Imagine a world where people live healthier, more enhanced and protected lives… A world in which each organisation is a powerful influencer and responsible corporate citizen, committed to being a force for social good. As a leading innovator in healthcare, wellness, insurance, investments, financial and life planning, Discovery works ceaselessly to...
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Job Purpose
- The New Accounts Consultant assists with the opening of new accounts (with specific focus on FICA or KYC), as well as captures and/or maintains account information ensuring data integrity. The incumbent will prompt, request and resolve/remediate any required information that is outstanding or incorrect, with various stakeholders. Further, report on/act on errors within the account origination KYC process and/or other manual remediation tasks.
Areas of responsibility may include but not limited to
- Ensures completeness and quality of New Business remediation and updating client information within agreed SLAs
- Accurately classifies, registers, routes and indexes documentation either manually or on the system
- Takes action on incomplete information, in order to adhere to requirements with clients, third parties or any stakeholders (e.g., Brokers, Corporate BPs, etc.)
- Achieves specified production targets, turn-around-times, handle times, etc.
- Supports internal stakeholders with remediation activities
- Engages with clients with regards to soliciting documents and/or information, queries and FICA requirements
- Keeps abreast with legislative and industry changes (FIC Act, FAIS, POPI, etc.)
Personal Attributes and Skills
Values Driven:
- Committed to integrity and ethics in business
- Behaves consistently with Discovery Values
Optimistic:
- Motivated by a positive future
- Energised by challenges
Learns on the Fly:
- Embraces the unfamiliar
- Experiments to find solutions
Resilient:
- Recovers quickly from setbacks
- Grows from negative experiences
Instils trust:
- Follows through on commitments
People Savvy:
Drives Results:
- Energises self and others to achieve
- Consistently exceeds goals
Problem Solver:
- Looks beyond the obvious
- Finds sustainable solutions
Education and Experience
- Relevant degree
- At least 1 year’s working experience in data capturing, servicing, operations or administrative environments is required
- At least 1 year’s working experience in a new business or client acquisition role within Financial Services is preferred
- The role might require shift work
- Computer literacy with Excel as a requirement
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- This position is based in the Discovery Connect Sales call centre, The Credit Analyst will act as a vital intermediary between DC sales agents and clients, ensuring seamless communication and resolution of credit-related issues. This role involves challenging declined credit applications, managing Income Verification and Add document requests, manually assessing credit applications, and resolving stuck applications. The Credit Analyst will utilize their analytical skills to evaluate creditworthiness, mitigate risks, and maintain compliance with relevant regulations and company policies. Effective communication and problem-solving abilities are essential to succeed in this role
Key purpose
- To achieve targets that will grow Discovery bank. Build the brand and ensure that clients engage our range of products and benefits and experience our shared value offering and get client to bank healthier.
Key Outputs
The successful individual will be required to perform on, but not limited to the following key outputs:
- Performs the role aligned to the credit risk policy and the credit standard.
- Evaluates, reviews and assess clients credit data and financial statements to determine the degree of risk involved in lending money.
- Determines the risk of default to the bank by assessing credit history, repayment history and credit scoring and infusion of third-party data.
- Assesses and make decisions about customer credit applications using a range of criteria including credit viability, customer payment history and customer creditworthiness.
- Assists in continuous improvements of the credit lending processes to ensure the best customer experience within a digital banking environment.
- Assists in making recommendations about procedural and or policy changes for the digital banking environment.
- Interlinks with all stakeholders in relation to disputes, enquiries, escalations, and referrals to ensure all cases are addressed with TAT
- Manages exceptions and deviations from the bank risk framework.
- Works within the mandates and credit limits approved by the bank to ensure proper credit sanctioning
- Facilitates credit administration to ensure applicants are addressed.
Personal attributes and skills
The successful individual will be required to demonstrate the following competencies:
- Target Driven
- Team Player
- Goal orientated
- Self-motivated
- Ability to perform under pressure
- Adapt to change
- Persuasiveness
- Resilience/Tenacity
- Sound Time Management
- Self-managed
- Attention to detail
- Ability to learn quickly and apply knowledge
- Speak fluently (accent neutral) English/Afrikaans
- PC literacy, email, word, excel
Qualification & Experience
Essential
- Matric
- At least 2-years banking experience, preferably in a credit department
Advantageous
- Discovery Bank Knowledge
- Tertiary qualification (Financial Planning/ Information)
- NQF5/National Certificate: Banking NQF level 5 and RE5 qualification
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Key Purpose
- Construction of complex Business intelligence assets based on specifications produced by BI Architects and System Analysts, including mentoring and supporting junior developers.
Key Outputs
- Translates and not limited to, the Source to Target Mappings into executable code without errors.
- Finds effective software solutions to technical issues.
- Ensure that the application performs the functions as required by business.
- Releases source code with zero defects.
- Actively coach other developers during the code review process to understand and apply the Business Intelligence coding standards whilst ensures that business objectives are reflected in the technical processes in which they manage.
- Respond to incidents escalated by the support teams.
- Conduct unit testing, and fix any defects found.
- Review error logs and provide systems/BI analysts with updates on fixes found in testing.
- Consult and assist the system/BI analysts in reviewing defects found in testing.
- Perform standby as required and handle any defects as raised in the production process.
- Workshop solutions with System Analysts to compile relevant technical specifications
- Maintain all code and resolve morning batch failures within SLA’s.
- Review ETL architecture and amend changes to production systems.
Personal Attributes and Skills
Knowledge:
- Processes: SDLC, ITIL (Incident, Change, Release, Problem Management)
- Technologies: SQL-Server, Oracle, T/SQL and PL/SQL, SSIS, SSAS
- Other: Software architecture, facilitating JAD sessions, data modelling techniques
- Health Insurance knowledge (advantageous)
- Excellent understanding of batch execution relating to Production databases
- Practical experience on developing Type 2 and type 3 dimensions, with waterline and catch-up functionality
- Strong ability to build Metadata into all packages and code developments.
- Maintain the development, QA and production environment waterlines.
- Monitoring dead times within the production system and apply solutions within the week.
- Participate in design reviews and code reviews
- Understanding archiving strategies within the production system.
- Make amendments to existing code and complete the delivery into production - rerun the affected artefacts and downstream dependencies.
- Develop Microsoft SSIS packages
Technical skills
- MS SSIS, SSAS, SSRS
- Database and stored procedure optimization techniques
- Hardware and resource management
- Project Management
- Dimension modelling star-schema design
- Solution Architecture on Sql server, Oracle and Netezza
- Software development and testing
- Excellent knowledge of SQL constructs, collections and variables.
- Excellent T-Sql knowledge
Behavioural skills
- Result Orientation
- Change Readiness
- Time Management
- Communication (written, verbal and listening)
- Creativeness
- Innovation
Education and Experience
Education:
- Essential: Tertiary degree (B. Engineer, B. Com, BSC)
- MOF or equivalent contemporary development methodology.
Minimum Required Experience:
- 10 to 15 years’ experience in software development for large commercial entities.
- At least 10 years’ experience in Datawarehouse code development.
- Understanding of Integrated star schemes
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Key Purpose
- Understanding the technical requirements, and through a structured process documenting, validating and translating it into functional specifications that are used by developers to craft a technical solution. Testing and validating the functionality of the technical solution against the technical requirements. Interfacing between the Systems Architect, client (where relevant) and the development team with regards to the technical, business and functional requirements. Ensuring that the technical and/or the business requirements are delivered in the implemented solution. Working with multiple systems and business areas and multiple teams that require deep integration of solutions. Building and maintaining strong relationships with clients, and acting as consultant on the application.
Areas of responsibility may include but not limited to
Business Case
- Assist the Systems Architect and/or business to articulate the benefits they wish to realize with the solution. Facilitating the development of a Technical Design or Business Case.
Agile Methodology
- Design and validate the functional solution using Agile Methodology.
- This involves interpreting the product / technical requirements into Agile Epics and Stories
- Plan Agile Sprints and Stories for the Sprint
- Apply knowledge of the system, interfaces and dependencies to highlight integration aspects that must be considered.
- Identify a set of stakeholders that need to be involved in creating and validating the Agile Story Board by interview business and technical owners, as well as experienced members of the development team (Development Manager, Architect, Snr BA).
- Design a set of test cases/scripts, test scenario's and test data sets to accompany the Agile Story Board
- Validate the Agile Epics and Test Basket with the identified stakeholders and obtain sign-off.
Release Notes & Training Material
- Update and publish release notes related to the current system changes implemented, and notify impacted parties. Maintain and update the Agile Story Board (Epics and Stories) with any added content.
Personal Attributes and Skills
Behavioral Skills
- Ability to handle high pressured situations
- Ability to manage expectations
- Strong problem solving skills
- Good analytical skills
- An enquiring mind
- Attention to detail and tenacity
- Time management and prioritization
- Creative
- Learning orientation
- Negotiation skills
Technical Skills
- Agile Methodology
- Project Management
- Proficiency with SQL queries
- Business Writing Skills
- Presentation and Facilitation Skills
- Solution Architecture
- Process Mapping
- Entity Diagram mapping
- Software testing pack design, functional testing
- Understanding of common software failures and faults
- Knowledge of the domain (highly desirable)
- Experience in a variety of testing efforts (desirable)
- Data Analysis
- Understanding of how Data warehouses work (desirable)
Education and Experience
Minimum
- Informatics or other relevant degree
- 3 year Business Analyst experience
- Agile Methodology Awareness /Experience (desirable)Certification
Advantageous
- 1 year User Interface analyst experience
- 1 year Software Development experience
- Honours degree
Methodologies
Tools
- Enterprise Architect
- Visio
- SoapUI (SOAP) / REST client (JSON)
- Atlassian tool suite (Jira, Confluence)
- SQL
- ORACLE
Processes
- ITIL (Incident, Release, Problem Management)
Technologies
- SQL (Oracle and IBM Netezza)
- UML
- XML
- JSON
Other
- Software architecture
- JAD sessions
- Data modelling techniques
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Key Purpose
- Increase the sales of the product range through building relationships, superior client service and technical knowledge.
Areas of responsibility may include but not limited to
- All work must be done accurately, comprehensively and in-line with set quality standards and timelines.
- Increase Discovery Health product sales through building relationships, superior client service and technical expertise
- Create strategic business partnerships with multiple intermediary stakeholders.
- Relationship building with internal and external stakeholders.
- Project management of new business process, from end to end.
- Intermediary reporting and trend analysis.
- Consistently deliver Discovery Health value proposition.
- Escalated query resolution and troubleshooting
- Review new business pipeline, follow-up, and tracking.
- Quotation preparation and issuance
- Technical training and ongoing product support to financial advisors.
- Keeping up to date with competitor product and service offering and industry developments
- Participating in proactive sales and marketing initiatives
Personal Attributes and Skills
- Logical, analytical problem-solving ability.
- Excellent interpersonal skills.
- Excellent verbal and written communication skills.
- Ability to work independently.
- Ability to take accountability, responsibility, and ownership.
- Able to take initiative and exercise sound judgment and decision making.
- Ability to work in a highly pressurized, target oriented environment.
- Ability to deal positively with change and uncertainty.
- Strong business acumen.
- Strong sales and persuasive skills.
- Strong quality orientation.
- Good organizational skills.
- Proactive, self-motivated.
- Able to identify, nurture and develop talent.
- Customer oriented.
- Ability to meet deadlines timeously
Education and Experience
Qualifications
- Business degree (advantageous)
- RE5 (preferable)
- NQF5 in Wealth Management of Financial Planning / 120 FAIS credits (preferable)
- Knowledge of MS Office Suite
- Sales experience (advantageous)
Experience
- 3-5 years medical scheme industry experience (required)
- Relevant financial services industry experience is advantageous
- Adviser consulting experience in the financial services industry (advantageous)
Requirements
- Valid driver’s licence and an insured and reliable car
- Smart phone
- Willingness to travel
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Key Purpose
- To build on our current telematics reporting platform and enhance the features running with technical projects from end to end including design and implementation of the solutions. You will also be required to analyse large amounts of data to find key business value and insights.
Areas of responsibility may include but are not limited to
- Develop and manage BI dashboards and reports to monitor our telematics systems’ performance and operational metrics.
- Extract, analyse, and interpret complex engineering, software development, and operational data to support decision-making.
- Collaborate with software developers and DevOps teams to develop and optimize data pipelines and automated reporting.
- Ensure data security, integrity, accuracy, and accessibility for cross-functional teams.
- Run with technical telematics projects from end to end
- Work in a team environment
- Communicate effectively and manage technical telematics supplier teams
- Perform root cause analysis on malfunctioning systems
Skills
- Drive to learn new skills and concepts
- Ability to manage multiple projects simultaneously
- Strong problem-solving skills and data-driven mindset
- Strategic thinking with a keen ability to translate business needs into data insights and actionable plans
Education and Experience
Education:
- Matric
- BSc Engineering qualification
- AWS Certification - Advantageous
- MSc - Advantageous
Minimum Experience:
- 3+ years of experience in business intelligence and data analytics within an engineering or technology driven industry.
- Strong technical project management skills with experience leading data-driven projects.
- Understanding of software engineering principles and best coding practices.
- Proficiency in QuickSight (AWS), Power BI, Tableau, SQL, Python (Pandas, Numpy), or similar data analytics tools.
- Solid knowledge of relational and non-relational databases.
- Hands-on experience with ETL processes, database management, and cloud-based analytics platforms.
- Familiarity with cloud environments such as AWS, Azure, or Google Cloud, including CI/CD integration.
- Experience with version control systems (Git) and automated deployment strategies.
- Familiarity with Unix/Linux - Advantageous
- AI and software disciplines - Advantageous
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Key Purpose
- The successful candidate will be responsible for completing audits inside Discovery and providing feedback on the outcome. The successful candidate must have a drive, sense of urgency and work flexibility.
Areas of responsibility
The successful candidate will be required, primarily, but not limited to:
- Proficiency in the IIA International Professional Practices Framework (IPPF), Code of Ethics and Standards
- Perform audit in line with Audit Methodology and Audit Software requirements
- Assist Senior Internal Auditor in preparation of engagement letter
- Document systems description for the scope areas identified within the engagement letter
- Obtain approval from business for documented system descriptions
- To review the system established to ensure compliance with those policies, plans, procedures, laws, regulations and contracts which could have a significant impact on operations and reports
- Completion of the Audit Checklists and overall maintenance of the Pentana Audit File (in line with Audit Methodology)
- Document risks and controls for the scope areas identified within the engagement letter
- Obtain approval from business for documented risks and controls
- Prepare test procedures for adequate controls
- Perform fieldwork testing
- Draft working papers in line with GIA methodology
- Provide feedback to Senior Auditor / Audit Management regarding progress on activities
- Advise Senior Auditor / Audit Management immediately of any problems experienced on audit sections
- Escalate cases where feedback is not received
- Produce finalised working papers and evidence for all components of work, as per standards set in the Audit Methodology
- Confirm errors / control weaknesses identified with business prior to drafting observations
- Draft observations for confirmed errors / weakness and rate observations
- Format first draft of report prior to review by the Senior Internal Auditor / Audit Management
- Agree sample sizes with Senior Auditor / Audit Management
- Assist Senior Internal Auditor in ensuring that the management comments and agreed actions provided are appropriate
- Update Audit Software with all required information and sign off working papers
- Clear Audit Management / Senior Internal Auditor review / coaching notes (sign off)
- Completion of mini appraisals for each audit performed within 2 weeks of final audit report being issued.
- Timely capturing of billable time, proactively managing output and productivity of 90%
- Share business related knowledge with team.
- Implement training and learnings within audit work, to ensure continued enhancement and quality.
Skills and Personal Attributes
- Upholds ethics and values and demonstrates integrity
- Takes initiative and works under own direction with the ability to make quick, clear choices which may include tough choices or considered risks
- Shows respect for the views and contributions of others.
- Strong negotiating and influencing skills.
- Excellent communication skills. The candidate should speak fluently, have the ability to write in a well-structured and logical manner.
- Demonstrates an understanding of different organisational departments and functions.
Education and Experience
- National Diploma Internal Audit / B Degree or equivalent qualification (with Accountancy and / or Auditing as majors
- Studying towards or in possession of the relevant B Comm Degree
- Financial Services experience
- Studying towards CIA, CCSA or CFSA
- Graduate to 2 years of experience
Role Specific Competencies
- Proficiency in the IIA International Professional Practices Framework (IPPF), Code of Ethics and Standards
- Sets high standards for quality and quantity and works in a systematic, methodical and orderly manner.
- Adapts to changing circumstances.
- Handles criticism constructively and learns from it.
- Microsoft efficient
- Ability to draft reports
- Analyse statistics
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Key Purpose of the role
- The vacancy is for an instructional design role within the Discovery Employee Benefits – Group Risk business unit. The role requires the Instructional Designer to develop learning material according to best practice and high-quality standards. The role will also involve constant evaluation of the learning cycle and regular updating of material.
Areas of responsibility may include but not limited to
- Consult with stakeholders across business areas to establish mutually beneficial relationships
- Subsequent structuring and development of learning content.
- Maintaining and adhering to controls throughout the training development process such as version control, quality control etc.
- Maintaining currency of knowledge in the areas specific to learning and development, including but not limited to learning technologies, learning concepts and national qualifications
- Support of eLearning clients to resolve functionality issues and liaising with LMS supplier on platform stability
- Design and develop learning material for online and classroom learning interventions
- Consulting with business areas to agree on reasonable and achievable deadlines
- Train and provide guidance to the facilitators to ensure that learning outcomes are achieved through effective presentation of material
- The incumbent must have the ability to develop material based on technical product information and specification
- The incumbent must have knowledge of Employee Benefits (Retirement Fund and Group Risk)
Personal Attributes and Skills
The successful candidate must demonstrate the following competencies:
- Communication Skills: able to communicate clearly both verbally and in writing.
- Reporting Skills: ability to consolidate information and compile reports reflecting the necessary relevant information
- Ability to communicate logically and objectively is essential components of this role.
- Attention to detail
- Very organised
- Conflict Management
- Expresses opinions, information, and key points of an argument clearly.
- Probes for further information or greater understanding of a problem.
- Relates well to people at all levels.
Education, Skills and Experience
- Education & Training qualification, specifically Design & Development
- Minimum 3 years’ instructional design experience
- Employee Benefit, Retirement Fund knowledge - advantageous
- 1-2 years’ experience in Employee Benefits – advantageous
- Adobe Suite/Photoshop/Illustrator/InDesign/ Premiere-Pro – intermediate level
- Articulate 360 - advance
- Learning Management System (SAP)
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Key Purpose
- The key purpose is to support the risk management function in the Life and Invest business by delivering against and facilitating the risk management programme and activities.
Areas of responsibility may include but not limited to
- Consistent, on time delivery of the risk reporting requirements for the Life and Invest business
- Stakeholder management - ensuring the accurate reporting of risk exposures within the various business functional units through regular formal engagement with management
- Managing the risk profiles of the Life and Invest businesses to ensure the information on the profiles is up-to-date, relevant and an accurate representation of the business environment
- Performing risk assessments as required by the risk management plan
- Supporting the Head of Risk in delivering on the Risk Management plan for the Life licence businesses
- Providing technical risk management support in business meetings, and risk reviews
- Promoting a strong risk management culture within the business through engagement, challenge of risk information
- Supporting and guiding junior staff
Education and Experience
Essential:
- Matric
- BCom, BSc (Risk Management or Finance) from an accredited institution
- 3 years’ work experience in a risk management or related position
Advantageous:
- Risk Management degree
- 3 years’ work experience as a Risk Analyst or Risk Manager
Technical Skills and Knowledge
Essential:
- Understanding of relevant regulations and compliance requirements applicable to the SA financial sector
- Strong analytical and communication skills
- Ability to manage projects related to risk assessment, mitigation, and compliance
- At least 4 years of insurance and/ or investment platform experience
Advantageous:
- Familiarity with risk management frameworks such as COSO, ISO 31000, or NIST
Method of Application
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