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We are specialists in prepaid products and the electronic distribution of virtual merchandise. We combine technical innovation with entrepreneurial flair to bring products and services associated with the developed world directly to the doorsteps of people who may be geographically and economically isolated from the mainstream. By so doing, we create jobs...
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JOB PURPOSE
The purpose of this position is driving revenue growth, in line with the overall business acquisition strategy, to seek out profitable new customers for the Company, client retention, administration sales and customer relationship management. Responsible for output and performance targets of the Admin and Sales Department.
RESPONSIBILITIES
Stock management
- Updating stock reports to monitor stock levels for all simcards and handsets in the BLC Warehouse
- Transferring stock between warehouses to ensure orders are fulfilled
- Placing orders with suppliers and ensuring these are processed
- Monitoring deal progress and take up to determine stock requirements
Operations Management
- Dealing with any and all customer queries the administrators are unable to resolve (relating to billing, cancellation, repairs, airtime, simcards, disputes, debt review applications)
- Keeping an open conversation with suppliers on stock requirements and availability
- Managing any disputes received from Intecon or Mercantile Bank for AEDO, NAEDO & DebiCheck transactions for BLC (BR_7035, BR_7177, BR_8382, BR_8548, BR_8473, BR_8474, BR_8475)
- Dealing with bureau disputes and complaints
- Dealing with any and all customer escalations received from group (relating to billing, cancellation, repairs, airtime, simcards, disputes, debt review applications)
- Dealing with all CGSO, Complaints Board, Scorpion Legal, POPIA complaints for BLC
Cancellations & Repairs
- Tracking the debit orders arranged for cancellation fees where due
- Monitoring the collections booked by my administrators relating to cancellation of contracts & device repairs
- Approving cancellation types and fees per client
- Tracking refunds processed for Call Centre clients (BLC iSmart, BLC BWM, BLC
APS)
- Aligning the Skynet invoicing with the confirmed collections processed
- Monitoring swap stock processed & OBF returns received at the repairs centre, ensuring this is returned to the supplier and credit is provided where applicable
- Monitoring swap stock levels at Robtronics to ensure we are able to process in warranty repairs
Building Capability
- Managing and updating processes for customer service and providing training where necessary to ensure our administrators are able to perform their duties
- Determining system requirements needed for all administrators and ensuring they have the tools necessary to perform their duties
Miscellaneous
- Daily/Weekly meetings with BLC dealers, internal & external parties and suppliers regarding new business, stock updates and/or campaign updates
- Ensuring hot leads supplied to BLC are provided to the correct Call Centre for
dialing
- Assisting where necessary on staff incentive programmes
- Assisting where necessary on marketing ideas, presentation creation or amendments
- Assisting where necessary on MVNO, Wholesale or VAS dealer queries
Leadership and Direction
- Communicate the actions needed to implement the function's strategy and business plan within the team; explain the relationship to the broader , vision and values; motivate people to commit to these and to doing extraordinary things to achieve local business goals
Performance Management
- Manage and report on the performance of a substantial, diverse team; set appropriate performance objectives for direct reports or project / account team members and hold them accountable for achieving these; take appropriate corrective action where necessary to ensure the achievement of team / personal objectives
Budgeting and Costing
- Deliver a budget for an area of the organization or conduct complex analyses on budget progress in other areas of the organization
Building Capacity
- Work within existing development framework to build own capabilities and those of direct reports
- Provide specialized training or coaching to others throughout the organization in area of expertise
Improvement / Innovation
- Identify shortcomings and suggest improvements to existing processes, systems and procedures, then delivers a plan for a small element of a change management program with guidance from a project/program manager
Health, Safety and Environment
- Follow the organization's HS&E policies, procedures and mandatory instructions, to identify and mitigate environmental risks and risks to the wellbeing of oneself and others in the workplace. Identify patterns of risky behavior within the team and take appropriate action to resolve these, escalating serious issues as appropriate
Requirements
BEHAVIOURAL COMPETENCIES
- Ensures Accountability
- Plans and Aligns
- Drives Results
- Manages Complexity
- Communicates Effectively
- Drives Engagement
- Optimizes Work Processes
- Builds Effective Teams
EDUCATION
- Matric
- Relevant degree in Operations Management
EXPERIENCE
- 5-8 years experience in a similar role
- 3-4 years managerial experience
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JOB PURPOSE
Responsible to ensure the stability, integrity, and efficient operation of the in-house information systems that support core organizational functions through monitoring, maintaining, supporting, and optimizing all networked software and associated operating systems. Responsible for establishing the Centre of excellence within Technology and being the specialist for bringing innovation.
RESPONSIBILITIES
Operational Planning and Management
- Gauge the effectiveness and efficiency of existing systems; develop and implement strategies for improving or further leveraging these systems
- Propose and create system design models, specifications, diagrams, and charts to provide direction to development teams
- Perform server and security audits, system backup procedures, and other recovery processes in accordance with the company’s disaster recovery and business continuity strategies
- Integrate servers, including database, e-mail, print, and backup servers and their associated software into enterprise systems
- Ensure system connectivity of all servers, shared software, groupware, and other applications
- Create and maintain documentation as it relates to system configuration, mapping, processes, and service records
- Ensure compatibility and interoperability of in-house computing systems. Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems
- Monitor and test system performance; prepare and deliver system performance statistics and reports
- Provide orientation and training to end users for all modified and new systems. Maintain a service-orientated IT operations function that supports ongoing operations to drive efficiency, quality and customer service
- Ensure adherence to service level agreements and manage to deliver on agreed performance levels for application availability, response time, and network performance
- Ensure the protection of IT assets and the integrity, security, and privacy of information as per defined policies
- Drive the implementation of strategies and plans for the technical infrastructure, operational enhancements, and application architecture and execute the plan
- Identifying and evaluating inefficiencies and recommending optimal operations business practices, and system functionality and behavior
- Manage the existing solutions and IT operational applications
- Provide onsite or remote access diagnoses and resolution of computer hardware and software problems using a highly integrated set of diagnostic tools and techniques
- Serve as a technical expert providing support to the other IT Technicians and IT Operations team in general
- Provisioning of servers according to strict guidelines with attention to detail and documentation
- Installation and upgrading of complex IT equipment, networks and systems Maintaining and documenting of all work performed as well as strict usage of the call logging systems to ensure open communication with the whole team Administer, implement, and provide technical support of applications and associated hardware utilizing a specialized set of diagnostic tools with elevated privileges
- Operation and administration of most of the IT systems used to manage, monitor and configure all the technical systems in the environment
Acquisition and Deployment Management
- Collaborate with systems architecture and operations teams to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes
- Work with executive team members, decision makers, and stakeholders to define business requirements and systems goals, and to identify and resolve business systems issues
- Execute planned operations and deployment activities, as well as preventive maintenance
- Postproduction monitoring, and troubleshooting of product/services Proactive monitoring, evaluating, recommending, testing of new and existing platforms
- Thorough understanding of the application architecture, functional capabilities and technical infrastructure, both current and future state
Data Centre Infrastructure Management Specialized
- Strong Experience with Linux-based operating systems required – Red Hat Enterprise Linux certified (RHCE or better) or other appropriate Linux/Unix certification. RHEL, CentOS, and Ubuntu
- Experience in cloud environments (Amazon Web Services / Azure)
- Backups Experience – Commvault, or Veeam required
- Basic Mimecast administration
- Microsoft – Windows Server Deployments - Active Directory, Exchange, Group Policies, and Office365 experience is required
- Proven experience in and with a large, Enterprise environment and infrastructure – HPE Blade Server Technology
- SAN storage solutions – Experience in FC, and FCOE storage technologies is required
- Ability to troubleshoot network issues - LAN Routing and Switching troubleshooting (VLANs, IP Subnetting, DHCP, DNS)
- Load Balancer technology experience – F5 and HA Proxy etc
- Monitoring and alerting experience with Open-Source technologies such as Nagios, Zabbix, and/or Logstash
- SAN storage solutions i.e., HPE or Dell – Experience in FC, and FCOE storage technologies are required
- Own transport and driver’s license beneficial in the rare circumstance where emergency onsite support is required at the data centre.
- Professional diagramming and completing of relevant documentation Network monitoring, troubleshooting, and systems management experience Data centre disaster recovery planning and testing
- Knowledge of infrastructure and software environments, programs, methodologies, procedures, and policies
- Advanced troubleshooting skills, with deep experience in systems, network, and server infrastructure, with a proactive problem prevention-oriented problem- solving mindset
Production Environments
- Bash, python, ruby, and/or PHP scripting experience advantageous
- Network/OS clustering knowledge advantageous
- Containerisation (Docker/Kubernetes) knowledge advantageous
- Use of CD/CI tools (Ansible/Puppet/Terraform) advantageous
- Public Cloud vendor experience (Amazon Web Services/Azure)
- Basic networking, from Ethernet to IP – HPE Comware, Aruba, ProCurve
- Virtualization technologies such as KVM, RHV-H or VMWare are advantageous
Work collaboratively
- Build a culture of respect and understanding across the organization
- Recognize outcomes which resulted from effective collaboration between teams Build co-operation and overcome barriers to information sharing, communication, and collaboration across the organization
- Facilitate opportunities to engage and collaborate with external stakeholders to develop joint solutions
Requirements
BEHAVIOURAL COMPETENCIES
- Assertive
- Analytical
- Flexible
- Confidence
- Honest and Fair
- Positive Attitude
- Courage
- Tenacity
- Achieves Results
EDUCATION
- Matric
- Tertiary qualification in Information Technology preferred
EXPERIENCE
- Minimum 5+ years of related experience in Dev Ops preferred
- Strong Microsoft Office productivity tools knowledge (Excel, Word, PowerPoint, Outlook)
- Atlassian and Jira knowledge (advantageous)
- Agile and new Tech Principles and ways of working
- Must be VMware vSphere Certified
- Must be Veeam Certified
- HPE or Dell Certified
- Microsoft Certified – MCSE
- Experience using client, console web-based management tools
- Experience in working with Application and Infrastructure monitoring solutions Data Centre experience
- Minimum of 2 years in a system administrative position
- Minimum of 2 years working experience with Linux/Unix or derivative
- Minimum of 2 years working experience with troubleshooting hardware and/or software stacks
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JOB PURPOSE
The main purpose of the role is to drive efficiency, innovation, and strategic alignment within the organization. By overseeing the entire DevOps lifecycle, this role ensures that technology initiatives contribute to the organization's success, while also addressing challenges related to quality, security, and resource optimization.
RESPONSIBILITIES
Team Management
- Provide visionary leadership to the DevOps team, fostering a collaborative and innovative culture
- Mentor and coach team members, promoting professional growth and skill enhancement
- Efficiently allocate team resources to optimize workflow and meet project deadlines
- Conduct regular performance assessments, offering constructive feedback and implementing improvement plans as needed
- Collaborate with HR to identify and attract top talent for the DevOps team
- Lead the onboarding process for new team members, ensuring a seamless integration into the team and organization
- Proactively address conflicts within the team, promoting a positive and collaborative work environment
- Implement effective conflict resolution strategies to maintain a cohesive and motivated team
- Facilitate regular knowledge-sharing sessions to ensure best practices are disseminated and adopted
- Encourage a culture of continuous learning and improvement
Strategy Formation and Implementation
- Collaborate with key stakeholders to define and refine the DevOps strategy aligned with overall business objectives
- Stay abreast of industry trends and emerging technologies to inform the evolution of the DevOps strategy
- Develop detailed implementation plans for DevOps initiatives, considering timelines, resource requirements, and potential challenges
- Ensure alignment of DevOps initiatives with the organization's strategic goals
- Establish metrics and KPIs and department objectives to measure the effectiveness of DevOps processes
- Continuously assess and refine strategies based on performance data and industry developments
Budgeting, Policies and Procedures Development
- Collaborate with finance executives, and relevant stakeholders to develop and manage the DevOps budget
- Ensure efficient use of resources and adherence to financial guidelines
- Develop and enforce DevOps policies and procedures to ensure consistency and compliance within the business
- Regularly review and update policies to align with industry best practices and organizational needs
Internal Client Relationship Management
- Collaborate with finance and relevant stakeholders to develop and manage the DevOps budget
- Ensure efficient use of resources and adherence to financial guidelines
- Develop and enforce DevOps policies and procedures to ensure consistency and compliance
- Regularly review and update policies to align with industry best practices and organizational needs
Requirements
BEHAVIOURAL COMPETENCIES
- Assertive
- Analytical
- Flexible
- Confidence
- Honest and Fair
- Positive Attitude
- Courage
- Tenacity
- Achieves Results
- Ensures Accountability
- Tech Savvy
- Instils Trust
- Plans and Aligns
SKILLS
- In-depth knowledge of DevOps best practices, continuous integration, and continuous deployment (CI/CD) methodologies
- Strong understanding of containerization and orchestration tools such as Kubernetes and Docker
- Proficient in scripting languages (e.g., Python, Shell) and infrastructure-as-code tools (e.g., Terraform)
- Solid experience with cloud platforms such as AWS, Azure, or Google Cloud
- Expertise in configuration management tools (e.g., Ansible, Puppet, Chef)
- Familiarity with DevSecOps principles and integrating security into the DevOps lifecycle
- Excellent leadership and communication skills, with the ability to collaborate effectively across teams and departments
- Strong problem-solving and decision-making abilities in high-pressure situations
- Up-to-date knowledge of industry trends and emerging technologies in the DevOps space
EDUCATION
- Matric
- Bachelor’s degree in computer science, Information Technology, or a related field
- A Master's degree (advantageous)
- Proven certification in relevant DevOps technologies (e.g., AWS Certified DevOps Engineer, Microsoft Certified: Azure DevOps Engineer Expert, or equivalent)
EXPERIENCE
- Minimum of 8 years of experience in DevOps, with at least 3 years in a leadership or managerial role
- Demonstrated success in leading and managing DevOps teams in complex, enterprise-level environments
- Proven experience in implementing and optimizing DevOps processes and pipelines
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JOB PURPOSE
The Cloud Engineer must be a technical expert proficient in configuring, managing, and using a wide range of complex IT infrastructures and technologies. Independent judgment is required to carry out assignments that have significant impact on business services or programs. Guidelines may be available but require insight and a keen understanding to determine appropriate courses of action. A high level of professionalism will be required for this position.
RESPONSIBILITIES
Operational Planning and Management
- Work with specialists in operations to ensure applications are secure and available in production
- Implement appropriate monitoring and logging to ensure potential failure can be detected, diagnosed, and remediate before services are impacted
- Be able to deploy highly available as appropriate for server, serverless and container-based applications
- Where possible work with the development team leads to ensure security is built into their development effort
- Deploy additional security measures where appropriate
- Work with the development teams to deploy and ensure infrastructure are deployed, packaged applications and custom applications
- Use existing SDLC tool chains to deploy server, serverless and container-based applications
- Maintain and upgrading existing SDLC tool chains
- Work with the development managers to support them in SDLC automation and developing code to deploy infrastructure using our existing SDLC tool chains
- Work with application owners to manage the cost infrastructure deployed for applications both in development and production
- Tag resources appropriately so that their cost can be monitored by system
- Implement cost saving where possible while maintaining the required performance
- Support system owners in monitoring, predicting, and optimizing the cost of operating their infrastructure relative to the required performance Adhere to the Technologies and tools: GitHub - CI/CD and version control, DMS, S3, Kubernetes, Spark/ data bricks (distributed computing systems - cluster and python & Scala libraries version control and deployment), CloudFormation, CloudWatch, IAM, RDS, lambda, DynamoDB, API gateway, airflow, VPC, EC2
Acquisition and Deployment Management
- Collaborate with systems architecture and operations teams to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes
- Work with executive team members, decision makers, and stakeholders to define business requirements and systems goals, and to identify and resolve business systems issues in cloud
- Execute planned operations and deployment activities, as well as preventive maintenance
- Postproduction monitoring, and troubleshooting of product/services Proactive monitoring, evaluating, recommending, testing of new and existing platforms on cloud
- Thorough understanding of the application architecture, functional capabilities, and technical infrastructure, both current and future state
Data Centre Cloud Management
- Own transport and driver’s license beneficial in the rare circumstance where emergency onsite support is required at the data Centre
- Professional diagramming and completing of relevant documentation Network monitoring, troubleshooting, and systems management experience Data Centre disaster recovery planning and testing
- Knowledge of Cloud infrastructure and software environments, programs, methodologies, procedures, and policies
- Advanced troubleshooting skills, with deep experience in systems, network, and server infrastructure, with a proactive problem prevention-oriented problem- solving mindset
Work Collaboratively
- Build a culture of respect and understanding across the organization
- Recognize outcomes which resulted from effective collaboration between teams Build co-operation and overcome barriers to information sharing, communication, and collaboration across the organization
- Facilitate opportunities to engage and collaborate with external stakeholders to develop joint solutions
- Needs to work hand in glove with the Dev Ops lead to build workflows that facilitate data engineering and data science tasks whilst maintaining the highest standards of security yet simplifying it for non-technical team members
Requirements
BEHAVIOURAL COMPETENCIES
- Assertive
- Analytical
- Flexible
- Confidence
- Honest and Fair
- Positive Attitude
- Courage
- Tenacity
- Achieves Results
EDUCATION
- Matric
- Data Science or Computer Science degree or qualification in Information Technology preferred
EXPERIENCE
- 4 – 6 years’ Development experience
- 2 – 4 years’ DevOps on-premises and in the Cloud at an enterprise level Code - Familiarity, Terraform, Python, Atlassian stack
- Knowledge and practical experience in one or more of AWS, Azure or other cloud solutions
- Good knowledge of Linux or Windows systems administration.
- Knowledge of fault tolerant applications, infrastructure and application security, networks
- Knowledge or desire to learn about technologies such as, Data science, Decisioning
- Agile and new Tech Principles and ways of working
- Zero trust security model, and advanced multi data centre and cloud networking skills
Method of Application
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