Fresh Jobs at Santam Insurance

About the role:

• Santam Operations Commercial Contact Centre have career opportunities available for Insurance Sales Consultants based in Cape Town, (Bellville) or Johannesburg.
• The insurance sales consultant role is focused on providing an end- to-end service and support to brokers whilst achieving sales targets in a commercial contact centre environment.

Duties and responsibilities:

• Consistently meeting sales targets.
• Contribution to the net profit and growth targets for business.
• Delivering exceptional service that exceeds customers’ expectations through proactive, innovative, and appropriate solutions.
• Providing telephonic / email support to the intermediary on record, authorised representatives from the brokerage, and broker services.
• Analysing the request from the intermediary and providing a quotation to secure the business (conversion).
• Initiating out dials to intermediaries to discuss quotations and / or convert policies.
• New business issuance.
• Assisting to resolve all insurance queries within required timeframe and compliance requirements.
• Assisting in implementing solutions for improvement.
• Adhering to workforce management principles to ensure that we optimize productivity.
• Prioritise own workflow and ensure work in completed to the required standards of productivity, quality, and timelines.
• Managing client expectation on expected turnaround times for submitted requests;
• Adhering to underwriting criteria and regional requirements.
• Assist with profiling the client with the best suitable product and underwriting criteria;

Qualifications and Experience:

• Minimum 1-3 years’ experience within an insurance (commercial lines) sales contact centre.
• Matric
• Minimum 60 Commercial Lines Short-term Insurance credits
• Relevant insurance related qualification (NQF 5) would be beneficial
• Compliance with FAIS Fit and Proper criteria i.e. minimum experience and competency requirements
• Solid sales track record.
• Consistent target achievement
• Solid out-bound call centre sales experience and skills
• Clear record of accomplishment in terms of adherence to quality standards and compliance

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JOB DESCRIPTION

• Senior Pricing Analyst to report to the Head of Pricing.
• Applicants must be based in Cape Town, South Africa, or be prepared to relocate.
• The role also requires limited travel.
• We are seeking a seasoned Senior Pricing Analyst to join our reinsurance team.
• The ideal candidate will possess deep analytical expertise, a robust understanding of reinsurance treaty pricing, and a strong background in insurance pricing methodologies
• This dynamic role requires a passionate, energetic individual to handle reinsurance pricing activities, tools management, manage exposure, profitability and growth.

Key accountabilities and responsibilities include:

• Pricing of reinsurance treaties across multiple classes of business and in various geographies.
• Develop and refine pricing models for reinsurance products, incorporating risk variables and market conditions.
• Evaluation of historical loss data, exposure profiles, and emerging trends to set pricing guidelines.
• Collaborate with underwriting and actuarial teams to ensure alignment between pricing strategies and overall risk management objectives.

What will make you successful in this role?

SKILLS REQUIREMENTS:

• Bachelor’s degree in Actuarial Science, Business Science, Mathematics, Statistics or a related quantitative discipline.
• Minimum of 5 years of experience in pricing, risk analysis, or actuarial roles within the reinsurance or insurance industry.
• Strong analytical and problem-solving skills, with proficiency in mathematical/statistical techniques and software skills.
• Ability to collate, analyse and interpret statistical data.
• Proven prior experience in P&C actuarial work.
• Strong written, verbal, and presentation communication skills.

PERSONAL SKILLS AND ETHICS

• Santam Re’s people-first approach requires us to make smart decisions as we build on our delivery of reinsurance solutions.
• We are, therefore, highly driven to present industry-leading teams that are personable, approachable, have strong codes of personal values and ethics, and tolerance for other’s beliefs and lifestyles, including their host nation’s cultures.

Beyond the capabilities and expertise required, the professional Senior Pricing Analyst must also present and/or embrace the following:

• Excellent verbal and written communication skills.
• Advanced numeracy comprehension.
• Ability to work independently with limited supervision.
• Work flexible hours.
• Solid interpersonal and relationship-building skills.
• Good planning and organisational skills.
• Stakeholder management.
• Team leadership experience

Competencies

• Collaboration
• Client focus.
• Cultivates innovation.
• Flexible and adaptable.
• Drives results.