Fresh Roles at Kerridge Commercial Systems South Africa

We are looking for a Senior Platform Engineer with a strong Linux and DevOps background to join our cloud platform engineering infrastructure team. Our team is responsible for delivering repeatable, scalable and most importantly highly available and reliable platform services. We provide these services to our professional service delivery teams (Oracle & Applications) and ultimately our customers. We need to make sure the production systems are available 24×7 and that new and existing deployments are automated and that configuration drift is eliminated. You will also work on new tooling and automation to meet future needs, which is key. We want someone who embraces collaboration and can work well with others including other parts of the business to streamline operations and innovate with new technologies.

Key Responsibilities: 

• Standardize, automate the provisioning, and support aspects as reusable services and interfaces
• Develop infrastructure as code using best practices and implementations for non-production and production environments
• Implement automated configuration and deployment process towards improving functionality, availability, and manageability of our offerings
• Improve productivity in delivery orchestration, proactive monitoring, self-healing automation and operations validations
• Solve problems related to these mission critical services and build automation to proactively detect and prevent their re-occurrences
• Support technology automation Compute, Storage, Backups and Operating system in the on-premises environments and private/public cloud
• Automate repeated tasks and spend more time on engineering and innovation 

Minimum Certification and Exams:

Red Hat Certified Engineer (RHCE) – (Up to date)

• A Red Hat Certified Engineer (RHCE) is a Red Hat Certified System Administrator (RHCSA) who is ready to automate Red Hat Enterprise Linux tasks, integrate Red Hat emerging technologies, and apply automation for efficiency and innovation. 

Red Hat Certified Specialist in Managing Automation with Ansible Automation Platform exam (EX467)

• The Red Hat Certified Specialist in Managing Automation with Ansible Automation Platform exam tests your ability to use advanced features of Ansible Automation Platform to manage environments at scale. Red Hat Certified Specialists in Managing Automation with Ansible Automation Platform will be able to demonstrate knowledge and understanding of managing  large and complex projects and using Ansible automation controller and Ansible automation hub. 

Highly Beneficial: 

• Red Hat Certified Architect 
• Red Hat Certified Specialist in Developing Automation with Ansible Automation Platform (EX374)

A Red Hat Certified Specialist in Developing Automation with Ansible Automation Platform is capable of performing these tasks: 

• Using Git to manage collections of playbooks
• Manage task execution
• Create, download, install and use content collections
• Create, download, install and use execution environments
• Manage inventories, credentials, advanced inventories
• Manage automation controller 

Red Hat Certified Specialist in Configuration Management (EX405)

An IT professional who is a Red Hat Certified Specialist in Configuration Management is capable of performing these tasks:

• Install and configure Puppet.
• Create and maintain Puppet manifests.
• Create Puppet modules.
• Use facter to obtain system information.
• Work with Git repositories.
• Implement Puppet in a Red Hat Satellite 6 environment. 

Skills Requirements: 

• Ansible: An IT professional who can demonstrate mastery of Ansible, knowledge of Ansible Controller, and a complete understanding of Ansible best practices, including inventory management, modules, tasks, plays, and roles. 
• Ansible Modules: Familiarity with Ansible modules for managing various components of infrastructure such as files, packages, services, users, etc. You should know how to utilize modules to perform specific tasks on target systems.
• Inventory Management: Understanding how to manage Ansible inventories, including static and dynamic inventory, grouping hosts, and managing variables associated with hosts and groups.
• Ansible Tower/Oracle Linux Automation Manager: Proficiency in installing, configuring, and managing Ansible Tower or Oracle Linux Automation Manager, which includes setting up users, teams, credentials, and job templates. Understanding Tower's web interface and REST API is also beneficial.
• Scripting and Automation: Scripting skills (e.g., Bash, Python) are essential for extending Ansible's capabilities, creating custom modules, and integrating Ansible with other tools and services.
• YAML: The suitable candidate needs to be comfortable writing YAML code to define tasks, variables, and play structures.
• Playbook Development: Ability to create and manage playbooks for configuration management, application deployment, and orchestration tasks. This involves structuring playbooks, defining tasks, handlers, and using variables effectively.
• Version Control Systems: Knowledge of version control systems like Git is essential for managing playbooks, roles, and other configuration files. Understanding how to collaborate effectively using version control is crucial in a team environment.
• Linux/Unix Systems Administration: Solid understanding of Linux/Unix systems administration, including command-line operations, file systems, permissions, networking, and security. Ability to do troubleshooting and understanding target systems.
• Security Best Practices: Awareness of security best practices related to automation and configuration management, including secure credential storage, least privilege access, and encryption. 
• Troubleshooting and Debugging: Ability to troubleshoot playbook failures, identify errors, and debug issues using Ansible's verbose output, logging, and error messages.
• Continuous Integration/Continuous Deployment (CI/CD): Understanding how Ansible fits into CI/CD pipelines and integrating Ansible Tower with CI/CD tools like Jenkins or GitLab CI. 

go to method of application »

In this second line support role in our growing Global Ecommerce and Mobile Apps support team, you will be responsible for investigating, resolving and escalating incoming customer incidents and requests. The team provides support to our global customer base covering multiple time zones. 

Key Responsibilities: 

• To ensure all incoming incidents are responded to promptly, maintaining a confident and professional approach to all communications
• To accurately assess the nature of incident, following specific procedures based upon that assessment. 
• To accurately identify the severity of the incident and appropriately set customer expectations.   
• To gather information, interpret expected outcomes and work to provide a solution using your knowledge, investigative and problem solving support skills.
• To keep customers regularly updated through their incident life cycles.
• To engage with and develop clear communication channels with other departments/teams, as necessary, in order to lead resolution, diagnosis and communication.
• To interrogate and analyse log files to aid investigation.
• To query SQL databases.
• To work with our Development teams, defining and testing custom solutions to reported issues.
• To undertake such training as deemed appropriate to the post held
• To maintain an up-to-date knowledge of supported applications and developments
• To take an active role in contributing towards the department’s knowledge base 

Additional Duties 

• Working individually and as part of a team towards the aims and objectives of the company as a whole.
• To fulfil departmental requirements in terms of administrative tasks, and to conform to Departmental policies and procedures.
• Maintain ongoing working co-operation with managers and staff within the department and the wider workplace. 

The above duties and responsibilities should be regarded as neither exclusive nor exhaustive, as the post holder may be required to undertake other reasonably determined duties commensurate with the post, without changing the general character of the post. 

Key Requirements: 

• Bachelor’s Degree (or equivalent) in Computer Science or related discipline or suitable industry experience.
• A strong interest in Ecommerce, software applications and back-end systems.
• Ability to learn new skills quickly and adapt to complex systems.
• Some experience of Business software applications.
• Must be able to work under pressure
• Highly organized, detail-oriented, analytical and technically minded.
• A team player with excellent verbal and written communication skills
• Professional, punctual and goal-driven
• Previous experience working with online retail business and eCommerce systems support 
• Experience working with SOAP requests and responses
• Ability to read php code for troubleshooting purposes
• Ability to effectively prioritise tasks 

Exposure to the following would be an advantage: 

• Operating Systems: Windows, Linux, Android and iOS
• Microsoft SQL & Excel
• Apache/IIS 
• Web Browsers
• HTML/XML/JSON
• Business/Sales intelligence software applications
• Online retail business software and eCommerce systems
• Commercial experience in customer service