BCX takes care of your technology needs so that you can take care of your business. The services and solutions we create get your business ready for the future. We have the insight, expertise and experience to handle digital requirements for the steepest skyscrapers and the smallest start-ups. We cater for a wide range of business transformation requirements...
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Core Description
- To investigate, analyse, research, plan, acquire and document user and data requirements. Maintain solutions and scripts to ensure the delivery of accurate, timeous, and meaningful performance, forecast reports and commission information for BCX stakeholders.
- Provide statistical analysis, forecasting, predictive modelling, simulation, and optimisation to discover trends, opportunities and threats.
Key Deliverables / Primary Functions
- Manage databases to ensure optimal availability and performance
- Implement Business Intelligence solutions i.e. Microstrategy Hypercards
- Design quantitative advanced analytics models that answer business questions and/or discover opportunities for improvement, increased revenue, or reduced costs
- Design and implement high value and high performing knowledge and information management and business intelligence solutions for the organisation ie Business Tracker, Debtor’s analysis, sales performance tracker, customer analysis, financial analysis and BU specific reports.
- Manage information integrity across all reporting outputs.
- Manage and maintain Ci.Net to measure, analyse & generate monthly Commission output for Payroll
- Maintain Master Data Manager for Go to Market and customer owner information as well as manage and update customer and employee hierarchies to ensure accurate Sales Force and financial reporting data.
- Remain current with developments in advanced analytics technology and methodologies.
Core Functional Skills & Capabilities
- Business Acumen
- Data Analysis
- Sales Analytics
- Database Management
- Financial Management
Core Behavioural Competencies
- Culture Match
- Job Match
- Analysing
- Delivering Results & Meeting customer expectations
- Entrepreneurial & Commercial thinking
- Deciding & Initiating Action
- Applying expertise & Technology
Minimum Qualifications
- NQF 6: 3 year Degree/ Diploma/ National Diploma in Informatics or Finance
- OR NQF 4: Grade 12
Additional Education -Preferred /Advantage
Experience
- A minimum of 5 years Information Management and Business Analysis experience within a Sales and Business Support Systems environment
- Or
- NQF4 (Grade 12) with 7 years Information Management and Business Analysis experience within a Sales and Business Support Systems environment
Certifications
- Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
- Level of Engagement Engagement will all levels within the organisation, internal and external to the business.
- Span of Control 0
Special Requirements / Employment Condition
Workplace / Physical Requirements
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Core Description
- The Incident Management
- Shift Team is responsible for real-time oversight, coordination, and management of service incidents impacting the organisation’s priority customers and critical services.
- The role ensures that incidents are identified, prioritised, escalated, and communicated effectively, enabling rapid restoration of services and maintaining service quality commitments.
Key Deliverables / Primary Functions
- Monitor incident queues, alarms, and service management tools to identify service-impacting incidents.
- Proactively identify incidents affecting priority customers and critical services.
- Ensure incidents are correctly logged, categorised, and prioritised.
- Escalate incidents according to defined incident management escalation procedures.
- Engage senior technical teams, management, and vendors when required.
- Ensure escalation timelines are adhered to.
- Provide timely and accurate incident updates to internal stakeholders and service management teams.
- Ensure incidents are properly updated throughout the lifecycle.
- Maintain accurate records of actions taken, teams engaged, and timelines.
- Ensure restoration times and service impacts are clearly recorded.
Core Functional Skills & Knowledge
- Customer Focus
- Core Behavioural Competencies
- Delivering Results
- Meeting customer expectations _Operational and Tactical
- Decision Making
- Handling Pressure
- Communication and Impact
Minimum Qualifications
- NQF 4: Grade 12 National Diploma Additional Qualification preferred or advantage
Experience
Certifications
- ITIL Foundation
- Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
- Interact directly with internal & external clients
Special Requirements/ Employment Condition
- Ability to cope under pressure
Workplace/Physical Requirements
- Full-time Office Based position
Business unit, Department, Reporting
- Business Unit: Finance
- Department: Internal IT
- Reporting: Manager of Operations (Internal IT)
Core Description
- To carry out the identification, logging, resolution and correct allocation of IT related incidents and requests. This is to be achieved in accordance with service quality and within the allocated timeframe to meet client expectations and Service Levels.
Key Deliverables / Primary Functions
- Respond to telephonic, email and auto logged customer incidents and requests in accordance with defined processes, within service level agreements and time allocations.
- Capture all customer interactions into the IT Service Management system.
- Describe, classify, and assign tickets to the relevant support groups as per agreed process and templates
- Analyse and resolve technical incidents and requests, as per required level of expertise within the required time allowed.
- Follow up on ticket resolution to ensure compliance to service level agreements
- Provide technical support in adherence to quality standards and customer service excellence.
- Provide professional and empathetic IT Service Desk service to BCX customers
Core Functional Skills & Capabilities
- IT Infrastructure
- Time management
- IT Desktop and application support
- Troubleshooting
- Customer Focus
Core Behavioural Competencies
- Following instructions & procedures
- Achieving personal work goals & objectives
- Applying expertise & Technology
- Delivering Results & Meeting customer expectations
- Coping with pressures & setbacks
- Working with people
Minimum Qualifications
- NQF 4: Grade 12 National Diploma
- Relevant IT certification
Additional Education -Preferred /Advantage
Experience
- At least 12 months experience in IT Service Desk or active remote and on-site desktop support.
Certifications
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
- Interacts with internal IT clients
Special Requirements / Employment Condition
Workplace / Physical Requirements
- Full-time Office Based position.
- Billable
- Client Roaming
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Core Description
- Provide support during the entire budgeting process, from the forecasting of the budget and the preparation of the budget plan through to reporting on expenditure against the budget.
Key Deliverables / Primary Functions
- Provide input into the budget forecasts for the respective business unit
- Prepare an annual budget plan and guideline document pack for distribution to the business unit
- Facilitate and coordinate the business unit’s budgeting process
- Develop pricing and cost estimates based on assumptions and direction from the proposal team.
- Prepare summaries that reflect financial projections related to business pursuits.
- Coordinate and review pricing results and assumptions with functional leadership and proposal teams.
- Participate in the development and presentation of review material to leadership and proposal teams.
- Complete other Pricing and related analysis as required.
- Develop pricing and cost estimates based on assumptions and direction from the proposal team.
- Prepare summaries that reflect financial projections related to business pursuits.
- Coordinate and review pricing results and assumptions with functional leadership and proposal teams.
- Participate in the development and presentation of review material to leadership and proposal teams.
- Complete other Pricing and related analysis as required.
- Educate key stakeholders regarding aligning budgets with the strategic objectives of the organisation and business unit
Core Functional Skills & Capabilities
- Finance and Budget Management
- Financial Governance
- Reporting
- Risk Management
Core Behavioural Competencies
- Job Match
- Achieving personal work goals & objectives
- Delivering Results & Meeting customer expectations
- Persuading and Influencing
- Presenting and Communicating information
- Relating and Networking
Minimum Qualifications
- NQF 6: 3 year Degree/ Diploma/ National Diploma in Business or Finance
Additional Education -Preferred /Advantage
Experience
- 5 years’ experience and relevant exposure to the Financial sector and the end to end budgeting process.
- OR
- Grade 12 & 7 years’ experience and relevant exposure to the Financial sector and the end to end budgeting process.
Certifications
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
Special Requirements / Employment Condition
- Ability to work on own without Supervision from Home Office
Workplace / Physical Requirements
- Hybrid Remote Worker
- Non-Billable
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Core Description
- The Functional Business Analyst role focuses on business processes, user requirements, and functional logic embedded in legacy mainframe system(s). The functional BA works closely with business stakeholders and subject matter experts to map as-is processes, elicit functional requirements and define the to-be business capabilities to be implemented in the modernised application landscape.
- Key Deliverables / Primary Functions
- Elicit, analyse and document business, functional and non-functional requirements, business rules and user needs, working closely with business stakeholders, legacy system SME’s.
- Conduct detailed as-is process analysis of the legacy mainframe application(s) (Natural/ ADABAS), business workflows.
- Define and document to-be business processes, functional requirements, and business capabilities aligned to the target architecture.
- Develop detailed process maps (level 1-4), functional decomposition and business rules catalogues.
- Collaborate with Solutions and Application Architects to ensure business requirements and functionality are accurately reflected and enhanced in the target solutions designs.
- Support change management by working with business users to validate functional requirements and to prepare for adoption of modernised solution(s).
- Facilitate workshops, interviews and walkthroughs with stakeholders to validate requirements and design decisions.
- Ensure Requirements governance and change control, maintaining clear versioning and traceability throughout the modernisation process/lifecycle.
- Support test planning and execution by reviewing test cases and acceptance criteria.
Core Functional Skills & Capabilities
- Technology Stack
- Process Re-engineering
- Analytical Skills
- Business Analysis
- Impactful Communication
Core Behavioural Competencies
- Job Match
- Presenting and Communicating information
- Working with people
- Delivering Results & Meeting customer expectations
- Analysing
- Writing and Reporting
Minimum Qualifications
- NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Systems or Computer Science
Additional Education -Preferred /Advantage
Experience
- 5 - 10 years’ experience as a Business Analyst in a complex enterprise IT environment.
Certifications
- DAMA
- Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
- Level of Engagement Engagement with all levels within the organisation, internal and external to the business.
Special Requirements / Employment Condition
- Valid Drivers license
- Willing to travel
- Ability to work extended /long hours as and when required
Workplace / Physical Requirements
- Hybrid Remote Worker
- Billable
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Core Description
- The Technical Business Analyst role focuses on system behaviour, data structures, interface mappings, migration rules and functional equivalence between the legacy and modern system(s).
- The technical BA works closely with architects and developers to ensure that business logic and system functionality are accurately translated during the rewrite.
Key Deliverables / Primary Functions
- Analyse legacy Natural/ADABAS code, data structures and system interfaces to extract embedded business rules and technical activities.
- Document the technical requirements, interface specifications, and functionals corresponding rules for the modern C#/.NET architecture.
- Collaborate with Data Architects to define data migration rules, transformation logic, and validation criteria.
- Work with Integration and Solutions Architects to document interface mappings, ESB service contracts, and integration scenarios.
- Support the development of official/agreed data models and API specifications by providing functional context from legacy systems.
- Develop detailed use cases, system interaction diagrams and technical acceptance criteria to support design and testing.
- Participate in backlog grooming and solution design sessions, ensuring that technical stories accurately reflect business and legacy requirements.
- Review and validate developed components to ensure functional correspondence with legacy behaviour and business expectations.
Core Functional Skills & Capabilities
- Business Analysis
- Data Analysis
- Data Migration
- Service and System Integration
- Analytical and Problem Solving
Core Behavioural Competencies
- Job Match
- Applying expertise & Technology
- Analysing
- Adapting & Responding to change
- Presenting and Communicating information
Minimum Qualifications
- NQF 6: 3 year Degree/ Diploma/ National Diploma in Computer Science or Information Systems
Additional Education -Preferred /Advantage
Experience
- 5 – 10+ years’ experience as a Business Analyst / System Analyst on complex enterprise systems.
- Strong understanding of legacy mainframe environments (Natural/ADABAS), data models and integration patterns.
- Exposure to C#/.NET or equivalent environments will be an advantage.
- Familiar with Agile delivery approaches and tools (e.g. Azure DevOps, Jira), while able to work in hybrid Agile-Waterfall transformation contexts.
Certifications
- Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
- Level of Engagement Engagement with all levels within the organisation, internal and external to the business.
Special Requirements / Employment Condition
- Valid Drivers license
- Willing to travel
- Ability to work extended /long hours as and when required
Workplace / Physical Requirements
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Core Description
- Responsible for the product strategy and governance for the LOB product portfolio. Also responsible for product planning and execution throughout the product lifecycle, including gathering and prioritizing product and customer requirements, contributing to the product vision, and working closely with engineering, sales, marketing and support to ensure customer/key stakeholder satisfaction goals are met.
- The Senior Manager Product Management's job also includes ensuring that the portfolio supports the company's overall strategy and goals
Key Deliverables / Primary Functions
- Define product governance structures.
- Maintain designated product portfolio & establish LOB specific Product Portfolio Forum
- Work closely with the Product team and craft a BCX product strategy.
- Gathering market requirements and in response developing differentiated products and enhance existing products, with defined processes.
- Product portfolio management (Description, Value proposition, Offerings & Packages, Cost and Pricing)
- Manage Product Performance (Fulfilment Assurance, Financial Performance), Product Life Cycle considerations i.e. (building product roadmaps, particularly Technology roadmaps,
- Product positioning and outbound messaging with collateral as well as enablement of Sales Force through training, incentives and battle cards
- Promoting the product externally with press, clients, and partners & monitoring the competition
- Measurement of existing customer service performance, technology refresh, optimisation, and R&D
- Define a strategy for the product's evolution to support business and customer needs.
- Create specifications, prioritize requirements, and maintain a roadmap of the features being developed.
- Manage the process of making the product available to customers.
- Act as the subject matter expert for the product's capabilities in pre- and post-sales discussions.
- Collaborate with the engineering team building the product to clarify requirements and specifications.
Core Functional Skills & Capabilities
- Financial Management
- Business Development
- Relationship Building & Partnering
- Budget Management
- Risk Management
Core Behavioural Competencies
- Job Match
- Presenting and Communicating information
- Adapting & Responding to change
- Planning & Organising
- Delivering Results & Meeting customer expectations
- Writing and Reporting
Minimum Qualifications
- NQF 6: 3 year Degree/ Diploma/ National Diploma in Computer Science or Business
- OR NQF 4: Grade 12
Additional Education -Preferred /Advantage
Experience
- 5 years’ relevant experience and relevant Project Management certification
- OR
- 7 years’ relevant experience and relevant Project Management certification.
Certifications
- Agile
- PMBOK
- Scrum Master Certification
- PRINCE 2
- Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
- Span of Control 0
- Level of Engagement Internal stakeholders and external clients
Special Requirements / Employment Condition
Workplace / Physical Requirements
- Hybrid Remote Worker
- Client Roaming
- Billable
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Core Description
- Under general supervision, responsible for installation and operational support of Microsoft based infrastructure and related back-end systems
- Effectively executes all related tasks within the support areas with the focus on SLA management and delivery against these
- Participation in project planning and implementations
- Problem solving/resolution
Key Deliverables / Primary Functions
- Administration of client server environment as well as maintain and support the operating systems.
- Good sound knowledge of AD and DNS.
- Understand SCCM/WSUS implementation.
- Monitoring, routine health checks and support of servers (hardware, hypervisors and software)
- Pro-active support and maintenance of client environment
- Support and troubleshooting of client environment
- Setup and configuration of Windows Server OS
- Maintenance and troubleshooting of Windows Server OS
- Setup and configuration of VMWare
- Maintenance and troubleshooting of VMWare
- Provisioning of virtual servers within VMWare
- Maintenance and troubleshooting of VMWare virtual servers.
- Setup and configuration of Veeam
- Maintenance and troubleshooting of Veeam
- Setup of Veeam Backup Schedules
Core Functional Skills & Knowledge
- Computer Literacy
- Professionalism
- Time & Priority Management
- Service Orientated
Core Behavioural Competencies
- Meeting customer expectations Operational and Tactical
- Handling Pressure
- Job Match Rating inactive
- Communication and Impact
- Delivering Results
- Decision Making
Minimum Qualifications
- NQF 6: 3 year Degree/ Diploma/ National Diploma
- OR NQF 4: Grade 12
Additional Qualification preferred or advantage
Experience
- 3 years’ experience
- OR
- Grade 12 & 5 years’ experience
Certifications
- Microsoft Certifications
- VEEAM
- VMWare
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
Special Requirements/ Employment Condition
Workplace/Physical Requirements
- Full-time Office Based position.
- Billable
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Core Description
- Primarily form part of the Backup and Security team responsible to monitor and apply backup and security policies. The incumbent is also responsible for installation, maintenance, configuration, support, and service improvements in the OT environment, and the handling of workstation and server calls, investigating and troubleshooting general Server OS related issues, diagnosis and problem solving and assignment of calls during office hours and after hours (standby).
Key Deliverables / Primary Functions
- Monitor multi-client servers using Monitoring systems
- Monitor environment backups and security compliance and action accordingly to ensure all devices comply to security requirements and backups complete successfully.
- Troubleshoot and resolve system issues with servers via remote tools and on-site.
- Install, configure, test, and maintain OS application software and system management tools.
- Perform Tier level 1 and 2 support for business-critical systems and provide technical guidance to customers.
- Escalate and monitor calls 24/7.
- Resolve and assign calls to the correct competencies on multiple ticket logging systems.
Core Functional Skills & Capabilities
- Problem solving
- Data Management
- Cybersecurity Tools & Solutions
- Hardware Troubleshooting
- Customer Focus
Core Behavioural Competencies
- Job Match
- Analysing
- Applying expertise & Technology
- Deciding & Initiating Action
- Delivering Results & Meeting customer expectations
- Planning & Organising
Minimum Qualifications
- NQF 4: Grade 12 National Diploma
Additional Education -Preferred /Advantage
- NQF 6: 3 year Degree/ Diploma/ National Diploma in Engineering or Information Technology
Experience
- A minimum of 2 years’ experience in Backup, end point security & support is required.
Certifications
- MCP
- MS Certified Solutions Associate MCSA
- MS System Administrator (MCSA)
- MS Certified Solutions Expert MCSE
- MS MCSA: Windows Server 2008 or MS MCSE Server Infrastructure 2012
- CompTIA Security+ Certification
- CompTIA A +
- MVISION Endpoint Essentials Exam (Technical)
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
Level of Engagement : Internal Stakeholders; external clients
Special Requirements / Employment Condition
- Primarily based in Secunda but will need to travel to outlying areas possibly with own transport
- Valid Drivers license
- Candidate will be required to undergo a site based medical
Workplace / Physical Requirements
Method of Application
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