Qualifications
Job Requirements (Education, Experience and Competencies)
Education:
- 3 year tertiary qualification (post matric)
Experience:
- At least 5 years sales experience in Telco/FMCG
- Deep understanding of the telecom ecosystem customers and competitor landscape
Competencies:
Functional Knowledge:
- Account Management
- Joint Business Planning
Skills
- Business Acumen
- Analytics and Interpretation
- Strategic Thinking
- Organizational Agility
- Digital mind-set
- Dealing with ambiguity and complexity
- Decision Making
- Conflict Management
- Negotiation
- Financial and Numerical
- Project Management
Behavioural Qualities
- Adaptable
- Complete candour
- Culturally aware
- Emotional Maturity
- Innovation
- Integrity
- Leadership
- Team Player
Authorities
- As per MTN DOA
- Collaboration (Formal and Informal Relationships)
Key internal stakeholders:
- Regional Teams
- Matrix reports: none
- Line Manager: SM Channel Management
Key external stakeholders:
- 3rd Party/Managed Partners
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Job Description
- To lead and manage the end-to-end delivery of complex technical and Agile-enabled projects, ensuring alignment to business objectives, effective stakeholder engagement, strong governance, and measurable value realisation across hybrid delivery environments.
- Bonus consideration will be given to candidates with experience in Agile coaching and/or leading Agile transformation rollouts at team or enterprise level.
Responsibilities
Task Complexity:
- Manage the full project lifecycle for complex initiatives involving multiple stakeholders, systems, and delivery models (Agile, hybrid, or traditional). Projects may include offshore teams, cross-functional dependencies, and high delivery risk.
- Plan and deliver complex, cross-functional projects involving system integration, Agile delivery structures, multiple business units, and high-impact change.
- Navigate dependencies, vendor engagements, offshore coordination, and simultaneous timelines, often with non-negotiable deadlines and changing priorities.
- Ensure structured backlog management and release planning in Agile contexts.
- Project Delivery-Lead complex projects through all phases (initiation to closure) ensuring delivery on time, scope, and budget.
- Governance & Risk Management-Apply structured governance, track project changes, risks and compliance across hybrid models.
- Stakeholder Engagement-Build trust, communicate proactively, and influence a broad range of stakeholders.
- Agile Execution-Apply Agile frameworks effectively (e.g., Scrum, SAFe), manage evolving requirements, align delivery cadence.
- Team Leadership-Foster motivation, resolve conflict, and sustain high performance in diverse and hybrid teams.
- Value Realisation-Define, track and report benefits to ensure tangible outcomes linked to strategic goals.
- Transformation Support(Optional Bonus)-Support or lead Agile rollouts, coach teams and stakeholders, and influence organisational mindset shifts.
Problem Solving / Solution Design
- Identify project delivery bottlenecks and design practical solutions balancing time, cost, and scope.
- Respond to emerging risks, shifting stakeholder expectations, or scope creep with structured corrective action.
- Integrate Agile principles to increase delivery velocity while aligning with regulatory, business, or PMO standards.
- Encourage team problem-solving through retrospectives, planning sessions, and collaborative design thinking where appropriate.
Research
- Evaluate delivery frameworks, tools, and practices suited to project needs. Continuously explore and apply best-fit delivery frameworks (Scrum, SAFe, hybrid), tools (e.g., Jira, Azure DevOps), and practices based on organisational maturity and business context.
- Stay current on Agile delivery innovations, digital transformation trends, and EPMO evolution to enhance ways of working.
- Apply lessons from past project data to improve estimation, velocity tracking, and benefits forecasting.
- Conduct research relating to MTN SA business and systems, for relevant business unit
- Stay abreast of current trends and best practices in organisational development, functional operations, and technology areas associated with Relevant business unit.
- Sort, accumulate and analyse information from external sources to assist with problem solving
- Assist in identifying and assessing market trends, taking local conditions into consideration
- Proficient in AI tools such as Co-Pilot, ability to plan and organize using AI tools.
Reporting and feedback
- Provide structured, transparent updates to stakeholders, steering committees, and EPMO using dashboards and Agile reporting tools.
- Track scope changes, risks, and benefits. Tailor communication for different audiences (execs, teams, EPMO).
- Deliver timely, audience-specific reporting: visual dashboards, executive packs, sprint reviews, retrospectives, and financial tracking.
- Translate complex delivery metrics into actionable insights for business and technical stakeholders.
- Provide constructive feedback to teams and influence up through regular engagement with Product Owners, EPMO, and leadership teams.
Quality Management
- Apply structured governance aligned with EPMO and Agile ceremonies to maintain delivery standards.
- Track scope, budget, and quality using iterative checkpoints. Implement risk mitigation strategies early.
- Promote a culture of accountability, continuous improvement, and Agile quality practices (e.g., definition of done, sprint reviews, test integration).
Customer Satisfaction
Internal
- Build stakeholder confidence by delivering business-relevant outcomes, not just outputs.
- Maintain active engagement across project phases through demos, feedback loops, and transparent communication.
- Tailor engagement style for different stakeholder personas (executive, operational, technical).
- Manage resistance and foster adoption by understanding organisational change impact. Consistently uphold delivery commitments to enhance internal client trust.
External
- Build and maintain solid relationships with all MTN SA stakeholders
- Align service delivery to changing market segments
- Understand customer needs and develop and fine-tune systems accordingly
- Ensure customer needs and requirements are satisfied through appropriate systems / processes / procedures
- Put contingency plans in place to prevent delays and enhance the customer experience
- Adopt a proactive approach to prevent problems from arising in the future
- Initiate change to continually improve all aspects of service delivery
- Identify trends / patterns pertaining to customer requests and needs and filter this information through to business units to continually improve all aspects of service delivery
Qualifications
Minimum Requirements
Experience:
- 5–8 years in project management, ideally in telecoms or large enterprise environments.
- 3-5 years’ experience in Agile
- Experience with Agile delivery in hybrid settings.
- Exposure to stakeholder and executive communication.
- Demonstrated results in benefits realisation and governance.
Education
- Bachelor’s degree in business, IT, Engineering or related field.
- Agile certifications preferred (e.g. SAFe Agilist, Scrum Master).
- PMP or PRINCE2 advantageous.
Technical Skills & Knowledge:
- Proficiency in project management tools (e.g. PPM, Jira, MS DevOps, Confluence, MS Project, Excel)
- Strong knowledge of Agile delivery frameworks (Scrum, SAFe, hybrid models)
- Familiarity with governance frameworks (EPMO alignment, financial controls, reporting)
- Understanding of digital transformation environments, system integration, and remote delivery practices
- Proficient in AI tools such as Co-Pilot
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Responsibilities
Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
- The role is focused on evaluating MTN’s strategic investment opportunities to support long-term growth and success.
- It involves managing the financial aspects of strategic projects—such as cost, revenue, and profitability—while shaping MTN’s strategy through financial analysis and business benefit assessments.
Key responsibilities include:
- Ensuring the accuracy and completeness of business cases in the project pipeline.
- Developing financial models, forecasts, budgets, and business plans.
- Managing financial risks and reporting.
- Supporting cross-functional processes to drive revenue growth and cost efficiency.
- Identifying opportunities to reduce costs or increase revenue.
Key Responsibility Areas & Activities
Strategic Project Financial roadmaps
- Translate strategic objectives into actionable financial roadmaps and business cases.
- Support the Strategy and Transformation team with complex financial modeling and analytics.
- Consolidate forecasts and statistics to inform long-term planning.
- Collaborate with cross-functional teams, including Portfolio HOD, Business General managers and Senior managers, procurement, and accounting teams, to ensure accurate and timely financial information.
Financial Modeling & Business Case Development
- Develop, maintain, and validate financial models for strategic projects.
- Collaborate with business units to assess investment viability and recommend go/no-go decisions.
- Provide expert input into business model development and scenario analysis.
Data Analytics & Insights
- Build and maintain dashboards, reporting systems, and performance metrics.
- Lead the design and delivery of analytical reports that support key business decisions.
- Manage data requests and ensure quality control of insights and outputs.
Financial Reporting & Forecasting
- Prepare and deliver periodic and ad hoc financial reports, including variance analysis, accruals, and forecasts.
- Ensure accuracy and timeliness of financial data and reporting deliverables.
- Support commercial teams with financial insights and analytics.
Cross-functional Collaboration & Advisory
- Provide financial advice to project managers and senior leadership.
- Facilitate cross-functional discussions to support strategic decision-making.
- Collaborate with procurement, accounting, and business teams to ensure alignment and accuracy.
Governance, Compliance & Risk Management
- Enforce financial governance standards and ensure compliance with policies and regulations.
- Support internal and external audits related to project finances.
- Participate in risk management activities and monitor financial controls.
Business Analysis & Process Optimization
- Conduct business analysis to identify improvement opportunities.
- Benchmark processes against industry standards and recommend enhancements.
- Design and document workflows to improve operational efficiency.
Customer & Stakeholder Management
- Ensure financial services meet the evolving needs of internal stakeholders.
- Identify trends in stakeholder requests and drive continuous improvement.
- Develop contingency plans to mitigate delays and enhance service delivery.
Leadership & Team Collaboration
- Promote a customer-centric and collaborative team culture.
- Support and guide analysts and data team members.
- Foster professionalism, adaptability, and alignment with the company’s values.
Job Requirements (Education, Experience and Competencies)
Education and Experience
- Bachelor’s degree in Finance, Accounting, Economics, or related field (Master’s or MBA preferred).
- 5+ years of experience in financial analysis, preferably in the telecommunications or technology sector.
- Strong experience in financial modeling, forecasting, and business case development.
- Proficiency in data visualization tools (e.g., Power BI, Tableau) and Excel.
- Familiarity with ERP systems and financial reporting tools.
Certification in -
- SAFe certification is advantageous
Behaviours, Skills and competencies
Behaviours and competencies required to be successful in the role (Qualified candidates for this important position will therefore need to demonstrate the following):
Behaviours:
- A Value Management Office (VMO) fosters specific behaviors to ensure the effective delivery of value within an organization.
- These behaviors help create a culture that supports the efficient and effective delivery of value across the organization.
- Customer-Centric Focus: Prioritizing customer needs and ensuring that all activities align with delivering value to them
- Collaboration and Teamwork: Encouraging cross-functional collaboration to break down silos and enhance communication
- Continuous Improvement: Embracing a mindset of ongoing learning and improvement to optimize processes and outcomes
- Transparency: Maintaining open and honest communication about progress, challenges, and decisions
- Accountability: Taking responsibility for outcomes and ensuring that commitments are met
- Agility: Being adaptable and responsive to change, allowing for quick adjustments to strategies and plans
Key Competencies:
- Strategic thinking and analytical problem-solving.
- Strong communication and stakeholder engagement skills.
- High attention to detail and data accuracy.
- Ability to manage multiple priorities in a fast-paced environment.
- Knowledge of financial governance, compliance, and risk management.
Collaboration (Formal and Informal Relationships)
- Key customers: Business Units as main internal customers
Finance
- Commercial teams across Commercial Operations, Consumer, Enterprise, Financial Services, Digital, Wholesale
- MTN SA, MTN Manco Functions –Strategy and Transformation and Group Finance
Quality Standards
Key outcomes
- Financial Roadmaps & Approved business cases for the projects Pipieline
- Project financial Planning and benefits delivery: Implement strategic, financial and other information necessary for the effective planning and control of different portfolios of business activities.
- Financial Control and Reporting: Analyse regular financial reports, monthly variance analysis report, state of accruals and forecast. Maintain appropriate recording of all project budget, with timely and accurate such monthly reports.
- Conducting post-implementation reviews of Strategic portfolio of projects to ensure they were financially successful.
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