• Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 days a week.
• The ability to legally work in the country of hire is required for this position.

What We Offer:

• Enjoy flexible paid time off options for enhanced work-life balance
• Meltwater demonstrates a commitment to your well-being by contributing towards Discovery Health, ensuring robust healthcare coverage
• Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
• Energetic work environment with a hybrid work style, providing the balance you need
• Benefit from our family leave program, which grows with your tenure at Meltwater.
• Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.

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• Talent Acquisition at Meltwater operates across 25+ countries and multiple time zones. Behind every successful hire is a network of processes, systems, and administration that must be accurate, efficient, and compliant. As our TA Operations Analyst, you'll play a key role in making that happen.
• Working as part of our global Talent Acquisition team, you'll play a key role in supporting the operational processes that keep our hiring function running smoothly. From pre-boarding and hiring administration to recruitment systems and compliance, you'll help create an efficient, scalable, and seamless experience for candidates, recruiters, and hiring managers.
• Reporting to the Director of Talent Acquisition EMEA, you'll work closely with Talent Acquisition, People Operations, HR, and hiring managers across EMEA, APAC, and the Americas. This role is ideal for someone who enjoys creating structure, has exceptional attention to detail, and takes pride in delivering a high-quality experience for candidates and internal stakeholders. You'll also have the opportunity to contribute to continuous improvements in our processes, systems, and ways of working as our global Talent Acquisition function continues to grow.

What you’ll do;

• Ensure every new hire has a seamless start by coordinating pre-boarding communications and delivering timely first-day information across our global offices.
• Review job descriptions and requisitions for quality, consistency, and compliance, ensuring postings meet internal standards and regional legal requirements before going live.
• Support TA system administration activities, including user access, permissions, workflow configuration, and regular data audits, to ensure our recruiting technology operates effectively.
• Maintain the accuracy and integrity of our Applicant Tracking System, ensuring candidate, requisition, and hiring data is complete, compliant, and audit-ready.
• Support background screening activities globally, proactively partnering with candidates, recruiters, hiring managers, and People Operations to keep hiring on track.
• Process administrative hiring requests that do not require full-cycle recruitment, including global mobility moves, contractor-to-permanent conversions, and other internal staffing activities.
• Coordinate the onboarding administration for new contractors globally, managing documentation, approvals, compliance checks, and reporting before each engagement begins.
• Partner closely with Talent Acquisition, People Operations, HR, and hiring managers to provide operational support and help deliver a best-in-class hiring experience.
• Help continuously improve our recruitment operations by identifying process enhancements, documenting best practices, and contributing to global TA initiatives and projects.

Who this is for:

• Someone who finds genuine satisfaction in well-run processes and clean data. You’ve owned something administrative or operational end-to-end: in HR, recruiting, or a similar environment. You don’t need to be chased. If you own something, it gets done.
• You’re systems-comfortable. You pick up new tools quickly, and you use AI tools as a normal part of how you work. You can describe specifically how you’ve used them to make repetitive tasks faster or more reliable.

Essential

• 1-2 years in an administrative, operations, or coordination role (HR or similar)
• Bachelor's degree or Equivalent 
• Exceptional attention to detail: you notice when something is wrong, and you fix it
• Strong written English, to a professional standard
• Self-directed working style: you manage competing priorities without things falling through the cracks

Desirable

• ATS experience (Jobvite, Greenhouse, Lever, Workday Recruiting, or similar)
• Familiarity with HireRight or equivalent background check platforms
• Experience with Deel or other contractor/EOR tools
• Exposure to a global or multi-market environment

What We Offer:

• Enjoy flexible paid time off options for enhanced work-life balance
• Meltwater demonstrates a commitment to your well-being by contributing towards Discovery Health, ensuring robust healthcare coverage
• Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
• Energetic work environment with a hybrid work style, providing the balance you need
• Benefit from our family leave program, which grows with your tenure at Meltwater.
• Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.