Fresh Openings at FAIS Ombud SA

Job Description

• To implement HR-related strategies and projects, manage the Employee Life Cycle process, and provide General HR support to employees. The position reports to the Head of Human Resources.

Job Requirements

• A National Diploma in Human Resource Management or equivalent, 3-4 years’ experience working in the Human Resource Management area. The candidate must have a good understanding of relevant HR procedures, processes, and prescripts, Knowledge of SA Labour Legislation (BCEA, LRA, SDA, EEA, etc.), Knowledge of HR system/s (Sage 300), and must be computer literate at an intermediate level.

Key Performance Areas:

• Coordinating the recruitment and selection processes, including the administration of appointment, transfers, and exit processes.
• Coordinating the induction processes of new staff members.
• Advising management and staff on performance management processes and development matters.
• Conducting Annual Skills Audit(s).
• Compiling and submitting the Annual Training Report (ATR) by the deadline.
• Compiling, submitting, and implementing Workplace Skills Plan (WSP).
• Coordinating training and development interventions for staff.
• Participating in developing and reviewing the HR Policies and Procedures.
• Ensuring that the HR policies and procedures are implemented and comply with regulations and legislation.
• Recommending employee relations practices necessary to establish a positive employer-employee relationship and promote a high level of employee morale and motivation.
• Providing technical support to client departments on crafting and reviewing job profiles, job descriptions, and job specifications.
• Coordinating all job evaluation processes and, where applicable, conducting in-house benchmarking of jobs.
• Providing advice to line managers and staff on HR issues and policies, including employee relations matters (grievances / disciplinary process).
• Preparing HR reports for approval by the Head of Department.
• Assisting the Head of HR in carrying out the organisation-wide process of organisation development that addresses issues such as succession planning, employee retention, organization design, and change management.
• Providing advice on FAIS Ombud Employee Benefits and Compensation matters, including salary structuring.
• Conducting ongoing HR research and best practices, and providing the necessary recommendations.
• Taking the lead and working with other HR staff in the completion of assigned projects, e.g., annual salary increases.
• Participating in developing and implementing the HR strategy and its subsequent annual reviews; Promoting Employee Wellness initiatives.
• Conducting ad hoc projects in other areas of human resources as directed by the Manager.
• Performing general administration and project-related functions as directed by the Manager

Other Key Competencies:

• The candidate must demonstrate the following skills: People management, presentation skills, problem-solving, interpersonal and conflict management skills, in-depth knowledge of the Human Resource value chain, the ability to perform consistently under pressure, and be team-oriented.

go to method of application »

Job Description

• To provide comprehensive support in registering, managing, processing, and summarily resolving complaints received by the Office of the Ombud for Financial and Intermediary Services via the Client Care Centre. To drive the referral, disposal, or acknowledgement of complaints received through liaising with complainants and, if applicable, other relevant stakeholders to gather pertinent information, establishing jurisdictional requirements, ensuring compliance with FAIS Act requirements, and maintaining accurate case records within a target-driven environment.
• The role involves supervising Assistant Case Administrators and Graduates to ensure the accurate intake, documentation, and progression of complaints received in a procedurally fair, informal, economical, and expeditious manner.

Job Requirements

•  Matric certificate or equivalent.
•  Degree (NQF 7) in Business Administration or related fields.
•  Minimum of 5+ years' experience in a regulatory or compliance-driven environment in the financial services sector.
•  Minimum of 5+ years in supervising or managing a team.
•  Minimum 5+ years’ experience in customer service.
•  Experience using customer relationship management (CRM) software.
•  An understanding of the legal environment in which the FAIS Ombud’s Office operates, including a good knowledge of the FAIS Act, 37 of 2002, and its subordinate legislation.
•  A thorough understanding of the FAIS Ombud’s jurisdiction and the jurisdiction of other Ombuds Schemes. Knowledge of the financial planning environment.
•  A solid understanding of relevant procedures and processes for efficient case administration.
•  Excellent administrative skills.
•  Computer literacy and proficiency in Microsoft Word, PowerPoint, Outlook, and Excel.
•  Attention to detail.
•  Bilingual in at least two additional languages.

Key Performance Areas:

• Register new complaints.
• Assess whether a complaint falls within jurisdiction in terms of the FAIS Act or the Financial Services Ombuds Scheme Act 37 of 2004 (FSOS).
• Assist and guide complainants in whether their complaint falls within the jurisdiction of the FAIS Ombud.
• Extract the essence of the complaint from available information provided and request additional information where required.
• Refer complaints that do not fall within the jurisdiction of the FAIS Ombud to other relevant entities.
• Reallocate complaints that fall within the FAIS Ombud Jurisdiction to Case Management for further investigation.
• Liaise with complainants and financial service providers
• Team Supervision.