Fresh Jobs at Novus Holdings Ltd

Job Description    

• On the Dot a division of Novus Holdings is looking to appoint a dynamic and energetic individual to assume responsibility as Service Centre Agent. The position will be based in their offices in Ormonde.

Key Duties and Responsibilities    

• Inbound and outbound calls
• Handling publisher complaints and queries
• Handling Customer queries and complaints
• Data importing, compiling print orders and communicate to all relevant people.
• Data Cleaning
• Analysing various types of data
• Problem solving
• Contribute to a positive customer experience by providing quick and accurate responses
• Should be able to work together in a team or with different teams.
• Handle customer engagement

Educational Requirements    

• Grade 12 and or equivelent
• Proficient in relevant software packages and applications
• Strong data analytical skills
• Proficient in MS Excel

Experience Requirements    

• At least 4 years’ experience in a Customer Service role or in a call centre operations environment
• Must be experienced in general administration
• Customer handling experience especially with difficult customers
• Experience in relevant software packages and applications
• Experience in advanced excel
• Must have experience using strong data evaluation and data imports 

Skills and Competencies    

• Strong analytical thinking
• Proficient in MS Excel advanced
• Good telephone etiquette
• Good interpersonal and communication skills
• Good verbal and written communication skills in English and Afrikaans
• Good listening skills
• Customer focused
• High attention to detail
• Ability to work under pressure
• Drive and tenacity
• Empathetic
• Professional
• Must be Multiskilled
• Team player

Deadline:8th August,2025

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Job Description    

• On the Dot a division of Novus Holdings is looking for a Product Manager within the commercial department. The position will be based in their offices in Ormonde.
• The Product Manager is responsible for generating detailed sales forecasts and analyzing market trends. This position will focus exclusively on forecasting and data analysis, providing critical insights to the Commercial Manager.

Key Duties and Responsibilities    

• Develop accurate sales forecasts based on historical data, market trends, and other relevant factors.
• Collaborate with the Commercial Manager to align forecasts with supply chain strategies.
• Analyze data to identify potential risks and opportunities for product distribution.
• Provide comprehensive reports on forecast accuracy and variances.
• Utilize forecasting tools and software to refine prediction models.
• Support new product launches by providing demand insights.
• Monitor key performance indicators (KPIs) related to forecasting accuracy.
• Present data-driven insights and recommendations to the Commercial Manager.

Educational Requirements    

• Relevant tertiary education in sales, marketing and/or logistics

Experience Requirements    

• 3-5 years’ experience within a sales / target driven environment including experience managing accounts
• Proficiency in relevant software packages and applications
• Knowledge of sales strategies and concepts
• Good understanding of developing sales reports
• Experience in Media Industry

Skills and Competencies    

• Strong forecasting techniques.
• Strong ability to analyse data and present clear strategies
• Strong communication and presentation skills.
• Critical thinking and logical problem-solving.
• Strong organizational and time-management skills.
• Able to work in structured fashion in an ever-changing environment
• Attention to detail

Deadline:11th August,2025