Fresh Jobs at Tracker Connect (Pty) Ltd

Introduction

• Tracker requires a Business Sales Consultant in Middleburg that will report to the Business Sales Manager. The position will suit a self-starter with an outgoing personality and mature attitude who can communicate confidently at all levels. The ideal candidate must currently be active in the corporate industry. We offer industry leading company benefits, a competitive basic salary, and large commission earning potential.

Job description

• SOLUTIONS SELLING - Identify opportunities and generate sales in the corporate sector (SMME and Large commercial customers)
• Strong cold-calling capabilities and perseverance to continuously fill a pipeline
• Maximise sales opportunities:
• Achieve monthly, quarterly, and annual installation and revenue targets
• New Business focussed, identify and prospect new customers and markets
• Work with other sales channels within Tracker (dealer, broker and fitment centre) to maximise sales opportunities
• Maintain, manage and grow penetration into an existing customer database
• Provide excellent service and support to both existing and prospective customers
• Manage and action leads received from internal and external partners within timeframes determined by management
• Maintain Industry, Product, and Technical knowledge as determined by management which is measured through regular assessments
• Presentations to all levels including senior/executive management
• Accomplish expected activity levels determined by management
• All administrative functions required of the role, including preparation and submission of quotations and reporting to management

Minimum requirements

• At least 5 years sales experience in Corporate/Business/Automotive markets
• Completion of recognized formal sales training courses or relevant experience
• Computer literate: MS-Office suite
• Excellent presentation and negotiation skills
• Excellent communication, organizational and time management skills
• Customer and service orientated
• Proven track record of sales target achievement
• Self-motivated, solution driven and passionate about sales
• Valid Driver’s License

Deadline:28th April,2026

go to method of application »

Introduction

• Tracker requires the services of Installation Technicians in the Installations Department based at the Western Cape office in Cape Town. This department is responsible for effective installations of sophisticated electronic equipment into various types of vehicles. This position requires the candidates complete all tasks schedule by the scheduling department efficiently and according to the set Tracker standards. The candidates will also be required to support the existing organization, the staff within the department, the different departments and the branches in the various regions when required. The candidates must be customer service driven and be able to work independently. Attention to detail and meticulousness is an inherent requirement of the job. The candidates must be well presented.

Job description

•   Perform installations of sophisticated electronic units into various vehicle types including motorbikes, trucks, busesand plant machinery.
•   Perform the installations as per the set standard of quality.
•   Perform the installations at a site convenient to the customer.
•   Communicate with the customers regarding the installation process in a professional and courteous manner at all times.
•   Complete all relevant documentation associated with the installation.
•   Provide customer service in accordance with a set standard.
•   Be responsible to determine and request additional 

Minimum requirements

• Grade 10. Matric will be advantageous
• PSIRA registered and active
• National Technical Certificate in Automotive Electronics/Motor Mechanic would be advantageous
• Minimum 3 years’ experience as an auto electrician, motor mechanic, installation of Tracking devices, vehicle      accessories and vehicle alarms.
• Valid driver’s license (not less than 12 months)
• Computer literate
• Be prepared to travel.

Required Competencies 

• Excellent administrative skills.
• Excellent fault-finding skills and techniques.
• Excellent Communication Skills
• Excellent customer service skills
• Self-disciplined and self-motivated
• Sharp Problem-Solving Skills
• The Ability to Work Within a Team
• Creative Thinking 

Deadline:30th April,2026

go to method of application »

Introduction

• Tracker requires the services of a Supervisor in the Acquisitions Department at Tracker Head office, based in Johannesburg. We require a diligent and hard-working individual, who can be a part of a highly motivated and pressurized environment.

Job description

• Marketing of Tracker products and services to both existing and prospective clients
• Ensure that email requests (VAX) received are handled efficiently and service level agreements are maintained.
• Ensure that all administrative tasks including capturing of leads are handled efficiently.
• Manages all Call centre activities and the daily running of the team.
• Increases customer satisfaction via process improvement initiatives.
• Listening to calls to improve quality and minimise errors and track agent performance.
• Reviewing the performance of staff and identifying training and development needs
• Collation and discussion of KPA’s and implementation of Performance Improvement Plans / Performance Development Plan’s where applicable
• Ensuring that the necessary disciplinary action is taken in accordance with the Company’s code of conduct.
• Recording stats, analyse trends and performance levels of the call centre in relation to the strategic objectives and sales targets and preparing reports on a daily / weekly and monthly basis.
• Handling complex customer complaints
• Coaching, training, motivating and retaining staff.
• Ensure a minimum of 95% conversion rate on lead to contract.
• Manage department resources as required to support customer demands and business needs.
• Be able to establish, build and maintain relationships with all Internal Departments and Management – up to executive level & external customer interaction.
• Management of acquisition campaigns
• Assist with any other tasks or duties assigned by the Manager.

Minimum requirements

• Matric/NQF level 5 or higher qualification
• Minimum 2 years Contact Centre supervisory/leadership experience.
• Proficient skills in Microsoft Word and Excel
• Excellent written and verbal skills
• Familiarity with Industrial Relations, Customer Relations and General Management
• Training experience will be advantageous.

Competencies Required: 

• High Execution capabilities
• Proactive; Hands on
• Analytical and data driven.
• Fast adopter to change.
• Customer-centric mentality
• Creativity
• Good decision-making skills.
• Deadline management
• Teamwork, coaching and guiding.
• Work accurately with high level of attention to detail

Deadline:30th April,2026

go to method of application »

Introduction

• The Installation Supervisor will directly supervise the departmental delivery of agreed KPIs achieved through the Installation and Installation Quality Technicians; ensure proper training is conducted; appropriate application of offers and customer management is implemented effectively. The role needs to further drive communication and feedback to critical stakeholders and other parts of the organization to ensure a feedback loop is maintained that enhances the overall customer experience and operational objectives.

Job description

• Ensure that the Technicians and Quality Assurers have a good understanding of the company goals and strategy. 
• Ensure that the Technicians and Quality Assurers have a good understanding of the installation process ad procedure.
• Conduct relevant analyses of individual Technicians and Quality Assurers as well as team statistics and trends on a regular basis in order to produce meaningful insights that can assist with improving productivity.
• Prepare all relevant business reports on a daily, weekly and monthly basis in line with agreed quality standards and deadlines.
• Supervise department resources as required to support customer demands and business needs.
• Drive the delivery and implementation of department Service Level Agreements through strict compliance.
• Compile monthly stats on efficiency reports and provide meaningful recommendations to the department manager.
• Compile monthly stats on customer service reports and provide meaningful recommendations to the department manager.
• Ensure that new information regarding methods of installation is communicated to all team members.
• Compile monthly stats on recovery rate reports and share findings and insights with the department manager.
• Ensure that the Technicians follow the predetermined schedule to achieve maximum productivity while delivering excellent customer service.
• Ensure that the Technicians liaise with scheduling with regards to installation address, vehicle details, etc. to ensure integrity in their delivery.
• Ensure that the Technician’s allocated jobs are completed at a rate of 100%.
• Liaise with scheduling to ensure that the Technician’s schedules are correct to minimise cancellations and frustrations, in line with customer service standards.
• Ensure that the Technicians and Quality Assurers have the necessary tools and test equipment to fulfil their roles successfully.
• Ensure that the Technician’s and Quality Assurer’s vehicles are serviced and maintained to minimise breakdowns.
• Maintain a good relationship with the scheduling supervisors to ensure that efficiencies are met in line with departmental objectives.

Minimum requirements

• Essential: Matric NQF 4
• Essential: At least 5 years’ technical (tracking) experience.
• Essential: At least 2 years’ experience within the Quality Assurance environment.
• Desirable: At least 1 year Supervisory or Team Lead experience.
• PSIRA Grade C. Registered and Active
• Demonstrated competence and working knowledge of administrative, organising, coordinating and PR skills is required.
• Demonstrated competence and working knowledge of Microsoft office.

Competencies required

• Supervisory capabilities
• Creative thinking
• Influencing and convincing skills
• Negotiation Skills
• Conflict Management
• Customer service orientation
• High analytical and insight generation capabilities
• Resilience and ability to work under pressure
• Strong interpersonal skills
• Management of financial resources
• Judgment and Decision Making
• Complex Problem Solving
• Critical Thinking
• Articulating information effectively
• Coordination ability
• Cultural sensitivity social perceptiveness

Deadline:24th April,2026

go to method of application »

Introduction

• Tracker requires the services of a Customer Engagement Agent in the Customer Service department based at Tracker Head Office in Johannesburg.

Job description

• The incumbent is expected to be a one-stop call resolution employee by answering incoming calls and resolving queries received from Tracker Clients according to the relevant SOP and company standards.
• Contribute towards maintaining a departmental Abandonment Rate and Service Level according to the company standards.
• Accurate capturing of data and updating of client information while speaking with the client.
• Ensure that Customer Service standards are maintained in a highly pressurized environment.
• Meet targets as per Key Performance Agreement.
• Follow up on client’s outstanding queries.
• Accurate record keeping of statistics as per stipulated guidelines.
• Effective utilization of the post call service rating system
• Ability to interpret the financial system and assist clients with basic financial and legal queries.
• Contribute to effective retentions of customers through excellent query resolution. Show tolerance and patience in understanding customer complaints, and   ability to positively  turnaround the call.
• Post installation testing and unit related investigations. First line technical support for Tracker units.
• Distribution of Skytrax Service Requests after in-depth investigation and analysis was done on possible cause of problem.
• Adherence to schedules as determined on the Telephony system.
• Ensuring that electronic communication received within the Customer Service Division is handled efficiently in line with SLA’s and standards.
• Assist with any other tasks or duties assigned by the Supervisor as the need arise to ensure exceptional and efficient service within the Customer Service division.

Minimum requirements

•    Matric
•    Minimum of 3-4 years Call Centre experience, of which 1 year dealing with a variety of queries and complaints       in Inbound and Outbound.
•    Tertiary qualification will be an advantage.
•    Technical, Financial and Credit Control background would be an added advantage.
•    A passion for customer service and a professional attitude at all times.
•    Knowledge of Tracker products and systems would be an added advantage.
•    The ability to cope with a constant changing and pressurised environment.
•    The ability to work in an environment where multi-skilling is required.
•    The incumbent should have excellent interpersonal skills and the ability to pay attention to details. 

Deadline:30th April,2026

go to method of application »

Introduction

• Tracker is looking for a TQM Technician in their technical support division based in our Johannesburg Head office. The strategic objective of the role is Installing and Investigating VNT/VND, SR’s, R&D Projects, FC & OEM Visits, technical reports & documents.

Job description
VNT & VND Activity

• Investigate VNT & VND.
• Compile an accurate and detailed report regarding the findings of the installation.
• Submit Findings report to Technician Administrator.
• Update TQM Feedback Form Findings on SharePoint.

QA Investigation SR’s Activity

• Investigate the quality of the installation.
• Compile an accurate and detailed report regarding the findings of the installation.
• Submit report to Technicians Manager if the installation was substandard.
• Update TQM Feedback Form Findings on SharePoint.

Productivity

• Technician must achieve a 100% Productivity per month.
• Productivity includes admin, drive time and installation time completed during the month by the Technician

General Admin

• Capture daily activities (Installations) accurately on TQM Feedback form on SharePoint, within 24Hr’s.
• Update VNT/VND, R&D and SR QA Investigation SharePoint database.
• Provide relevant documentations feedback on daily basis.
• Produce technical installation guidelines

OEM and Installation Bulletin

• Liaise with OEM’s and assist in technical queries.
• Investigate and complete OEM or Installation bulletin.
• An average of 6 OEM or Installation bulletins needs to be completed per month.
• Compile an accurate and detailed OEM or Installation bulletin.
• Submit report on TQM Feedback Form SharePoint

Minimum requirements

• Matric
• Valid Driver License
• Qualified Auto electrician/Mechanic or equivalent in years’ experience.
• Training on Tracker Systems and products
•  5 Years Relevant Tracker Systems & Product experience.
•  5 Years Customer interaction experience.
• Computer Literacy (MS Word, MS Outlook and MS Excel)
• Tracker Applications exposure

Deadline:28th April,2026