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Founded over thirty-eight years ago in March 1971, The Prestige Cosmetics Group (Pty) Ltd is today the leading distributor of fine fragrances, cosmetics and specialised skincare in South Africa. By investing in our brands, our people and our capabilities, PCG continues to be acknowledged as the preeminent business in the distribution of luxury products in So...
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KEY RESPONSIBILITIES
ACHIEVE COUNTER SALES TARGETS
- Set targets for self and team
- Drive achievement of sales targets for team (weekly and monthly)
- Achieve own sales target
- Event planning identified, arranged and co-ordinated within store to drive sales targets (2 events per month)
- Increase Ranking in store
- Monitor monthly performance axes split/slow lines and determine suitable actions to address problems
- Achieve a minimum IPT of 2.5
- Drive brand incentives to achieve targets
BRAND MANAGEMENT
- Increase brand awareness and image through ensuring adherence to grooming and uniform guidelines
- Ensure that the team members maintain counter hygiene according to brand standards at all times
- Merchandising of stock according to merchandising guidelines
- Submit competitor analysis reports to RDM
STOCK MANAGEMENT & MERCHANDISING
- Identify and plan stock and tester need for the month and ensure orders are placed timeously and follow up the receipt thereof
- Identify and plan supplies and counter tools for counter for the month and ensure orders are placed timeously
- Submit stock management sheets to RDM monthly/weekly
- Know your stock versus tester ratio to ensure that you merchandise and sell accordingly.
- Identify maintenance issues and snags and ensure these are resolved
RELATIONSHIP MANAGEMENT
- Ensure client experience standards are upheld and reinforced
- Build in-store relationships with all levels of store management
- CRM Management – oversee and ensure the maintenance of the CRM cards to retain customers and ensure regular contact with VIP clients
- Oversee BC’s communication to customers to ensure recruitment and retention
- Drive increased customer data base (attraction of NEW customers)
- Manage in store customer complaints or concerns
- Provide feedback to RDM’s regarding any customer issues or feedback within 24 hours
ADMINISTRATION
- Daily, weekly, monthly sales tracking sheets completed and submitted to RDM
- Weekly and Monthly top 5 competitors submitted to RDM
- Analyse sales and competitor reports to identify trends and sales opportunities
- Counter schedules set to meet staffing needs
- Manage leave applications
- Submit claim forms for overtime, night work (holidays etc.)
- Counter checklist submitted weekly to RDM
- Submit counter event report including photographs to RDM
TEAM/STAFF MANAGEMENT
- Assist the RDM in the recruitment of new team members
- Induct new staff members
- Identify training needs for team members
- Coach, train and oversee the development of team members
- Attend classroom training and ensure that staff apply this ongoing learning on counter
- Submit role play and coaching tracking forms monthly to RDM
- Oversee and drive a healthy team moral and culture
- Manage conflict on counter
- Ensure sufficient staffing requirements
- Manage daily team/people issues (absenteeism, leave, time keeping)
- Conduct weekly team meetings for on-going communication
- Conduct weekly EMTs in store to ensure key focus areas are addressed and standards are maintained. Maintain records of all EMTs and report back to RDM monthly. Monitor impact of EMTs on counter.
- Formally review job performance for all employees quarterly and annually and maintains written records of such meetings
- Conduct monthly one on ones with sales team to address performance (good and poor) in a formal meeting and submit a written report to RDM
- Conduct monthly one on ones with Make Up artist in order to ensure efficient management of the makeup axis and submit a written report to RDM and Training Manager
REQUIREMENTS/QUALIFICATIONS
- Matric certificate
- At least 3 years retail and cosmetics experience
- Previous in store Counter Manager experience
- Certificate in Beauty/Make-Up is advantageous
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KEY RESPONSIBILITIES
PR Business Performance
- Conceptualise and create a strategic PR and Communication strategy for the brand in collaboration with the Marketing Manager, always adhering to international brand image and guidelines.
- Source, create and sustain strategic and effective media partnerships and/or relations that actively track positive exposure of the brand in the South African media within the print and online channel.
- The efficient collation, accurate updating and engaging reporting of all media features and landscape information on a monthly basis.
- The efficient collation, accurate updating and engaging reporting of all relevant competitor activity within the media at large on a monthly basis.
- Understand parameters of the brand’s A&P allocation to PR and manage PR initiatives within the specified budget.
- Ensure accurate and timeous reporting of all spend within the budgets.
- Re-evaluate and improve the PR and Communication strategies timeously to ensure maximization of features and broadcasting.
- Maintain and develop strong relationships with relevant media, agencies and influencers.
- Oversee the development of the Influencer Strategy as required.
- Negotiate and coordinate feature stories linking the brand heritage to new launches and their creators.
- Liaise with the brand principal on a monthly basis/as required for all day to day activities (for example - new launches, quotes, interviews with spokespeople etc).
- Create strategic and creative plans for seasonal initiatives.
- Organise press trips with pre-negotiated titles to secure event and topic coverage.
- Pitch shoot ideas and coordinate details based on social listening and marketing priorities.
- Work closely with the team in order to maintain synergy and support on all key launches.
- Support in-store and external launches/events when appropriate.
- Oversee and manage PR agencies as required
Digital Marketing Business Performance
- Support the development of the market’s digital strategy with the Marketing Manager, build the operational plan and ensure successful execution, leveraging retailer partnerships, in-house digital resources and brand experts.
- Drive synergy and 360-focus to ensure a holistic approach to digital.
- Ensure a consistent and cohesive presence of the brand across all retailer digital platforms – aligned with brand expectations.
- Be the link between the brand’s digital team and the local partners.
- Plan and implement all brand-level digital campaigns.
- Management of E-Retail
- Manage all E-Retail activities
- Manage all E-Retailers website updates and campaign launches
- Manage communication with E-Retailers on animations (emails, social media, etc.) based on brand guidelines, and ensure close collaboration with the brand principal.
- Brief brand principal e-Retail team on visuals needed
- Produce weekly updates and monthly sales report
- Organise regular test purchases
- Monitor E-Retailer activities and competition (social media)
- Link with Legal on Grey Market
- Evaluate and Implement (where relevant) best practices from the global brand team
- Ensure approval of retailer’s emails and website features
- Ensure communication and buy-in of Digital updates/plans with all relevant stakeholders (internal and external)
Market/Region Intelligence
- Conduct regular environmental scans of competitor activities.
- Ensure monthly communications to highlight trends and opportunities in the market.
- Manage and implement best practices to continuously improve brand performance.
- Provide competitor feedback to relevant stakeholders to ensure relevant insights are considered to develop marketing strategies and activities.
- Ensure relevant reporting with insights and actions to various stakeholders as required.
Stakeholder Management and Engagement
- Build and maintain strong relationships with all stakeholders (internal and external) to ensure full support of the brand in the market.
- Work with all stakeholders to gain maximum exposure for the brand.
- Ensure optimal relationships with all e-retail partners.
Leadership and Culture
- Manage own personal development through your PDP (Personal Development Plan). Request training and feedback on performance at least once a month and strive to improve based on these interventions.
- Adhere to the company's values.
- Be an active participant in all culture initiatives and activities.
- Take responsibility for all issues facing the department, work as a team and mentor/coach new team members as required.
- Communicate with your line manager regularly and make recommendations on improving efficiencies and effectiveness in the department.
- Contribute positively to create a harmonious working environment for all team members.
MINIMUM REQUIREMENTS/QUALIFICATIONS
- Business/Marketing degree
- 5 years relevant experience across PR and Digital Marketing in the cosmetics/luxury brands industry
- Strong knowledge and experience on working with social media channels and e-retailers
- Experience working with paid online campaigns e.g. Google, META is advantageous
- Excellent interpersonal skills, able to build strong relationships with internal and external stakeholders.
- Analytical mindset, with the ability to interpret data and derive actionable insights.
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KEY RESPONSIBILITIES
Marketing/Brand Support Functions
- Be a custodian of the brand image in South Africa, maintaining brand equity and integrity at all times
- Liaise with the brand team (Digital, PR, Trade Marketing) to understand marketing goals and provide support as required and directed by the Marketing Manager
- Present marketing and branding ideas to the team
- Ensure compliance with relevant legal, brand and process requirements
- Provide support to the Marketing Manager on brand specific tasks
Systematically develop processes that provide relevant information and support to the Marketing Manager, including but not limited to:
- Inventory review and reporting
- Monthly brand reporting
- Retailer sales performance and stock reporting
- Administrate the process flow of all new products both internally and externally to ensure products are loaded correct and timeous
- Timeous accurate completion and submission of all retailer buy plans/master files and seasonal marketing/online booking calendars and forms
- Timeous and accurate management of price increases as required
- Ensure all documents are accessible at all times
- Deliver within set deadlines
- Provide optimum service levels to all stakeholders internally and externally
- Manage customer and consumer queries professionally to achieve a positive outcome
- Assist with project-based assignments set out by the Marketing Manager to gain knowledge and practical experience in development-focused tasks
- Track competitor activity monthly and gain learnings from analysis
- Spend time in-store to obtain trade experience/knowledge and gain customer insights
- Support the team with all administration tasks as required
Sales Performance
- Regularly review business performance to ascertain challenges and opportunities
- Assist in the management of inventory to ensure brand stock levels in house meet both the brand and organisational requirements
- Report on brand performance monthly as required (including but not limited to sales, retailers performance, SKU performance, PR, new launches)
- Assist in the management of new launches including stock tracking with demand planning, receipt of retailer orders vs plan, stock distribution (together with POSM) from the warehouse, communication with the sales team, proactive adaptations to plans to maximise launch potential and follow up and reporting following launch period
- Engage in research to gain relevant information including but not limited to competitors, pricing and target markets
Stakeholder engagement and management
- Build and maintain strong relationships with all stakeholders to ensure full support of the brand in the market
- Work with stakeholders to gain maximum exposure for the brand
- Co-ordinate and implement PR activity including distribution of new launches and tracking and reporting on local media and digital coverage
Budget and financial responsibilities
- Allocate resources and work with others to ensure specified budgets and ROI requirements are observed
Leadership and Culture
- Manage own personal development through your PDP (Personal Development Plan). Request training and feedback on performance at least once a month and strive to improve based on these interventions.
- Adhere to the company's values.
- Be an active participant in all culture initiatives and activities.
- Take responsibility for all issues facing the department, work as a team and mentor/coach new team members as required.
- Communicate with your line manager regularly and make recommendations on improving efficiencies and effectiveness in the department.
- Contribute positively to create a harmonious working environment for all team members.
MINIMUM REQUIREMENTS/QUALIFICATIONS
- Business/Marketing degree
- Proficient with Microsoft Office Suite (including word processors, spreadsheets, design applications and presentation programmes)
- At least 2 years brand/marketing experience
- Cosmetics industry experience in the luxury sector is advantageous
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KEY RESPONSIBILITIES
Business Performance
- Strategy & Planning: Develop (together with the Marketing Manager) and implement trade marketing strategies, animation and promotional plans to support sales growth and brand objectives.
- Brand Activation: Manage the execution of in-store marketing campaigns, including promotional events, product launches, and seasonal activations across retail outlets.
- Retailer Relations: Build and maintain relationships with retail partners and key accounts, collaborating to ensure optimal brand visibility and alignment with promotional calendars.
- Merchandising Excellence: Oversee the development and deployment of point-of-sale (POS) materials, displays, and brand visuals to ensure consistent luxury branding across locations.
- Marketing and Sales Tools: Ensure all testers, samples and promotional gifting is forecasted and implemented across various retailers.
- Market Analysis: Conduct regular market analysis to understand consumer behavior, competitive landscape, and emerging trends in the luxury cosmetics sector.
- Budget Management: Monitor and manage trade marketing budgets, ensuring effective allocation and ROI on campaigns and activations.
- Performance Tracking: Measure, analyze and report on the performance of trade marketing activities, providing insights and recommendations for continuous improvement.
- Collaboration: Work closely with the Sales and Brand teams to ensure alignment of trade marketing initiatives with overall brand strategy and sales targets.
Market/Region Intelligence and Reporting
- Conduct regular environmental scans of competitor activities.
- Ensure monthly communications to highlight trends and opportunities in the market.
- Manage and implement best practices to continuously improve brand performance.
- Provide competitor feedback to relevant stakeholders to ensure relevant insights are considered to develop marketing strategies and activities.
- Ensure relevant reporting with insights and actions to various stakeholders as required.
Stakeholder Management and Engagement
- Build and maintain strong relationships with all stakeholders (internal and external) to ensure full support of the brand in the market.
- Work with all stakeholders to gain maximum exposure for the brand.
- Ensure optimal relationships with all retail partners.
Leadership and Culture
- Manage own personal development through your PDP (Personal Development Plan). Request training and feedback on performance at least once a month and strive to improve based on these interventions.
- Adhere to the company's values.
- Be an active participant in all culture initiatives and activities.
- Take responsibility for all issues facing the department, work as a team and mentor/coach new team members as required.
- Communicate with your line manager regularly and make recommendations on improving efficiencies and effectiveness in the department.
- Contribute positively to create a harmonious working environment for all team members.
MINIMUM REQUIREMENTS/QUALIFICATIONS
- Business/Marketing degree
- 3 years relevant experience in the cosmetics/luxury brands retail industry
- Proven track record in executing successful trade marketing and in-store campaigns.
- Strong understanding of the South African retail landscape and luxury cosmetics market.
- Exceptional project management and organizational skills, with attention to detail.
- Excellent interpersonal skills, able to build strong relationships with internal and external stakeholders.
- Analytical mindset, with the ability to interpret data and derive actionable insights.
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KEY RESPONSIBILITIES
Team leader: the Assistant Boutique Manager guides their team towards achieving results and developing individual talents.
- Alongside the Boutique Manager they will creates an environment rich with ethics, integrity, and diversity, which leads to positive team collaboration
- Partners with Boutique Manager to proactively identify, address and manage any employee relations issues in accordance with the local Chanel policies and procedures and shares feedback on performance
- Help facilitates frequent team and individual communication in order to ensure collective knowledge to all members of the boutique staff
- Shares the brand vision and the boutique challenges, gives meaning and empowerment to the team while holding them accountable
- Boutique Administration
- Standard Operating Procedure on the Job Training implementation
Administration/Reporting
- Review and analyse all category sales
- Review all stock reports that are submitted monthly and ensure actions are taken to address identified
- Update respective reports monthly (Sales consultant Performance / New Launch feedback / Event feedback / analysis and sales).
- Provide feedback and reporting on business performance in terms of customers, competitor activities, product acceptance, and distribution and target sectors.
- Provide feedback on any information relating in to development within the V&A catchment area.
Business developer: the Assistant Boutique Manager embodies an entrepreneurial spirit.
- Works in harmony with the Boutique Manager to drive growth by achieving retail and CRM targets and acts pro-actively to recruit, retain and grow client return rate
- Develops business initiatives in line with the brand vision and strategy
- In the absence of a manager take responsibility for staff schedules, including day-to-day operational zoning to ensure floor coverage and optimal client service
- Supports the Boutique Manager in communicating retail and collateral stock needs to all necessary parties
- Takes accountability alongside the Manager for the responsibility for all loss prevention activities, such as in-store security and inventory management
- Has a solid understanding of the business environment
- Works with Manager to provide feedback and reporting to line manager in order to influence strategies and recommendations
Experience creator: the Assistant Boutique Manager creates conditions for a consistent and memorable experience.
- Leads by example on the selling floor by creating tailor-made client experiences, personalized for each visit and each client, using the CHANEL experience ritual and building long-lasting relationships
- Considers the omni-channel journey as a whole and helps the team embrace digital shopping trends
- Co-creates stories with and for the client, sharing the brand culture and blending it with the client's personal story at the point of sale
- Facilitates the resolution of client service complaints with a holistic approach so that each client leaves satisfied, regardless of which channel they chose to shop
- Ensures team has tools/training to provide a Chanel client experience
- Provides flexibility to allow the BA to create their own experience
- Ensures visual merchandising guidelines are adhered to throughout the boutique and guarantees that the boutique remains clean, tidy and welcoming always
CHANEL ambassador: the Assistant Boutique Manager embodies the values of the brand.
- CHANEL Insider: has a solid knowledge of the Brand, its heritage and know-how, and shares it with clients as well as the team
- Implements all training received, is curious to learn more in order to nourish a global and beauty culture, being pro-active in self-learning
- Always implements and ensures respect of the uniform and grooming guidelines
Boutique operations: the Assistant Boutique Manager delivers strong operational excellence with support of their manager
- Supports the Manager in all areas of boutique operations, ensuring compliance across all areas and implementing clear and transparent procedures. Ensure the smooth running of all boutiques at all times, including responsibility for day-to-day operations such as boutique opening/closing, security and cleaning.
- Stock Management
- Responsible for the stock, tester and sample inventory of each boutique, keeping stocks of each to a minimum to ensure quick turnover.
- Support the Manager in ensure that the stock levels meet the needs of the business, managing planned seasonal increases in good time.
- Work with the Manager to increase stock accuracy in (stock audits), working to minimize stock loss at all times.
- Ensure meticulous stock handling and storage procedures are established and followed in each boutique.
- New line ordering and set up as required, ensuring that quantities ordered are realistic and reflect the needs of the business.
- Till and Cash Handling Procedures
- Ensure all team members are fully trained on Company till and cash handling procedures, and that these are always adhered to.
- Ensure Company returns procedures are clear and adhered to.
- Working with the Visual Merchandising Team, ensure that the CHANEL Standalone Boutique merchandising guidelines are always followed.
- Responsible for ensuring clarity of Health and Safety training and procedures in each boutique
REQUIREMENTS/QUALIFICATIONS
- Matric certificate
- At least 3 years retail and cosmetics experience
- Certificate in Beauty/Make-Up is advantageous
go to method of application »
KEY RESPONSIBILITIES
ACHIEVE COUNTER SALES TARGETS
- Achieve monthly and annual set budgets
- Track counter and individual targets
- Sell and drive sales in order to achieve targets
- Assist in setting up and driving sales at Counter events
- Provide feedback on sales/counter related issues or concerns
BRAND MANAGEMENT
- Increase brand awareness and image through ensuring adherence to grooming and uniform guidelines
- Monitor competitor activity
- Know your in-store ranking
- Ensure that stock is merchandised according to merchandising guidelines
- Know your stock versus tester ratio and report out of stocks RDM daily to drive sales and maintain an exceptional client experience
- Ensure that counter hygiene standards are maintained according to brand standards at all times
CLIENT EXPERIENCE
- Uphold and reinforce the Client experience standards
- Build relationships and loyalty with clients
- Drive increased customer data base (attraction of NEW customers)
ADMINISTRATION
- Complete daily tracking sheets and submit weekly to RDM
- Complete all progress reports required and submit timeously
- Complete and update client cards for all new and existing clients and file accordingly
TEAM WORK
- Work in collaboration with other colleagues to drive and execute overall budgets as well as supporting events
- Support and assist new team members with onboarding and orientation
- Build relationships with respective retailer to achieve key outputs
REQUIREMENTS/QUALIFICATIONS
- Matric certificate
- Previous retail makeup and skincare experience
- Certificate in Beauty/Somatology is advantageous
go to method of application »
KEY RESPONSIBILITIES
ACHIEVE COUNTER SALES TARGETS
- Achieve monthly and annual set budgets
- Track counter and individual targets
- Sell and drive sales in order to achieve targets
- Assist in setting up and driving sales at Counter events
- Provide feedback on sales/counter related issues or concerns
BRAND MANAGEMENT
- Increase brand awareness and image through ensuring adherence to grooming and uniform guidelines
- Monitor competitor activity
- Know your in-store ranking
- Ensure that stock is merchandised according to merchandising guidelines
- Know your stock versus tester ratio and report out of stocks RDM daily to drive sales and maintain an exceptional client experience
- Ensure that counter hygiene standards are maintained according to brand standards at all times
CLIENT EXPERIENCE
- Uphold and reinforce the Client experience standards
- Build relationships and loyalty with clients
- Drive increased customer data base (attraction of NEW customers)
ADMINISTRATION
- Complete daily tracking sheets and submit weekly to RDM
- Complete all progress reports required and submit timeously
- Complete and update client cards for all new and existing clients and file accordingly
TEAM WORK
- Work in collaboration with other colleagues to drive and execute overall budgets as well as supporting events
- Support and assist new team members with onboarding and orientation
- Build relationships with respective retailer to achieve key outputs
REQUIREMENTS/QUALIFICATIONS
- Matric certificate
- Previous retail and fragrance experience
Method of Application
Use the link(s) below to apply on company website.
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