Fresh Roles at South African Airways (SAA)

Job Purpose    

• South African Airways (SAA) wants you to join the SAA family as a First Officer.
• As a First Officer, you will be expected to take all measures required for the safety of the flight, whether on the ground, or inflight, and be expected to perform the duties of a pilot for South African Airways as either a Second-In-Command Pilot (P2) or Cruise Relief Pilot (P3).

Principal Accountabilities    
Documentation Requirements:

• Matric results transcript
• Aviation training records
• A summary of all the types of aircraft flown and the number of hours flown in each type
• Certified copies of the following: Matric Certificate; South African Identity Document / Passport, Academic transcripts; Last 3 pages of Pilot logbook; Pilot Logbook Summary, Pilot License; Class 1 Medical Certificate
• CV
• Preference will be given to female pilot applicants in accordance with SAA’s Pilot Employment Equity Plan.
• Candidates will be expected to undergo pre-employment assessments which includes checks i.e. criminal, credit, reference, authentication of qualifications etc., simulator / written and psychometric tests.

Qualifications & Experience    

• Matric Certificate / Grade 12 results / N3 or relevant tertiary qualifications (SAQA accredited)
• Compulsory subjects: Mathematics or Statistics 101 and English (D symbol on higher grade or C symbol on standard grade) coupled with one of the following: Physical Science or Computer Science (D symbol on higher grade or C symbol on standard grade)
• Valid South African Airline Transport Pilot’s License, or a Commercial Pilot License having completed all the ground subjects for the ATPL (previously known as a Frozen ATPL).  A valid ATPL License must be obtained within 2 years from date of employment with SAA with a multi engine instrument rating
• Valid Class 1 medical
• A minimum of 1,500 flying hours which includes 200 hours on multi-engine aircraft
• Be a South African citizen with a valid Passport

Knowledge and Skills    

• Must have expertise in the application of safety standards and safe operating practices
• Detailed knowledge and understanding of national and international aviation regulations such as CAA, ICAO, IATA, FAA, and EASA
• Demonstrate a firm understanding of international travel, international customs and practices etc.
• Knowledge of all legal regulations for the piloting/aviation profession in the South African and international regulatory environment
• Business communication skills (verbal and written)

Attributes    

• Emotional intelligence
• Ability to inspire commitment
• Able to deal with complex operational issues inherent in a fast moving environment
• Ability to work under pressure (organisational resilience with change management focus)
• Ability to pay attention to detail (meticulous)
• Ability to collaborate proactively and maintain working relationships across professional and operational boundaries
• Results driven
• Ability to develop self and others
• Judgement and decision making ability

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Job Purpose    
The role is responsible for the Search Engine Optimization within SAA marketing and is accountable for optimizing copy and landing pages for search engine optimization, perform ongoing keyword research including discovery and expansion of keyword opportunities, researching and implementing content recommendations for organic SEO success to increase brand awareness and engagement.

The role will  increase traffic and conversion from digital marketing on the SAA website. The SEO Specialist manages all search engine optimization, all SEO activities such as content strategy, link building and keyword strategies to increase rankings on all major search networks to maximize conversions, impression share and page ranking.

Principal Accountabilities    

• Develop optimization strategies that increase the company's website search engine results rankings and will execute continuous testing, collect and analyze data and results, identify trends and insights to achieve maximum ROI
• Collaborate with web development team to ensure SEO best practices are properly followed throughout website content and work with the content coordinator and the broader marketing team to drive SEO in content creation and content marketing and page optimization
• Perform ongoing keyword research, discovery and optimization for new SEO keywords to use throughout the company website, marketing materials and implement search engine optimization recommendations
• Create and execute link building strategy and change website architecture, content, linking and other factors to improve SEO positions for target keywords
• Determine measurable goals that demonstrate improvement in marketing efforts
• Monitor daily performance metrics with SEO tools such as Google analytics to understand SEO strategy performance
• Collaborate with others within the marketing department to manage SEO strategy
• Write compelling and high-quality website content, and page descriptions to improve website search results
• Collaborate in the development of marketing communication strategies, execution of day-to-day management functions, sourcing, and successful execution of content on SAA’s digital marketing and advertising channels
• Execute testing, collect and analyze data and results, identify trends and insights to achieve maximum ROI in organic search conversions
• Use tools for Tracking, performance reporting, and to conduct an analytical review on flysaa.com and airTRFX pages
• Optimize website content including imagery, copy, internal/external links and landing pages for search engine marketing
• Perform ongoing keyword discovery, expansion and optimization
• Research and implement search engine optimization recommendations
• Research and analyze competitor performance and auction insights
• Develop and implement link building strategies
• Work with the website development team to ensure SEO best practices are properly implemented on newly developed code
• Work with editorial and marketing teams to drive SEO in content creation and content programming
• Recommend changes to website architecture, content, linking and other performance enhancement factors to improve SEO positions for target keywords
• Implement changes in content management systems (CMS)

Qualifications & Experience    

• Grade 12 or equivalent
• Bachelor’s degree in Marketing, with specific focus on digital marketing
• At least 3 - 5 years proven SEO experience
• At least 1 year SEO experience in aviation
• In-depth experience with website analytics tools (e.g. Google Analytics, Tableu)
• Experience with A/B and multivariate experiments

Knowledge and Skills    

• Solid understanding of performance marketing, conversion, and online customer acquisition
• Working knowledge of HTML, CSS, and JavaScript development and constraints
• Knowledge of ranking factors and search engine algorithms
• Latest trends and best practices in SEO and SEM
• Creative thinking
• Strategic thinking
• Identify and resolve problems
• Communication skills
• Advanced ability to use all Google products (Analytics, Ad Manager, My Business, Flights, Webmaster Tools and Search Consol)
• Proficient in Word, Excel, PowerPoint, Publisher, Project, and OneDrive

Attributes    

• Facilitates change and innovation
• Implements/ aligns vision
• Values team diversity
• Role models behaviors and values 
• Results driven
• Stakeholder relationships
• Ethics and integrity
• Collaboration
• Relationship building
• Independent worker
• Flexible and adaptable
• Work under pressure
• Self-motivated
• Time Management

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Job Purpose    
The incumbent is responsible to provide an excellent quality service to customers in respect of passenger handling services.

The incumbent will perform a wide variety of duties at departures, boarding gates, arrivals, baggage; including the verification of travel documents and assisting special need passengers and premium passengers within the airport environment.

Principal Accountabilities    

• Demonstrates an understanding of the departmental strategy and plan relevant to own work outputs
• Implements department strategy within own area of responsibility
• Provides recommendations to support the implementation of the departmental strategy and plan
• Contributes to the budget management and containment of costs
• Applies cost saving initiatives continuously
• Provides recommendations on profitability
• Correct charging of excess baggage
• Contribute towards cost reduction by performing role efficiently and identifying opportunities for improvement
• Utilises resources in area of responsibility/ own area of work in a time and cost-effective manner
• Utilises technology to enhance internal and external customer expectations
• Executes work outputs according to customer requirements
• Adheres to Governance and Risk Management policies, processes and systems
• Delivers on regular, irregular and timeous reporting of information to key stakeholders
• Participates in continuous optimisation programmes, projects and initiatives
• Promote Airline’s customer service principles through upholding a high standard of professionalism, efficiency, consistency and personalisation when dealing with customers
• Assist unaccompanied minors, elders and disabled passengers to ensure that their special needs are addressed accordingly
• Assist in dealing with any problems such as keeping passengers informed of any delays, disruptions and denied boarding
• Provide general information to customers and travel agents
• Assist passengers as needed through arrival and check-in processes
• Assist customers with general enquiries or directions as required
• Interact with customer throughout the transaction to alleviate fear and build trust
• Perform any duties assigned by superiors in line with company objectives
• Check baggage, monitor carry-on baggage for size and quantity, and assign seats
• Inspect and verify passenger documentation, ensuring that passengers have the correct documentation for travel
• Perform all duties pertaining to passenger and baggage check-in, boarding of flights and charging excess baggage charges based on piece concept
• Liaise with various work groups to resolve any challenges
• Work on special projects if required
• Meet and assist passengers on arrival
• Provide information on arrival and departure times, boarding procedures, carry-on regulations, and seat assignments
• Handle denied boarding situations by soliciting volunteers and communicating situation effectively to involuntary denied boarding customers
• Direct customers and provide clear and concise information regarding flight delays, cancellations, denied boarding situations
• Manage queues and self-service check-in
• Ensure proper control of on-board hand baggage at check in and at boarding gates
• Assist and ensure the correct handling of mishandled baggage, pilfered and damaged baggage
• Keep detailed report regarding mishandled and damaged baggage
• Ensure the highest level of passenger safety and care in all aspects of duty
• Comply with service standards and standard operating procedures to ensure passengers are handled in a friendly and efficient manner at all times
• Make public announcements as required
• Produce all required, work-related documentation
• Ensure compliance with CAA, Airline and airport regulations
• Ensure all regulatory training is current
• Ensure baggage reconciliation is done for each flight and updating statistical data
• Clearing of all stock at check in counters and boarding gates after duties
• Demonstrates an understanding of company policies and processes relevant to people management
• Adheres to people processes and plans to deliver on organisational objectives
• Participates in development initiatives to maximise own and department’s productivity
• Embraces change initiatives in line with the vision and strategic direction of the Airline
• Demonstrates willingness to enhance own skills and share same with immediate team members
• Lives and role models the Airline’s values
• Contribute towards department capacity to enable achievement of department objectives
• Identify opportunities for improvement within sphere of control
• Contribute to talent development (self) through acknowledged learning experiences, courses, reading and researching

Qualifications & Experience    

• Grade 12 (Matric) at NQF level 4
• A 3-year diploma in a Travel and Tourism or relevant field will be an advantage
• Experience derived from customer service environment will be an advantage

Knowledge and Skills    

• Customer Service standards
• Passenger Handling
• Amadeus Altea Customer Management (CM)
• Dangerous Goods Handling
• Baggage Management System
• World Tracer System
• Baggage Reconciliation System (BRS)
• Star Alliance Requirements
• Verification of Travel Documents
• Amadeus Auto Document Check (ADC)
• Passenger Disruption Handling (IRROPs)
• Safety Management System (SMS)
• Station Emergency Response Plan (SERP)
• Excellent communication (verbal and written) skills
• Moderate to high computer proficiency
• Problem solving skills
• Effective time management
• Information processing skills

Attributes    

• Technical Expertise
• Stakeholder Relationships
• Flexibility and Adaptability
• Drives Results
• Organisational Awareness
• Ethics and Integrity
• Collaboration