Verification Clerk - Cape Town at VHRS

Role summary: 

• The Verification Clerk is responsible for assisting in compliance with the Company’s legal and regulatory obligations. The incumbent will be responsible for clerical and support duties regarding Online betting compliance. 

Daily Responsibilities:

• Responsible for verifying ID and address documentations, ensuring all the newly registered clients provide the correct identity details and relevant supporting documents.
• Make use of a third-party platform in order to perform FICA verification checks and ensure that all checks are documented on a players’ account.
• Ensure all our clients comply with the relevant requirements as set by the Gambling Board and Financial Intelligence Centre (FIC)
• Review player deposits and withdrawal transactions for potential fraud.
• Work with the Finance Department to perform customer account verifications (AVS) checks and gather the necessary documents required to process withdrawal payouts.
• Responsible for detecting suspicious activities associated with money laundering (including tax evasion, fraud, and terrorist financing), and report them to the appropriate authorities as practiced by our Risk Management & Compliance Programme.
• Liaise with Customer Support team to communicate with customers in order to update customers of their verification status and lead to a complete verification of customer’s account. 

Technical knowledge and competencies:

• Contact Centre Operations: Understanding of contact center operations, including call flow, customer service processes, workforce management, and customer interaction channels.
• Regulatory Compliance: Understanding of relevant regulatory requirements, industry standards, and compliance guidelines that apply to contact center operations, customer data protection, and privacy.
• iGaming Regulations: In-depth knowledge of the legal and regulatory requirements governing iGaming operations, including licensing, responsible gambling, anti-money laundering (AML), POPIA and FIC. 
• Compliance Management Systems: Familiarity with compliance management software and tools used to track and manage regulatory requirements, audits, and reporting.
• Risk Assessment and Mitigation: Ability to assess compliance risks and develop strategies to mitigate them. Understanding of risk assessment methodologies and compliance risk management frameworks.
• AML and KYC Processes: Knowledge of anti-money laundering (AML) regulations and processes, including customer due diligence (CDD), Know Your Customer (KYC) procedures, and transaction monitoring.
• Data Protection and Privacy: Proficiency in data protection regulations, such as the General Data Protection Regulation (GDPR), and implementation of privacy policies and procedures in iGaming operations.

Requirements:

• 2 years experience in a related position
• Degree / Diploma / Certificate required in relevant field