Fresh Openings at The South African Revenue Service (SARS)

About the Position

• Ensure that all face-to-face, voice, inbound and outbound queries across all tax products are promptly, effectively & efficiently answered or resolved.
• Attend to all multi-channel account enquiries received, in respect of outstanding debits, credits, penalties & interests with regards to all taxes. Communication of transactional outputs and queries in area of work.
• Identify problems, apply known solutions in line with procedures or guidelines and escalate unresolved problems.
• Plan and organise own work in an effective and efficient manner to reach agreed performance objectives.
• Report on transactional activity progression within set guidelines to provide timely information for decision making in area of accountability.
• Deliver on contracted performance objectives according to set procedures and agreed service level agreements.
• Embrace change initiatives and positively contribute to the success thereof within area of accountability.
• Ensure quality of work content, quick turnaround, prioritise, minimise mistakes and continuously improve quality, service, and standards.

Job Purpose

• To handle inbound and outbound scripted and partially scripted service requests across tax products from 1 - 2 interaction channels in compliance with SARS policies and procedures by consulting with clients, facilitate query resolution, maintaining taxpayer and trader profiles, registering and de-registering taxpayers, taxpayer education, debt collection up to a civil judgements and outstanding returns, thereby ensuring enhanced service delivery and compliance.

Education and Experience

Minimum Qualification & Experience Required

• NQF Level 6 and above (Relevant National Diploma / Advanced Certificate) in Taxation, Accounting or Finance. The qualification type was made specific to attract candidates with finance/tax/accounting.
• At least 2 years Customer Service experience.
• Age criteria – 18-35 years to specifically attract the youth

Minimum Functional Requirements

• Must have a basic overview of all taxes (incl. C&E) plus proficiency in PIT with basic knowledge of non-core taxes associated with PIT only (Prov. Tax, CGT, Dividends, Donations, fund Benefits, Estate Duty, Transfer Duty, Withholding Tax on Interest & Royalties)

Job Outputs:

Process

• Handle inbound and outbound (scripted service interactions) through 1-2 channels interactions for all tax products, in compliance with SARS policies and procedures. (E-mail, Face to Face, Digital Channels, Virtual, Education and Promotion).
• Maintain the profile of existing taxpayers, register new taxpayers, code and subsequently deregister taxpayer on SARS core system in order to enhance taxpayer services.
• Follow-up on non-compliance at an entry level to enhance taxpayer service and improve taxpayer compliance.
• Receive, sort, register, process, and distribute all documentation to relevant business units, to enhance taxpayer services.

 Governance

• Comply to set governance and compliance procedures and processes related to an area of work and continuously identify and escalate risks.

 People

•  Search for, integrate, and share new knowledge attained through formal and informal learning opportunities in the execution of your job.
• Drive own performance and development, in order to achieve and improve work outputs in line with required response time, quality, and service delivery standards.

Finance

• Adhere to specified policies, standards, legislation and procedures to prevent wastage resources, unauthorised expenditure, wasteful expenditure, and report violations.

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Ensure client satisfaction by engaging and delivering a service that is consistent, seamless, quick and error free.

Behavioural competencies

• Stakeholder Engagement and Management
• Fairness and Transparency
• Accountability
• Customer Service
• Honesty and Integrity
• Trust
• Respect
• Attention to Detail

Technical competencies

• Active Listening
• Communication Skills
• Computer Literacy
• Customer Relationship Management
• Customer Understanding
• Efficiency Improvement
• Financial Acumen
• Handling difficult calls
• Product Knowledge
• Query Resolution
• Standard operating procedure compliance
• SARS Systems Products
• Tax Knowledge

Deadline:7th July,2025

go to method of application »

About the Position

• The purpose of the Data Analyst II role at SARS is to design, develop and manage data infrastructure and pipelines to enable SARS to collect, store, integrate and analyse large amounts of data efficiently and reliably. This involves managing the information life cycle, identifying and analysing information assets, and assessing business information needs to support decision-making and enhance service offerings.

Job Purpose

• To design, build, and optimize systems for data collection, storage and analytics in order to make data available, accessible, and secure to stakeholders.

Education and Experience

Minimum Qualification & Experience Required

• Relevant Bachelor's Degree / Advanced Diploma (NQF 7) in Statistics, Mathematics, Computer Science, Data Science, or a related quantitative field AND 5-7 years' experience in a similar or related Data Analytics environment, of which 2-3 years at functional specialist level.

ALTERNATE:

• Senior Certificate (NQF 4) AND 10 years related experience in a similar or related Data Analytics environment, of which 2-3 years at functional specialist level.

Minimum Functional Requirements

• Demonstrated experience in Data Engineering, Advanced Analytics, Business Intelligence, and applied GIS solutions.
• Solid practical expertise in data pipelines, data cleaning and transformation, statistical analysis, and automation of reporting processes.
• Intermediate to advanced proficiency(non-negotiable) with:
• Advanced SQL (T-SQL or equivalent)
• Python or R
• SSIS, SSAS & Power BI
• Advanced C#
• Web tech (JavaScript, HTML)
• GIS tools and libraries (e.g. QGIS, ArcGIS, PostGIS, GeoServer, Leaflet, or related APIs)
• Strong grasp of data warehouse architecture and dimensional modelling.
• Hands-on application of: Data Migration, Data Visualization, Business Intelligence Methodologies, Database Design & Optimization
• Ability to work with large, complex datasets across multiple platforms, and integrate structured/unstructured data sources.
• Proficiency in Microsoft tools: Excel, Word, PowerPoint, etc.
• Advantageous: Experience working with government data systems, data integration and matching solutions, spatial data workflows, or cross-departmental transformation initiatives.

Job Outputs:

Process

• Accumulate information to review work progress that provides input to reporting, decision-making and the identification of improvement opportunities.
• Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
• Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
• Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
• Draw on own knowledge and experience to diagnose symptoms, causes and possible effects in order to solve emerging problems.
• Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements because of the change.
• Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives.
• Execute specialist input through investigation &opportunities within the product process including risk concern.
• Provide specialist input through the investigation of opportunities for operational and process product and risk optimisation.
• To acquiring data from primary or secondary data sources and maintaining databases, applying the knowledge of data extraction, transformation and business modelling.
• To perform “intermediate” business analysis using various techniques, e.g. statistical analysis, explanatory and predictive modelling, data mining.
• To design, develop and test medium to complex data analytics solutions like Reports, Dashboards, Analysis, Extracts, Models, etc.
• To identify, analyses and interpret trends and patterns in medium to complex data sets, based on data findings.
• Communicate the results of their analysis and findings by using medium to complex data visualisation techniques with both internal and external customers.
• To ensure the availability of existing data analytics solutions (like reports, etc.) by maintaining them as well as improving them where shortcomings exist.
• To research best practices and supports developing the solutions and recommendations for the current business operations
• To assist in the filtering and “cleaning” of imported data by reviewing computer reports, printouts, and performance indicators to locate and correct code problems.

Governance

• Implement and provide input into the development of governance, compliance, integrity and ethics processes within area of specialisation.
• Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations & discrepancies.

People

• Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
• Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.

Finance

• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Provide authoritative, specialist services, expertise and advice to internal and external stakeholders.

Behavioural competencies

• Accountability
• Analytical thinking
• Attention to detail
• Building Sustainability 
• Commitment to Continuous Learning 
• Conceptual Ability 
• Fairness and Transparency
• Problem Solving and Analysis 
• Respect
• Trust

Technical competencies

• Information management 
• Computer Literacy 
• Functional Policies and Procedures 
• Statistical and Mathematical Analysis Proficiency
• Business Knowledge 
• Technical Expertise
• Database Design and Management
• Data Management
• Data Collection and Analysis  
• Capacity Management
• Data Analytics
• Reporting

Deadline:7th July,2025

go to method of application »

Job Purpose

• The incumbent will use their analytical, statistical, and programming skills to collect, analyse and interpret large data sets to provide insights and data driven solution to solve difficult and strategic challenges to the LBI Technical enablement division.

Education and Experience

Minimum Qualification & Experience Required

• Relevant National Diploma / Advanced Certificate (NQF 6) in Commerce, Mathematics, Statistics and or Data Analysis with 2-3 years' experience in an analytical and technical environment, with a focus on applying data-driven approaches to solve complex problems, of which 1 - 2 years at a knowledge worker level   

OR

• Senior Certificate (NQF 4) AND 5 years' experience in an analytical and technical environment, with a focus on applying data-driven approaches to solve complex problems, of which 1 - 2 years at a knowledge worker level 

Job Outputs:

Process

Data Management:

• Collect and collate data, analyse information, and provide reports and recommendations.
• Correctly apply policies, practices, standards, procedures, and legislation in the delivery of work outputs.

Revenue Forecasting:

• Provide specialist input through the investigation of opportunities for operational and process, product, and risk optimisation.
• Apply practical and applied knowledge and act authoritatively on methods, systems, and procedures to identify trends and potential risks.

Data Analysis:

• Use practical and applied knowledge and situational judgment to arrive at decisions.
• Accumulate information and provide reports with recommendations applicable to the area of specialization.

Reporting:

• Communication of situational interpretation and judgment of work outputs and queries in the area of specialization.
• Accumulate information and provide reports with recommendations applicable to the area of specialization.

Collaboration:

• Be observant and engage on possible violations of procedures and standards of conduct and escalate where necessary.
• Effectively plan and schedule own activities to continuously improve quality and service delivery in the area of specialisation.
• Execute process and procedural change, implement the change, and provide guidelines and support related to new requirements as a result of the change.
• Identify and resolve queries and problems timeously, apply discretion in line with process guidelines provided.

 Governance

• Comply to set governance and compliance procedures and processes related to an area of specialisation and continuously identify and escalate risks.
• Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations & discrepancies.

People

• Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
• Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.

Finance

• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Ensure own understanding and adherence to customer service delivery and provide specialist support to meet or exceed customer expectations.

Behavioural competencies

• Accountability
• Analytical Thinking
• Attention to Detail
• Building Sustainability
• Conceptual Ability
• Commitment to Continuous Learning
• Fairness and Transparency
• Honesty and Integrity
• Organisational Awareness
• Trust
• Respect

Technical competencies

• Business Knowledge
• Data Collection, Analysis and Management
• Efficiency Improvement
• Financial Acumen
• Functional Policies and Procedures
• Ability to analyse /interpret data.
• Experience with data analysis and reporting
• Report Writing & Presentation Skills
• Advanced knowledge of MS Office products including Excel, Access, Word and Power Point
• Strong Analytical Skills and ability to work with large data sets
• Identify, define, and translate business needs/ problems into analytical questions
• Business Acumen
• General tax knowledge and capable in problem solving
• Strong communication and interpersonal skills

Deadline:8th July,2025

go to method of application »

Job Purpose

• To provide highly analytical design thinking input, advice and guidance using your outstanding technical communication skills and subject matter expertise to ensure practical design alignment for all existing and forthcoming technology solutions by ensuring that all modernisation and enhancement initiatives are carefully and consistently evaluated against a non-exhaustive and constantly evolving set of software design life cycle principles, methodologies, governance standards and protocols.

Education and Experience

Minimum Qualification & Experience Required

• Bachelor’s Degree / Advanced Diploma (NQF 7) in Information Technology AND 8-10 years' experience in an IT Service Management environment (Governance, Risk and Compliance for Cloud related Technology. Contract Law or Finance qualification/certification will be added advantage) of which 3-4 years at operational specialist level.

ALTERNATIVE

• Senior Certificate (NQF 4) AND 15 year experience in an IT Service Management environment (Governance, Risk and Compliance for Cloud related Technology. Contract Law or Finance qualification/certification will be added advantage) of which 3-4 years at operational specialist level.

Minimum Functional Requirements

• ITIL certification AND /OR COBIT certification
• Microsoft Azure related certifications OR certifications for other Cloud platforms

Job Outputs:

Process

• Plan and manage strategic technology contracts with a focus on Cloud Services (SaaS, PaaS, IaaS), AI, and digital transformation initiatives, ensuring seamless contract execution, effective supplier performance, governance, risk mitigation, and alignment with technology agreements
• Ability to interpret contract terms/legalities, negotiate high value contracts, manage vendor disputes relating to emerging technology and cloud environments.
• Translate complex technical concepts and legal terms into actionable business insights.
• Solid understanding of global regulatory, privacy, and compliance standards as they relate to cloud and emerging technologies.
• Analyse and make recommendations about improvements to specialist systems, procedures, policies and practices to achieve maximum contract compliance.
• Development of business cases, change requests, business requirements specification, and active participation in tender processes/vendor selections for complex technology solutions including Cloud Technologies
• Ensure ongoing cloud audit and compliance by monitoring adherence to contract obligations and regulatory standards, across complex service models.
• Contribute to the optimum utilisation of organisation’s License Management and high value technology Cloud assets, advising on effective planning and development of area of specialisation resource plans.
• Collaborate closely with finance and accounting teams to ensure alignment with asset capitalisation policies, international accounting standards, and accurate input into fixed asset registers and cost attribution models for intangible cloud assets.
• Develop a single practice area in alignment with operational activity and procedural frameworks and ensure tactical implementation.
• Draw on own technical or professional expertise, knowledge and experience to identify and recommend tactical solutions to defined Supplier Management problems in practices.
• Integrate business information and technology contracts, compare, analyse and produce reports to identify trends, discrepancies and inconsistencies for decision making purposes.
• Optimise goal achievement through tactical strategy implementation and optimisation of practises, processes and systems across an internal value chain.
• Proactively identify interconnected Supplier Management problems, determine its impact and use to develop best fit alternatives; best practice implementation solutions.
• Recommend changes to optimise processes, systems, practice areas and associated procedures and execute the implementation of change and innovation.
• Translate top-down policy, apply modification in relation to own practice area and communicate impact to relevant stakeholders.
• Communicate a meaningful operational context that promotes the implementation of best practice, operational efficiency and client service delivery.

Governance

• Ensure all solution designs are in strict adherence to all organisational policies as well as the South African Tax, Customs and Excise Acts.
• Develop and/or align governance and compliance policies for own practice area to identify and manage risk exposure liability.

People

• Provide specialist know-how, support, advice, and practice thought leadership in area of expertise.
• Establishing and maintaining effective relationships to understand needs, and promote understanding of full systems, product, and related services, and ensuring alignment to provide an understanding of all functions within the IT environment and corresponding impact on the operational environment.
• Integrate new knowledge and transfer skills attained through formal and informal learning opportunities in the execution of your job.

Finance

• Ensure effective internal management and reconciliation of all solution artifacts.
• Implement and monitor the effective financial control, management of costs and corporate governance in area of specialisation.

Client

• Provide authoritative, specialist expertise and advice to internal and external stakeholders.
• Participate in the specialist practice community and contribute positively to organisation knowledge management.
• Develop & ensure implementation of a practice that builds service delivery excellence & encourage others to provide exceptional stakeholder service.

Behavioural competencies

• Honesty and Integrity 
• Attention to Detail
• Commitment to Continuous Learning
• Organisational Awareness
• Building Sustainability
• Fairness and Transparency
• Analytical Thinking
• Accountability
• Conceptual Ability
• Trust
• Respect
• Problem Solving and Analysis

Technical competencies

• Reporting and Interpretation
• System Thinking
• Application Development and Maintenance
• Database Design and Management
• IT Knowledge
• Business Knowledge
• Efficiency improvement

Deadline:6th July,2025

go to method of application »

Job Purpose

• To examine the legislative, taxpayer base and economic environments in order to determine likely forms of future tax avoidance schemes and put in place measures to counter these avoidance schemes in corporate reorganisations outside reportable arrangements. Need to analyse and recommend on mergers and acquisitions approved by the competition tribunal. In this role you will be solely responsible for Pillar II Globe tax base. The Pillar II Global tax base, based on OECD research document incorporated in the budget speech by minister of finance.

Education and Experience

Minimum Qualification & Experience Required

• Relevant Honours Degree / Postgraduate Diploma (NQF 8) in Taxation, Accounting, Auditing or related field with 10-12 years' experience in Taxation/Accounting /Auditing/International Tax, of which 3 – 4 Years at a junior specialist level.

OR

• Bachelor's Degree / Advanced Diploma (NQF 7) in Taxation, Accounting, Auditing or related field with 12 – 15 Years years’ experience in Auditing/Accounting/ Taxation/ International Tax, of with 3 – Years is at a junior specialist level

Job Outputs:

Process

• Plan for value-added, continuous multiple practice and system improvement optimization to deliver on objectives and to enhance tactical excellence.
• Detect and identify tax avoidance schemes and/or structures and/or legislative loopholes through analysing the submitted reportable arrangements.
• Dealing with Country-by-Country Reporting and review of Local and Master files
• Responsible for the entire value chain on OECD Pillar II, Globe Minimum Tax Rules, and implementation.
• Liaise with National Treasury on policy formulation and updates on Globe Minimum Tax Bill.
• Take full responsibility of reviewing the Globe Information Tax Return for possible tax revenue leakages and opportunities.
• Act as a single point of contact on Globe Pillar II matters and act as a representative for SARS internationally.
• Liaise with key internal stakeholders from Risk Profiling, Audit, Legal and Debt collection.
• Analyse and make recommendations about improvements to specialist systems, procedures, policies and practices.
• Draw on own technical or professional expertise, knowledge & experience to identify & recommend tactical solutions to defined problems in practices.
• Influence and communicate across business areas impacted by practice area to minimise resistance and ensure onboarding of new thinking.

Governance

• Manage and or advise on the translation and application of policy in a specific functional area.
• Develop and/or align governance and compliance policies in own practice areas to identify and manage risk exposure liability.

People

• Integrate new knowledge and transfer skills attained through formal and informal learning opportunities in the execution of your job.
• Provide specialist know-how, support, advice and practice thought leadership in area of expertise.

Finance

• Implement and monitor financial control, management of costs and corporate governance in area of specialisation.

Client

• Develop & ensure implementation of own practices to build delivery excellence, encouraging others to provide exceptional stakeholder service.
• Provide authoritative, specialist expertise and advice to internal and external stakeholders.
• Participate in the specialist practice community and contribute positively to organisation knowledge management.

Behavioural competencies

• Accountability
• Analytic Thinking
• Attention to details
• Commitment to continuous learning
• Honesty and integrity
• Organisational Awareness
• Problem Solving
• Respect
• Trust
• Fairness and Transparency
• External Awareness
• Expertise in Context
• Conceptual Ability

Technical competencies

• Business Acumen
• Business Knowledge
• Creativity and Innovative Thinking
• Data Collection and Analysis
• Efficiency Improvement
• Functional Policies and Procedures
• Legal Advisory and Interpretation
• Legal Compliance
• Legal Knowledge and Knowledge Ethics
• Policy analysis
• Reporting
• Tax Compliance Auditing

Deadline:7th July,2025

go to method of application »

Job Purpose

• To provide expertise, advise and support to develop operational implementation plans and/or associated service delivery processes by aligning technical and language editions strategies in order to continuously enhance service delivery.

Education and Experience

Minimum Qualification & Experience Required

• A relevant Bachelor's Degree in Language Practice with applicable majors at NQF 7/ Advanced Diploma (NQF 7) AND 5-7 years' experience as a Language Editor, Editing & Proof-Reading services or similar environment of which 2-3 years is at a technically skilled level.

ALTERNATIVE

• A Senior Certificate (NQF 4) AND 10 years related experience as a Language Editor, Editing & Proof-Reading services or similar environment, of which 2 -3 years is at a technically skilled level.

Minimum Functional Requirements

• Functional experience in Editing and Proof-reading service

Job Outputs:

Process

• Identify and resolve queries and problems timeously, apply discretion in line with process guidelines provided and escalate unresolved problems.
• Develop and maintain productive working relationships with peers and SARS role players to achieve predefined objectives.
• Plan and organise own work tasks within area of work.
• Monitor and engage on possible violations of procedures and standards regarding communication organisational corporate identity.
• Execute specialist input through investigation &opportunities within the product process including risk concern.
• Provide specialist input through the investigation of opportunities for operational and process product and risk optimisation.
• Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives.
• Draw on own knowledge and experience to diagnose symptoms, causes and possible effects in order to solve emerging problems.
• Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
• Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
• Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
• Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
• Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
• Implement the SARs writing style Guide

Governance

• Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations & discrepancies.
• Implement and provide input into the development of governance, compliance, integrity and ethics processes within area of specialisation.

People

• Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
• Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.

Finance

• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Provide authoritative, specialist services, expertise and advice to internal and external stakeholders

Behavioural competencies

• Honesty and Integrity (V) - Independently applies basic concepts and methods and requires coaching.
• Trust (V)- Displays commitment to organisational values and personal trust
• Respect (V) - Treat peoples with dignity and respect
• Problem Solving and Analysis - Analysis and interpretation
• Fairness and Transparency (V) - Analysis and alignment
• Analytical Thinking - Sees basic relationships
• Accountability (V) - Hold self and others accountable for appointed responsibilities
• Conceptual Ability - Sees patterns based on life experiences
• Creativity - Uses common sense to look at data and solve problems
• Adaptability - Applies rules flexibly
• Communicating with Impact - Readily maintains open and consistent communication with other
• Initiative -Acts up to 1 month ahead
• Attention to detail -Maintains checklists
• Commitment to Continuous Learning - Keeps current in own field of expertise
• Organisational Awareness - Utilises organisational structures, processes, procedures and practices
• Building Sustainability - Reconfigures

Technical competencies

• Functional Policies and Procedures - Applies concepts of knowledge / skill and requires guidance but not constant supervision
• Efficiency improvement - Participate in and contribute to improving the operational efficiencies within the team
• Reporting - Applies concepts of knowledge / skill and requires guidance but not constant supervision
• Business Knowledge - Familiar with the details of at least one business area
• Risk Management - Basic knowledge and application of risk management principles
• Research -Analyses and interprets research data in the financial environment
• Quality Orientation -Meets customer needs and delivers quality
• Written Communication -Applies concepts of knowledge / skill and requires guidance but not constant supervision
• Corporate Communications Strategy - The ability to implement a corporate communications plan
• Business Writing Skills -Understands and applies advanced forms of business communication

Deadline:7th July,2025