Fresh Jobs at Public Protector South Africa

Reference: PPSA 07/01/2024, Location: Pretoria, Head Office 

Minimum Requirements: 

• A recognized three - year Bachelor’s Degree/National Diploma in Graphic Design/Multimedia/Videography/Photography/Visual Communication 
• A minimum of 3 years relevant experience 
• Proficiency in PC software (ADOBE InDesign, Photoshop, Illustrator, CorelDraw), and PC based hardware 
• Proficiency in audio-visual and editing programmes: Adobe Premier Pro,After Effects, Pro Tools, Audacity 
• Must be computer literate 
• Full understanding of all social media platforms 
• A valid driver’s license is essential 

Competencies and skills: 

• Computer literacy
• Excellent communication skills both written and verbal 
• Analytical skills and pay attention to details 
• Creativity 
• Ability to maintain a high level of confidentiality 
• Basic knowledge of copyright restrictions 
• Demonstrating outstanding ability to correspond with colleagues, internal and external customers 
• Ability to manage many tasks at once and work against short deadlines 
• Ability to act independently and in a team
• Ability to maintain high ethical standards, showing honesty & fairness in dealing with others and is reliable 
• Ability to work under pressure and also to work outside of the normal working hours 
• Ability to do self-training in new design software 
• Knowledge of design trends 
• Flexible and adaptive 

Duties: 

• Develop professional creative concepts for PPSA publications such as the Annual Report; Annual Performance Plan; Strategic Plan; Internal Newsletter; external newsletter and educational material such as brochures; infographics; posters and booklets. Design and layout of artwork for brand touchpoints; promotional items, vehicle branding and marketing collateral complying with PPSA Corporate Identity Manual and related principles
• Liaise with printers on the production of all institutional branding and publications 
• Manage multimedia content, including photographs, videos and digital platforms 
• Develop interactive graphics for PPSA social media 
• Develop creative concepts for institutional campaigns, projects, events and exhibitions 
• Manage PPSA online and digital branding 
• Contribute to the creation of creative marketing campaigns across social media, the PPSA website, email and all other digital platforms 
• Drive PPSA brand awareness and lead generation through digital channels 
• Use digital platforms like blogs, social media, websites, email marketing and online display ads to generate leads and advertise PPSA services, information and products 
• Maintaining the PPSA brand’s online presence 

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Reference: PPSA 06/01/2024, Location: Pretoria, Head Office ]

Competencies : 

• A dynamic, driven, outcomes oriented individual with excellent communication and interpersonal skills 
• A systematic self-starter who displays excellent attention to detail, takes initiative and strives to improve own performance 
• Excellent leadership skills 
• Excellent planning and coordination skills 
• Analytical thinking and sound judgement 
• Passion for performance 
• Ability to negotiate and influence others
• Facilitation and presentation skills 
• Report-writing skills 
• Service delivery orientated 
• Ability to plan and manage budget 
• Competent in public speaking, leadership, management, problem solving, conflict and dispute resolution. 

Requirements : 

• A SAQA recognised Bachelor’s degree (NQF7) in the field of Law, Marketing, Communications, Public Administration A relevant postgraduate qualification will be an added advantage 
• Accredited training certificates in Stakeholder Management and Communication 
• 8 years’ relevant experience of which 5 years should have been at Middle Management level 
• Experience in working in a legal environment will be an added advantage 
• •Knowledge and experience in stakeholder management, International Relations and Communication.
• Understanding of legal prescripts dealing with complaints resolution processes 
• Relevant experience Customer Relations/Complaints handling, public awareness and community outreach work, marketing, events management, Call Centre management 
• Proficiency in at least 3 of the indigenous languages will be an advantage Good understanding of Cooperative Governance Frameworks 
• Knowledge of strategic planning, financial management, project management, human resources management practices, change management principles and outreach. 
• Valid driver’s license and excellent skills in computer packages 

Duties :

•  Manage the implementation of the Integrated Access and Stakeholder Management Strategy and Implementation Plan 
• Coordinate outreach and stakeholder relations management and prepare reports thereon 
• Coordinate international relations and ensuring reporting 
• Develop/review strategies, policies and programmes for implementation and management of case or complaint intake, preliminary assessment and customer service 
• Manage Intake, Assessments and Customer Service 
• Manage Reception, Registry and Call Centre 
• Ensure the development and implementation of effective Customer Service Management processes 
• Develop strategy to facilitate access to PPSA services by all communities 
• Assist in the execution of high-profile engagements 
• Manage the finalisation of emergency matters in support of the Complaints Resolution Officer 
• Develop business intelligence reports on reported complaints 
• Manage Human and Financial Resources (asset management, human and financial resources). 

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Reference: PPSA 05/01/2024, Location: Pretoria, Head Office 

Requirements : 

• A 4-year qualification in Law, Communications, Journalism, Public Relations or in any other related field 
• A minimum of 8 years relevant experience with 5 years of middle management experience of which 3 years must have been in the role of Spokesperson 
• Experience in strategic communication and stakeholder management is a requirement 
• A valid driver’s license and willingness to travel 

Competencies and skills :

• A dynamic, driven, outcomes oriented individual with excellent communication and interpersonal skills 
• Ability to identify issues relevant to the Institution and the ability to write to an excellent standard 
• Excellent organisational and analytical skills are essential, along with Computer Literacy 
• Ability to communicate in more than one language is preferred, whilst the ability to work under pressure and meet deadlines is vital 
• Be prepared to work long and irregular hours, be committed to the principles, policies and programme of action of Public Protector South Africa and have a positive, attitude 
• A systematic self-starter who displays excellent attention to detail, takes initiative and strives to improve own performance

Duties : 

• Provide support to the Public Protector and facilitate faster and improved service delivery through media engagement strategies and stakeholder liaison 
• Drive issues through communication and maintain professional relationship with the media 
• Establish and maintain a positive media profile of the Public Protector South Africa 
• Daily media monitoring and analysis in order to respond intelligently and rapidly to issues that affect the Public Protector South Africa 
• Plan and facilitate quarterly media briefings 
• Participate in collective planning around communication and give media support 
• Communicate the Public Protector’s message to all relevant media 
• Conduct research for the Public Protector on issues pertaining to the mandate of the organization 
• Build relationships with stakeholders, manage media relations, and ensure accurate response to media enquiries