Fresh Jobs at Sun International

Description
Main Purpose of the Job

• The Food & Beverage team will be responsible for delivering hospitality services at the business unit, partnering with key stakeholders to create great customer experiences for guests visiting our properties; contributing to growing hospitality revenues, achieving operational governance and service standards, minimising wastage, and encouraging innovative solutions, in line with Sun standards and regulations.
• The Food & Beverage Attendant, as a member of the this team, will be responsible to prepare and deliver exceptional services to our customers within all F&B areas including restaurant operations; banqueting operations and on the casino floor (where relevant).
• Those in the role will be required to set-up restaurant, conferencing, seminars (if applicable) and banqueting facilities in preparation for service; prepare and serve beverages, and deliver food and beverage services to customers, ensuring that standards are continuously achieved and professionally executed.

Job Complexity

Know How

• Knowledge required involves the practical application of work procedures and processes
• Planning is generally on a short-term daily / weekly basis and within regular activity cycles.
• Communicates, co-ordinates and interacts with others in the value chain to ensure customers receive exceptional experiences
• Manages one's time and resources to ensure that objectives are achieved effectively and on time.

Problem Solving

• Interprets customer requirements in terms of services available and the applicable constraints
• Takes initiative in making decisions which are made within well-defined, somewhat diversified procedures and limits of authority;
• Considers all the facts, options and possible outcomes prior to making decisions;
• Works independently, and is orientated towards solving customer queries.

Accountability

• Takes ownership of customer requests and requirements.
• Follows laid-down policies and procedures at all times, operating in line with rules, regulations, system parameters and internal controls.
• Interprets customer requirements in terms of services available and facilitates operational processes.
• Refers problems falling outside parameters to the team leader/manager for resolution.

Core & Personal behavioral competencies

• Collecting Information
• Assuring Quality
• Creating Customer Experiences
• Relating (connecting; valuing diversity, interacting)
• Collaborating
• Acting with energy and enthusiasm
• Following Procedures & Standards
• Maintaining focus
• Demonstrating initiative
• Building the Sunway Culture

Technical / proficiency competencies

• Food & Beverage Product Knowledge
• Food Service
• Operating equipment use & care
• Beverage / Cocktail Product Knowledge
• Barrister skills
• Beverage service
• Stock control procedures
• Written and Verbal English Communications skills
• Numeracy skills
• Upselling skills
• Basic Computer Literacy
• Cashiering Services

Key Performance Areas

Prepared Work Area

• Prepare mise-en-place, place settings and any other required checks and preparations for service
• Set-up and break down for functions in line with event requirements and start times (when required)
• Identify issues with regards the outlet’s floor appearance/ functioning of equipment and systems
• Check cleanliness of own section or station
• Be aware of and comply with health, safety, hygiene and environmental regulations in the outlets
• Use and store operating equipment in line with specifications and safety regulations
• Participate in stock takes
• Resolve or report on any anomalies to the required standards

Delivered Food Services

• Keep up to date with regards food products, trends and cooking methodologies required to deliver menus
• Take guest orders accurately and timeously
• Place guest orders in the system
• Explain menu items
• Make recommendations with regards food menu items
• Interact with kitchen staff around any special requests
• Deliver food and beverage dishes to customers and present in line with standards
• Be attentive to guest requests
• Clear tables after guests have completed their meal
• Provide billing to guests (where relevant)
• Conduct cash-ups at the end of service (where relevant)
• Leverage opportunities to upsell on promotional items

Prepared & Delivered Beverage Services

• Keep up to date with regards beverage products, trends and drinks methodologies required to deliver menus
• Take guest orders accurately and timeously and place in the system
• Explain menu items and make recommendations with regards beverage menu
• Mix drinks and present beverage in line with guest order and outlet standards
• Clear glasses after guests have completed their drinks
• Provide billing to guests and administer cashiering transactions
• Conduct cash-ups at the end of service
• Complete beverage stock sheets each shift
• Conduct daily stock counts of bar smalls
• Resolve or report on any anomalies to the required standards
• Report on any breakages at the end of the shift
• Leverage opportunities to upsell on promotional items

Customer Engagement

• Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times
• Interact with guests and provide professional service standards and relevant solutions
• Identifies customers and understand their preferences
• Educate customers on business unit facilities, products, reward programme and current promotions
• Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary

Requirements
Education, experience and competencies required

• Grade 12 or an equivalent national qualification on the NQ Framework 
• 2 years previous experience as a waiter, bartender or other role in a customer services environment

Work Condition & Special Requirements

• Ability to work shifts that meet operational requirements (including weekends, evenings and public holidays)
• Physically able to move operating equipment
• Have an open attitude to perform similar functions in alternative outlets due to operational requirements

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Description

• Sunbet as the online sports betting division of Sun International drives the online gaming and sports betting strategy and business objectives, providing thought leadership and advice on product performance, revenue growth, operational governance and service standards, as well as building strategic relationships and partnerships with key stakeholders; and leading the integration of online sports betting projects into operations.
• The Promoter Team Lead, in the Sunbet team, will be responsible to supervise the mobile Sunbet promoter team and processes in proactively delivering on-site activations and events at various locations across the country with the aim of engaging clients to canvas and generate good quality leads for the business.
• The role will support and guide the team to cultivate relationships with potential and current Sunbet customers through identifying, co-ordinating and managing on-site activations to ensure these relationships remain strong, profitable and to grow the referral database for future lead and customer acquisition opportunities.
• The role may also be required to provide a wide range of administrative and support services in this regard in line with Company procedures and standards.

Requirements
Qualifications

• Grade 12

Experience

• Minimum 4-5 years experience in a customer services, a contact centre or sales environment
• Experience in supervising others is an advantage
• Having an interest and experience in sports is an advantage

Skills & Knowledge

• Organising and Coordinating Resources
• Checking and Documenting Information
• Integrating (Connecting; Relating; Collaborating, Resolving conflict)
• Persuading
• Responding with Urgency
• Emotional resilience
• Acting with Energy and Enthusiasm
• Creating Customer Experiences
• People supervision
• Sports and sports betting Industry knowledge
• Sun Bet online gaming product knowledge
• Written and verbal communication skills
• Proficient computer literacy (MS Office; CRM software)
• Event co-ordination
• Sales skills
• Telephone skills
• Networking skills
• Legislation – including CPA, POPI, FICA requirements

Key Performance Areas

• Have a complete knowledge and understanding of the Sunbet products and the online gaming industry
• Provide input into plans to increase the generation of sales leads for the acquisition of Sunbet business
• Supervise and participate in on-site activations and events, identifying opportunities to canvas clients and generate leads and new business
• Persuade potential customers of the benefits and advantages of opening a Sunbet account
• Provide services and support to customers who place on-line sports bets, providing advice and education to customers around how to place on-line sports bets and casino bets
• Handle escalated technical and/or account related queries raised by customers
• Research required information by using available resources or liaising with other departments to adequately respond to queries and ensure customer queries are resolved
• Facilitate processes that enable the team in following-up with existing clients to obtain their FICA documentation
• Leverage existing relationships to initiate and develop relationships with customers to acquire referrals
• Plan and distribute on-site activation schedules for various venues
• Communicate with stakeholders, clients, visitors around activation requirements
• Conduct face-to-face meetings with customers / guests at various on-site activation to initiate, build and secure future Sunbet business
• Supervise and attend Sunbet VIP events / activations with customers to raise awareness around Sunbet’s brand and VIP program, as required
• Oversee the booking and logistics of activation venues and requirements – number of people, equipment, times, access to floor, refreshments, etc.
• Conduct pre-activation checks to ensure that the venue set up meets requirements
• Track and report on the daily generation of leads through promotional processes for the various teams
• Complete post activation administration including; information documents, attendance figures, leads generated
• Engage with players and provide a customer experience that will support brand loyalty ensuring Sunbet as the online gaming and sports betting brand of choice
• Ensure that customers are treated with courtesy and respect at all times, and provide professional service standards and solutions
• Provide post-mortem feedback with regards campaigns to ensure these are always relevant and effective 

Equity

• Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.

POPI Statement

• Please note that when applying for any position, reference checks will be completed and personal information as defined in the Protection of Personal Information Act 4 of 2013 will be processed.  In applying for this position, applicants will be deemed to have consented to such processing as defined in the included Privacy Statement.
• Please also note that if you have not been contacted within 1 month after the closing date of this advertisement, please accept that your application has been unsuccessful.

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Description
Job Purpose

• Responsible for the effective management of financial controls, reporting and accounting and operational team management with specific regard to achieving business profitability and improving financial operational standards in the unit. 

Key Performance Areas

Delivered Operational Financial Accounts

• Oversee the financial reporting and analysis for F&B and hotel outlets on the property to ensure the financial performance and position of the company is accurate, up-to-date and complete
• Monitor and manage productivities and payroll costs for the departments
• Oversee the completion of stock control processes.
• Investigate unusual variances relative to budget and previous year 
• Conduct an analysis of F&B and Hotel business results and identify relative trends to ensure realistic forecasts
• Find solutions to resolve anomalies and follow-up to ensure execution or change in procedure
• Review Kofax Total Agility (KTA) queries for resolution
• Send manual payments to Shared Services Centre (SSC) for payment
• Assist SSC with AP accruals at month-end
• Request invoices to be created from SSC and distribute to concessionaires, rebates, sponsors, sundry
• Provide details of AR credit notes to SSC
• Request customer refunds to be paid by SSC
• Request bank transfers between accounts where required
• Request disposals, scrappings, impairments, revaluations of fixed assets
• Request vouchers to be processed by SSC via KTA.
• Provide details of departmental recharges to the SSC for processing
• Obtain details of changes to allocations after HODs have reviewed departmental income statements. Forward to SSC.
• Conduct spot checks on cash-ups 
• Compile monthly and quarterly forecasts
• Compile annual Budgets and quarterly forecasts 
• Manage departmental Capex requirements 
• Review financial risks (on Risk Register) quarterly and address mitigating and aggravating circumstances

Compliance Management

• Oversee accounting standards and processes at a unit level
• Focus on improving processes in the unit
• Integrates Group standards into Unit Operations 
• Align and update practices with new legislative and tax regulations 
• Implement sufficient control measures (including systems and processes) & checks within each department to mitigate any financial risk to the business
• Monitor compliance to financial procedures, costs, controls and productivities
• Complete relevant statutory returns
• Complete Annual Insurance declaration accurately according to unit financial position and requirements
• Lodge liability claims and follow up to ensure resolution according to legal and policy requirements
• Communicate standards and regulations with team to ensure compliance is achieved

Financial Reporting

• Co-ordinate month end and year end activities and reporting
• Co-ordinate internal and external financial audits
• Commentary on monthly management accounts
• Assistance with annual financial statements
• Financial reporting on departmental projects and initiatives
• Compile tax packs
• Compile quarterly board packs
• Interpret results and provide value-adding recommendations to optimise financial performance (with regards product, process and practices) within the various areas of the operation.
• Compile and provide reports in line with Gaming Board and management requirements that assists stakeholders in making relevant decisions
• People Management 
• Manage staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to policies and procedures 
• Identification of employee training needs 
• Perform on the job training and coaching to close developmental gaps and build succession for a talent pipeline within the outlet
• Manage employee relations within the department
• Staff communication and motivation
• Performance contracting, reviews and development
• Provides resources and removes obstacles  to performance 
• Recruit and resource for talent for positions within the department
• Onboarding of new staff members

Stakeholder relationship management

• Act as the SME on Financial statutory legislation and tax requirements
• Communicate actively with departmental managers to review cross-departmental impacts and reconcile data 
• Communicate with Financial Operations Manager and report on revenue and financial position as required
• Liaise extensively with the SSC to ensure all processes are being followed
• Partner with Business Managers to ensure management are kept updated on latest developments; risks identified and recommendations
• Provides support and training to accounting teams 
• Manages non-conformance issues 
• Monitor financial performance of various departments and consult with Functional Managers on results and areas of concern
• Report and consult with management on risk areas and remedial action to be taken
• Present results to management

Requirements
Education

• B.Com Honours (CTA) with Articles or equivalent

Experience

• At least 5 years that meet operational requirements 

Skills and Knowledge

• Knowledge of statutory legal and tax requirements
• Strong technical knowledge including IFRS developments
• Strong knowledge of accounting systems
• Team Planning
• Stock control  including  F&B, OE and OS
• Proficiency in MS Office 
• IFS Finance an advantage
• Keep abreast of new developments in the financial and tax fields
• Integrity
• Process Improvements

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Description
Job Purpose

• The SHE Officer will be responsible to work with key stakeholders within the business to promote a SHE culture and coordinate Safety, Health and Environmental projects and governance by aligning unit operations with the Business Unit Strategy, legislative requirements and regulations

Key Performance Areas

SHE Compliance

• Compile control standards, checklists and tools to be used by the business on SHE requirements (against regulations)
• Collaborate with business areas to identify SHE risks that exist within operational areas to identify and evaluate hazardous conditions and practices in the workplace
• Conduct and coordinate on-site inspections and checks of various operational areas within the unit to audit physical conditions and safe work practices in line with regulatory requirements
• Maintain SHE legislative registers in line with regulatory requirements 
• Co-ordinate regular internal and external audits against standards and ensure relevant preparation is complete
• Complete relevant administration and documentation and update physical and electronic records in line with requirements of ISO 14001 and OHSAS 18001
• Organize formation and educate SHE teams on requirements and regulations
• Complete reports / minutes/ presentations / departmental documents from SHE Committee meetings
• Follow-up and measure the implementation of recommendations and remedial action

Incident Investigations

• Investigate and report on accidents and incidents that have occurred in business operational areas.
• Facilitate the compilation of documentation and report on SHE incidents and accidents in business operational areas. 
• Communicate incidents and accidents to necessary internal stakeholders via Non Conformance system
• Update the SHE management system 

SHE Project Co-ordination

• Co-ordinate schedules and action plans for SHE projects and initiatives to improve and maintain standards 
• Communicate objectives and plans to business operations for implementation, providing the necessary ideas, tools and support for implementation
• Facilitate the preparation and logistics of projects or initiatives to be implemented
• Participate in the execution of projects and initiatives and be present during implementation
• Record all information, related documentation and spend with regards to the initiatives and file according to standards
• Report on progress, successes and challenges 

Reporting

• Compile reports on SHE initiatives, incidents and statistics across the Group. 
• Analyse and review statistics relating to absenteeism, occupational health risks and injury reports 
• Recommend and implement preventative actions to minimise risk into the future
• Identify and escalate non conformance as per Act, Regulations and company policy

Stakeholder Relationship Management

• Maintain regular communication (e.g. communicates product performance) with business areas and SHE Committees within the business operations to gather relevant data and information
• SHE objectives, standards, procedures and initiatives are communicated to internal stakeholders 
• Feedback any issues of non-conformance to management
• Be the contact for SHE auditors for SHE audits within specific business operations

Requirements
Education 

• Grade 12
• 3-Year B Degree in Occupational Health & Safety or Environmental management is an advantage
• Certification in Environmental Management (ISO 14001/IEMA) 
• Certification in Health and Safety Management (ISO18001)

Experience

• 3 years experience in occupational health and safety  and / or  environmental management
• Exposure to the gaming and hospitality industry SHE requirements is an advantage

Work conditions and special requirements

• Ability to work shifts in line with operational requirements
• Physically able and mobile to perform duties 

Skills and Knowledge

• Occupational Health & Safety Act
• Environmental regulations
• Inspections
• Investigation skills
• Report writing
• ISO system
• NOSA system
• Proficiency in MS Office
• Project management skills
• Waste management knowledge

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Description
Job Purpose

• Responsible for the planning co-ordination and delivery of entertainment and events including entertainment performances, artistes, and entertainers; and related activities with the objectives of creating a public image and the reputation of the business unit’s brand as the entertainment and casino establishment of choice.

Key Performance Areas

Events / Entertainment Planning

• Have an up-to-date understanding of facilities and products available for events
• Update the events calendar
• Attend pre-event meetings and work with client to understand their event / entertainment requirements
• Offer solutions in line specs and client requirements with regards to menus, décor, flowers, set-up, music, etc.
• Use any opportunities to upsell on the event
• Co-ordinate logistical arrangements as per itinerary i.e., transport, accommodation, food & beverage
• Include billing instructions for the event on the function sheets, and track expenses
• Compile function sheets and distribute to relevant stakeholders and departments
• Record all correspondence from a company perspective to ensure brand is maintained
• Resolve any problems and queries in accordance with contract stipulations, and escalate when required
• Allocate and distribute complimentary tickets as per the deal sheet, ensuring tickets are distributed to the correct departments.
• Send out comp splits to department timeously for CRM initiatives.

Events / Entertainment Delivery

• Compile the running order schedule to accurately reflect customer requirements
• Check that the venue set up meets technical (lighting, sound) and customer requirements
• Co-ordinate backstage/venue/entertainer as per production schedule and customer requirements
• Log calls with maintenance or IT to ensure resolution of any faults
• Communicate regularly with relevant stakeholders and inform entertainers or relevant departments of potential problems, changes, and additions to technical resources
• Conduct all entertainment checks at least 1 hour before event starting time
• Escalate any issues / challenges being experienced
• Update any final amendments to function sheets and ensure the distribution to all event stakeholders
• Complete post event administration including event information documents, arena attendance figures and billing.
• Store and secure operating and entertainment equipment in line with standards

Requirements
Education

• Grade 12
• 1–2 year Diploma in Marketing is preferred

Experience

• Minimum of 2 years' experience in the entertainment industry
• Exposure in the gaming industry is preferred.

Work conditions and special requirements

• Ability to travel locally
• Ability to work shifts that meet operational requirements

Skills and Knowledge:

Core Behavioral Competencies

• Dealing with customers
• Conflict handling
• Planning and implementing
• Collecting information (including listening, asking questions)
• Problem-solving
• Clerical administrative functions
• Reviewing / evaluating (feasibility / compliance /alternatives/ etc.)
• Liaising and co-operating with other teams
• Public Relations / Developing relationships

Technical / proficiency competencies

• Events Planning & Co-ordination
• Strong English Verbal & Written Communication skills
• Business Acumen
• Digital acumen
• Networking skills
• Financial awareness
• Emotional resilience and ability to handle pressure
• Proficient Computer Skills (MS Office / Opera)
• Professionalism

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Description
Job Purpose

• The Reservations Manager has responsibility and accountability for the management of the reservations team and hotel accommodation reservations process for both Groups and Individuals, in line with Company procedures and professional service standards, with the aim of maximising room revenue. 

Key Performance Areas

Hotel Accommodation Reservations Management

• Ensure all reservations are handled accurately, professionally and in alignment with IHG brand standard
• Monitor and manage inventory across all distribution channels (e.g. Direct, OTA, GDS etc.)
• Coordinate with Revenue Management to implement pricing strategies
• Ensure data accuracy across PMS (Opera or similar), CRS (IHG Concerto) and third party systems
• Review reservations booked daily for quality assurance and data hygiene e.g. market segments, country of origin, agent profiles, rate codes, customer profile
• Review arrival report daily
• Maintain the in-house reservations system
• Monitor system and keep guest profile duplications to a minimum.
• Prepare occupancy forecast of current and future business
• Monitor and co-ordinate group reservations activity with events team
• Review payment received against bookings prior to arrival
• Follow-up on tentative bookings and update reservation status in the system
• Review no-shows, cancelled reservations and process charges according to hotel policy
• Work with team to convert calls and queries into bookings / reservations
• Upsell bookings to achieve best available rates on all booking requests
• Oversee the communication and confirmation of letters to clients, as per their booking requirements
• Maintain relationships with all departments within the hotel, and attend relevant meetings to ensure important reservations information is shared with the team

Rooms Merchandising

• Complete rooms merchandising reports and statistics with regards short-term forecasting and yield management initiatives to achieve rooms merchandising targets.
• Monitor and make recommendations to adjust plans in line with results and current /forecasted bookings including overbooking statistics, to optimize rooms merchandising
• Monitor and review reservations bookings, analysing the data in terms of market segments and channels for rooms merchandising by hotel
• Track and analyse merchandised activity
• Facilitate the revenue planning process around merchandising dates, segments, etc. in collaboration with hotel managers

Customer Experience Management

• Monitor team’s interaction with guests, ensuring they are treated with courtesy and respect at all times
• Interact with guests and provide professional service standards and solutions
• Handle any escalated complaints, disputes and suggestions as required
• Engage with customers and provide a customer experience during the reservations process that will support brand loyalty and ensure SI as the brand of choice
• Keep up to date on Group and unit promotions  and conduct staff training on product knowledge / promotions (including promotion information, functions, facilities, etc)
• Provide post-mortem feedback with regards promotions to ensure these are always relevant and effective
• Shift handover ensures that staff have sufficient insights and information with regards customers visiting the property
• Interact with various departments across the hotel to ensure all traces, special requests and comments are communicated to relevant departments
• Analyse and understand customer preferences, and ensure their booking profile is updated accordingly
• Continuously engage with customer to receive their feedback and enhance the customer experience within the area of responsibility
• Monitor and manage the hotel’s online reputation with the executive office
• Develop and maintain strong relationships with guests to maximise sales opportunities and generate new business

People Management

• Manage staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to policies and procedures
• Manage productivities, time & attendance, and payroll costs for the department
• Identification of employee training needs
• Perform on the job training on SOPs and coaching to close developmental gaps and build succession for a talent pipeline within the function
• Manage employee relations within the department
• Staff communication and motivation
• Conduct performance contracting, reviews and development
• Provides resources and removes obstacles  to performance
• Recruit and resource for talent for positions within the department
• Onboarding of new staff members

Requirements
Education

• 3-Year Hotel School Diploma

Experience

• 5 years front office, reservations or rooms and inventory management experience 
• Experience at a supervisory level will be an advantage 
• Working conditions and special requirements
• Ability to work shifts that meet operational requirements

Skills and Knowledge

• Accommodation pricing structures
• Inventory Management (Rooms, conferencing & events)
• Rooms Product knowledge
• Reservations
• Business Acumen
• Proficient MS Office skills
• Working knowledge of Opera suite; Concerto (advantage); Qlikview or similar BI tool
• Coaching
• Selling skills
• Industry knowledge 
• Decision-making
• Reviewing / evaluating (feasibility / compliance / alternatives/ etc.)
• Attention to detail 
• Developing relationships
• Innovation & continuous Improvement
• Customer Service orientation
• Analytical skills
• Influencing skills
• Controlling & directing resources

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Description
Job Purpose

• The IT Technical Lead is responsible and accountable for the supervision of the IT team, as well as the planning, implementing and management of the IT infrastructure and IT operations for the business unit, including hardware, software, networks, data centres, and telecommunications facilities and related equipment used to provide information technology services to business operations in a manner that is easy, appropriate, reliable and secure in line with business and regulatory requirements.

Key Performance Areas

Delivered Unit IT Plans

• Keep up to date with changes, innovations and leading practice in the IT environment. 
• Understand the IT, technology and business plans and develop the unit’s IT infrastructure and operational plans, roadmap, and objectives including network, storage, AV and telecommunications plans to support the operations
• Implement and embed the Sun International IT operational policies, standards and tools with a focus on key network, application and infrastructure tools to be implemented to effectively support the operation in various areas of the business
• Conduct proactive investigations and analyses into potential technology requirements and work with the team to deliver the technical components and technology infrastructure to support current and future business products, and processes
• Manage and monitor the IT infrastructure to ensure that systems, processes and testing is in place to protect sensitive information and included in operational prioritization and planning
• Conduct risk impact analyses to determine the impact of failure of hardware, systems and data loss for critical business processes.
• Integrate business continuity and security programmes into network and infrastructure solutions throughout IT systems and platforms to mitigate any identified risks and meet business objectives and regulatory requirements
• Be available as a subject matter expert in IT infrastructure planning and provide guidance and support to business operations with any challenges and issues experienced
• Plan and implement all IT infrastructure and operational project requirements, ensuring delivery against plans, timelines, budgets and quality standards
• Align the Business unit data centre with Group requirements
• Compile action plans and measurements for  the implementation of approved projects 
• Facilitate the communication and implementation of deliverables 
• Verifies systems health by conducting periodic  audits and self-assessments of technologies within the Organizations’ Risk and Security Framework

IT Infrastructure Support

• Maintain and monitor all data center infrastructure and ensure any issues are proactively identified and corrected
• Performs testing on all changes to hardware and software 
• Acts as a technical liaison between Central IT and vendors delivering work onsite.
• Compile plans and participate in project efforts including definition of requirements (including installations and testing of servers and server components)
• Ensures backup and maintenance activities for all data center infrastructure
• Performs routine maintenance tasks for infrastructure systems (such as backups, patch management, and hot fixes)
• Act as a subject matter expert for the resolution of technical issues related to the server for the business unit and detect and respond to server and server component technical problems 
• Identify risk areas, issues and challenges with software configuration
• Conduct quality assurance on work performed
• Conduct post implementation reviews
• Make recommendations on server components or equipment to improve system performance
• Escalate any issues that cannot be resolved to Central SunIT

Network Support

• Performs installations, moves and decommissioning of access layer networking components (i.e. network components connected to end user devices e.g. Micros) 
• Monitors bandwidth for the site and notifies Central IT of any out of the ordinary requirements
• Performs routine AD maintenance (such as disabling dormant accounts, adding and removing machines from AD)
• Plan changes and configuration requirements and project manage implementation
• Conduct repairs and testing of the network, and detect and respond to network components or equipment to improve system performance
• Monitors capacity requirements in terms of (e.g., disk space, storage, and CPU utilization).
• Identifies performance problems and proactively provides recommendations and solutions
• Recommends changes and enhancements for improved system reliability and availability
• Conduct post implementation reviews and escalate any unresolved issues

Telecommunications Support

• Manage the functioning and enhancements of telecommunications equipment and systems to enhance the guest experience within the business
• Plans network voice and video installations by studying technical specifications.
• Establishes voice and data networks by programming features; establishing interfaces and integrations; following industry standards; activating remote access tools.
• Verifies service by testing and re-programming circuits, equipment, and alarms; identifying and correcting problems; conferring with engineers.
• Maintains the network by troubleshooting and repairing outages; testing network back-up procedures; updating documentation.
• Maintains customer rapport by listening to and resolving concerns; answering questions.
• Maintains safe work environment by following standards and policies.
• Responsible for setup, operation, and maintenance of all voice and video equipment 
• Performs installations, moves and repairs to telecommunications equipment across the resort including the switchboard, in hotel rooms, and multimedia equipment in business and public areas and conferencing requirements
• Plan changes and configuration requirements and project manage implementation
• Identifies performance problems and proactively provides recommendations and solutions

Stabilised Servers, Storage & Virtualization Environment

• Develop plans for the installation of server components
• Compile project plans and milestones for the implementation of components and systems
• Align the Business unit data centre with Group requirements
• Communicate to relevant stakeholders in IT and the business with regards the server and storage virtualisation plans for the business unitInstalling of servers and server components

Testing of the server

• Detect and respond to server and server component technical problems 
• Make recommendations on server components or equipment to improve system performance
• Act as a subject matter expert for the resolution of technical issues related to the server for the business unit; escalating any issues that cannot be resolved to Group SunIT
• Facilitate software asset management
• Approve and plan changes or configuration requirements, ensuring system changes and necessary approvals are signed off 
• Identify risk areas, issues and challenges with software configuration
• Conduct quality assurance on work performed
• Project manage changes
• Conduct post implementation reviews

People Supervision 

• Manage staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to policies and procedures 
• Consolidation and analysis of productivities and payroll costs for the department
• Consolidation of employee training needs across gaming
• Perform on the job training and coaching to provide cross-functional training between slots and tables to close developmental gaps and build succession for a talent pipeline across the gaming function
• Manage employee relations within the department
• Staff communication and motivation
• Performance contracting, reviews and development
• Provides resources and removes obstacles  to performance 
• Recruit and resource for talent for positions 
• Onboarding of new staff members

Stakeholder Engagement

• Engage with operational management and establish communication networks across the unit to understand the business requirements and challenges around infrastructure processes and technology
• Communicate with business stakeholders with regards new technology; changes; principles and guidelines 
• Provide technical support and advice to customers and business management within the business operations
• Interact and manage relationships with vendors to deliver procured services against requirements 
• Provide feedback to IT management and Group IT with regards implementation and any areas of concern
• Liaises and manages vendors with regards parts, repairs, services
• Interact regularly with the Group IT  with regards challenges, escalations and issues identified if relevant
• Proactively trains technical support staff on new technologies to ensure that they can deliver 1st line support  

Requirements
Education

• IT Related Diploma or NQF Level 6  
• MCSE Server Qualification
• CCNA – Routing & switching is an advantage
• ITIL Certification

Minimum job related Experience

• Minimum of 4 years relevant IT industry experience, including working with server and storage and conferencing technology
• 1 years experience in supervising a team is an advantage
• Working Conditions and special Requirements
• May be required to work overtime in line with operational requirements. Will be required to be available in the event of any critical incident / issue

Skills and Knowledge

• Technical Writing
• Conference room installations & configurations
• Knowledge of IPTV (including firmware management)
• Knowledge of principles, practices, methods, and techniques for communicating information through audio visual means
• Knowledge and application of telephone and data cables, wiring, circuits, digital computers and all related systems and devices
• Knowledge of O365
• Knowledge of principles, practices, methods, and techniques in maintaining communications equipment
• Infrastructure design and planning
• PBX Technology and Support
• Contracts management
• Project Management
• English Verbal and written communication skills
• Risk management
• Financial acumen