Fresh Vacancies at Servest SA

Job Context    

• 10x Security Officers required in the region of Margate [Kzn]
• Candidates should have a clear criminal record.
• Matric certification 
• Good communication skills 
• Valid Psira qualification
• Being armed is advantageous
• 2-3 Years experience in the security industry 

Minimum Requirements    

• Valid Psira 
• Speaks and communicates well
• Matric certificate 
• Armed officers advantageous 
• Certified copies of ID
• Certified matric copies
• Bank statement 
• Tax numbers 

Duties & Responsibilities    

• To be discussed at interview with the manager 

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Job Context    

Servest Parking a division of Servest is seeking to employ Parking Attendants within the Cape Town region. 

Servest is the destination for forward thinking, integrated solutions for all facilities management requirements.

Our high-performance culture is focused on our customers so that we can develop Servest on a strong foundation for sustainable and profitable growth

Minimum Requirements    

• South African citizen;
• Grade 12 certificate;
• Clear criminal record;
• Reside in Durban Stanger or Durban CBD [Town] (essential);
• Be ambassodor representing Servest brand;
• Strong communication skills (verbal & written);
• Customer service experience preferred;
• Ability to work shifts, i.e. nighthsift & weekends;

Duties & Responsibilities    

• First line maintenance of parking equipment;
• Attending to customer complaints
• To be discussed at interview level in detail

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Job Context    

Servest Office Services, a division of Servest Pty (Ltd) has an exciting opportunity for Key Account Manager. Previous experience and a proven track record in a Hygiene Service Accounts Management and relationship building is essential. The purpose of the role will be to maximise performance of accounts in line with agreed strategies and business objectives and through strengthening the business relationship . This position will be based at our Cape Town Branch and will report directly to the Regional Manager .

Minimum Requirements    

• Grade 12
• Relevant qualification
• 2-5 years experience as a Key Account Manager or in a similar role
• Excellent customer service
• Strong accounting ability and understanding
• Good communication and interpersonal skills 
• Good understanding of company products and service offerings
• Strong problem / query resolution / account reconciliation skills 
• Valid driver's licence and own vehicle  

Duties & Responsibilities    

• Manage all aspects of allocated accounts.
• Customer retention, follow through terminations to ensure equipment is removed and billing is stopped.
• Customer satisfaction, resolving customer queries within prescribed time limits.
• Feedback and communication with all internal departments.
• Continued relationship building with top accounts.
• Continued identification of additional sales opportunities.
• Participate in the roll-out of all national deals.
• Regular customer care surveys with allocated accounts.
• Conducting initial on-boarding survey following installations of new accounts.

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Minimum Requirements    

• Grade 12
• Grade A PSIRA registered, Firearm Competency for Business Purposes
• A tertiary qualification in Security or any related field would be an advantage
• At least 3-5 years’ experience as a Contract Manager

Duties & Responsibilities    

• Rosters for the site/sites under your control to be handed to the employees no later than the 10th of each month.
• Report changes of rosters to Roster Clerk and ensure that the changes are made, and new rosters delivered.
• Maintain discipline in a fair and impartial manner on every site.
• Site management and attend all serious incidents
• Supply full statements to the client and Branch Manager
• compiled and forwarded to the Branch/Ops Manager and the client within 48 hours of the incident occurring..
• OB to be checked and signed daily, patrol of the site to be conducted.
• All registers and other documentation to be checked daily.
• Ensure that Job Descriptions, Risk Assessments and Site Procedure Manuals are in the site file that must be available at the on-site security office/control room.
• Contract Manager to ensure that casual contracts are approved via email by the client before posting any guards on site.
• Give immediate attention to client problems and feedback to be supplied to the client and Branch Manager in writing.
• Feedback to be given to client and Branch manager on all remedial action taken on points raised during client visits.
• Assist management where needed

Skills

• Excellent interpersonal skills and emotionally intelligent
• Knowledge of customer service practices and principles
• Team player who understands the importance of collaboration across the business
• Proficient in relevant computer applications
• Superior listening, verbal, and written communication skills
• Ability to handle stressful situations appropriately