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  • Posted: Jan 20, 2025
    Deadline: Not specified
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  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    The Ackermans story goes back as far as 1916, when Gus Ackerman opened the first store in Wynberg in Cape Town. His vision for the store was to create a place where customers could find great products at fantastic prices, which is exactly what Ackermans became. Ackermans was, subsequently, bought by the Pepkor Group in 1986. Today, there are more than 850 Ackermans stores in 5 countries, making us a leading value fashion retailer for the whole family - continuously setting the standard for value and affordability. With a wide selection of fashion for ladies, kids, babies, and men, as well as homeware, cellular, and key financial products, we’ll keep bringing value to your life every day.
    Read more about this company

     

    Merchandiser: Online Commerce

    • A position has become available in our Online Commerce Team, for a Merchandiser. You will be responsible for the presentation and promotion of merchandise products, through strategically managing the online product assortment and ensuring that the products are showcased in an appealing manner for the Ackermans customer.

    KEY RESPONSIBILITIES:

    • Category Management & Merchandising:
    • Responsible for building the correct curated merchandise stories online in order to create a compelling product experience for our customer
    • Work with planning to organize products into categories, making sure each category is easy to navigate and all products are listed in the correct category
    • Write detailed, accurate and appealing product descriptions
    • Proactively manage the online product range in partnership with cross-functional teams to deliver cohesive top-to-toe looks
    • Analyse online product and category performance and continuously look for opportunities to drive sales and increased customer experience
    • Manage the on-site product merchandising to ensure the navigation, faceting and product pages help to convert customers
    • Manages the merchandising process from samples requests to final linking of products
    • Works as lead merchandiser to ensure the category logic and faceting is consistent and provides the best customer experience
    • Ensures that all merchandised products are in line with the style guide and copy is well written and successfully describes the products unique selling points
    • Ensures all size guides are up to date
    • Keep abreast of national and international competitors and identifies opportunities for potential improvements
    • Process Management:
    • To ensure that all processes are implemented, updated and adhered to
    • Ensure that product information uploaded by Coordinators are accurate and that the attributes are in line with the product presented on the website
    • Alignment with internal stakeholders:
    • Ensure effective cross-functional collaboration and alignment with Buying, Planning and Marketing functions for effective execution of company strategy
    • Ensure that relevant stakeholders are informed of any changes of product information required for the website and/or any deviations to the agreed timelines
    • Reporting:
    • Responsible for reporting from a centralized view and provide insights on process improvement in line with any changes to online commerce attributes
    • People Management (2 Coordinators as direct reports):
    • Talent Management
    • Performance Management
    • Talent & Succession Planning

    KNOWLEDGE REQUIRED:

    • Knowledge of the retail merchandise cycle with regards to Buying and Product Attributing
    • Knowledge of buying principles & strategies
    • A comprehensive knowledge/understanding of SA’s retail clothing market, Customers and competitors

    SKILLS REQUIRED:

    • Latest Microsoft applications including advanced Excel-point competency
    • Ability to work in multiple in-house systems
    • Creative interpretation and articulation of data
    • A sound ability to analyse and work with data
    • The ability to communicate effectively at all levels within the company
    • Merchant skills & a sound commercial mentality
    • Excellent interpersonal skills
    • Exceptional planning, organizing & time management skills
    • The ability to be resilient, have tenacity and maintain high levels of drive and initiative under pressure
    • Networking skills & the ability to be resourceful
    • The ability to prioritise
    • The ability to be assertive
    • The ability to work independently, as well as be a team player

    QUALIFICATIONS:

    • Matric (Essential)
    • A relevant degree /qualification in Fashion, Textile Design /Clothing Production/ Product Development /Merchandising, or a related field

    go to method of application »

    Product Planner

    • We're seeking Product Planners who are forward thinkers with an analytical mind. 
    • Our ideal candidate? A self-motivated powerhouse who's passionate about performance and driven by solutions. You'll need to bring your high energy level to keep up with the excitement of our retail environment!
    • If you're ready to dive into the heart of retail and make a real impact, we want to hear from you. Join us on this exhilarating journey as we shape the future of our business together!  

    Key Responsibilities

    • Delivering and implementing departmental business plans that support the SBU’s merchandise strategy.
    • Managing departmental forecasts to achieve agreed departmental growth and profitability as per the Business Plan.
    • Preparing and delivering merchandise assortment plans that support the signed-off departmental business strategy.
    • Ensuring sufficient inflows to maintaining agreed replenishment service levels to achieve agreed departmental growth and profitability as per the Business Plan.
    • Providing accurate and timeous merchandise information to minimise risk and optimise business opportunities.
    • Executing and managing project plans to achieve the agreed objectives (if applicable).

    Qualifications required:

    • A Grade 12 certificate is an essential requirement.

    A qualification would be a definite advantage. Preferred qualifications are:

    • B. Comm./ B. Science degree in Finance, Accounting, Mathematics, Stats and Business Science OR
    • National Diploma majoring in Internal Auditing and Cost and Management Accounting OR
    • National Diploma in Financial Information Systems

    Knowledge of:

    • the retail merchandise cycle with regards to Buying, Planning, Logistics and Stores
    • seasonal & non-seasonal replenishments
    • the SA retail clothing market, customers and competitors

    Skills required:

    • Sound commercial thinking & numerical skills
    • Analytical thinking & logical problem-solving skills
    • Interpersonal and relationship-building skills
    • Planning, organising & time management skills.
    • Conflict resolution skills

    Demonstrate:

    • Resilience, agility, and the ability to maintain high levels of drive and initiative under pressure.
    • Collaboration skills, fostering a shared vision, and positively influencing decision-making in a team setting.
    • Flexibility to function effectively under pressure and maintain a positive attitude and work performance in diverse circumstances.
    • Self-motivation, a sense of responsibility, and pride in one's work.
    • Methodical and detail-oriented approach, ensuring accuracy in tasks.
    • Effective communication skills across all levels.
    • Strong sense of integrity in professional conduct.
    • Deadline-oriented mindset.
    • Assertiveness in handling tasks and responsibilities
    • A minimum of 2-3 years previous experience in product planning within a relevant retail and/or FMCG environment is an ESSENTIAL requirement.

    Preferred experience:

    • Replenishment and assortment planning experience
    • Prior store planning experience
    • Previous store management experience (1 – 2 years)
    • Previous exposure to general logistics and supply chain processes
    • Experience working in planning systems.
    • Experience working with the most recent Microsoft software, including Word and Excel, is a prerequisite. Proficiency in advanced Excel usage would be an asset.

    go to method of application »

    Store Planner

    • Our ideal candidate? A self-motivated powerhouse who's passionate about performance and driven by solutions. You'll need to bring your high energy level to keep up with the excitement of our retail environment!
    • If you're ready to dive into the heart of retail and make a real impact, we want to hear from you. Join us on this exhilarating journey as we shape the future of our business together!  

    So, what will you do? 

    • Ensuring the accurate distribution of seasonal stock to optimise sales.
    • Ensuring the optimal distribution of non-seasonal and seasonal replenishment stock to optimise sales.
    • Delivering a location plan that allows for the clustering of stores at the required product level.
    • Delivering seasonal and non-seasonal replenishment profiles at the required product level.
    • Supplying inputs to the Seasonal look for the required visual merchandising.
    • Analysing store performance and providing accurate and timeous information in order to optimise business decision making.
    • Ensuring new stores are stocked to plan.
    • Assisting stores in resolving any queries relating to stock.

    What experience & qualifications do you need?

    • A minimum of 2-3 years sound experience in store planning within a clothing retail environment is an important requirement.

    The following additional experience would be ideal:

    • Previous store management experience
    • Previous exposure to general logistics and supply chain processes
    • Experience working in planning systems such as Location Planning, JDA Allocation Planning and/or Just Enough
    • Experience in Outerwear
    • A working knowledge of the latest Microsoft packages (Word & Excel) is essential.
    • Experience in working at an advanced level in Excel would be a definite advantage.
    • The following qualification would be ideal:
    •  Grade 12 Certificate/Matric is essential.
    • A National Diploma or Degree in Business/Retail Management or Accounting/Finance would be beneficial.

    go to method of application »

    Divisional Human Resource Manager (Western SBU)

    • An exciting and challenging opportunity has become available for a Divisional Human Resource Manager, within our Operations team. Partnering with the General Manager and Divisional Sales Managers, the incumbent will be based in Centurion (Western SBU) and support all our Ackermans store teams across two divisions (JHB CBD and JHB Centre).
    • We are looking for a self-reliant, efficient, and influential individual who will pride themselves in providing a professional HR service to business partners in a SBU in order to maximize their contribution towards the profitability and growth of their business unit.
    • The successful applicant will need to be able to work in close partnership with their SBU team and with store managers, giving professional and expert advice on a broad range of people issues, so his/her ability to communicate at all levels and to have an effective interpersonal style is an important attribute.

    Qualification Required:

    Essential:

    • Degree/Diploma in Human Resources Management 

    Preferred:

    • Diploma in Labour Law.

    Knowledge Required:

    • Current knowledge of Labour Legislation and EE laws will be beneficial
    • Preference will be given to candidates who also have a practical grasp of the retail industry
    • Strong business and retail understanding
    • Best Practice in recruitment process
    • Dismissal and CCMA/Labour Commission procedures
    • Change management at store and divisional level
    • Performance management at store level
    • Coordination of training interventions
    • Succession monitoring and coordination

    Skills Required:

    • Resilience
    • Analytical skills
    • Sound Judgement
    • Communication
    • Deadline driven
    • Time management
    • Prioritising
    • Integrity

    Experience Required:

    Essential:

    • Min of 3 years as HR Generalist within the retail Industry.

    Preferred:

    • Strong business and retail understanding.
    • Business partner role.
    • Best Practice in end to end recruitment process.
    • Dismissal and Labour Commission procedures.
    • Change management at store and divisional level.
    • Performance management at store level.
    • Coordination of training interventions.
    • Succession monitoring and coordination.

    Key Responsibilities:

    • Business Partnering
    • The development of people plans and the effective implementation thereof
    • Providing and analysing people information to optimise business decisions
    • Providing expert advice on all people issues
    • The forecasting of risks and opportunities
    • The development of appropriate action plans for implementation in partnership with their divisional team and store managers
    • Acting as a change agent to heighten awareness and gain support for the Company’s People Strategy and strategic priorities
    • Change agent - you will need to understand, support and promote the Company’s policies and procedures and the strategic direction of the HR function of Ackermans, and have the ability to consistently apply these in practice, as well as acting as a change agent by raising awareness and gaining support for People policies and Employment Equity throughout their teams
    • Talent management
    • Attract and accurately identify top retail talent and recruit these individuals to the Company is a core skill for a DHRM and all candidates for the DHRM position will need to display outstanding people judgment, a very well-developed ability to recognize the attributes in others that will result in on the job performance, and have the flair to promote the Brand of Ackermans to future Phadimas.
    • Induction of new employees
    • Co-ordination of training and development initiatives
    • Succession planning
    • Employee Relations
    • Management of industrial relations, including the management of cases through the dispute resolution stages (Labour Commission)

    go to method of application »

    Ackermans Trainee Manager - Thokoza and East Rand

    JOB PURPOSE

    • The primary focus of the Store Manager position would be to maintain top standards in all areas of responsibility:- customer service, the achievement of sales targets and quality standards on the sales floor, shrinkage and cost control, day-to-day store administration, stock image, visual merchandising, the pro-active management, people management, motivation and training and development of your team members.

    KEY RESPONSIBILITIES

    • Optimize the sales of the store through the effective implementation of business processes.
    • Generate and exceed sales budget and growth.
    • Optimize profit through the effective management of costs. (To manage cost within budget)
    • Ensure professional HR practices in staffing and talent processes.
    • Effective stock management in your store.
    • Exceed customer expectations.
    • Ensure subordinate effectiveness through effective leadership and clear communication and management of job performance.
    • Adhere to Company policies and procedures.
    • Ensure a climate of productivity and positive morale by living the Company values.
    • Manage your store according to the business plan to ensure optimal brand and store image representation.

    MINIMUM REQUIREMENTS:

    • Be energetic and a self starter
    • 3 years retail experience which includes at least one year in a management position
    • Outstanding merchandise management, stock and cost control skills
    • A focus on customer service
    • The capacity to maintain high store standards
    • A Proven ability to influence and lead a team
    • You will have a keen development orientation in that you will be inspired to develop yourself and fellow team members
    • Ability to communicate effectively in English (written and verbal) and competence in a second official language would be a definite advantage
    • Matric or equivalent
    • Further qualifications related to retail / business will be an advantage.

    go to method of application »

    Ackermans Trainee Manager - Mpumalanga South

    JOB PURPOSE

    • The primary focus of the Store Manager position would be to maintain top standards in all areas of responsibility:- customer service, the achievement of sales targets and quality standards on the sales floor, shrinkage and cost control, day-to-day store administration, stock image, visual merchandising, the pro-active management, people management, motivation and training and development of your team members.

    KEY RESPONSIBILITIES

    • Optimize the sales of the store through the effective implementation of business processes.
    • Generate and exceed sales budget and growth.
    • Optimize profit through the effective management of costs. (To manage cost within budget)
    • Ensure professional HR practices in staffing and talent processes.
    • Effective stock management in your store.
    • Exceed customer expectations.
    • Ensure subordinate effectiveness through effective leadership and clear communication and management of job performance.
    • Adhere to Company policies and procedures.
    • Ensure a climate of productivity and positive morale by living the Company values.
    • Manage your store according to the business plan to ensure optimal brand and store image representation.

    MINIMUM REQUIREMENTS:

    • Be energetic and a self starter
    • 3 years retail experience which includes at least one year in a management position
    • Outstanding merchandise management, stock and cost control skills
    • A focus on customer service
    • The capacity to maintain high store standards
    • A Proven ability to influence and lead a team
    • You will have a keen development orientation in that you will be inspired to develop yourself and fellow team members
    • Ability to communicate effectively in English (written and verbal) and competence in a second official language would be a definite advantage
    • Matric or equivalent
    • Further qualifications related to retail / business will be an advantage.

    go to method of application »

    Ackermans Trainee Manager - Gauteng South (Vaal Area)

    JOB PURPOSE

    • The primary focus of the Store Manager position would be to maintain top standards in all areas of responsibility:- customer service, the achievement of sales targets and quality standards on the sales floor, shrinkage and cost control, day-to-day store administration, stock image, visual merchandising, the pro-active management, people management, motivation and training and development of your team members.

    KEY RESPONSIBILITIES

    • Optimize the sales of the store through the effective implementation of business processes.
    • Generate and exceed sales budget and growth.
    • Optimize profit through the effective management of costs. (To manage cost within budget)
    • Ensure professional HR practices in staffing and talent processes.
    • Effective stock management in your store.
    • Exceed customer expectations.
    • Ensure subordinate effectiveness through effective leadership and clear communication and management of job performance.
    • Adhere to Company policies and procedures.
    • Ensure a climate of productivity and positive morale by living the Company values.
    • Manage your store according to the business plan to ensure optimal brand and store image representation.

    MINIMUM REQUIREMENTS:

    • Be energetic and a self starter
    • 3 years retail experience which includes at least one year in a management position
    • Outstanding merchandise management, stock and cost control skills
    • A focus on customer service
    • The capacity to maintain high store standards
    • A Proven ability to influence and lead a team
    • You will have a keen development orientation in that you will be inspired to develop yourself and fellow team members
    • Ability to communicate effectively in English (written and verbal) and competence in a second official language would be a definite advantage
    • Matric or equivalent
    • Further qualifications related to retail / business will be an advantage.

    go to method of application »

    Planning Analyst - Online Commerce

    • We are seeking a dynamic and detail-oriented Planning Analyst - Online Commerce to optimize sales by ensuring the right products are stocked in the right quantity, at the right time, and in line with the principles of online commerce. This role will involve analysing and forecasting customer purchase behaviour, driving trade, and supporting various teams with operational insights to improve the profitability and performance of our online store.

    KEY RESPONSIBILITIES:

    • Performance Management: Work closely with the internal teams to maximise sales, analyse performance & optimise product stock levels
    • Stock Planning & Management: Monitor and manage inventory levels to ensure the online store is well-stocked with the right products, balancing demand and supply to optimise sales.
    • Demand Forecasting: Analyse customer behaviour, historical sales trends, and market data to predict future product demand, supporting efficient stock replenishment.
    • Data Analysis: Provide actionable insights through data analysis, identifying patterns and trends in online sales and customer purchasing behaviour to guide inventory planning.
    • Collaboration & Communication: Work closely with cross-functional teams (marketing, supply chain, and operations) to align stock levels with online promotions, new launches, and seasonal demand.
    • Operational Insights: Develop and present reports on key performance metrics, inventory turnover, and sales trends to help improve overall online commerce profitability.
    • Inventory Optimization: Recommend strategies for optimising stock levels to reduce costs, minimize stockouts, and improve product availability.
    • Trend & Market Analysis: Monitor competitor activity, market conditions, and industry trends to identify opportunities for stock optimization and sales growth.

    JOB RELATED KNOWLEDGE AND SKILLS REQUIRED:

    Knowledge

    • A comprehensive knowledge/understanding of SA’s value retail clothing market, customers and competitors
    • A practical grasp of the South African E-Commerce market would be advantageous.
    • An excellent comprehension of planning, inventory management, trading, customer behaviour and principles relevant to value retailing.

    Skills:

    • A high degree of numeracy and analytical thinking
    • The ability to think and operate at a strategic level
    • Knowledge of eCommerce platform, customer experiences, and a track record of an ability to trade
    • Familiarity with tools like Power BI, to present data insights in a clear and understandable way.
    • Understanding of statistical methods to analyse trends, customer behaviour, and sales performance.
    • Skills in predicting future sales trends based on historical data, market trends, and customer behaviour.
    • Experience in forecasting product demand and aligning it with inventory and supply chain planning.
    • Understanding how to create and manage budgets, track spending, and ensure that the business stays within financial constraints.
    • Knowledge of key performance indicators (KPIs) like conversion rates, average order value, customer lifetime value, and cart abandonment rates.
    • Familiarity with online marketing performance metrics, such as ROI, and performance of advertising campaigns.
    • Familiarity with enterprise resource planning systems for tracking sales, inventory, and financial data.
    • Ability to prioritize tasks and work within tight deadlines.
    • Ability to work with various departments, such as marketing, finance, operations, and product teams, to ensure alignment with business goals.
    • Adapt to changing market conditions and business needs quickly.

    QUALIFICATIONS:

    • A relevant Business/Commercial/Retail, Degree or Diploma
    • Trader mentality, business acumen and entrepreneurial thinking

    EXPERIENCE:

    • Minimum 5 - 7 years of store planning experience within a clothing environment
    • 2-5 years’ experience in an online/e-commerce environment

    go to method of application »

    Store Manager - Koster

    Job purpose

    • The purpose of the job is to optimize sales and exceed customer expectations through the implementation of the operations strategy and effective management of staff.

    Minimum requirements

    • You will represent and be a custodian of the brand of our store
    • Be energetic and a self-starter
    • Two (2) years retail experience which includes at least one year in a supervisory and or management position.
    • Outstanding merchandise management , stock and cost control skills
    • The capacity to maintain high store standards
    • A proven ability to influence and lead a team
    • You will have a keen development orientation in that you will be inspired to develop yourself and fellow team members
    • Ability to communicate effectively in English (written and verbal) and competence in a second official language would be a definite advantage
    • Grade 12 or equivalent
    • Further qualifications related to retail/business will be an advantage
    • To apply, please attach the below listed documents to email: 
    • CV (Including contactable references)
    • Certified copy of ID
    • Certified Copies of certificates and/or qualifications

    go to method of application »

    Store Manager- Klerskdorp

    Job purpose

    • The purpose of the job is to optimize sales and exceed customer expectations through the implementation of the operations strategy and effective management of staff.

    Minimum requirements

    • You will represent and be a custodian of the brand of our store
    • Be energetic and a self-starter
    • Two (2) years retail experience which includes at least one year in a supervisory and or management position.
    • Outstanding merchandise management , stock and cost control skills
    • The capacity to maintain high store standards
    • A proven ability to influence and lead a team
    • You will have a keen development orientation in that you will be inspired to develop yourself and fellow team members
    • Ability to communicate effectively in English (written and verbal) and competence in a second official language would be a definite advantage
    • Grade 12 or equivalent
    • Further qualifications related to retail/business will be an advantage
    • To apply, please attach the below listed documents to email: 
    • CV (Including contactable references)
    • Certified copy of ID
    • Certified Copies of certificates and/or qualifications

    go to method of application »

    Insurance Coordinator

    • The Insurance Coordinator will effectively oversee the insurance portfolio to ensure the monthly logging and accounting of all insurance transactions are complete, the claim register agrees to our claims logging system, resolving all queries and ensure the accuracy of claim finalisation.

    ROLE RESPONSIBILITIES:

    • Administration and reporting
    • Oversee the administration and claim processing by insurance clerks
    • Ensure accuracy of the claim register compared to claims logged by stores 
    • Assist with the finalising claims internally and submit to brokers for oversight
    • Ensure that escalated claims are attended to timeously
    • Compile and submit monthly insurance stats to Operations team
    • Ensure the completeness of the stats provided, based on approved claims in Synergy
    • Journals and reconciliations
    • Review and approve insurance journals for expenses ad aggregate account 
    • Review insurance reconciliations 
    • Review and approve insurance accruals 
    • Ensure reconciling items are resolved by responsible Clerk
    • Procurement
    • Approve quotes and invoices relating to insurance claims 
    • Ensure all invoices are captured and approved
    • Liaise with business partners to ensure that invoices are not missed or duplicated
    • Team Management
    • Ensure that all performance management processes are completed and submitted as required by the business · 
    • Provide regular feedback on performance · 
    • Partner with HR to ensure recruitment processes are followed. · 
    • Provide and facilitate training and onboarding of new Insurance Clerks · 
    • Identify opportunities to develop and upskill team

    EXPERIENCE REQUIRED:

    Essential:

    • At least 3 years’ experience in financial administration, including reconciliations and journals

    Preferred:

    • Experience within the retail business environment
    • Experience in people management

    QUALIFICATIONS REQUIRED:

    Essential:

    • National Diploma in Finance / Accounting or similar

    Preferred:

    • Bachelors Degree in Finance / Accounting or similar

    JOB RELATED KNOWLEDGE AND SKILLS REQUIRED

    KNOWLEDGE required:

    • Solid knowledge and understanding of accounting principles, procedures and application 
    • Strong administration knowledge and ability 
    • Strong financial systems knowledge

    SKILLS required:

    • The ability to investigate exceptions, anomalies and discrepancies
    • Excellent communication both written and verbal.
    • Critical thinking and ability to problem solve independently

    go to method of application »

    Employee Relations Specialist

    • We've got an exciting, brand new opportunity at Ackermans as a  Employee Relations Specialist to join our HR department. This role will be responsible to provide sound, effective services, advice and support on labour (employee) relations matters to line managers and the broader HR team.
    • We're a fully in-office team. This role is based at our Regional Offices, Centurion & our DC, Hammersdale.

    Knowledge & Skills Required:

    • Training & development with regards to basic principles of IR
    • Extensive knowledge of labour legislation i.e. LRA, BCEA, etc.
    • Extensive knowledge of contractual law, i.e. contracts of employment
    • Thorough working knowledge of Employee Relations from within a strategic framework of employee engagement (i.e. ER rather than IR in isolation which includes remuneration and benefits, business communications, policy research and formulation)
    • Extensive Knowledge of Employment Equity planning, consultations and EE forums
    • Proven ability to plan and implement commercially viable and business-relevant policies, practices and initiatives which are legislatively compliant and support the company strategy
    • Ability to improve knowledge of labour (employee) relations practices within HR and business
    • Ability to work at both a strategic and operational level.
    • Sensitive people skills: a high level of emotional intelligence; excellent interpersonal skills; a wide understanding of people issues
    • Ability to demonstrate presence and credibility within the organisation
    • High competence in interpersonal, consulting, communication, negotiation and coaching skills at all levels will be required.
    • Ability to engage with and influence leaders successfully on key change initiatives.

    Qualifications & Experience Required:

    • Bachelors Degree  in Human Resource Management and/or Labour Law
    • A minimum of 3 years experience representing at the CCMA incl. arbitration.
    • A minimum of 3 years active participation in multi-unionized environment incl. collective bargaining, wage negotiations, strikes & lock-outs etc.
    • A minimum of 3 years experience industrial relations experience at management level with disciplinary matters incl. chairing, initiating, training & development.
    • Minimum of 3 years experience in leading an Employment Equity Forum and managing the life cycle of an Employment Equity Plan.
    • Retail Experience

    Key Responsibilities:

    Policy Research and Formulation

    • Develop appropriate policies and practices to match Ackermans’ overall business and HR goals and culture.
    • Conduct appropriate research on new developments through benchmarking and networking.
    • Contribute to the review, revision, introduction and implementation of new or updated HR/Company policies, guidelines and processes.
    • Partner with HR and line and guide and advise on policy related issues, with a focus on empowering line managers and HR team to develop a proactive approach to ER.
    • Ensure effective case management and implement improved and more business friendly policy and procedure
    • Ensure consistent implementation of company policies and procedures by team members through effective monitoring and regular reporting
    • Make recommendations with regards to process/policy adjustments/improvements
    • Keep up to date with current legislation and update relevant company policies
    • Ensure that disciplinary guide and other company policies and procedures are researched and updated to ensure compliance and clear understanding and interpretation of such across the business.
    • Ensure employment guides and procedure manuals are updated and available to business.
    • Develop and maintain Letters of Appointment (LOA’s) for all Africa operations (RSA, Botswana, Lesotho, Namibia, Swaziland and Zambia).

    ER Administration, Analysing & Reporting

    • Identify and develop relevant ER reports: compliance reports to track conditions of employment.
    • Identify IR trends in the business and put measures in place to address priority areas identified.
    • Ensure appropriate record keeping with regard to industrial relations and performance management of employees.
    • Manage the Employee Relations Inbox.

    Disciplinary Support and CCMA Representation

    • Represent Company at conciliation and arbitration levels.
    • Manage high priority and complex cases, including preparing and briefing parties where necessary, on collective and individual IR matters.
    • Support facilitation and resolution of employee conflicts/issues.
    • Provide labour relations advice and expertise in partnership with line and HRM team.
    • Provide consultation and support on labour relations matters to the bargaining unit managers.
    • Provide advise and support to DHRM's in preparation for their CCMA cases.

    Training

    • Ensure that all available ER training material is updated and relevant as per legislation and Code of Good Practice.
    • Provide training to relevant parties on ER trends annually and/or empowering IR knowledge and application.

    Collective Bargaining and Industrial Relations

    • Provide collective bargaining services to business and/or union management.
    • Foster healthy union relations by enabling line managers, field and support centre HR teams to address and resolve issues raised efficiently and effectively.
    • Facilitate communication of business decisions relating to e.g. retrenchments, shop closures, stock loss etc. working in close cooperation with management and HR stakeholders. 
    • Manage any changes and updates to union relationship agreements.
    • Enable open channels of communication between unions and company.
    • Attend national forums when requested and keep management informed of national issues such as strikes, lock-outs, legislation and industry updates etc.
    • In close cooperation with HR and line managers, conduct and manage Wage Negotiations in RSA, Botswana, Lesotho, Namibia, Swaziland and Zambia – provide info to the HR team and line management on national trends and settlement overviews in order to obtain mandate from the board.
    • Act as coordinator/chair for management bargaining team or bargaining advisory team.
    • Assist and participate in post-bargaining rollout and training initiatives as required.
    • Ensure consistent application of applicable collective agreement(s).

    Employment Equity 

    • EE Forums
    • Construction of EE Plan
    • Sign off process
    • Reporting, tracking and communication to business.

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