Fresh Opportunities at VHRS

WHY WORK WITH TAGMARSHAL?

Opportunity to work with a dynamic, innovative, globally operating, growth-stage tech company offering exciting opportunities and challenges.

RESPONSIBILITIES:

• Once off, monthly and adhoc invoice processing and emailing to clients
• Follow up on non-payment of invoices
• Working closely with sales team to assess new and upcoming contracts
• Sales Journals as needed
• Debtors Age Analysis control
• Emailing monthly statements
• Contract control and updates
• Revenue Reporting

REQUIREMENTS:

• Extensive Debtors Control experience.
• Good understanding of Accounting principles.
• Ability to work quickly and accurately.
• Ability to translate an annual invoice into monthly journals.
• Weekly and monthly reporting.
• Analytical and Problem Solving skills.
• Advanced computer skills including the ability to operate computerised accounting, spreadsheets and word processing programs at a highly proficient level
• Decision making skills.
• Effective verbal and written communication skills
• Stress management skills
• Time Management skills
• Ability to take ownership of the complete function.

RELEVANT EDUCATION AND EXPERIENCE:

• Matric and 5 years experience in a similar role
• Accounting qualification preferable.
• Highly Proficient in Spreadsheets (Excel & Google sheets)

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Role summary:

We are seeking a highly motivated and detail-oriented Sales Operations Manager to join our team. The ideal candidate will be responsible for overseeing and optimising internal sales processes to drive efficiency, productivity, and revenue growth. The Sales Operations Manager will play a key role in streamlining workflows, implementing best practices, and ensuring the seamless execution of sales initiatives.

The Sales Operations Manager will be responsible for the Inside Sales Team, will join the Digital Transformation team to assist in driving automation, and will manage the Skills development of the Sales staff.

If you have a proven track record in sales operations and a passion for improving internal processes, we invite you to apply for this exciting opportunity.

Daily Responsibilities:

Management of Inside Sales Team:

• Leadership position in mentoring and growing Inside Sales Team focusing on Consumer and Small Office Home Office (SoHo).
• Hiring and recruiting of Inside Sales team members as required, and managing personal development plans to grow team members, with the assistance of Customer Success Supervisor.
• Sales Performance Analysis:
  • Implementing necessary data tools and reporting to assess sales performance and identifying areas for improvement, across Business Development and Inside Sales teams.
  • Generate reports and KPI dashboards to provide insights into key performance indicators across Business Development and Inside Sales teams.
  • Work closely with Inside Sales Team to understand challenges and implement strategies to enhance overall performance.

Process Optimisation:

• Evaluate and enhance existing internal sales processes to increase efficiency and productivity, using business process tools like Visio to document agreed processes which get added to backlog for team trainings.
• Identify bottlenecks and implement solutions to streamline workflows.
• Collaborate with cross-functional teams to standardise processes and ensure consistency across the organisation.
• Proficient in the ability to understand the ESET offering across all segments which will be key in translating process requirements.

Automation Requirements:

• Assess, implement, and optimise sales technologies to support internal processes, focusing on customer lifecycle optimisation.
• Implement and manage CRM tools to maximise opportunities and customer relationships.
• Collaborate with IT to ensure seamless integration of sales tools and platforms.
• Manage training and support to sales teams on the effective use of technology tools, with the assistance of the Customer Success Supervisor.

Sales Targets and Planning:

• Responsible for growing revenue in Consumer and Small Office Home Office (SOHO) sales, through implementing process efficiency and automation where possible.
• Develop and implement Marketing initiatives to drive retention and new business generation in both SoHo and Consumer segments.
• Work with sales leadership to create actionable plans to achieve and exceed targets.

Collaboration and Communication:

• Foster strong communication channels between sales, marketing, finance, and other relevant departments.
• Manage meeting agendas to update teams on process improvements, best practices, and changes in internal procedures.
• Act as a liaison between sales and other departments to ensure alignment with overall business objectives.
• Educational qualifications/Experience:
• Bachelor’s degree in Business, Marketing, or a related field.
• Proven experience in sales operations (5 years+) in a managerial role.

Requirements:

• Strong analytical and problem-solving skills, with a keen attention to detail.
• Excellent communication and interpersonal skills.
• Proficiency in using CRM systems and other sales-related technologies.
• Demonstrated ability to work collaboratively in a cross-functional environment.
• Results-driven mindset with a focus on continuous improvement.

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Role summary: 

• The Verification Clerk is responsible for assisting in compliance with the Company’s legal and regulatory obligations. The incumbent will be responsible for clerical and support duties regarding Online betting compliance. 

Daily Responsibilities:

• Responsible for verifying ID and address documentations, ensuring all the newly registered clients provide the correct identity details and relevant supporting documents.
• Make use of a third-party platform in order to perform FICA verification checks and ensure that all checks are documented on a players’ account.
• Ensure all our clients comply with the relevant requirements as set by the Gambling Board and Financial Intelligence Centre (FIC)
• Review player deposits and withdrawal transactions for potential fraud.
• Work with the Finance Department to perform customer account verifications (AVS) checks and gather the necessary documents required to process withdrawal payouts.
• Responsible for detecting suspicious activities associated with money laundering (including tax evasion, fraud, and terrorist financing), and report them to the appropriate authorities as practiced by our Risk Management & Compliance Programme.
• Liaise with Customer Support team to communicate with customers in order to update customers of their verification status and lead to a complete verification of customer’s account. 

Technical knowledge and competencies:

• Contact Centre Operations: Understanding of contact center operations, including call flow, customer service processes, workforce management, and customer interaction channels.
• Regulatory Compliance: Understanding of relevant regulatory requirements, industry standards, and compliance guidelines that apply to contact center operations, customer data protection, and privacy.
• iGaming Regulations: In-depth knowledge of the legal and regulatory requirements governing iGaming operations, including licensing, responsible gambling, anti-money laundering (AML), POPIA and FIC. 
• Compliance Management Systems: Familiarity with compliance management software and tools used to track and manage regulatory requirements, audits, and reporting.
• Risk Assessment and Mitigation: Ability to assess compliance risks and develop strategies to mitigate them. Understanding of risk assessment methodologies and compliance risk management frameworks.
• AML and KYC Processes: Knowledge of anti-money laundering (AML) regulations and processes, including customer due diligence (CDD), Know Your Customer (KYC) procedures, and transaction monitoring.
• Data Protection and Privacy: Proficiency in data protection regulations, such as the General Data Protection Regulation (GDPR), and implementation of privacy policies and procedures in iGaming operations.

Requirements:

• 2 years experience in a related position
• Degree / Diploma / Certificate required in relevant field

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Role summary: 

Brand and Communications Manager is  in charge of providing strategic input and direction for the brand, developing style guides, templates, and other materials, developing non-campaign brands while keeping the company’s vision, mission, and objectives in mind; and advising internal and external stakeholders on issues relevant to the brand.

Daily Responsibilities:

• Develop and implement marketing and communications campaigns and strategies and monitor their success
• Define key performance indicators for each communications channel which will indicate a campaign’s level of success
• Determine strategic communications campaigns that will help further organizational goals
• Create internal communications protocols and initiatives that will foster employee moral
• Oversee the creation of marketing and communications collateral to ensure that it is consistent with the organization’s brand, including white papers, website copy, and more
• Write and deliver internal newsletter on a monthly basis
• Represent the organization at events and press conferences
• Reach out to influencers, media and beyond in order to arrange story placement on a national and global level
• Collaborate with key stakeholders on improvements in the organization. 
• Work with cross functional teams to drive the outcomes in various areas.  
• Manage relationships with suppliers
• Liaise with colleagues to work together and provide consistent, excellent service as a team. 
• Demonstrate willingness to help each other. 
• Give and receive direct constructive feedback. 
• Take ownership and accountability for tasks and activities and demonstrate effective self management. 
• Follow through to ensure that quality and productivity standards of own work are consistently and accurately maintained. 
• Support and drive the business’ core values.  

Requirements:

• Minimum 3 years in a related role
• Degree or Diploma or Certificate in a relevant field 

Technical Knowledge / Competencies

• Industry Knowledge: Strong understanding of the gaming and hospitality industry. 
• Betting Markets: In-depth knowledge of various sports, including rules, teams, players, and competitions. Understanding of different betting markets and odds formats.
• Betting Terminology: Familiarity with common sports betting terminology, including types of bets, betting markets, and betting jargon.
• Market Research: Ability to conduct market research to identify customer preferences, industry analysis, and emerging trends in the sports betting industry.
• Customer Segmentation: Understanding of customer segmentation and profiling techniques to tailor marketing strategies and promotions for different customer groups.
• Betting Marketing Strategies: Knowledge of marketing strategies specific to the sports betting industry, including customer acquisition, retention, and loyalty programs.
• Betting Industry Trends: Awareness of industry trends, technological advancements, and emerging markets in the sports betting sector.