Fresh Openings at iOCO

Job Description

• Are you an experienced Solutions Architect with a strong background in enterprise networking and a passion for designing innovative technology solutions? We are looking for a technically skilled and customer-focused professional with extensive ICT networking experience and the ability to translate complex client requirements into effective network solutions. The ideal candidate will have strong expertise in routing, switching, firewalls, wireless networking, SD-WAN, network security, cloud networking and Unified Communications. You will play a key role in developing solution designs, preparing technical proposals and bills of materials (BOMs), responding to RFPs and RFQs, and engaging with clients, OEMs and internal technical teams.

What you'll do:
The candidate should have a working understanding of:

• TCP/IP and IPv4 / IPv6.
• Routing and switching.
• BGP and OSPF fundamentals.
• VLANs and network segmentation.
• DNS and DHCP.
• NAT.
• VPN and IPsec technologies.
• Firewall policies and network security.
• SD-WAN.
• QoS.
• High availability and redundancy.
• Wireless networking.
• Internet and enterprise connectivity.
• SIP / VoIP fundamentals.
• Cloud networking fundamentals.
• Network monitoring and management.

Your Expertise:

• Excellent customer interaction.
• Networking Experience
• 10+ years' practical ICT networking experience.
• Strong hands-on experience within enterprise networking environments.
• Experience with routing, switching, firewall, wireless and/or SD-WAN technologies.
• Experience supporting, implementing or designing multi-site enterprise networks.
• Good understanding of LAN, WAN, SD-WAN and network security concepts.
• Experience troubleshooting and understanding real-world enterprise network environments.
• Experience with Unified Communications
• Solutions Architecture / Technical Pre-Sales Experience
• 2–5 years' exposure to Technical Pre-Sales, Solution Design, Network Pre-Sales and/or Solutions
• Architecture is preferred.Experience interpreting client technical requirements.
• Exposure to developing technical proposals, solution designs and BOMs.
• Experience engaging with clients, OEMs, distributors and internal technical teams.
• Previous RFP, RFQ, RFI or tender response experience would be advantageous.
• Candidates with strong networking engineering experience and limited formal Solutions Architecture experience may also be considered where they demonstrate the capability and ambition to transition into a Solutions Architecture role.

Qualifications:
Qualification Essential Competency

• National Senior Certificate/ Senior Certificate/ Grade 12
• English - Can converse and has the necessary email skills to be able to deal with relevant stakeholders
• Pass typical recruitment checks (criminal, qualification, ID verification checks, etc.)

Qualifications preferred/ knowledge

• A relevant qualification would be advantageous:
• Diploma or Degree in Information Technology, Computer Science, Networking, Telecommunications or a related discipline; or
• Relevant industry technical qualifications supported by substantial practical networking experience.

Networking Certifications

• Relevant networking certifications and/or equivalent demonstrable competency would be advantageous, including:
• Cisco CCNA / CCNP or equivalent.
• Fortinet networking and security certifications.
• HPE Aruba networking certifications.
• Juniper JNCIA / JNCIS or equivalent.
• Other recognised enterprise networking certifications.
• The emphasis will be on practical networking capability and solution design potential rather than certification alone.

Additional Advantageous Certifications / Methodologies

• Exposure to or certification in the following would be beneficial:
• ITIL Foundation.
• Agile / Scrum methodologies.
• TOGAF or other architecture methodologies.
• Project management fundamentals.
• Microsoft Azure Fundamentals or Azure networking.
• Security-related certifications.
• Unified Communications OEM certifications

Other information applicable to the opportunity:

• Permanent position
• Location: Johannesburg
• Physical Demands: Sitting, walking
• Travel: Must have a vehicle and a valid driver’s license to travel to work and clients

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Job Description

• Are you a dynamic Service Desk Team Lead with a passion for people leadership, customer service and operational excellence? We are looking for a proactive and results-driven individual to lead and motivate a service desk team, drive performance and ensure the delivery of exceptional customer support. You will oversee IT incident and event management, ensure adherence to strict Service Level Agreements (SLAs), and prioritise P1, P2 and P3 incidents to achieve efficient resolution and minimal service disruption. The ideal candidate will demonstrate strong leadership, coaching and conflict management skills, coupled with excellent communication, stakeholder engagement and problem-solving abilities.

What you'll do:
People Leadership

• Inspire and motivate the team with a clear vision
• Foster collaboration, innovation, and accountability
• Develop team members’ skills through coaching and training
• Resolve conflicts and maintain a positive work culture
• Conflict management abilities
• Coaching and mentoring for skill development, or Commitment to upskilling team members through ongoing on-the-job coaching/training

Professionalism & Work Ethic

• Positive attitude required with excellent telephone etiquette
• Team player with good work ethic and attendance record
• Self-driven – Get the job done
• Strong sense of responsibility in taking ownership of problems and seeing them through till completion

Collaboration & Communication

• Excellent cross-team collaboration and interaction
• Excellent written and verbal communication skills
• Report progress, risks, and solutions to executives and stakeholders

Customer & Service Orientation

• Strong event management abilities with customer focus
• Excellent customer satisfaction, interaction, and engagement
• To engage with service providers/resolver teams for follow-ups and feedback on technical queries to ensure efficient and quick turnaround times on tickets logged

Execution & Detail

• Work under strict Service Level Agreements and meeting targets
• Attention to detail
• Strong prioritisation skills when dealing with P1, P2 and P3 incidents
• Aligning team operations with organisational goals

Your Expertise:

• Minimum of 3 years management experience or a minimum of 8 – 10 years in role experience
• Event Management Experience
• Multi-tasking skills
• Telecommunication Experience
• IT Incident Management Experience

Qualifications:
Qualification Essential Competency

• Matric
• Tertiary Qualification or Equal Experience
• Qualification preferred education and experience
• Tertiary Qualification or Equal Experience
• ITIL foundation certification and or experience
• Managing of Service Desk Experience
• Managing a team that performs shift work
• Report writing experience
• Telecommunication experience

Other information applicable to the opportunity:

• Permanent position
• Location: Cape Town
• Work environment: The position is based at a client site in Bellville (Western Cape).
• Ensure availability through a dependable mobile device with excellent network coverage. 
• Physical Demands: Managing a team that performs 24x7 shifts in Event Management

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Job Description

• Are you a strategic and experienced Head of Solutions with a passion for driving innovative solutions and business growth? We are seeking a Head of Solutions to lead the development and delivery of innovative technology solutions, providing strategic direction across solution architecture, pre-sales and engineering. You will drive client engagements, present tailored solutions to key stakeholders, build strategic partnerships with OEMs and oversee the introduction and operationalisation of new products and technologies.

What you'll do:

• Meetings with Clients
• Presenting Solutions to Clients, Internal Sales and Engineering’s teams, OEM’s and other BU’s
• Leading solution offering and creating framework for the solutions
• Investigating new products and technologies
• Help operationalise new product and solutions
• Work closely with the services team to assist with problems and issue
• Technical account management for a few strategic clients, negotiation with executives and key management
• Help with strategy for the BU, working closely with Appie, Richard, Alex and the SDM’s of each LOB
• Assist with financial models for services and as a service models
• Engage strategically with key OEM’s
• Interview and approve of new staff for solutions, presales and engineering
• Help with BID’s, writing up of services proposals, help write up SLA’s / OLA’s

Your Expertise:

• Function related experience: 20 years
• Leading teams: 20 years
• Project experience: 20 years

Qualifications:
Essential Qualifications:

• ICT Technical qualification (OEM Specific and well as general ICT knowledge such TOGAF, Computer Science, and Management Qualifications)

Preferred Qualifications:

• BSC in Comp Science, Management Skills essential

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Job Description

• Are you a highly organised and detail-oriented Bid Administrator with a strong understanding of public sector tender processes? We are seeking an experienced professional with at least three years’ bid administration experience to support the preparation, coordination and submission of competitive tenders and proposals. You will be responsible for managing tender documentation, completing and verifying SBD forms, monitoring compliance requirements, coordinating supporting information and ensuring submissions meet strict deadlines.

What you'll do:

Support bid managers with public sector tenders and other proposals, maintaining secure, accurate documentation and coordinating inputs, schedules and final production.
Compliance and bid administration

• Support bid managers with RFP administration, compliance, content and template-based preparation.
• Complete and check the SBDs issued with each tender, including SBD 1, applicable SBD 3 pricing schedules, SBD 4 (Bidder’s Disclosure) and SBD 6.1 where required.
• Maintain a tender-specific checklist of mandatory requirements and returnables. Check CSD registration, tax compliance, B-BBEE or specific-goal evidence, signatory authorisation and other supporting documents where required; track outstanding items, obtain authorised signatures and escalate gaps.
• Administer basic bids independently within an agreed scope, tracking mandatory requirements and coordinating submission. Escalate uncertainties and compliance gaps and obtain required reviews and approvals before submission.

Production and submission

• Compile collateral, create templates, format documents, and prepare, print and package tender submissions.
• Arrange delivery or electronic submission against tender instructions: method, destination, closing date and time, and packaging or upload format. Retain proof of delivery or submission.
• Scan and systematically file documents electronically.

Coordination and follow-up

• Find relevant private and public sector tender opportunities across platforms and media.
• Follow up tender submissions when their validity periods expire.
• Schedule bid meetings, take action-oriented minutes and distribute them.

Operational support

• Order and manage bid stationery; log printer faults and manage consumables.
• Assist with general tender queries.

Your Expertise:

• Minimum 3 years’ proven bid administration experience as part of a tender team supporting the preparation and submission of proposals in the private and public sectors.
• Hands-on public sector tender experience is essential, including completing Standard Bidding Documents (SBDs), identifying mandatory requirements and checking supporting documents before submission.
• Experience managing high volumes of tenders in a pressurised environment, managing competing submission deadlines and maintaining accurate, complete documentation under pressure.

Qualifications:
Qualification Essential

• National Senior Certificate/ Matric/ N3/ Grade 12
• Pass typical recruitment checks (criminal, qualification, ID verification checks, etc.)

Qualifications Preferred

• APMP Foundation certification

Skills/Competencies:
The role suits a self-motivated, innovative individual with:

• Strong teamwork, collaboration, written and verbal communication, and quick problem-solving skills.
• Intermediate MS Office proficiency.
• Excellent administration, organisation and time management skills.
• An uncompromising commitment to quality and attention to detail in all deliverables.
• The ability to prioritise deadlines, manage urgency and adapt to changing priorities.
• The ability to interpret public sector tenders, identify mandatory requirements and returnables, and distinguish these from functionality criteria and preference-point evidence. Identify missing or inconsistent information, track compliance with tender instructions and promptly escalate potential non-compliance.
• Initiative and the ability to remain calm and effective under substantial pressure.