The Mr Price Group (MRPG) is a fashion value retailer, selling predominantly for cash. The Group retails Apparel, Homeware and Sportsware and is one of the fastest growing retailers in South Africa. Our History: 1885 - The first John Orrs store opens 1934 - The first Hub store opens 1952 - John Orrs is listed on the JSE 1967 - Acquisition of two Miladys s...
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Job Description
- This role focuses on coaching, performance management, reporting, and driving operational excellence within the collections team.
Responsibilities
- Lead and Motivate: Manage and inspire a team of call centre agents to consistently achieve departmental targets.
- Customer Experience: Ensure exceptional customer interactions by leveraging training, performance management, succession planning, and quality assurance monitoring. Report on key metrics to drive continuous improvement.
- Team Support: Foster a positive team culture by resolving associate queries, handling disciplinary matters, and implementing culture-building initiatives.
- Escalation Management: Efficiently resolve escalated queries from customers and stores to ensure prompt and effective solutions.
- Operational Excellence: Drive collections effectiveness through strategic execution, agent coaching, ongoing training, and performance monitoring.
- Compliance: Ensure strict adherence to debt collection regulations and internal policies.
- Reporting: Deliver accurate and timely reports on team performance and collections metrics.
Qualifications
- Matric (Grade 12)
- 3–4 years in a debt collections experience within a call centre environment
- 1 – 2 years leadership experience within a call centre environment
- Knowledge of relevant debt collection legislation (CPA, ICASA, NCA, POPIA)
- Proficiency with call centre software and collections systems
- Understanding of Financial Services, Credit Risk, and Collections Operations & Strategy
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Job Description
- An Assistant Manager is accountable for relieving the Store Manager in their absence and assists in maintaining company standards of housekeeping, merchandising, shrinkage control, discipline, and security.
Responsibilities
- Banking of money
- Relieve store manager
- Maintain company standards of housekeeping, merchandising, shrinkage control, discipline, and security
- Ensure compliance of all company procedures
- Assist store manager in management of staff
- Ensure front end controls are in place
- Oversee the cash office
- Minimize stock loss Customer Service
- Introduce sales initiatives to reach store targets
Qualifications
- Matric / Grade 12 (Mathematics an advantage) or NQF Level 4
- Previous experience managing people
- Previous experience managing a department
- Previous clothing retail experience would be highly advantageous
- Strong communication skills
- Strong admin skills
- Decision maker
- Organizational skills
- Planning
- Maintain productivity
- Leadership
- Enthusiastic
- Ethical and great integrity
- Honesty
- Proactive
- Self-motivated
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Job Description
- The purpose of this role is to own the enterprise talent acquisition strategy, governance and operating standards. Leads the Talent Acquisition Team to design and orchestrate pipelines, market intelligence, succession insights, ways of working and technology enablement, ensuring divisional TA squads deliver high-quality hiring outcomes.
Responsibilities
Champion Talent Acquisition Excellence
- Define enterprise TA strategy, operating model and standards. Translate business strategy expectations into divisional talent roadmaps.
- Define the enterprise TA strategy and operating model; set annual priorities per division
- Prioritisation and SLAs.
- Standardise assessment frameworks, ways of working and technology usage (ATS/CRM).
- Publish playbooks and audit standards; ensure adoption and continuous improvement.
- Lead and embed agile ways of working across the TA operating model to drive speed and continuous improvement.
- Lead and drive enterprise TA projects, ensuring delivery against priorities and governance standards.
Analyse and Leverage Onboarding and Exit Interview Data
- Integrate onboarding and exit insights to improve role fit and reduce early attrition. Feed intelligence into hiring profiles and EVP messaging.
- Integrate onboarding and exit themes into hiring profiles and assessment design.
- Identify early attrition drivers and mitigate via selection criteria and manager enablement.
- Feed insights into EVP messaging and candidate experience standards.
- Track impact of interventions on retention and role fit.
Support Succession Planning
- Partner with HRBP and OE to map critical roles, succession risk, and readiness.
- Align external pipelines to succession gaps and mobility pathways.
- Interlock with workforce planning for build vs buy decisions.
- Apply deep understanding of the Talent Management cycle to align external pipelines with succession, mobility, readiness, and workforce planning needs.
Drive Employee Engagement and Retention
- Connect hiring quality to engagement metrics and growth pathways.
- Co-design hiring profiles that reinforce culture and performance expectations.
- Connect hiring profiles to engagement and performance expectations.
- Align talent decisions to growth pathways, manager capability and culture standards.
- Monitor quality-of-hire during 6/12-month reviews and remediate risks.
Foster a Positive and Inclusive Workplace Culture
- Set inclusive hiring standards and diverse slate expectations. Ensure unbiased selection practices and accessibility.
- Set inclusive hiring standards and diverse slate expectations per division.
- Implement bias safeguards across assessment, shortlisting and offers.
- Ensure accessibility and reasonable accommodation in hiring processes.
- Publish and track fairness metrics across the funnel.
Communicate Talent Policies and Initiatives
- Own and communicate TA policy framework, SLAs and risk standards.
- Align divisional squads to compliance and risk standards.
- Run divisional briefings on new tools, process changes and governance updates.
- Maintain a TA policy library and change log; measure awareness/adoption.
- Align stakeholders on escalation paths and decision rights.
Develop and Nurture Future Leaders
- Sponsor early careers and leadership pipelines; set readiness targets.
- Ensure robust talent pools for future capability areas (e.g., data, digital, supply chain).
- Track conversion and readiness outcomes by cohort.
Lead Effective People Management Practices
- Coach and develop direct reports. Set outcomes and enable cross-functional collaboration with divisional Senior TAS leads.
- Coach, develop and performance manage the Talent Intelligence Advisor and Pipeline & Succession Specialist.
- Set clear outcomes, priorities and cadence; remove blockers. - Enable cross-functional collaboration with divisional Senior TAS
Qualifications
- Bachelor or Honours in in HRM or related.
- Relevant Post Graduate qualification.
- 10 plus years in talent acquisition or strategic HR with multi-division experience.
- Proven leadership of centres of excellence and divisional partnering.
- Strong workforce planning, pipeline design and DEI fluency.
- Data literate with insight storytelling and decision influence.
- Excellent stakeholder management, communication and change leadership.
- Experience with ATS, CRM and sourcing technology optimisation.
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Job Description
- Lead and manage the daily operations of your store to ensure that the overall objectives which include store targets, innovation initiatives, and customer service standards are met and exceeded.
Responsibilities
Stock Management:
- Ensure that stock is accurately received & unpacked to merchandise and replenish the sales floor.
- Monitor and manage stock levels through defined processes to mitigate risks (stock loss) and ensure adequate stock on hand.
- Oversee the overall maintenance of the stockroom to meet housekeeping standards.
- Authorize write offs, breakages, recalls and returns.
Sales Growth & Profitability:
- Analyse sales & profitability reports in store to collaborate with management on required operational action plans, increase sales performance and monitor store expenditure.
- Review and keep abreast of in-store product performance to provide feedback to support centre and enhance sales.
- Identify and propose new opportunities to increase sales and brand awareness.
Risk Management:
- Conduct compliance checks through defined processes to ensure and enforce overall compliance to policies and procedures.
Customer Experience Management:
- Ensure and maintain the implementation of customer experience processes (through the execution of business instruction letters, markdowns, repricing, promotions, customer experience plans, visual standards, customer feedback, general housekeeping etc.) to meet customer service standards.
Leadership & Development:
- Lead and drive the team within a store to achieve store KPIs and operational strategy in line with company values.
- Identify & drive training, coaching and development needs with a focus on talent management and succession planning.
- Recruit, administer & manage performance in accordance with company policies and procedures.
Innovation:
- Implement Innovation initiatives from Head Office to delight our customers and improve in-store processes.
Qualifications
- Grade 12.
- 3 to 5 years' experience in a retail store management capacity.
- Knowledge on sales & service management.
- Budgeting knowledge.
- Proficiency in MS Office.
- Effective Communication skills.
- Business understanding of retail trade, brand, customer & product.
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Job Description
- We are seeking a principled and analytically driven Ethics Officer to support the Group Compliance & Ethics Officer in fostering and embedding a strong culture of ethics and integrity within the Mr Price Group. This role is central to driving ethical practices and ensuring adherence to the Code of Conduct across the organisation, while engaging with internal and external stakeholders on ethics matters.
Responsibilities
Ethics Management
- Drive adherence to the Code of Conduct and all applicable supplementary policies within the group.
- Liaise with and have oversight of the conflicts of interest system with external provider and provide accurate and timely reports as required.
- Address non-compliance with the Code of Conduct, including supporting minor forensic investigations to resolve issues effectively.
- Manage declarations of interests, conflicts of interest, and gift disclosures, including maintaining accurate registers with HR.
Training & Development
- Prepare and deliver ethics training, including the development of relevant training materials.
Policy Management
- Drive the development, implementation, and review of ethics policies and procedures to ensure alignment with Group values, regulatory requirements, and industry best practices.
Reporting & Governance
- Contribute to compiling ethics reports for divisional and main board meetings as required.
- Execute administrative duties related to ethics management and support ad hoc projects as assigned.
- Ensure all queries are handled and resolved efficiently, with agreed turnaround times met and a high standard of accuracy.
- Liaise with and submit reports to regulatory bodies.
Stakeholder Engagement
- Liaise and collaborate with other Divisions (Finance, Risk) on ethics matters where required.
- Convey information to internal and external stakeholders, influencing adherence to governance and regulatory standards.
Qualifications
- Bachelor's degree in Business, Law, or a related field
- Certified Ethics Officer from The Ethics Institute of SA (EOCP)
- Minimum of 3 years' experience in an ethics role, or related field such as forensic investigations
- Experience within the retail and/or financial services sectors will be advantageous
- Specialist knowledge and analytical skills regarding business ethics, ethics principles and processes
- Ability to effectively communicate complex or sensitive information and influence stakeholders both within and outside the organisation
- High level of diplomacy, discretion, and sensitivity in communication
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Job Description
- Support the store manager in managing the daily operations of a store to ensure that the overall objectives, store targets and customer service standards are met and exceeded.
Responsibilities
Stock Management:
- Ensure that stock is accurately received & unpacked to merchandise and replenish the sales floor.
- Monitor and manage stock levels through defined processes to mitigate risks (stock loss) and ensure adequate stock on hand.
- Oversee the overall maintenance of the stockroom to meet housekeeping standards.
- Authorise write offs, breakages, recalls and returns.
Sales Growth & Profitability:
- Analyse sales & profitability reports in store to collaborate with management on required operational action plans, increase sales performance and monitor store expenditure.
- Review and keep abreast of in-store product performance to provide feedback to support centre and enhance sales.
- Identify and propose new opportunities to increase sales and brand awareness.
Risk Management:
- Conduct compliance checks through defined processes to ensure and enforce overall compliance to policies and procedures.
Customer Experience Management:
- Ensure and maintain the implementation of customer experience processes to meet customer service standards.
Leadership & Development:
- Lead and drive the team within a store to achieve store KPIs and operational strategy in line with company values.
- Identify & drive training, coaching and development needs with a focus on talent management and succession planning.
- Recruit, administer & manage performance in accordance with company policies and procedures.
Qualifications
- Grade: 12.
- 2 to 3 Years' Experience in a Supervisory/Assistant Store Management capacity.
- Understanding of Sales & Service Management.
- Budgeting Skills.
- Proficiency in MS Office.
- Effective Communication Skills
- Understanding of Retail Trade.
- Understanding of Brand, Customer & Product.
go to method of application »
Job Description
- Lead and manage the daily operations of your store to ensure that the overall objectives which include store targets, innovation initiatives, and customer service standards are met and exceeded.
Responsibilities
Stock Management:
- Ensure that stock is accurately received & unpacked to merchandise and replenish the sales floor.
- Monitor and manage stock levels through defined processes to mitigate risks (stock loss) and ensure adequate stock on hand.
- Oversee the overall maintenance of the stockroom to meet housekeeping standards.
- Authorize write offs, breakages, recalls and returns.
Sales Growth & Profitability:
- Analyse sales & profitability reports in store to collaborate with management on required operational action plans, increase sales performance and monitor store expenditure.
- Review and keep abreast of in-store product performance to provide feedback to support centre and enhance sales.
- Identify and propose new opportunities to increase sales and brand awareness.
Risk Management:
- Conduct compliance checks through defined processes to ensure and enforce overall compliance to policies and procedures.
Customer Experience Management:
- Ensure and maintain the implementation of customer experience processes (through the execution of business instruction letters, markdowns, repricing, promotions, customer experience plans, visual standards, customer feedback, general housekeeping etc.) to meet customer service standards.
Leadership & Development:
- Lead and drive the team within a store to achieve store KPIs and operational strategy in line with company values.
- Identify & drive training, coaching and development needs with a focus on talent management and succession planning.
- Recruit, administer & manage performance in accordance with company policies and procedures.
Innovation:
- Implement Innovation initiatives from Head Office to delight our customers and improve in-store processes.
Qualifications
- Grade 12.
- 3 to 5 years' experience in a retail store management capacity.
- Knowledge on sales & service management.
- Budgeting knowledge.
- Proficiency in MS Office.
- Effective Communication skills.
- Business understanding of retail trade, brand, customer & product.
go to method of application »
Job Description
- Support the store manager in managing the daily operations of a store to ensure that the overall objectives, store targets and customer service standards are met and exceeded.
Responsibilities
Stock Management:
- Ensure that stock is accurately received & unpacked to merchandise and replenish the sales floor.
- Monitor and manage stock levels through defined processes to mitigate risks (stock loss) and ensure adequate stock on hand.
- Oversee the overall maintenance of the stockroom to meet housekeeping standards.
- Authorise write offs, breakages, recalls and returns.
Sales Growth & Profitability:
- Analyse sales & profitability reports in store to collaborate with management on required operational action plans, increase sales performance and monitor store expenditure.
- Review and keep abreast of in-store product performance to provide feedback to support centre and enhance sales.
- Identify and propose new opportunities to increase sales and brand awareness.
Risk Management:
- Conduct compliance checks through defined processes to ensure and enforce overall compliance to policies and procedures.
Customer Experience Management:
- Ensure and maintain the implementation of customer experience processes to meet customer service standards.
Leadership & Development:
- Lead and drive the team within a store to achieve store KPIs and operational strategy in line with company values.
- Identify & drive training, coaching and development needs with a focus on talent management and succession planning.
- Recruit, administer & manage performance in accordance with company policies and procedures.
Qualifications
- Grade: 12.
- 2 to 3 Years' Experience in a Supervisory/Assistant Store Management capacity.
- Understanding of Sales & Service Management.
- Budgeting Skills.
- Proficiency in MS Office.
- Effective Communication Skills
- Understanding of Retail Trade.
- Understanding of Brand, Customer & Product.
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Job Description
- Are you the first person to spot the bottlenecks in a creative process? Do you love seeing a workflow streamlined? Are you someone who excels in a dynamic, fast-paced team where meticulous attention to detail is a must? Yuppiechef is seeking a talented Creative Lead to manage our Creative team.
- In this role, you’ll be responsible for managing our internal Creative team (Design, Copy & Photography), making sure they have the briefs and context they need, and the right project prioritisation, to consistently deliver impactful creative assets on time. You’ll also oversee the efficiency of our daily new product listings process – a critical part of our revenue growth, and only possible with close daily collaboration between our Buying, Planning, Photography and Copy teams.
Responsibilities
- Co-ordinate between the Marketing project managers and the Creative team to ensure they’re aligned on campaign timings, expectations and prioritisation
- Represent business strategy to the Creative team, to help the Photography, Design and Copy leads best manage deliverables within their sub-teams, in allocating the right time and skill sets to the right work
- Lead a productive and cohesive Creative team, encouraging a culture of proactive projects that improve customer journeys on our website, beyond briefed work
- Oversee the efficient daily turnaround of high-volume new product listings, by co-ordinating Creative and Buying workflows
- Identify knowledge gaps where interventions like additional training could improve product listing processes within the team and between teams
- Build confidence in using Airtable to solve process problems, making sure the platform is being best-utilised to meet the team’s needs
Qualifications
Required:
- 8+ years' relevant marketing and creative experience
- Experience working in retail (in a marketing/creative role)
- 3+ years in project management (including traffic management), in a creative agency environment
- 3+ years’ track record of positive and impactful team management
- Confidence managing workflows with software like Airtable, monday.com, Asana or Trello
Advantageous:
- Undergraduate degree in commerce/marketing/journalism/photography/design or related field
- Experience working for another e-commerce retailer in a related role
- Experience working in a role overseeing creative traffic or project management
Method of Application
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