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  • Posted: Mar 10, 2022
    Deadline: Not specified
  • On any given day, two billion people use Unilever products to look good, feel good and get more out of life. With more than 400 brands focused on health and wellbeing, no company touches so many people’s lives in so many different ways. Our portfolio ranges from nutritionally balanced foods to indulgent ice creams, affordable soaps, luxurious shampoos...
    Read more about this company


    East & Southern Africa Service Delivery Assistant

    Main purpose of job:

    The scope of the Workplace Specialist covers Offices and Supply Chain Site East Africa & Southern Africa (South Africa & Zimbabwe). The role will be responsible for leading the Workplace & Travel Services transformation and be accountable for the day to day delivery of Workplace & Travel Services in line with established service levels and service line strategy. The services scope of this role includes primarily Facilities Management (both soft and technical services but excluding technical services inside the production areas of our Supply Chain factory). The services scope will also include activities across the other Workplace & Travel Services areas (Real Estate, Travel, Fleet Management, Sustainability initiatives and building projects and any other that will be part of our future journey).

    The role reports to the Workplace Services Delivery Manager Africa and will be part of the Africa Workplace Services delivery organization. 

    Key accountabilities:

    The below are the Key areas of deliverables as set out by the SDM for the ASDM role, the ASDM are to manage all reporting staff into this role to ensure targets & deliverable are met as per the below and to report back to the SDM role on all aspects at all times:

    • Drive the future of the office
    • Drive Re-imagine of Services
    • Drive Hybrid Working models and Digital Workplace
    • Drive transformation program with scope of Facilities Management to deliver employee experience, safety and wellbeing to Unilever and any other aspects in this area as advised by the SDM.
    • Accountable for the day-to-day site FM service delivery in line with established service levels and KPIs whether provided by a third party or by Unilever WPS team.
    • Weekly / Monthly management of Vendors by checking site audits
    • Weekly/ Monthly management of Vendors by ensuring supplier score cards is done on standards
    • Weekly/ Monthly reporting back to the SDM on all aspects relating to service delivery / Vendors
    • Reporting back to the SDM on Contract renewals coming up and vendor escalations 3 months prior.
    • Work with Africa WPS Procurement team to deliver all vendor contracts aligned to FMT.
    • Deliver innovations and improvement projects aimed at improving cost savings and service (think outside of the box)
    • Ensure timely and accurate performance reporting of both services and financial variances per CBT line items.
    • Full understanding of financial accounting for budgeting/ budget management / forecasts/ variance change and upcoming costs as well as scope adjustment with finance visibility to SDM.
    • Must be able to drive finances timely with all local finance business partners for the monthly view to the SDM
    • Understand and manage the monthly rental of the office through ROUA & IFRS 16. (both systems can be explained)
    • Evaluate operations and propose improvements as appropriate to SDM prior to other stakeholders
    • Conduct site business relationship management as well as internal stake holder management for respective role
    • Oversee and supervise the implementation of various site projects such as office renovations, maintenance works, office re-stacking, etc.
    • Support regional WPS initiatives and programs as led by SDM
    • Support Work Permit authorizations at facilities and any other SHE required input / audits.  Must b able to drive the SHE act and OHS act from a FM understanding on site.
    • Drive sustainability agenda as led by SDM
    • Drive and adhere to the Safety & Security culture and standards in Workplace Services
    • Workplace digitalization to improve employee’s experience
    • Last minute reporting with emergencies on site to SDM / SHE / Security (This will be for emergencies which might occur outside office areas
    • Drive and delivery any other requirements related to Business requests related to WPS & EX as requested by SDM / EX Director
    • Ensure weekly / monthly meetings with partner stakeholders as SHE / Security / IT/ (Sustainability & EX/ Medical – when required)
    • Ensure full visibility on all sites for all work-related aspects at any time during working hours except for emergencies where information might be needed
    • Must have extensive understanding an management of technical / soft and mechanical FM services and be able to manage and direct vendors.
    • Must have basic understanding of AV equipment.

    Experience and qualifications required:


    • Extensive experience in Facilities Management or Building Maintenance Services (at least 5 years) preferably in a Supply Chain Environment or corporate office environment from a MNC or large and reputable local organization; This includes delivery and management of KPIs, SLAs, and relevant FM contracts.
    • Capability to implement FM local and regional programs and initiatives. 
    • Strong supervisory skills. 
    • Ability to establish rapport externally and internally in a multi-cultural environment
    • Have financial basic understanding of Forecasts / budgeting/ budget management
    • Good English language skills


    • FM Technical or Engineering & Soft services background.
    • Able to work at corporate office locations and engage with factories for FM Operations
    • Skills & Competencies:
    • Service delivery mind-set.
    • Capability to create/assist & meeting transformations.
    • Strong communication skills.
    • Excellent IT skills (Excel, PowerPoint, Word).
    • Ability to work independently and assist with core business objectives.
    • Strong interpersonal skills and the ability to develop excellent working relationships.
    • Good prioritisation, planning and organisation skills.
    • Persistence, loyalty and confidentiality.
    • Think outside the ‘box’

    Key interfaces:

    • Africa Workplace Services Transformation Manager (SA)
    • Africa Workplace Service Delivery Manager (SA)
    • Real Estate Lead, Africa (SA)
    • Africa EX Director
    • Procurement (Global, Cluster & Local)
    • Finance (Global & Local)
    • Secretaries (Global, Cluster & Local)

    go to method of application »

    Learning Co-ordinator

    To provide overall learning administrative, and coordination support to the site. Responsible for coordination of overall training. Ensure compliance of and align site training plan to the overall skills budgets.


    • Monitor progress of training implementation against the training pan
    • Reports on all training activities
    • Establish and maintain a central interface between all key sub functions e.g. WCM, SHE,
    • Quality, Engineering, Operations, HR, Finance
    • Ensure compliance of use of accredited training vendors to maintain consistency and quality in delivery of training
    • Processing of training related costs and tracks these against the training budget
    • Support BBBEE compliance i.e. Skills Development
    • Coordinate training committees and their activities on site
    • Monitoring of assessments and assessment documentation and processes conducted within the factory environment – quality assurance and record keeping
    • Support SOP development standards at site
    • Monitoring of quality of design, development and delivery of external training providers


    • Completed Learning and Development Degree/ Diploma/ Certificate/ OR experience in a technical related field
    • Assessor and Moderator OR SDF Certification OR Skills Development Facilitator an advantage
    • 1 year experience in a relevant training environment an advantage
    • Understanding and experience of SAQA, SETA and NQF requirements
    • Understanding of FMCG industry an advantage
    • Experience working with and partnering a diverse group of employees i.e. Management across to Blue Collar.
    • Solid Facilitation and Coordination skills
    • Computer Literacy (MS Office) intermediate PowerPoint, Excel, Word, advanced Excel

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    WCM Coordinator

    Main Job Purpose: The WCM Coordinator is responsible for the coherent application of WCM techniques across the site. Working under the guidance of the Coastal ManEx Manager, she/he will apply rigorous cost deployment to convert losses to cost using loss trees and associated tools. This analysis will support the prioritisation of equipment, training and process interventions (4Ms) to eliminate those losses identified. The WCM Coordinator is the site’s leading practitioner for Focussed Improvement activity and Kaizen. This involves the teaching of problem solving tools and their frameworks, as well as facilitating the application of best practice and sharing of lessons across the site. The WCM Coordinator provides Teaching, Coaching and Mentoring on WCM issues for all leaders and operators within the site.

    Key Skills and Responsibilities:

    • Technical. As a minimum standard, WCM Coordinators require the mechanical skills of a Technical Operator. This provides them with the Maintain, Improve and Repair knowledge that detailed Continuous Improvement requires.
    • Safety - Utilise all appropriate safety and environmental procedures relating to the Site and allocated equipment to ensure a safe working environment for the whole team. Understand the legal responsibility placed upon individuals. Ensure that WCM activities, learning and training are embedded in a positive SHE culture; support teams in assessing risks for Autonomous Activities and Preventative Maintenance including Task Hazard Analysis.
    • Work Place Hazards – Full knowledge of the workplace and hazards within it. Utilises all appropriate safety and environmental procedures for people, processes, materials, products and equipment relevant to the task.
    • Environment – Implement and support WCM issues that reduce environmental impacts and costs associated with utilities, chemicals and product and operational wastes through maximising eco-efficient operation.
    • WCM Facilitation – Full Operating knowledge of WCM pillar structure and how pillars inter-link to deliver and sustain real business improvements. Inculcates the WCM philosophy of eliminating losses and waste across all factory personnel
    • Teach, coach and mentor semi-autonomous teams to utilize all necessary WCM tools, linking these to the reduction of losses in the factory.
    • Ensure that semi-autonomous and autonomous teams are adhering to the overall WCM Pillar Plan.
    • Conduct WCM assessments with semi-autonomous and autonomous teams to assist them driving down Losses and Waste.
    • Lead and facilitate WCM workshops, which focus on priority losses (liaise closely with HR, the Skills Trainer and
    • Manufacturing Manager to integrate and synergise all training and analytical interventions).
    • Support the development of local WCM training material, but draw on global material wherever possible.
    • Continuous Improvement - Use performance measures to identify and prioritise losses in production area. Apply rigorous Cost Deployment and the Zero loss concept to eliminate losses. Use routine improvements and problem analysis to trigger manufacturing innovation; this is an iterative process. Deploy these analytical skills across the factory.
    • Quality – Support the Quality Manager with the application of Quality Improvement tools across the site. Ensure Quality Maintenance tools are also utilised including analysis of Quality losses.
    • Personal Leadership –The WCM coordinator must lead engineering improvement using a high level of mechanical knowledge, clear communication and logical thinking.
    • Problem Solving - Identifies, prioritises and addresses problems using the full range of improvement tools and techniques that eliminate recurrence. Capable and confident of leading teams using Kaizen and other improvement tools.
    • Innovation- Apply a critical mind to innovate efficient processes and embrace new technologies to drive Competitive Advantage.
    • Business Awareness - Understanding of the need to meet changing demands and the role of marketing and product innovation in growing the business and increasing the company's share.

    Other Requirements:

    • In addition to WCM issues the WCM coordinator may be required by the Site Lead to champion additional performance areas
    • within the Site eg Eco-efficiency or diversity.
    • Flexible Day Worker – Normally operates on days, but must be prepared to attend the factory out of hours to support factory processes as required.
    • Flexible and agile worker to meet leadership duties and attend training.

    Professional Qualifications:

    • ND/BTech in Engineering Industrial, Mechanical, Electrical or Chemical
    • Nationally accredited Teach, Coach and Mentor qualification at a basic level (normally a 1 week course).

    Experience Required:


    • WCM Practitioner – Experienced WCM Practitioner able to identify the key synergies between pillars and Teach, Coach and
    • Mentor teams on the full range of continuous improvement and Quality Improvement tools.

    Preferred/ desirable:

    • Post graduate level education in mechanical, electrical or chemical engineering.
    • Experience of manufacturing in a Fast Moving Consumer Goods Company.
    • Experience as a team member within a Project Management team with an awareness of project management tools/techniques.


    • Manufacturing Manager
    • Site Engineering Manager
    • ManEx Manager
    • First Line Managers/Unit Managers
    • HRBP and Site Skills Trainer
    • Assistant Engineer, Technology and
    • Innovation Engineer, Projects Engineer
    • Artisans/Technicians
    • Teamleaders/Technical Operators
    • Site Financial Accountant
    • Other Leads -Site Quality, SHE Lead

    go to method of application »

    BPC Digital Innovation Lead


    If you believe it’s time that the Beauty and Personal Care category received a makeover on how it does digital, then this role is for you. We’re looking for a big-picture strategist who unlocks impactful digital, mobile and commerce opportunities through cross-functional collaboration with other digital experts in the business, consumer-led ideation, and the ability to influence teams to execute your bold and beautiful digital vision.

    In this role you’ll create the digital vision for the category, aligned to the overarching category strategy and future-proof vision, supported by understanding out mainstream consumer, market insights and business priorities of search, mobile, data and digital commerce.

    Land this Digital Strategy by inspiring brand teams to see how the Digital Strategy can better unlock their job to be done and empower the teams to execute on this vision.


    • An inspiring visionary: Put BPC on the cutting edge of innovation through your ability to create an impactful and inspiring vision that brand teams want to execute.
    • A transformation change-agent: Drive digital and cultural transformation through your influence and behaviour, improving the speed in which the category adapts to change.
    • A connector: The glue between all digital, consumer, commerce and marketing functions, cutting across all these functions, breaking down siloes and connecting opportunities to deliver the bigger picture and biggest impact.
    • Data-Driven: Leverage Data in all you do, from data acquisition, data leveraging, re-engaging our data communities, conceptualising engaging emailer & SMS programmes, but mostly understanding and translating the power of data to brand to supercharge our data efforts.
    • Search-Driven: Leverage the power of holistic search, covering organic, paid and eCommerce search for the category, ensuring first page visibility.
    • Commerce-Driven: Ensure everything we do online is one click away from purchase to unlock shopping experiences across every digital touchpoint.
    • A Partner to our Partners: Empower our Agency Partners through knowledge-sharing and communicating expectations for the category whilst holding them to deliver excellence.
    • A Teacher & Servant Leader: Lead the category to digital excellence through capability building and servant leadership.
    • Experimental: Test, learn, optimise but also scale learnings and successes to drive impact.
    • Impact-Obsessed: Always ensure we’re focused on the right digital priorities that will land the biggest impact, with clear, trackable KPIs of what success looks like.


    • A minimum of 5 years Digital Marketing experience
    • A Marketing or Relevant Tertiary Qualification
    • Experience in a Brand / Marketing role will be highly beneficial
    • FMCG industry experience beneficial


    • Solid experience across all digital touchpoints including data, search, ecommerce, websites, and social media
    • Team leadership
    • Building digital marketing capability in a team
    • Influence change to adopt a digital first mindset
    • Relationship building and Senior stakeholder management
    • Problem solving

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