Fresh Roles at Liquid Intelligent Technologies

Role Purpose

• To maximize revenue opportunities through establishing, developing and maintaining long-term relationships with strategic customers as well as defining and executing sales strategies that focus on increased sales and profitability.
• Managing strategic accounts and delivering profitable, long term revenue from nominated accounts.
• Ensuring delivery of annual revenue targets through delivery of information, communication and technology solutions.
• Establishing appropriate relationships with customers and leverages those relationships to achieve financial targets Work collaboratively to set up service relationship for nominated accounts.
• Serve as the primary relationship owner for an assigned group of top tier client accounts with responsibility retain and grow these accounts.

Role Description

Deliver on Sales strategy (Target)

• Deliver robust account plans to achieve sales objectives.
• Implement commercial strategies and then execute in line with company policies.
• Generate and maintain opportunity pipeline and credible business revenue forecasts order to meet sales targets.
• Present Liquid Intelligent Technologiess services and offerings to assigned/new customers while leading account planning cycles and ensuring that the customers’ needs, and expectations are met.
• Proactively assess, clarify and validate customer requirements on an on-going basis.
• Implement a detailed sales strategy for all strategic accounts.
• Track and record sales activities on all accounts on SFDC.
• Collaborating very closely with teams from other departments within Liquid.
• Partner with internal cross-functional teams to understand customer goals and key performance metrics.
• Build and grow client Relationships to ensure excellent customer experience
• Understand clients' business and generate new ideas to improve the customers’ business.
• Expanding the customer stakeholders beyond ICT to strategic business owners (CMO, CFO, COO, CEO) who own the budget and/or can influence the buying decision.Build trust, credibility, and client referrals.
• Maintain or improve account profitability by customizing solutions as per customer requirements.
• Oversee the execution of the complete sales process for all customers, including: customer request handling, customer information gathering, finalisation of product specification and selection and SLA negotiation and finalisation.
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• Ensure all after-sale customer queries or issues that come through sales department are properly handed over to customer care.
• Ensure all support departments are adequately briefed on customer details, to enable delivery of the order and adequate after sales customer support.
• Conduct business professionally and ethically by adhering to all company policies, procedures and business ethics codes.
• Resolve any issues and problems of Liquid customers and act as an interface between Liquid customer and the internal teams.
• Ensure that outstanding customer experience is achieved by timeously escalating inter-departmental problems.
• Responsible for generating leads and developing a revenue pipeline for the account for the next 1-3 years.
• Accountable for executing a gap plan if the revenue pipeline does not meet the assigned budget set for each Senior Key Account Manager Identify and establish relationships in new and existing geography and segments.
• Provide pre-sales and after-sales assistance in bid/tender processes.
• Manage customer relationships with allocated and new clients.
• Deliver presentations and propose consultation-based solutions.
• Keep abreast on the market changes and have a broad understanding of Information, Communication, Cloud and Technology Services.
• Utilize market dynamics, competitive pressure and best practice to formulate new strategic account value propositions.

Requirements

• Related University degree: Essential
• 8 years Public Sector sales experience: Essential
• Business Acumen: Essential
• Proficient in MS Office: Essential
• All Appointments are subject to the Labour Legislation in the respective country.

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Description

• The purpose of this role is to support to the Operations manager for all operational tasks and activities within co-location and other operational areas.

Key Result Areas:

Data Centre Colocation Planning

• Assist with Design and implementation of capacity management according to availability and client requirements
• Assist with Management of floorplan capacity and defining standards for implementation
• Provide input to sales and product management team/s to support product strategies/objectives into solutions that drive market awareness and revenue growth in the Colocation space
• Configuration of equipment location (floor/rack space), which includes power, network connectivity and cooling capacity
• Manage Asset and availability Management within the colocation space
• Assist with Vendor Management for all services relating to Colocation and Meet Me Rooms
• Manage and control network entry points and cabling solutions within the Data Centres environments
• Provide support on major bids in order to fine tune our client facing value proposition as and where required and respond with appropriate services and solutions
• Provide oversight and guidance to projects teams for a variety of projects within the Data Centre and co-location space
• Onsite supplier management – implementation, RAMS and SOW documentation to be submitted.

Data Centre Colocation Management

• Day-to-day management of colocation space (racks, keys, cages, power feeds, networking)
• Responsible for ensuring continued support and building of relationships with existing and new customers
• Responsible for planning, implementing and maintaining of equipment, racks, cages and cabling
• Manage and coordinate all projects related to Carrier and ISP Fibre entries into the Data Centre facility
• Assist with writing Standard Operating Procedures and Emergency Operating Procedures for all activities related to colocation tasks and processes (SOP’s and EOP’s)
• Support Operational Service Level Agreements in alignment to customer contracts
• Assist with ensuring that all Operational policies, processes and procedures are followed for any client related activity inside the Data Halls (SOP’s and EOP’s)
• Manage escalations of customer faults, alarms and incidents, repair of faults and restoration of services
• Assist with ensuring customer/client relationships are maintained through constant interactions (Meetings, Audits, Visits)
• Assist & support the integration between Data Centre Operations and Security, Infrastructure and Health and Safety departments for procedures, incidents, changes and reporting with regards to all customer/vendor interactions
• Manage & coordinating with customers to ensure proper notification and communication are done on all changes in the DC space
• Manage & assist any additions, changes or improvements in the Co-locations and associated areas.
• Responsible for ensuring Project/construction activities do not negatively affect operational activities in areas of responsibilities
• Responsible for Logging & tracking of Change Control activities.
• Responsible for DCIM deployment and management

Data Centre Colocation Reporting 

• Assist with Customer monthly billing information on usage and space allocation
• Responsible for weekly, monthly Customer reporting on security, infrastructure and RHS (Remote hand services) activities. 
• Manage all activities (shift handover reports, SNOW tickets, customer emails & calls) are recorded and tracked within the Colocation environment
• Assist with ad-hoc customer audit reports and business reviews
• Responsible for gathering Capacity and Availability information for reporting purposes  
• Responsible for capturing and compiling all relevant data for monthly reviews
• Responsible for reporting on Request, Incident, Problem and Change management activities 

Finance and Administration

• Assist with writing all technical specification and motivations to ensure procurement are able to source contracts according to Colocation Standards
• Assist with gathering relevant data provided to the financial department for accurate monthly billing to customers

Requirements

Formal Qualifications

• Relevant IT or Engineering qualification
• Certified Data Centre Professional is an added advantage

Experience

• 3-5 years' experience in Data Centre Colocation
• 3-5 years' experience with IT systems and networking
• 3-5 years' experience with Cabling & Cable management
• 3-5 years advanced Experience & Knowledge of Ticketing systems
• 3-5 years' experience with Data Centre infrastructure systems

Knowledge & Skills

• Knowledge of Data Centre Colocation Systems
• Knowledge of Data Centre Power Systems, HVAC and Monitoring Systems
• Knowledge of Data Centre Infrastructure and Security Systems
• Deep understanding of Data Halls Technology, Products and Services offered Service Level Management and Reporting
• Ability to work alone or as part of a cross-functional team
• Ability to coordinate, supervise and communicate with contractors
• Good verbal and written communications skills
• Good analytical thinking ability
• Process-oriented and conscientious
• Motivated and disciplined
• Ability to work under pressure in a mission critical environment
• Knowledgeable with First Aid and Fire Fighting