Fresh Roles at MiWay Insurance Limited

What will you do?

• Under direct supervision you will be responsible in managing relationships with MiWay’s affiliate partners and converting affiliate-generated leads into sales.
• The role involves handling inbound and outbound calls, assisting customers referred through affiliate channels, and ensuring exceptional customer service and sales performance.
• As an affiliate agents you will be handling multi-channel communication, support policy queries, and contribute to sales and service excellence

What will make you successful in this role?

Minimum Qualification

• Grade 12/Standard 10/ NQF 4
• RE5 Certificate (As per DOFA date)
• Fully FAIS Accredited (As per DOFA date)

Minimum Experience

• Minimum of more than 1 year Call Centre experience
• Minimum 1-3 years in the STI environment and client services experience

Key Responsibilities

• Responsible for the execution of our daily and monthly targets
• Ensuring that all sales budgets were met
• Convert affiliate-generated leads into new insurance policy sales
• Follow a target-driven sales approach aligned to MiWay’s performance expectations
• Provide prompt assistance with policy inquiries, product information, and premium explanations
• Creating reports and submitting to management

Competencies, Knowledge and skills

• Obsessed with excellence
• Able to work in a team target setting
• Be resilient and able to work under pressure.
• Able to overcome objections easily
• Persuasion and negotiation skills
• Excellent English communication
• Great at timekeeping

Knowledge, Skills and Personal Artributes

• Record keeping; filing and maintenance of databases
• Data Collection and processing of transactions
• Reporting and Administration
• Quality; compliance and accreditation
• Business Process
• Services knowledge

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What will you do?

• The Business Affiliate plays a key role in supporting MiWay’s affiliate distribution channel. The position focuses on building and maintaining relationships with affiliate partners, converting affiliate‑generated leads into sales, and delivering a seamless customer experience across multiple communication channels.
• This role requires a strong sales background, excellent customer service skills, and a solid understanding of regulatory requirements within the financial services industry.
• May provide customers with essential information regarding products and services. Provides quality service to external and internal customers by ensuring accuracy in recording of data.

Minimum Requirements

Minimum Qualification  

• Grade 12/Standard 10/ NQF 4 
• RE5 Certificate (As per DOFA date) 
• Fully FAIS Accredited (As per DOFA date)   

Minimum Experience 

• Minimum of more than 1 year Call Centre experience  
• Minimum 1-3 years in the STI environment and client services experience

Knowledge and Skills

• Undertake Outbound Tele-Sales
• Service inbound client queries, requests
• Administration and processing
• Quality, compliance and accreditation

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What will you do?

Broker Support Administrator responsibilities include(with no advice given to clients or brokers):

• Dealing with brokers who are very demanding on calls.
• Basic admin, linking policies with new brokers, removing brokers off policies, removing broker fees.
• Checking account premium movements.
• Commission queries (payments queries by brokers)
• Listening to calls and applying content of calls.
• Handling complaints and queries.
• Must be familiar with FSCA.

Minimum Qualification Required

• Grade 12/ Standard 10/ NQF 4
• Tertiary Qualification/ NQF5
• FAIS credits/ Full Insurance Qualifications (Depending on DOFA) advantageous
• Financial Services Board Regulatory Exams (RE5) advantageous

Minimum Requirements

• Minimum of 2 years’ experience of broker administration and/ or client services
• Minimum of 2 years’ experience in the short-term insurance industry

Deliverables include, but will not be limited to

• Attend to incoming queries either telephonic or via email from both Brokers, Broker Admin staff, Tied Agent andVarious departments
• Assist with support queries for Brokers, Tied Agent
• Provide Brokers with support and feedback

Competencies Required

• Advanced computer literacy
• Must be highly proficient in dealing with customers and staff at all levels
• Excellent verbal and written communication skills
• Self-motivated
• Problem solving skills and solution oriented.
• Flexibility
• Ability to multi-task and cope under pressure.
• Commitment to personal and team goals
• Ability to apply business rules and processes.
• Good negotiating skills
• Team Player
• Excellent administrative skills
• Ability to plan and manage time efficiently
• Results oriented
• Self-disciplined & Self-motivated and desire to excel
• Analytical and organized
• Attention to detail

Knowledge and Skills

• Processing transactions and conduct simple calculations
• Data Collection and Analysis
• Record keeping, filing and maintenance of databases
• Maintain work standards and quality verification

Deadline to apply: 21 September 2026