Broker Support Administrator at MiWay Insurance Limited

What will you do?

Broker Support Administrator responsibilities include(with no advice given to clients or brokers):

• Dealing with brokers who are very demanding on calls.
• Basic admin, linking policies with new brokers, removing brokers off policies, removing broker fees.
• Checking account premium movements.
• Commission queries (payments queries by brokers)
• Listening to calls and applying content of calls.
• Handling complaints and queries.
• Must be familiar with FSCA.

Minimum Qualification Required

• Grade 12/ Standard 10/ NQF 4
• Tertiary Qualification/ NQF5
• FAIS credits/ Full Insurance Qualifications (Depending on DOFA) advantageous
• Financial Services Board Regulatory Exams (RE5) advantageous

Minimum Requirements

• Minimum of 2 years’ experience of broker administration and/ or client services
• Minimum of 2 years’ experience in the short-term insurance industry

Deliverables include, but will not be limited to

• Attend to incoming queries either telephonic or via email from both Brokers, Broker Admin staff, Tied Agent andVarious departments
• Assist with support queries for Brokers, Tied Agent
• Provide Brokers with support and feedback

Competencies Required

• Advanced computer literacy
• Must be highly proficient in dealing with customers and staff at all levels
• Excellent verbal and written communication skills
• Self-motivated
• Problem solving skills and solution oriented.
• Flexibility
• Ability to multi-task and cope under pressure.
• Commitment to personal and team goals
• Ability to apply business rules and processes.
• Good negotiating skills
• Team Player
• Excellent administrative skills
• Ability to plan and manage time efficiently
• Results oriented
• Self-disciplined & Self-motivated and desire to excel
• Analytical and organized
• Attention to detail

Knowledge and Skills

• Processing transactions and conduct simple calculations
• Data Collection and Analysis
• Record keeping, filing and maintenance of databases
• Maintain work standards and quality verification

Deadline to apply: 21 September 2026