Fresh Openings at Brights Hardware

Job Description

• Purpose: The purpose of this job is to deliver exceptional customer service in such a manner that external and internal customers are satisfied including delivery and transfer drivers.  This is accomplished by offering friendly customer service, ensuring clean and tidy environment and accurate loading of all customers’ products purchased ensuring that the Yard runs efficiently so that no losses of neither stock nor dissatisfied customers occur in order to have customers return to the store increasing sales and profit margins

KEY RESPONSIBILITIES:

• Loading customers vehicles, delivery trucks and transfer trucks promptly and accurately
• Ensuring that stock is properly stacked and counted
• Assist with pulling of stock for transfers
• Reporting stock shortages
• Reporting stock breakages
• Up keeping of tidiness and cleaning of area by sweeping and upholding good housekeeping
• Assisting customers with excellent customer service and product knowledge
• Bagging of stone/ sand
• Participating in perpetual stocktakes
• Ensuring housekeeping of work area
• Performing any work related tasks as delegated by your superior

REQUIREMENTS:

• Matric or Equivalent
• 1 Year minimum experience in a similar role (preferred)
• Ability to deliver excellent customer service
• Ability to numerically count stock
• Able to work independently and as a team player
• Be disciplined and motivated
• Ability to handle pressure
• Ability to communicate effectively (verbal)
• Physical fitness and stamina 

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Job Description

• Purpose:  The purpose of this job is to ensure the smooth running of the department, through weekly evaluations and reporting it to the Department Manager.  This is to ensure that sales targets are met and that housekeeping standards are maintained, in addition providing excellent customer service ensuring customer satisfaction.  This will include overseeing all staff and the productivity of the department resulting in promoting the business therefore creating sustainable growth and profit margins

KEY RESPONSIBILITIES:

• Ensure smooth running of the department
• Make sure that standard operating procedures in department are adhered to
• Assign staff to specific areas and duties and monitor staff uniforms
• Facilitate departmental sales meetings
• Conduct regular inspections with regards to the departments housekeeping, isles, merchandising and uniforms
• Ensure price updates are done timeously
• Monitor returns of faulty / damaged stock and breakages, keep CFC book up to date by monitoring reversals, follow up on repairs and quotations
• Submission of weekly and monthly reports to superior
• Plan and prepare work schedules, daily registers and time and attendance of staff, including leave queries, manage overtime
• Conduct Performance reviews and evaluations in order to nominate staff for awards and promotions
• Train all new and old staff members (product knowledge and procedures)
• Allocate and monitor floor areas for various functions (i.e. incoming stock, transfers, checking area and returns)
• Implement company returns policy, i.e. returned stock should be allocated to an area with CFC note attached
• Ensure tasks are delegated, pressure is applied to subordinates for meeting deadlines in a motivating manner by setting weekly targets
• Enforce disciplinary code of company and apply discipline
• Participate in perpetual stock takes
• Ensure housekeeping of work area
• Perform any work related tasks as delegated by superior

REQUIREMENTS:

• Matric or equivalent
• Higher Certificate or Diploma (advantage)
• Brights Leadership Training completed
• Brights Induction (Service Excellence)
• 2 Years minimum experience in a similar role
• 3 Years’ experience in the hardware environment
• Must have previous experience in department
• Ability to issues disciplinary action & Initiate in a Disciplinary Enquiry
• Intermediate level merchandising certificate
• Inhouse return p/m2 standard
• Chairing disciplinary enquiry would be an advantage
• Dispute management & Prevention training
• Product and Stock Management knowledge
• Internal procedural knowledge
• Ability to meet deadlines under pressure
• Ability to act professional and maintain confidentiality
• Ability to communicate effectively (verbal & written)
• Planning, time management & organising skills
• Monitoring & evaluation skills
• Microsoft office (Internet, E-mails, Word & Excel)

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Job Description

• Purpose: The purpose of this job is to ensure that stock is readily available and of good quality for customer purchase, resulting in effective and efficient operation of the organization in order to generate sales and increase growth and profit margins.

KEY RESPONSIBILITIES:

• Ensure that stock is readily available for customers to purchase.
• Check the accuracy and completeness of stock received on delivery notes or invoices from suppliers against purchase orders as well as incoming transfers received from other branches as per stated SOP
• Regular stock counts to be done against stock received as per invoices, delivery notes or incoming transfers
• Check barcodes daily when receiving stock and report irregularities
• Daily floor walks to be done in the mornings per department and regularly communicate with merchandisers to replenish shelves/stock. Immediately report gaps to Stock-Coordinator who will address matter with relevant stakeholders to improve performance
• Assist in marking and packing in the storeroom. Check if stock is sorted, marked & packed according to Department or supplier for easy tracking purposes to improve performance
• Participate in perpetual stock takes
• Perform any work related task as delegated by superior
• Ensure that all invoices to reach Admin department timeously
• Ensure that all incoming transfers are logged & distributed
• Logging of discrepancies in shorts & over books daily
• Filing of all transfers/paperwork
• Comply with Health & Safety standards
• Ensure housekeeping of work area

REQUIREMENTS:

• Matric or Equivalent
• Candidates with no Matric but have NQF 3 Stock Management course at minimum 54 credits will be considered for the position
• 2 years’ experience in the industry
• 2 years’ experience in stock related function
• 2 Years minimum experience in a similar role
• Ability to communicate effectively (verbal & written) at all levels
• Ability to handle pressure
• Computer skills – Microsoft office (Internet, E-mails, Word & Excel)
• Time management skills
• Numerically skilled

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Job Description

• Purpose: The purpose of this job is to deliver exceptional customer service in such a manner that external & internal customers are satisfied; including all customers, delivery and transfer drivers.  This is accomplished by friendly service and accurate loading of all customers’ products purchased ensuring that the Yard runs efficiently by loading with the Forklift or Front-End Loader so that no losses of neither stock nor dissatisfied customers occur in order to have customers return to the store increasing sales and profit margins

KEY RESPONSIBILITIES:

• Loading customer vehicles, delivery trucks and transfer trucks promptly
• Ensuring that stock is properly stacked and counted
• Up keeping of tidiness and cleaning of area by sweeping and ensuring good housekeeping
• Assisting customers with excellent customer service and knowledge of goods
• Maintaining the operational vehicles in good condition
• Ensure operational procedures for operators are followed
• Reporting any problems and maintaining the record book
• Participate in perpetual stock takes
• Ensure housekeeping of work area
• Perform any work related tasks as delegated by superior

REQUIREMENTS:

• Matric or 3x Completed Intercept courses equating to total of 120 credits.
• Candidates with no matric but have an operator licence and have 1 year experience will be considered
• 1 year experience as an operator
• Valid Operator Licence
• Brights Induction (Service Excellence)
• Ability to deliver excellent customer service
• Ability to numerically count stock
• Able to work independently and as a team player
• Ability to communicate effectively (verbal)
• Ability to give excellent customer service and handle pressure
• Ability to operate machines safely and competently
• Building material product knowledge
   

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Job Description

• Purpose:  To assist customers by helping them choose a product that is best suitable for whatever need the customer has, in such a manner that the assistance of the Sales Person is appreciated by the customer when he/she purchases any product. This will include the ability to provide good customer service in such a manner that customer satisfaction is achieved, resulting in generating sales and promoting the business therefore creating sustainable growth in margins and profits.

KEY RESPONSIBILITIES:

• Attend to customers in a professional and helpful manner
• Generate more sales, ensure customer satisfaction by providing excellent customer service
• Control stock levels and doing regular stock counts
• Advise customers with regards to products, which product would be best in order to solve the customers’ problem
• Place stock orders with buyers if necessary
• Attend to relevant admin tasks including up keep of customer book, special orders file and forwarding of invoices as well as other relevant tasks
• Ensure merchandising is done properly and that the products are priced correctly
• Participate in perpetual stock takes
• Ensure good housekeeping of work area
• Perform any work-related tasks as delegated by superior

REQUIREMENTS:

• Matric or Equivalent
• 3 Years Sales experience in Electrical department
• 3 Years minimum experience in a similar role in a Hardware environment
• 5 basic technical supplier competency certificates
• Customer Service Training
• Demonstrate acceptable sales technique
• Intermediate product knowledge
• Ability to communicate effectively (verbal &written)

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Job Description

• Purpose: The primary purpose of an IT Technical Support Specialist is focusing on hardware and to ensure efficient functioning, maintenance, and deployment of hardware resources within an organisation's IT infrastructure.

KEY RESPONSIBILITIES:

• Hardware Management: The IT Technical Support Specialist is responsible for managing and maintaining the organisation's hardware assets, including computers, servers, networking equipment, peripherals, and other devices.
• Hardware Maintenance: Diagnose, troubleshooting, and resolve hardware issues to ensure uninterrupted operations. This involves conducting regular maintenance, updates, and repairs to optimize hardware performance and longevity.
• Hardware Deployment: The specialist facilitates the deployment of new hardware resources across the organisation. This includes configuring systems, installing necessary software, and ensuring compatibility with existing infrastructure.
• Inventory Control: Maintain accurate records of hardware inventory, tracking asset locations, configurations, and usage. This helps prevent asset loss, streamline procurement processes, and ensure compliance with licensing agreements.
• User Support: Provide technical assistance and support to end-users encountering hardware-related problems or inquiries. This involves responding to service requests, troubleshooting issues, and guiding users on proper hardware usage.
• Security Compliance: Enforce security protocols and best practices to safeguard hardware assets against unauthorized access, data breaches, and cyber threats. This includes implementing encryption, access controls, and security updates.

REQUIREMENTS:

• Matric or equivalent
• Information Technology qualification NQF aligned (Higher Certificate / Diploma of Degree)
• N+ & A+ qualification
• 3 Years experience in design and management of IT networks
• 3 Years experience in the Retail Industry (Hardware Retail Advantages)
• Kerridge system experience (Preferrable)
• Experience using Microsoft 365
• Brights Induction (service excellence)
• Ability to handle pressure, strong leadership skills to manage projects & teams.
• Ability to communicate clearly & effectively (verbal & written) at all levels.
• Problem solving skills and handling all escalated and complex management queries.
• Planning, time management, and organisational skills
• Ability to meet deadlines/milestones.
• Ability to manage business expectations
• Ability to coach and mentor teams
• Professional work ethics
• Strong decision-making skills
• Have a high level of accuracy