Fresh Jobs at Telesure Investment Holdings (TIH)

Job Purpose

• Responsible for overseeing the design, implementation, and maintenance of the organisation’s IT infrastructure. This includes servers, storage, networking, and cloud services. The individual in this role ensures the stability, integrity, and efficient operation of the information systems that support core organisational functions. This role will also oversee more of the junior staff.

Responsibilities

Infrastructure Support

• Provide advice and assistance to users to resolve queries and ensure the applications/website capabilities are well understood by the business. Ensure system availability, functionality, integrity and efficiency, and maintain system configuration and documentation. Provide IT support for current and emerging technologies. Manage computer and user accounts, privileges, and system access via Active directory. Install and administer hardware, Windows operating systems, and software applications. Including system fixes, updates, and enhancements. Provide IT support for infrastructure systems including virtualization, Servers, OS, monitoring and all other relevant systems to ensure that operability requirements are up to date with latest patches and firmware and that the hardware is configured properly.

Leadership and Direction

• Supervise a team performing routine work.

Information Security

• Implement and maintain security measures to protect IT infrastructure and data. Respond to security incidents and ensure compliance with security policies.

Faults Diagnosis and Correction

• Provide fault isolation and resolution to limit and address issues promptly. Perform troubleshooting, analysis of alerts, and repairs on systems. Ownership and execution of incident management and system maintenance.

Solutions Analysis

• Interpret data and identify possible answers. Involves navigating a wide variety of processes, procedures and precedents.

Document and Reporting Management

• Create and maintain accurate documentation of systems, configurations, and procedures. Generate reports on system performance, security, and capacity planning.

Operational Compliance

• Develop knowledge and understanding of the organisation's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorisation from a supervisor or manager for any exceptions from mandatory procedure. Implement security procedures, as directed by security team.

Information and Business Advice

• Resolve queries from internal or external customers or suppliers by providing information on complex processes and the related policies, referring to others where necessary for interpretation of policy.

Monitor IT Performance

• Perform routine website/applications software tests and respond to user emails to monitor, diagnose, and correct performance issues. Manage system resources by monitoring of performance, capacity, availability, serviceability, and recovery.

Applications Software Maintenance

• Monitor and identify software defects and suggest corrections for approval by more senior colleagues to maintain fully functioning applications software.

Continuous Improvement

• Contribute to reviewing existing operations in own area of work and generate new ideas to assist in identifying continuous improvements.

Personal Capability Building

• Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching., Skills Azure, Office 365, AWS platforms, Cluster server software, Containerisation, Create, test, and update automation processes for AD, Exchange, Windows/Linux server and application standards, File server software, Knowledge of automation concepts using Cloud tools such as: Nutanix Beam, PowerShell, or common language and leading deployment methodologies, Management of server images, applications, OS installations, deploying physical servers, and documentation, Microsoft Active Directory, Microsoft Hyper-V Server, Observability

Education

• Grade 12/ SAQA Accredited Equivalent (Essential); Relevant industry qualifications such as Microsoft MSCE, or relevant virtualization qualification (Essential); Relevant degree in IT (Advantageous), Kubernetes, Rancher and Redis (Advantageous); Containerisation and DevOps (Advantageous)

Experience

• 3 - 5 years’ experience in Multiplatform environments with a focus on Observability and System support (Essential); 1 - 2 years’ experience managing a team (Essential)

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Job Purpose

• Develop, execute and maintain effective Media and Channel integration strategies across all advertising channels in order to meet annual A&G and
• Virseker targets, build brand presence and drive future business growth, with consideration for brand positioning and meeting Group Marketing Media and Channel performance objectives

Responsibilities

Functional Strategy Formation

• Lead the development and implementation of the Media and Channel Integration strategy for a business area or significant function, anticipating mega-trends and complex challenges and opportunities, and ensuring integration within the wider corporate strategy. Contribute to the definition of the digital marketing strategy and plan by providing input regarding the implementation of initiatives.

Leadership and Direction

• Identify and communicate the actions needed to implement the Media and Channel Integration strategy and A&G and Virseker brand plan within Group Marketing; explain the relationship to the broader organisation's mission, vision and values; motivate people to commit to these and to doing extraordinary things to achieve local business goals.

Marketing

• Oversee a particular area, product or service within the larger marketing strategy. Involves managing development and delivery. Ensure effective creation, implementation and maintenance of Media and Channel Integration A&G and Virseker brand strategy launches to achieve optimal return on investment and Brand presence. Ensure the overall Media Channel analyses on an on-going basis to ensure delivery of campaigns at an optimal P-factor.

Budgeting & Costing

• Manage budget plans for a department. Could involve development and delivery. Ensure Media and Channel Integration budgets are optimised to deliver against business objectives.

Brand

• Oversee the Media and Channel Integration strategy within the larger A&G, Virseker & Partnerships brand strategy. Involves managing development and delivery.

Stakeholder Engagement

• Identify and manage stakeholders up to C-suite level, finding out their needs/issues/concerns and reacting to these by leading and coordinating the development of stakeholder engagement plans to support the communication of business information and decisions. Responsible for the Media and Channel Integration strategic management and implementation of strategies through collaboration with key internal stakeholders such as Marketing Managers, in order to achieve the A&G and Virseker objectives.

Customer Relationship Management / Account Management

• Develop and implement relationship management plans to identify and build relationships with relevant decision makers and influencers both within the customer organisation and within the market to enable effective two-way flow of information and resolution of issues. Manage ongoing relationships with identified stakeholders to ensure their needs are met and the relationship is maintained.

Contract Management

• Manage a portfolio of contracts and negotiate service level agreements. Will also plan, coordinate and supervise activities relating to major contracts. Achieve effective generic media buying and management through building long and short-term media partner relationships.

Continuous Improvement

• Lead the review of existing operations and the implementation of innovation processes across the department or sub-function to ensure the required continuous improvement outcomes are delivered. Keep up to date with developments in the market in order to identify, explore and possibly implement Media innovation and improvement.

Performance Management

• Manage and report on the performance of a substantial, diverse team; set appropriate performance objectives for direct reports or project / account team members and hold them accountable for achieving these; take appropriate corrective action where necessary to ensure the achievement of team / personal objectives.

Digital Marketing Capabilities

• Support creation of the digital marketing road map and lead specific capability-building initiatives, collaborating with technology partners and enterprise teams. Support identification of opportunities for capability building. Execute enablement strategies encompassing market segmentation, digital experience, product mix and positioning, channel optimisation and efficiency and analytics to achieve or exceed defined business goals.

Education

• Grade 12/ SAQA Accredited Equivalent (Essential); A relevant 3 year Business related degree / diploma in a Commerce or related discipline such as Marketing, Media or Advertising (Essential)

Experience

• 8 - 10 years' experience in Media or Channel Strategy environment (Essential); Experience within the financial services industry (Advantageous). 3 - 4 years' experience within a management role (Essential)
   

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Job Purpose

• Responsible for the overall strategic direction and management of the digital marketing function to deliver the performance KPI’s of multiple brands and product lines. Optimises digital learnings and opportunities across the non-life, life & Hippo businesses. Responsible for acquisition led performance marketing and digital customer experience, as well as digital brand engagement. The incumbent will be responsible for driving the teams performance of the digital marketing eco-system, including SEO, and CRO channels, as well as acquisition led website performance and optimisation, digital analytics and reporting; data optimisation;  agile test and learn; marketing technology and driving website front-end acquisition strategies. Responsible for shaping the future direction of digital marketing, the roadmap and ensuring the business keeps at the forefront of the ever-changing digital landscape. A general knowledge of non-digital marketing, brand principles and commercial acumen is necessary.

Responsibilities

Information and Business Advice

• Provide authoritative specialist advice to the Marketing teams of the various TIH brands to guide the implementation of digital marketing strategies to ensure multi band efficiencies for growth of the business.

Recommendations

• Provide integrated long-term solutions and strategies Responsible for providing insights and expertise on Optimising digital learnings and opportunities across the non-life, life & Hippo businesses. Ensures multibrand efficiencies/bidding control. Focus on SEO & CRO. Act as Digital Marketing Business Owner. Responsible for and the owner of digital marketing calendar including representing brands on all digital platforms. Growth of Digital channel KPI of % of sales.

Digital Marketing Strategy and Roadmap

• Lead the development of digital marketing strategy and the integrated digital marketing road map that together will enable TIH brand to grow and evolve the digital marketing ecosystem.

Digital Marketing Capabilities

• Create and effectively communicate the digital marketing capability road map with the executive team and senior stakeholders. Lead cross-functional collaboration across marketing and technology to define and prioritise foundational and innovative digital marketing capabilities.
• Develop and take ownership of Digital Enablement Strategy in conjunction with TIH’s financial and customer centricity goals, in order to move our digital maturity from nascent/emerging to multi-moment. 
• Develop and execute enablement strategies encompassing market segmentation, digital experience, product mix and positioning, channel optimisation and efficiency and analytics to achieve or exceed defined business goals.

Leadership and Direction

• Identify and communicate the actions needed to implement the function's strategy and business plan within the business area or department; explain the relationship to the broader organisation's mission, vision and values; motivate people to commit to these and to doing extraordinary things to achieve local business goals. Lead a multi-disciplinary team of professionals across digital marketing specialists, analytics, operations, enablement, development and creative.
• Build a performance-driven, test and learn and commercially driven team focused on performance and productivity, Champion a culture of proactively managing risk, continuous improvement, action and accountability.

Digital Marketing Plan Execution

• Lead execution for the digital marketing plan, overseeing inbound and outbound digital channels and all aspects of digital marketing campaigns. Responsible for and the owner of digital marketing calendar including representing brands on all digital platforms. Growth of Digital channel KPI of % of sales.

Insights and Reporting

• Set and lead execution of the data and analytics reporting plan, creating strategies and templates to report data in a meaningful way. Create, present, and communicate high-impact data and analytics insights and recommendations to critical internal and external stakeholders. Manage the analytics team to work with data science & BI tools to build reports to analyse data to improve business reporting and campaign effectiveness. Prepare and manage regular management reports for production metrics, customer experience and analytics. Establish and monitor industry level benchmarks for marketing performance and digital customer/partner experience. Develop competitive analysis by segment, channel and persona - through a structured approach to identify and act on developments in the digital domain to defend and expand TIH brands position in the market.

Digital Strategy/Transformational Projects Execution

• Define a digital road map to transform the business, identifying the domains and activities that benefit from rapid digitisation. Design the right operating model for digital and determine the best-fit suppliers to support execution. Develop and drive top and bottom-line performance improvement by working with the Chief Marketing Officer and wider technical teams to sustainably transform our business. Achieve objectives and aspiration of the business through the delivery of market leading marketing and digital enablement solutions.

Performance Management

• Manage and report on performance within the department or area of responsibility; set appropriate performance objectives for direct reports and hold them accountable for achieving these; take appropriate corrective action where necessary to ensure the achievement of annual business objectives.
• Establish and monitor industry level benchmarks for marketing performance and digital customer/partner experience. Develop, manage and execute against a performance and productivity driven annual plan.
• Mentor & develop the skills within the team (includes setting & providing feedback on monthly KPI's & targets)
• Ensure governance standards across the digital campaigns for paid and organic and enforced and well-managed. Manage the team that creates and deploys all digital performance marketing activities of the TIH brands across all digital channels (ie: Social Media, Adwords/PPC, SEO, display) with a focus on growth and first time buyer acquisition.

Stakeholder Engagement

• Identify and manage stakeholders up to C-suite level, finding out their needs/issues/concerns and reacting to these by leading and coordinating the development of stakeholder engagement plans to support the communication of business information and decisions.
• Collaborate with other country peers (UK & AUS) to share learnings and enhance digital marketing capabilities. Work closely with internal business units to ensure digital marketing strategy is aligned with all brand and sales strategies and are working withing existing governance standards. Manage and inspire external partners to enhance and develop the organisational initiatives. Work closely with peer functions such as digital teams, brand, sales, operations and data science to ensure the business objectives are being met.

Customer Needs/Experience Research

• Lead the design and execution of customer research projects by collecting and analysing customer and market data to develop an understanding of customer segments, trends, needs, and expectations. Ensure the management of the end-to-end marketing discipline that leverages insights, data & analytics, processes and technology practices to maximise the effectiveness and efficiency of digital marketing initiatives. Constantly pursue marketing opportunities (digital and direct marketing) through effective leverage of customer insights, customer feedback mechanisms, digital tools, data and analytics to heighten digital customer experience and financial goals.

Improvement / Innovation

• Initiate, formulate and implement new business practices within a specific discipline while managing the development and/or delivery of a significant element of the organisation's change management program.
• Deploy and optimise of best practice multi-channel and multi-product marketing for acquisition, growth and retention programs inclusive of the elements necessary for their enablement - greater digitisation of our business across the end-to-end customer and partner experience.

Personal Capability Building

• Act as subject matter expert in an area of technology, policy, regulation, or operational management for the team. Maintain external accreditations and in-depth understanding of current and emerging external regulation and industry best practices through continuing professional development, attending conferences, and reading specialist media.

Education

• Grade 12/ SAQA Accredited Equivalent (Essential); A relevant degree in Digital Marketing (Essential); Bachelor’s Degree or equivalent in Marketing Management or Customer Relationship Management (Advantageous); Diploma or equivalent on Marketing Automation strategy and implementation (Advantageous)

Experience

• 10-15 years’ work experience with extensive understanding of Digital Marketing campaign and financial management, analysis and performance reporting. (Essential). 3-6 years' management experience (Essential)
   

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Job Purpose

• Responsible for developing and implementing social media strategies in order to increase the brands' online presence and improve the marketing and sales efforts. Run the social marketing campaigns through social media platforms and work closely with marketing and sales departments, the brand team as well as with our digital in-house team. Have a finger on the pulse of the latest social media trends and able to execute campaigns accordingly. Drive to change the status quo and build purposeful brands.

Responsibilities

Strategy and Roadmap

• Create marketing and social media campaigns and strategies, including budget planning, content ideation and implementation schedules. Create integrated and cost-effective social media strategies.

Social Marketing Plan Execution

• Manage large, top-of-funnel digital marketing campaigns and several aspects of the execution plan, such as creating concepts and contents, setting audiences and value propositions, and integrating digital channels. Set and implement social media and communication campaigns to align with marketing strategies. Set out social media activities and or creative to meet campaign objectives. Stay abreast of micro moments and position the brand to have a presence during those micro moments.

Marketing Campaign Development

• Coordinate activities of affiliates agencies and act as their primary point of contact while working within an established SLA to deliver successful advertising/promotion/other marketing campaigns.

Stakeholder Engagement

• Ensure brand consistency in marketing and social media messages by working with various company department members, including advertising, product development and brand management. Communicate TIH's CSI efforts to business.

Social Marketing Capabilities

• Explore new opportunities and trends across the social marketing space and support implementation of specific capability-building initiatives outlined in the social marketing capability road map. Grow and expand company social media presence into new social media platforms and increase presence on existing platforms including Facebook, LinkedIn, Twitter and Instagram.

Website Maps and Templates Development

• QA our website properties to make sure they are aligned to our social media efforts and communications Provide & QA engaging text, image and video content for social media accounts.

Insights and Reporting

• Collect customer data and analyses interactions and visits, use this information to create comprehensive reports and improve future marketing strategies and campaigns. Analyse and report on social media campaigns.

Continuous Improvement

• Review existing operations in own area of work and implement improvements in social media strategy. Map out how digital assets will be optimized for the social platforms as well as recommend new assets to internal team for new social platform.

Leadership and Direction

• Translate the business goals and objectives to ensure the social strategy is aligned.
• Develop and grow knowledge and talent within the team in order to stay on top of the latest social media trends.

Personal Capability Building

• Research industry-related topics and able to be a thought leader on social media topics. Research consumer markets, monitoring market trends and identifying potential areas in which to invest, based upon consumer needs and spending habits. Stay updated on new products and features and marketing trends and develop own capabilities by formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfil personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Budgeting

• Manage the content and social media budgets and report on ROI appropriately.

Compliance

• Responsible for quality control of the social media content. Knowledgeable on GDPR and POPI rules and regulations and ensuring compliance.

Organizational Capability Building

• Provide coaching and guidance to the wider digital marketing stakeholders to develop their social media knowledge.

Education

• Grade 12/ SAQA Accredited Equivalent (Essential); Certifications in FaceBook BluePrint; Twitter Flight School; LinkedIn; Instagram (Essential); Google Ads and Analytics (Advantageous); Relevant degree and/or Diploma (Advantageous)

Experience

• 4 to 5 years social media specialization/management (Essential); Knowledge of standard and current social media practices (Essential); Experience within a financial services industry and Ecommerce (Advantageous). Managerial Experience: 2 or more years proven experience as a social media manager to deliver predetermined objectives as specified by more senior managers (Essential)
   

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Job Purpose

• Manage a team of Actuarial Analysts within the STI Actuarial team that support the Business goals as set out by senior management by effectively modelling and monitoring business Actuarial solutions.

Responsibilities

Business Requirements Identification

• Analyse business requirements and to identify root cause rather than reacting to symptoms.
• Business requirements need to be clearly documented within the scope of use, definitions and assumptions made.
• Develop solutions that address business requirements and objectives.
• Refine solutions over time as more information becomes available.

Building Capability

• Mentor and coach staff on a technical and professional front. Ensure staff develop further skills and capabilities to ensure better model development.
• Assist staff to increase own capacity to automate processes.
• Encourage staff to leverage each others strengths, to improve the teams overall performance.

Stakeholder Engagement

• Collaborate with internal (Actuarial) and external (Business) stakeholders. Keep stakeholders informed and up to date with project/analysis delivery and provide clear and concise feedback to stakeholders.
• Maintain measurable service levels on business requests and provide feedback that speaks to the business issue observed.

Data Collection & Analysis

• Use data from a wide range of sources to analyse key themes and identify possible impacts on the business. Recommendations could be technical or professional in nature.
• Extract and verify data used for actuarial models. Data/information to be reconciled against credible data sources (for example financials) to ensure the data is complete and accurate.
• Ensure definitions and assumptions are aligned to the problem statement.

Actuarial Modeling

• Translate business objectives into clearly defined business cases, costs, and schedules to support growth in the business.
• Ensure that actuarial models and processes are developed, implemented and monitored.
• Models to be fit for purpose and able to estimate the reality accurately.
• Ensure that there are process documents in place to ensure that the models can be understood by external stakeholders.
• Ensure processes are in place to reduce the risk of incorrect modelling and support new users.

Model deployment and testing

• Plan and deliver system changes and manage the team on a day-to-day basis to meet project timelines and quality requirements.
• Engage with users to identify requirements and work with the team to design solutions.
• Effective impact and sensitivity analysis to be performed before any deployment is done.
• Translate results from the impact/sensitivity analysis to Business to provide insight and what various pricing changes will mean on profitability and policy growth within all brands and distribution channels.
• Clearly state what needs to be deployed and how testing will be done to ensure the deployment is successful.
• Ensure monitoring processes are in place to measure the performance of the model/pricing.

Insights and Reporting

• Prepare and coordinate the completion of various data and analytics reports.
• Create, present, and communicate insights and recommendations to stakeholders.
• Ensure monitoring is accurate and complete and regularly validated against credible data sources.

Improvement / Innovation

• Identify shortcomings in existing business practices, then suggest and implement improvements while developing and delivering projects or a work stream within the organisation's change management program.
• Stay up to date with Business developments and develop solutions proactively with Business.
• Maintain continuous development/research of actuarial techniques and share insights with the team.
• Find an effective way to improve on efficiencies across the business.

Leadership and Direction

• Identify and communicate the actions needed to implement the function's strategy and business plan within the business area or department; explain the relationship to the broader organisation's mission, vision and values and motivate people to commit to these.
• Stay engaged and dedicated to achieve the business goals.

Performance Management

• Manage and report on the performance of the team; set appropriate performance objectives for direct reports or project / account team members and hold them accountable for achieving these; take appropriate corrective action where necessary to ensure the achievement of team / personal objectives.
• Manage the development of pipelines and succession planning as well as performance scoring and management. This includes team administration, the setup of performance contracts and ensure the alignment of the performance management process to the business objectives.

Operational Compliance

• Monitor and review performance and behaviours within area of responsibility to identify and resolve non-compliance with the organisation's policies and relevant regulatory codes and codes of conduct.
• Maintain standards of integrity and professionalism as set out by the Actuarial Society of South Africa.
• Apply appropriate techniques in alignment with APN's.

Education

• Bachelor of Science: Actuarial Science (Required)

Experience

• 5 or more actuarial experience (Essential); 3 or more years' actuarial experience within a Short-Term insurance environment (Essential);  1 or more years’ experience of planning and managing resources to deliver predetermined objectives as specified by more senior managers (Essential); 3 or more years’ experience in reserving, SAM and IFRS reporting (Essential); Experience in ResQ software (Advantageous)

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Job Purpose

• Inbound or outbound policy sales, based on leads and campaigns. Initiate the customer relationship and meet various KPIs. Connect with the customer, conduct needs analysis and propose customer solutions. Needs a solid knowledge of products, their characteristics, and market as well as focus on growth of  the brand.

Responsibilities

Customer Relationships Development

• Make calls by telephone to allocated customers to develop new relationships or as a first point of contact.

Customer Needs Clarification

• Interview the customer, following a complex multi-level sales script, to clarify the customer's requirements. Or assist in conducting interviews with potential customers to collect client requirements making detailed notes. 
• Set clear objectives for each sales call; use standard materials to make a presentation to the customer; and ask relevant questions to evaluate the customer's level of interest and to identify and respond to areas requiring further information or explanation.

Sell Customer Propositions

• Identify the products or services that best meet the customer's stated needs, explain the selection to the customer, and invite the customer to make a purchase at the standard price/terms and conditions of sale. Use personal expertise to propose quantities within standard operating systems, policies and procedures. Explain the selection to the customer, influence the customer to make a purchase with the best benefits and solutions to meet customer needs.

Operational Compliance

• Develop working knowledge of the organisation's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.

Customer Relationship Management (CRM) Data

• Schedule call back and enter relevant information into the customer relationship management system after each contact with a customer to create a call plan and to ensure that the organisation has quality data to enable effective customer retention and business development activities.

Performance Management

• Prioritise own workflow and ensure work is completed to the required standards of productivity, quality, and timeliness; use performance management systems to improve personal performance to meet SLA.

Personal Capability Building

• Keep abreast with current changes in internal policies and procedures, external regulations which is facilitated by the online training system and tracked by a formal assessment.

Sales Opportunities Creation

• Identify potential customers by obtaining information, referrals, and recommendations from existing customers.

Education

• Matric / Grade 12 or SAQA Accredited Equivalent (Essential); Regulatory Exam 5, dependent on DOFA date (Essential); Full 150 STI credits, dependent on DOFA date (Essential); CPD hours (Essential); Class of Business Certificate (Advantageous); Degree and/or diploma in business/marketing (Advantageous)

Experience

• 2-3 year telephonic sales experience (Essential); Experience in Financial Services Industry (Advantageous).
   

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Job Purpose

• Useg data to extract quantifiable insights from past trends and current conditions that increases profitability and improve efficiency. Primarily responsible for building, iterating and leading the team to compile and analyse all the digital metrics within the digital ecosystem (own sites, social, mobile, media, competitors, landscape and industry trends etc.). Contribute heavily to the growth of the business’s digital marketing initiatives and will work closely with the BI, Data Science and Marketing Reporting team to develop a marketing data strategy that supports the on-boarding of MarTech, and reporting on the progress. Act as champion for the use of data in making key business decisions and is in charge of driving the day-to-day analytical approaches and explore solutions to particular problems.

Responsibilities

Insights and Reporting

• Contribute to the design and creation of reporting strategies and templates. Lead execution of complex reports, identifying and interpreting complex patterns and trends, and translating those insights into actionable recommendations.
• Create and manage scalable reporting and dashboards that monitor marketing key performance indicators (KPIs), highlight areas of improvement, and influence strategy
• Alongside key stakeholders, help define key metrics for management reports.
• Develop a data, insights and analytics roadmap, which supports improvements to existing tools, processes, and journey towards full attribution.
• Grow the volume of customers that can be identified and profiled within digital channels and assist to share this data across channels for Omni-channel success.

Data and Analytics Strategy

• Make recommendations to improve data and analytics systems and platforms, contributing to the continuous improvement and refinement of data and analytics strategy.
• Lead projects related to digital marketing, driving insights and analysis of channel strategy and performance and effectively communicate findings at all levels (within the team, to cross-functional partners, to leadership / executives).

Stakeholder Engagement

• Develop stakeholder engagement through identifying stakeholders, finding out their needs/issues/concerns and reacting to these to support the communication of business information and decisions.
• Work closely with senior data analysts (MI) in establishing reporting goals and data visualisation strategies.
• Work with Analytics Manager to define the reporting needs of the business and guarantee the high data-quality and reliability of metrics.
• Build strong relationships with marketers and cross-functional partners to provide strategic advice on channel expansion, optimisation, and business growth.
• Gain insights from analysing the data and have a point of view on best practice and communicate them both to the marketing team and senior management.

Digital Marketing Strategy and Roadmap

• Contribute to the definition of the digital marketing strategy and plan by providing input regarding the implementation of initiatives.
• Inform the digital marketing strategy by using a data-driven approach, collating business insights from analytics and other data sources, and addressing unanswered business issues in a proactive manner.
• Continually improve our digital data strategy to support our business KPIs and to facilitate a deeper understanding of digital asset performance.

Data Exploration & Analysis

• Conduct research and select relevant information to enable analysis of key themes and trends using primary data sources and business intelligence tools.
• Provide insights and analytics (internal and external) to enable digital optimisation techniques to be executed.
• Landing page user journeys, UX (informed by data) and AB testing (to understand user intent and conversion paths to driving growth).

Continuous Improvement

• Review existing operations in own area of work and implement innovation processes to generate new ideas and ensure continuous improvements are delivered.
• Solve challenging business problems creatively, efficiently, and independently, especially when faced with time and operational constraints or ambiguity.
• Use insights gained to help drive innovative capabilities that can be implemented and scaled to the
• wider TIH business.
• MarTech: play a critical role in on boarding new technology partners and implementing solid processes.

Personal Capability Building

• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Organisational Capability Building

• Use the organisation's formal development framework to identify the team's individual development needs. Plan and implement actions to build their capabilities. Provide training or coaching to others throughout the organisation in own area of expertise to enable others to improve performance and fulfill personal potential.
• Education across levels of management

Leadership and Direction

• Communicate the local action plan; explain how this relates to the function's strategy and action plan and the broader organisation's mission and vision; motivate people to achieve local business goals.

Performance Management

• Develop and propose own performance objectives; take appropriate actions to ensure achievement of agreed objectives, using the organisation's performance management systems to improve personal performance. Manage and report on team performance; set appropriate performance objectives for direct reports or project / account team members and hold them accountable for achieving these, taking appropriate corrective action where necessary to ensure the achievement of team / personal objectives.
• Ensure team training takes place (Omni-channel performance and building out the ecosystem).

Education

• School Grade 12  (Required)

Experience

• 5 or more years' of proven business data analysis, insights and marketing analytics related experience (Essential); Experience in leading impactful data-related or analytics projects and visually presenting and communicating findings with minimal supervision (Essential); Experience in communicating and collaborating with cross-functional teams such as marketing, sales, finance, business analytics, and engineering at various levels such as peers to senior leadership (Essential); Experience using and analysing large data sets (Essential); Experience using data to develop digital performance marketing strategies (Advantageous); Experience working in more than 1 business functional area (Advantageous).
   

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Job Purpose

• Support the work of the Marketing team on all work directed at planning and executing the marketing campaigns against set targets and budgets. Collaborate and work with other teams within Group Marketing.

Responsibilities

Marketing Planning

• Contribute information to marketing and campaign plans.
• Coordinating the Marketing campaign calendar and ensure that all campaigns are executed timeously.
• Checking and trafficking the sign-off process on all creative development of campaign materials, such as emails, sms, app notifications, etc.
• Coordinate the campaign code process (aka as VDNs), from requesting the campaign codes, to ensuring they’re on the campaign management system  and ready for campaign deployment.
• Check and test all campaign codes are active on all systems/platforms, e.g. test hyperlinks on campaign emails, SMS’, Facebook ads, and any other campaign chanel to ensure the leads from those hyperlinks are received and recorded on internal systems.

Marketing Execution

• Use the marketing system and protocols to deliver mostly routine support services.
• Assist with customer service response protocol to ensure all responses to queries and complaints (online, email, sms) are appropriate, timeous and consistent.
• Coordinate and ensure all Cost Estimates and Invoices are signed and distributed to the correct person/department.
• Assist on a variety of ad-hoc marketing and communication initiatives, as needed.

Marketing Campaign Development

• Carry out supplier and contract management tasks to support advertising/promotion/other marketing campaigns.
• Assist in compiling briefs to internal and external service providers, e.g. creative brief to the internal creative studio; data request brief to Data Science and Analytics,  creative brief to external agencies.
• Create emailers on the Email Service Provider, e.g. Mail Chimp, Everlytic. 
• Create SMS campaigns on SMS Service Provider, e.g. SMS Portal.

Marketing Communications

• Assist with the development and delivery of marketing communications to support the business plan and increase retention and customer lifetime value.

Stakeholder Engagement (Internal)

• Support stakeholder engagement by arranging actions, meetings, and events.
• Compile campaign briefs to call centre and operations to ensure that all call centre agents are timeously advised of new campaigns and that required product training has been completed.

Data Collection & Analysis

• Extract relevant data from information provided by others, and input it into spreadsheets or standard formats.
• Assist in tracking all campaign reports from Email Service Provider, SMS Service Providers, Telephony systems, and any other software tool, or otherwise, used for the execution of the tactical campaigns.
• Ensure management and trafficking logs with other internal departments such as IT, Digital Development team.

Personal Capability Building

• Develop and maintain excellent process or technical skills, develop and maintain an understanding of relevant technology, by participating in assessment and development planning activities as well as formal and informal training and coaching.

Organisational Capability Building

• Provide instruction and informal advice to less experienced colleagues within the team to develop their skills.

Education

• (3 year degree in marketing/communication or related (Essential); Post graduate communications degree (Advantageous)

Experience

• 2-3 years' experience in a Marketing Assistant role (Essential); Experience working within a Financial Services Industry (Advantageous).
   

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Job Purpose

• Inbound or outbound policy sales, based on leads and campaigns. Initiate the customer relationship and meet various KPIs. Connect with the customer, conduct needs analysis and propose customer solutions. Needs a solid knowledge of products, their characteristics, and market as well as focus on growth of  the brand.

Responsibilities

Customer Relationships Development

• Make calls by telephone to allocated customers to develop new relationships or as a first point of contact.

Customer Needs Clarification

• Interview the customer, following a complex multi-level sales script, to clarify the customer's requirements. Or assist in conducting interviews with potential customers to collect client requirements making detailed notes. 
• Set clear objectives for each sales call; use standard materials to make a presentation to the customer; and ask relevant questions to evaluate the customer's level of interest and to identify and respond to areas requiring further information or explanation.

Sell Customer Propositions

• Identify the products or services that best meet the customer's stated needs, explain the selection to the customer, and invite the customer to make a purchase at the standard price/terms and conditions of sale. Use personal expertise to propose quantities within standard operating systems, policies and procedures. Explain the selection to the customer, influence the customer to make a purchase with the best benefits and solutions to meet customer needs.

Operational Compliance

• Develop working knowledge of the organisation's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.

Customer Relationship Management (CRM) Data

• Schedule call back and enter relevant information into the customer relationship management system after each contact with a customer to create a call plan and to ensure that the organisation has quality data to enable effective customer retention and business development activities.

Performance Management

• Prioritise own workflow and ensure work is completed to the required standards of productivity, quality, and timeliness; use performance management systems to improve personal performance to meet SLA.

Personal Capability Building

• Keep abreast with current changes in internal policies and procedures, external regulations which is facilitated by the online training system and tracked by a formal assessment.

Sales Opportunities Creation

• Identify potential customers by obtaining information, referrals, and recommendations from existing customers.

Education

• Matric / Grade 12 or SAQA Accredited Equivalent (Essential); RE 5 (Advantageous) STI Qualification (Advantageous); FAIS recognised qualification (Advantageous); Class of Business Certification (Advantageous)

Experience

• 2-3 year telephonic sales experience (Essential); Experience in Financial Services Industry (Advantageous).
   

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Job Purpose

• Develop, create, and modify general computer applications software or specialised utility programs. Analyse user needs and develop software solutions. Design software or customise software for client use with the aim of optimizing operational efficiency. May analyse and design databases within an application area, working individually or coordinating database development as part of a team. May supervise computer programmers.

Responsibilities

Application Software Development

• Develop the most complex existing and new applications by analysing and identifying areas for modification and improvement. Develop new applications to meet customer requirements.

Improvement / Innovation

• Identify shortcomings in existing business practices, then suggest and implement improvements while developing and delivering projects or a work stream within the organisation's change management program. Involves working with guidance from senior colleagues.

Applications Software Maintenance

• Monitor, identify, and correct more complex software defects to maintain fully functioning applications software.

Testing IT Performance

• Perform website/applications software tests and respond to call log process to monitor, diagnose, and correct performance issues.

Information Security

• Implement and provide input on the design of required security measures such as data leaks, message encryption, monitoring performance to notify security experts of any problems.

Personal Capability Building

• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media. Continue to learn new languages/technologies.

Organisational Capability Building

• Provide coaching to team members to develop their skills.

Operational Compliance

• Identify, within the team, instances of non-compliance with the organisation's policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these and escalating issues as appropriate.

Application Software Roadmap

• Contribute to and maintain road map to facilitate application software development and ensure the development work is prioritised in line with business requirements.

Customer Service

• Provide a quality service to customers while identifying opportunities to secure new business or support retention. Responsibilities may include processing cases, dealing with complex queries and investigating and resolving customer problems.

Education

• Grade 12/ SAQA Accredited Equivalent (Essential); A recognised software development certification/degree/diploma (Essential)

Experience

• 4 or more years experience using relevant programming languages or technologies (Essential) 
• Previous experience in a financial services environment (Advantageous).

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Job Purpose

• Obtain and capture information from insured or designated persons for purpose of settling claim with insurance carrier. To assist with administrative amendments, provide information and insights on policies, additional benefits and up-sell products to the customer.

Responsibilities

Customer Management (External and Internal)

• Help manage customers by carrying out standard activities and provide solutions for first call resolution and completion of customer request and executed according to the required standard.

Customer Needs & Analysis

• Ask questions and probe for clarity to gathers relevant information to assist in resolving customer request.

Up-sell Customer Propositions

• Identify the products or services that best meet the customer's stated needs, explain the selection to the customer, and influence the customer to make a purchase.

Correspondence

• Respond to routine requests using telephonic conversation or emails and to more unusual requests by editing templates to create customised responses (internal and external).

Operational Compliance

• Develop working knowledge of the organisation's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.

Administration

• Update policy information e.g change of address, change policy holder details, banking details and attend to the customer request on a range of policy related issues. Provide best practice support to customers on the administration process requirements and other departmental systems, in line with claims policy, rules and SLAs.

Personal Capability Building

• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Work Scheduling and Operational Compliance

• Work according to an assigned schedule.
• Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.

Education

• Matric / Grade 12/ SAQA Accredited Equivalent (Essential); Regulatory exam 5 (Advantageous); STI Qualification (Advantageous); Class of Business (Advantageous); Customer Service certificate/or related qualification (Advantageous)

Experience

• 2 or more years customer service experience (Essential); 1 year call centre experience in Financial services industry (Advantageous).
   

go to method of application »

Job Purpose

• Inbound or outbound policy sales, based on leads and campaigns. Initiate the customer relationship and meet various KPIs. Connect with the customer, conduct needs analysis and propose customer solutions. Needs a solid knowledge of products, their characteristics, and market as well as focus on growth of  the brand.

Responsibilities

Customer Relationships Development

• Make calls by telephone to allocated customers to develop new relationships or as a first point of contact.

Customer Needs Clarification

• Interview the customer, following a complex multi-level sales script, to clarify the customer's requirements. Or assist in conducting interviews with potential customers to collect client requirements making detailed notes. 
• Set clear objectives for each sales call; use standard materials to make a presentation to the customer; and ask relevant questions to evaluate the customer's level of interest and to identify and respond to areas requiring further information or explanation.

Sell Customer Propositions

• Identify the products or services that best meet the customer's stated needs, explain the selection to the customer, and invite the customer to make a purchase at the standard price/terms and conditions of sale. Use personal expertise to propose quantities within standard operating systems, policies and procedures. Explain the selection to the customer, influence the customer to make a purchase with the best benefits and solutions to meet customer needs.

Operational Compliance

• Develop working knowledge of the organisation's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.

Customer Relationship Management (CRM) Data

• Schedule call back and enter relevant information into the customer relationship management system after each contact with a customer to create a call plan and to ensure that the organisation has quality data to enable effective customer retention and business development activities.

Performance Management

• Prioritise own workflow and ensure work is completed to the required standards of productivity, quality, and timeliness; use performance management systems to improve personal performance to meet SLA.

Personal Capability Building

• Keep abreast with current changes in internal policies and procedures, external regulations which is facilitated by the online training system and tracked by a formal assessment.

Sales Opportunities Creation

• Identify potential customers by obtaining information, referrals, and recommendations from existing customers.

Education

• Matric / Grade 12 or SAQA Accredited Equivalent (Essential) Regulatory Exam 5 (Advantageous); FAIS credits, CPD hours and COB (Advantageous)

Experience

• 2-3 year telephonic sales experience (Essential); Experience in Financial Services Industry (Advantageous).
   

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Job Purpose

• Support the assessing process by safely transporting non-drivable vehicles in the non-drivable assessment and storage facility. Enable first-time accurate motor assessment which contributes to the customer experience, ensuring this is done in accordance with all companies’ policies and procedures.

Responsibilities

Disassemble Equipment

• Carry out standard activities to disassemble vehicles under detailed guidance. Troubleshoot basic technical or operational problems by applying previously defined solutions supplied by the Assessor.
• Accurately disassemble a motor vehicle by applying the necessary skills and knowledge of motor vehicles area of impact.
• Package all parts in accordance to company requirements in order to save cost on replacements on parts that could be salvaged for re-use and prevention of additional damage.
• Ensure all disassembled parts for non-driveable disassembled vehicles are loaded and transported with the specific vehicle to the storage area.

Operating Machinery or Equipment

• Operate various machines, adjusting one or more variables to achieve efficiency.
• Safely ensure the movement and loading of non-driveable vehicles using a forklift as well as hoists within allocated areas by applying the necessary skills and knowledge.

Occupational Health and Safety

• Follow a range of mandatory work instructions (including use of personal protection equipment where relevant) to safeguard the environment and the well-being of oneself and others.

Administration

• Conduct data entry into company systems using the appropriate application, and review and verify the information to ensure accuracy and accessibility. 
• Ensure all checklists for received, disassembled and dispatched vehicles are accurate and contain detailed information of the motor vehicle.
• Ensure that the allocated maintenance checklist on the forklift truck is completed daily and reported on.

Operations Management and Compliance

• Carry out operational tasks by following established processes. Involves working within given settings or parameters.
• Follow a straightforward mandatory procedure to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.

Work Scheduling and Allocation

• Work according to an assigned schedule.

Internal Communications

• Exchange information with people by having courteous interactions with them.
• Provide daily feedback to line manager on all actions (unforeseen damages/ amount of vehicles disassembled etc.). Communicate with Assessor as and when required.

Personal Capability Building

• Develop and maintain excellent skills by participating in assessment and development planning activities as well as formal and informal training and coaching.

Education

• Grade 12/ SAQA Accredited Equivalent (Essential); Forklift Licence (Advantageous)

Experience

• 1 or more years disassembling experience (Essential).