Fresh Vacancies at Collinson

Purpose of the Job:

• Reporting to the Head of Pricing & Underwriting (Accident & Health), the Pricing Analyst will coordinate pricing activities for our International Health and Dental insurance portfolios. This role plays a pivotal part in driving profitability and supporting strategic goals through robust pricing strategies and data-driven insights.

Key Responsibilities:

• Develop and refine pricing models to optimise business decision-making and client outcomes.
• Utilise advanced data manipulation tools to enhance data efficiency and reporting capabilities.
• Lead annual renewal pricing and product reviews, leveraging scheme data to drive performance improvements.
• Conduct comprehensive product and rate reviews, adapting benefits and pricing strategies as necessary.
• Monitor and analyse sales and underwriting performance, applying market research to drive best practices.
• Implement community and experience-rated pricing strategies, identifying trends and opportunities within data.
• Collaborate with the reserving team to ensure accurate IBNR and reserve calculations.

Knowledge, Skills, and Experience Required:

• Deep technical pricing expertise in the Global Health market.
• Strong analytical skills with proficiency in statistical pricing and modeling.
• Experience with earning patterns, chain ladders, and P&L analysis.
• Proven track record in pricing new and renewing portfolios across multiple geographic regions.
• Ability to manage competing priorities and stakeholder expectations effectively.

Personal Attributes:

• Results-oriented with strong influencing skills across various organisational levels.
• Creative thinker with a keen commercial sense and understanding of customer journeys.
• Passion for Health & Dental markets and adept at building relationships both internally and externally.
• Excellent communication skills, capable of simplifying complex concepts for non-technical audiences.
• Effective planner with strong coordination abilities for executing pricing projects.

Qualifications and Skills:

• Consumer lines (Health products preferred) Insurance experience.
• Proficiency in MS Excel, PowerPoint, and Word; familiarity with SQL/SAS/Tableau/Power BI advantageous.
• Awareness of insurance regulations and progression towards Data Analyst/Actuarial qualifications desirable.

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Role purpose:

The purpose of the role will be to deal with inbound claims calls and claims assessment, incoming e-mails, and conversational claims, providing efficient friendly customer contact with accurate relaying of information and high levels of customer service. There will also be a requirement to make outbound calls. Alongside the claims aspect, the role will be for customer support and advice for policy cover and adjustment on the easyJet product.

To provide verbal and written advice to customers on all aspects of claims handling as well as providing a high level of service to our external clients through client relationship and process efficiency. To support colleagues on a day to day basis.

Key responsibilities:

• Promote the best image of the Company through a professional manner, personal appearance and behavior and adhere to company standards and procedures. Maintain the highest level of personal conduct.
• To review claims in accordance with the policy wording and as defined by the Insurer.
• To provide comprehensive verbal and written advice on all aspects of Policy Wording in relation to cover and claims.
• To provide speedy telephone response to all calls to Claims Department giving clear and accurate advice to claimant.
• Where a claim is admissible ensure, a detailed explanation is given and to follow this in writing where requested.
• To accurately assess all claims and respond to claimant with concise letter detailing all further information/documentation required to proceed with claim or giving full explanation of settlement.
• Ensure all recovery aspects of claims are monitored and amounts due are obtained where appropriate.
• To accurately input claims payments to either clients or third-party suppliers, into the claims System.
• Ensure any potential fraud indicator is identified and acted upon.
• Develop industry best practices for customer service to achieve high levels of Customer Service delivery based on company call handling guidelines and standards.
• To handle and respond to customer e-mails within 24hrs (excluding weekends).
• To work to agreed standards of accuracy, quality, and business procedures for all areas of call handling and claims assessment
• To adhere to all FCA compliance guidelines and standards for Treating Customers Fairly as covered in Induction Training
• To work within the agreed inbound/outbound call handling and productivity standards to achieve the Contact Centre service levels

Skills & experience required:

• Experience of Insurance Claims is preferable
• Knowledge of key travel insurance products (ideal)
• Customer service experience
• Detail orientated
• Numeracy – able to analyze statistical information
• Ability to demonstrate the sufficient level of intellectual ability required for the post
• Excellent written and verbal skills (fluent in French)
• Ability to work under pressure
• Good command of English and French Language
• Confident and helpful telephone manner
• Good organizational skills
• Ability to work on own initiative and as part of a team
• Knowledge of the Gotrex claims system or similar claims systems
• Understanding of FSA regulations and the TCF concept
• Polite friendly and assertive
• Integrity and ability to maintain confidentiality
• Forward thinking and pro-active

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The Role

• As a Cyber Security Analyst, reporting to the Director of Architecture, you will be responsible for monitoring, analysing, and responding to cyber threats and incidents that affect our network and systems.
• You will also co-ordinate vulnerability assessments, penetration tests, to identify and mitigate risks and assist with compliance activities.
• You will work closely with other security, engineering, and product teams to develop and implement security policies, procedures, best practices and to support security audits.

Key Responsibilities

• Monitoring and analysing Cyber Security events and incidents that occur on the network and systems.
• Identifying and responding to cybersecurity threats and vulnerabilities
• Supporting security assessments and tests
• Developing and maintaining cybersecurity analytics reporting to enable business posture and operational improvement
• Supporting internal and external security related assurance activities as applicable for relevant business areas
• Identification, reporting and documentation of security issues, incidents, and resolutions relevant to the business and its operations
• Supporting and enabling security awareness within relevant areas of the business and its operations
• Industry and market research on the latest security trends, threats, and solutions as relevant and applicable and their implementation into business and operational improvement efforts

Knowledge, skills and experience required:

• You have at least 3 years of experience in security analysis, incident response, or a similar role.
• You have strong knowledge of security tools and technologies, such as SIEM, IDS/IPS, firewalls, antivirus, and encryption, AWS
• You have experience with security frameworks and standards, such as ISO 27001, NIST, PCI-DSS, GDPR
• You have excellent analytical, problem-solving, and communication skills
• You have a security certification, such as GSEC, or are willing to obtain one
• You can collaborate with senior stakeholders effectively to establish relationships and become a trusted advisor, providing pragmatic, proportionate advice on security risk management
• You are initiative-taking and with a desire to continually learn