Hot Jobs at Absa Group Limited (Absa)

Job Summary

• Provides financial services to meet client specific needs to promote, market and sell Financial Solutions in accordance with relevant legislation, to meet sales targets and achieve strategic business objectives.

Job Description

• Sales Target : Proactively make self-initiated contact with customers in order to deliver against the required sales targets | Collaboration : Constantly seek to improve ways of working by challenging the status quo and supporting an
• empowering climate within the team, sharing knowledge, experience, best practice and
• providing constructive feedback as required. | Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards | Customer Experience: To provide service excellence and achieve customer satisfaction | : | : | : | :

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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Job Summary

• We are seeking a dedicated and detail-oriented Operations Administrator to join our Investor Services team. The successful candidate will be responsible for processing, monitoring, and reporting all Global Custody and Trustee related transactions, ensuring compliance with regulatory requirements and internal policies. This role requires a strong understanding of the Botswana market, including its regulatory environment and operational nuances.

Job Description

• Administer all transactions related to AIS products and services.
• Monitor transactions to ensure adherence to quality standards and cut-off times.
• Identify and drive operational efficiency.
• Escalate unresolved issues to the Team Leader and Operations Manager.
• Ensure compliance with service level agreements and regulatory requirements.
• Develop and maintain relationships within the Absa Group and with external clients.
• Provide high-quality communication and customer service to internal and external clients.

Qualifications and Experience:

• Diploma or Certificate (NQF level 6).
• Minimum 5 years of experience in Custody Operational Processes.
• Knowledge of regulatory and statutory requirements, including Strate Rules.
• Understanding of Domestic and Global Custody processes.
• Proven experience in a customer-facing environment.

Skills and Competencies:

• Excellent written and verbal communication skills.
• Strong interpersonal and time management skills.
• Enthusiasm and high levels of drive.
• Knowledge of SWIFT message standards related to the custody industry.
• Proficiency in Microsoft Excel and other Microsoft tools.

Education

• Higher Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• Contribute to tactical planning from an operational perspective. Implement and deliver approved operational plans. Accountable for management in terms of: people, process, applied technology, budget.

Job Description

• Business Planning, Business Performance Monitoring & Revenue Generation: Business Planning, Business Performance Monitoring & Revenue Generation | Leading the commercial, sales and service agenda for the branch: Leading the commercial, sales and service agenda for the branch (as part of a broader area); &
• Owning and delivering on all performance targets for the allocated branch (end to end accountability across scorecard
• elements) | Customer Experience and Service: : Proactively manage and build relationships to enhance the Absa Brand in the area as well as | Managing cost & efficiencies: : Apply effective & balanced cost management practices that ensures sales & service
• standards are within benchmark & aligned to best practice | : | : | : | :

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• To follow the six steps of financial planning in executing the role of a FAIS licensed financial adviser. A professional introduction must be made to introduce the adviser and the services offered by the adviser. Upon client approval the adviser may conduct a Financial Needs Analysis (FNA) in the disciplines of Investment, Life Insurance and Estate planning. Based on the concluded FNA to make recommendations
• To address single or multiple needs identified on behalf of the client. Advice recommendations will must be presented under the license categories for which the adviser is accredited Absa approved product(s) that are deemed will meet the needs of the client. On client acceptance of all or part of the advice, the adviser is required to implement the accepted advice through Absa’s new business processes.
• The adviser must conduct regularly review of the client needs to assess continued suitability of implemented solutions. In these reviews, new needs may be addressed and changes to existing plans be proposed to ensure continued solutioning of client needs. 
• Adviser must continue to ensure ongoing Fit and Proper status to enable them to offer services under an Absa advice license.

Job Description

Key Accountabilities:
Accountability: To establish and maintain a professional relationship with all stakeholders (Client, Bank personnel, product providers and Adviser Support staff)

• Participate in reciprocal leads activities and sales/pipeline meetings to identify opportunities for new or repeat business, and fully utilising Absa’s bancassurance structure.
• Assess client’s needs through use of recommended needs analysis tools, ensuring that the client is aware of the full value proposition offered by AIFA.
• Prepare recommendation and quote for appropriate risk and investment solutions based on the client’s individual needs and profile.
• Present recommendation to clients, ensuring that all FAIS regulations are followed regarding advice given.
• Follow all the steps in the designated client engagement process as specified by Absa Advisers.
• Provide regular feedback to the Regional Manager on actions taken to progress the lead to business.
• Network, on an ongoing basis, with all stakeholders in Everyday Banking (PGM’s and Regional Managers) and elsewhere by attending their meetings and social gatherings to position the Absa Advisers' value proposition to the Bank and to the clients

Accountability: Meet sales and/or growth targets

• Do activity planning by identifying the clients to be approached/contacted during a particular period in conjunction with Everyday Advice Executive.
• Using the leads information provided by the source and or Regional Manager listings, as well as leads sourced through own prospecting activities and determine the client's financial needs.
• Make exclusive use of Absa’s Financial Needs Analysis tool (Avalon from Aug 2024 onwards) to conduct a comprehensive Financial Needs Analysis for the client.
• Obtain the client's consent to access his/her existing policy information by getting him/her to sign the relevant documents to
• get a comprehensive view of the client's financial needs.
• Discuss various possible solutions and options available with the client and thereafter recommend the most appropriate products and or solution(s) to address financial needs.
• Generate and discuss a formal recommendation including product quote(s) for the client.
• On acceptance of part or all the advice recommendations, complete the necessary product application forms and ensure that the client signs the forms to indicate his/her consent to engage in a transaction(s).
• Gather, generate, and complete all the necessary compliance documentation (e.g., Client Advice Record, copy of ID, Financial Needs Analysis, FICA).
• Submit the proposal forms to the relevant product providers for processing.
• Ensure that the issued policy aligns to the recommended product.
• Review the client's portfolio at a minimum of once a year and contact the client based on the adviser and client agreed contact strategy to maintain a healthy client relationship.
• Provide a report back to the Regional Manager and Everyday Banking stakeholders on the strike rate (i.e., the number of leads provided that were converted to business) where applicable.
• Seek business opportunities from external sources as necessary to grow the book of business and reciprocate leads to Regional Managers and PGM’s.

Accountability: Manage own commission earnings

• Capture the correct Policy Relevant Information (PRI) number on the Commission system.
• On a monthly basis, check the accuracy of the commission statements received from the Broker Commissions department.
• Verify that all the PRI numbers reconcile to the commission paid and reflected on the statements Keep the client database up to date by ensuring that new clients are added to the database.
• Follow up on unpaid premiums and lapses by contacting the clients to establish the reasons for the problems Manage the suspense account timeously by clearing it on the system at month end.

Accountability: Practice Management

• Ensure that staff members (Adviser Assistants) have a clear understanding of their roles and responsibilities within the adviser practice.
• Arrange for staff members to receive the relevant training (Absa programs for the Interns) e.g., systems training, product training and operational training.
• Provide coaching and mentoring to assistant(s) with regards to facilitate knowledge and skills development.
• Participate performance development (PD) discussions as required by the Absa performance management standards.
• Take the necessary corrective actions in cases of underperformance in consultation with the Regional Manager. Implement controls with regards to compliant record keeping in accordance with minimum Absa business standards (i.e. FAIS, FICA, FSB and)
• Liaise with Provincial Operations Office) with regards to maintenance of systems and equipment and provision of other services
• Complete all the required compliance exams in the specified timeframes (e.g. Anti-Money Laundering, Sanctions, BCM, Basic Financial Crime Concepts).
• Remain fit and proper as required for FAIS flagged roles.
• Provide monthly feedback to the branch, and Business Bank, regarding non-interest income (seat costs) and cross-selling opportunities
• Segment the client base according to profile, income potential and commission income.
• Engage with business development strategies with the support of the Regional Manager and our practice management subject matter experts to maximise the sustainability of the adviser practice.

Accountability: Personal Development

• Attend all the required training to attain accreditation to market Absa approved products.
• Attend all the requisite internal training (i.e FAIS-related programs/courses).
• Attain the required FAIS credits in order to attain Fit and Proper status
• Ensure that Fit and Proper status is maintained (honesty, integrity, financial solvency)

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Job Summary

• Lead value management by driving benefits realisation, ROI analysis, and strategic insights to ensure transformation initiatives deliver measurable impact and align with business strategy in Integrated Channels.

Job Description

• You will be responsible for identifying, tracking, and optimising the strategic and financial benefits of transformation initiatives across Integrated Channels. This role sits within the Strategy & Innovation team and is pivotal in ensuring that business cases deliver measurable value and align with enterprise priorities.
• You will apply your financial expertise, commercial acumen, and strategic mindset to build business cases, model ROI, and influence decision-making. You will partner closely with Finance, Strategy, and Business teams to track value delivery, inform investment choices, and present insights to executive stakeholders.
• This is a high-impact role requiring strong benefits management, commercial modelling, and executive communication skills. You must be able to work independently, hit the ground running, and translate complex data into compelling, actionable insights.

Education & Qualifications

• Bachelor’s degree in Finance, Accounting, Economics, or a related business/quantitative field.
• Honours degree or postgraduate qualification preferred.
• Professional certification (e.g., CA(SA), CIMA, CFA, MBA) strongly advantageous.

Experience

• 5–7+ years in financial management, financial planning & analysis, or commercial finance.
• Experience in banking and/or financial services strongly preferred.
• Background in strategy consulting, management consulting, or strategic finance in a complex organisation.
• Proven expertise in business case development, commercial modelling, and investment analysis.
• Strong exposure to corporate strategy, value optimisation, and transformation programme environments.

Technical Proficiency

• Advanced Excel skills – especially in scenario-based and ROI financial modelling.
• Highly proficient in PowerPoint skills – capable of building clear, concise, compelling narratives through data, executive-ready presentations.

Key responsibilities 

Strategic Financial Insight and Commercial Acumen

• Provide financial insights that support investment decisions, transformation outcomes, and business strategy.
• Evaluate initiative profitability, commercial viability, and alignment with strategic intent.
• Go beyond accounting standards to deliver forward-looking, commercial perspectives.

Benefits Realisation and Value Management

• Define, measure, and track financial and strategic benefits of key initiatives.
• Develop and maintain benefits tracking frameworks and dashboards.
• Ensure initiatives deliver real business value and measurable ROI.

Data-Driven Storytelling

• Translate data into compelling narratives for senior stakeholders and Exco.
• Deliver insights that link performance to strategy, risk, and opportunity.
• Influence decision-making through clear, structured communication.

Stakeholder Engagement & Influence

• Collaborate with Finance, Strategy, Programme Management, and Business leads.
• Act as a trusted advisor, providing timely, actionable recommendations.
• Confidently engage senior leaders and shape executive discussions.

Execution & Delivery Focus

• Thrive in a fast-paced, matrixed environment with minimal onboarding required.
• Bring structure, pace, and insight to complex transformation work.
• Deliver high-quality outputs that drive business impact from day one.

Education

• Postgraduate Degrees and Professional Qualifications: Financial Sciences (Required)

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Job Summary

• To deliver secretarial, general office, administrative, product approval, and product review support services to manager(s) and or team(s) through the execution of predefined objectives as per agreed standard operating procedures (SOPs).

Job Description

• Administrative Activities: Performing day-to-day administrative tasks such as maintaining information files and processing paperwork. | Dealing with Stakeholders: Taking responsibility for managing the expectations of stakeholders | Quality Assurance: Maintain a desired level of quality in a service or product, especially by means of attention to every stage of the process of delivery or production | Meeting deadlines: Completes tasks timeously | Verifying Information: Check different types of information for accuracy and inconsistency | Assisting with secretarial related duties to the Head of Operations | Drafting the minutes (within a 5- working day turnaround) of the BU Product Risk Governance Committee, being the relevant Product Approval Committee | Learning the practical product governance duties in the business |  Supporting with assessment of new providers and new products through the identification and measurement of key inherent risks to the provider and/or product, the articulation of mitigating controls, as well as robust cross-functional challenge to enable the Product Approval Committee and the Funds Selection Committees to make well-informed decisions | Supporting with conducting the ongoing Product Family Reviews |  Fulfil from time-to-time Product Owner related duties and support the Business in delivering the expected output | Perform tasks assigned related to the product family review process | Performing tasks as-and-when assigned in relation to Board Reporting which will include prompting the relevant parties to deliver their submissions on time, scrutinizing the quality of the submissions, and measure it against the ‘ask’ in the minutes, and providing the feedback to the Head of Product Governance and Reporting.

Education

• Higher Diplomas: Office Administration (Required)

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Job Summary

• Build high-performing, scalable, enterprise-grade applications & build capability in others to do the same. This includes but is not limited to applying critical thinking, design thinking and problem solving skills in an agile team environment to solve complex technical problems (Front End, Back End and Integration) with high quality solutions & leading all phases of the development lifecycle to deliver.

Job Description

• At Absa we believe in building robust systems that enhance the lives of our customers.  We have embarked on a strategic initiative to migrate some of the components running in Cobol on the Mainframe into Java to align with the strategic intent to adopt cloud technology, solve for an aging Cobol workforce, and minimize operational costs. The initiative is called ImaraPay. Imara is a Swahili term that means “strong”, “firm” and “stable” and Pay refers to Payments.
• We are looking for a Senior Java Developer to lead the ImaraPay development on the Java Platform, as the team’s focus has been on Cobol Development, we need skilled Java resources to compliment the team. The role will be focused on payment streams within the South African market e.g., EFT, RTC Payment etc. and the successful candidate will work closely with our Payments Architects, Cobol Product Engineers, QA Engineers, and POs/PMs to deliver a robust payment application.

Education and experience required

• 8+ years’ hands on Java development experience
• Relevant B-Degree in Computer Science preferred but not essential if minimum requirements of
• experience and practical application is evident
• Cross domain knowledge
• Knowledge of payments and EFTs/RTC/Debi-check will be beneficial
• Experience as an agile practitioner and knowledge or experience of other delivery methodologies e.g. Kanban, RUP etc.
• Excellent communication, analytical skills and decision-making ability in collaborative environments
• Excellent understanding of specific coding / scripting languages e.g. Java, JavaScript
• Solid understanding of Object-Oriented Design and ability to properly apply general design patterns and paradigms
• Experience with API and API Integration
• Experience with test-driven development and domain driven design
• Experience & understanding of integration testing, unit testing framework(s) and QA Automation
• Solid understanding of messaging protocols and web services like SOAP and REST
• Experience with open-source relational databases
• Good understanding of frameworks and libraries like JavaScript, jQuery, TypeScript, HTML, CSS
• Experience with CI / CD tools (like Jenkins, Bamboo, TFS, Azure Devops) and Artifact Management (preferably Nexus)
• Experience with Cloud platforms e.g. Azure, AWS & Google Cloud Platform
• Strong understanding of version control and related concepts and techniques, particularly Git
• Excellent debugging and problem-solving skills.
• Comfortable with stubbing tools like wiremock and/or hoverfly
• Familiar with OAuth, Open Connect ID and SAML, preferably with an understanding of AD / LDAP /Kerberos
• Familiar with Containerisation technologies like Docker and or orchestrators like Kubernetes
• Understanding of Data and Data Structures
• Absa Payments Technology supports strategic, compliance and operational initiatives for Business Technology. We offer great opportunities for learning and empower the team to be the best version of themselves. The team uphold Absa values of Stewardship, Integrity, Trust, Resourceful, Inclusion and Courage which guide our co-created purpose to empower Africa’s tomorrow, together and make a positive contribution.

Education

• Bachelor's Degree: Information Technology

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Job Summary

• To grow the Absa customer base through acquisition and increased customer profitability of the identified portfolio. Gain new customers and increase port folios of current customers through proactive attraction, cross selling, retention and contributing towards the achievement of the branch’s sales targets.

Job Description

• Financial Goals Business Risk Customer Satisfaction Colleague Support

Education

• Further Education and Training Certificate (FETC)

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Job Summary

• Provides financial services to meet client specific needs to promote, market and sell Financial Solutions in accordance with relevant legislation, to meet sales targets and achieve strategic business objectives.

Job Description

• Sales Target : Proactively make self-initiated contact with customers in order to deliver against the required sales targets | Collaboration : Constantly seek to improve ways of working by challenging the status quo and supporting an
• empowering climate within the team, sharing knowledge, experience, best practice and
• providing constructive feedback as required. | Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards | Customer Experience: To provide service excellence and achieve customer satisfaction | : | : | : | :

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies

go to method of application »

Job Summary

• The Lead QA Engineer plays a pivotal role in ensuring the quality, performance, and reliability of software products before they reach End Users. This position demands a proactive leader who can drive quality assurance across complex, enterprise-level solutions.

Key Responsibilities:

• Take full ownership of end-to-end quality assurance processes, encompassing front-end, back-end, integration, performance, scalability, and regression testing.
• Lead the design, development, and execution of test scripts across a wide range of technical platforms and services, including Web, Data, and Service-Oriented Architecture (SOA) applications.
• Ensure robust protection of complex and interdependent systems across the technology landscape through measurable test coverage and actionable quality metrics.
• Champion best practices in QA methodologies and continuously improve testing strategies to align with evolving business and technical requirements.

Job Description

• As the Lead QA Engineer, you will serve as the automation and manual testing expert within one or more agile squads. You will play a critical role throughout the entire solution development lifecycle, ensuring the delivery of high-quality, scalable, and reliable software products and services.

Key Responsibilities:

• Lifecycle Involvement: Actively contribute to all phases of the solution development lifecycle as a key member of one or more squads, with a focus on automation testing.
• Requirements Analysis: Participate in the analysis of technical requirements during the early stages of product and service development, maintenance, and optimization across squads and tribes.
• Automation Strategy: Continuously identify and evaluate opportunities for automation across the suite of technical products and services.
• Framework Design: Utilize a strong understanding of solution architecture and infrastructure to design and implement holistic automation testing frameworks tailored to identified needs.
• Test Development & Execution: Develop and execute automated test scripts using a variety of tools and technologies, ensuring alignment with user stories and business requirements.

Accountability & Ownership: 

• Own and drive the end-to-end testing strategy as the single point of accountability for all testing frameworks. Ensure the integrity, scalability, and effectiveness of these frameworks in validating comprehensive solutions—including commercial off-the-shelf applications integrated with custom-built components. Take full ownership of regression testing and provide structured support for User Acceptance Testing (UAT), ensuring that all testing activities align with business objectives and deliver high-quality outcomes
• Comprehensive Testing: Perform testing at multiple levels, including user story validation, black-box testing, scalability testing, and full integration testing.
• Test Design & Analysis: Apply critical and predictive thinking to define both positive and negative test scenarios. Create and analyse test data to support robust testing outcomes.
• CI/CD Integration: Leverage your knowledge of CI/CD pipelines to configure and integrate automated test suites into test management systems and custom test harnesses.
• Manual Testing Support: When necessary, create, coordinate, and execute manual test cases and plans. Review functional specifications and user stories to design effective test strategies.
• Collaboration: Work closely with developers to implement test hooks and ensure seamless automation integration. Collaborate across teams to troubleshoot software and environment issues.
• Reporting & Metrics: Develop custom QA metrics and reporting solutions to track quality trends and support continuous improvement.
• Goal Setting & Delivery: Set clear product delivery goals and ensure timely achievement of milestones in fast-paced, ambiguous environments.
• Innovation & Research: Stay current with emerging tools and techniques in automation testing. Proactively research and introduce new solutions to enhance testing capabilities

DevOps

• Champion Engineering Best Practices: Promote and uphold engineering excellence by mentoring team members on modern testing strategies, DevOps principles, and automation-first mindsets.
• Build Automation Testing Capability: Develop the team’s proficiency in automation testing tools and frameworks, fostering a culture of continuous learning and quality ownership.
• Code-Driven Testing Design: Utilize expertise in multiple programming languages to architect and implement robust, scalable test solutions tailored to specific products and services.
• System-Level Understanding: Demonstrate a deep understanding of the entire technical solution under test. Take initiative to run, observe, and validate the system, ensuring that test cases reflect real-world usage and code viability.
• Shift-Right Accountability: Guide the team from feature-focused testing to full product ownership—encouraging accountability for quality throughout the delivery pipeline, from development to deployment and monitoring in production

People Management

• Capability Development: Foster the growth of team members by building their expertise in designing and executing automated and manual test scripts using a variety of modern testing tools and technologies.
• Mentorship & Coaching: Provide structured mentorship and ongoing guidance to interns and junior QA engineers, supporting their technical development and career progression within the testing discipline.
• Quality Oversight: Ensure the quality and consistency of both automated and manual testing deliverables across the broader engineering teams by implementing robust review and validation processes.
• Peer Collaboration & Review: Lead peer reviews and collaborative problem-solving sessions within the QA community, promoting knowledge sharing and continuous improvement across teams.
• Talent Acquisition Support: Act as a technical subject matter expert in the recruitment process, helping to attract, assess, and onboard high-caliber QA professionals aligned with the organization’s quality standards.
• Strategic Team Development: Contribute to the planning and development of the wider product engineering team by offering QA insights and aligning testing capabilities with long-term business and technical goals.

Risk and Compliance

• Policy Compliance & Governance: Ensure all testing activities strictly adhere to the organization’s Service Engineering, Risk, and Governance policies, maintaining compliance throughout the development and testing lifecycle.
• Security & Architecture Alignment: Align all testing frameworks, tools, and scripts with Group Architecture and Security standards to minimize vulnerabilities and ensure secure, scalable solutions.
• Risk Accountability: Assume full accountability as the single point of contact for risks arising from testing design failures post-deployment, ensuring swift resolution and continuous improvement.
• Operational Resilience Participation: Actively engage in Business Continuity Planning (BCP), Disaster Recovery (DR), and Incident Management processes. Lead root cause analysis and implement mitigation strategies to prevent recurrence of critical incidents.
• Post-Incident Realignment: Continuously refine and realign testing frameworks, monitoring tools, and automation scripts in response to risk-related events or incidents, ensuring adaptive and resilient testing practices

Skills and Experience Required:

• 5+ years relevant experience in a similar role
• Relevant degree
• ISTQB Certification required
• Scripting skills and knowledge
• Proficient in automation testing tools and frameworks

Education

• Bachelor's Degree: Information Technology

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Job Summary

• Provides financial services to meet client specific needs to promote, market and sell Financial Solutions in accordance with relevant legislation, to meet sales targets and achieve strategic business objectives.

Job Description

• Sales Target : Proactively make self-initiated contact with customers in order to deliver against the required sales targets | Collaboration : Constantly seek to improve ways of working by challenging the status quo and supporting an
• empowering climate within the team, sharing knowledge, experience, best practice and
• providing constructive feedback as required. | Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards | Customer Experience: To provide service excellence and achieve customer satisfaction | : | : | : | :

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies

go to method of application »

Job Summary

• Enhances customer’s experience through the provision of excellent service, efficient and professional handling of support queries and requests with the aim of retaining existing customers.

Job Description

Accountability:  Operations Management 

• Adhere to standard operating procedures (SOPs) within the area of accountability. 
• Answer Inbound calls and respond to written queries timeously
• Identify and prioritize customer experience breakdown points based on customers’ expectations, breakdown severity and business impact, using customer measurement feedback (NPS scores)
• Perform detailed analytics in order to identify root course pain points that are impacting customer experience delivery and take actions necessary to address these.
• Identify and recommend new innovative ways of achieving positive feedback on quality product knowledge experience. 
• Participate in cross-functional working groups with the aim of identifying customer experience improvement solutions for identified and impacted business areas. 
• Record and report on transactional activities on workflow to provide timely and accurate information.
• Meet the daily operational workload requirements as per the agreed targets
• Manage the implementation of new processes and systems to optimize the customer experience. 
• Test the improvements with customers in order to drive digital adoption for self service
• Plan, organize and complete task and activities in alignment with performance objectives. 
• Understand, interpret and provide management with customer insights with the aim to improve the customer experience
• Continuously ensure an up-to-date and complete understanding of the customer environment, processes, procedures, technology platforms, products, compliance, and risk.   

Accountability:  Maintain Client Experience 

• Deliver a seamless customer service experience through unique and accurate customer insights in order to retain customers 
• Place customer at the centre of the business, services and solutions to deliver an outstanding and seamless customer service.
• Peruse, analyse and actively communicate client centric trends to improve customer experience 
• Clarify requirements and delivery outcome expectation to exceed customer expectations.

Accountability:  Finance

• Adhere to specified policies, standards and procedures to prevent and avoid loss events.  
• Eliminate time and effort spent on distracting activities and other unproductive behavior in order to adhere to schedule and to make productive use of the time allocated to execute tasks.

Accountability:  Learning and Growth

• Participate in own personal development, coaching and performance management processes. 
• Continuously assess own performance, seek timely and clear feedback and request 
• Foster a mindset of continuous growth and learning by acquiring different skills available in the department and excelling in them in order to provide world- class customer service. 
• Always exhibit the image of wanting to display Absa values and commitment to the team in reaching our service delivery objectives and enhancing our customer service capability. 

Accountability:  Compliance

• Understand and mitigate risks and risk events (incidents) relevant to the role to ensure compliance. 
• Conduct all activities and duties in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Policies and Policy Standards 

Requirements:

Qualification

• RE5 advantageous
• FAIS credits Life products
• 3+ years Life Insurance experience

Education

• Higher Certificate  (Required)

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Job Summary

• To provide a solution orientated service to customers in Short-term Insurance risk and give advice.  To provide solutions for the client's short-term insurance To provide a solution orientated service to customers in Short-term Insurance risk and give advice. 
• To provide solutions for the client's short-term insurance needs in Personal Lines. 
• To service customers on request and regularly reviewing the client's portfolio in order to build a sustainable client base

Job Description
Virtual Advisor (FAIS) : Short-Term Insurance : Wealth 

Join Our Wealth Insure Team!

• Absa’s Advice and Investment department is looking for experienced, dynamic, customer-focused Short-Term Insurance advisers to join the Wealth Insure Team (Personal Lines).

Role Overview

• To provide a solution orientated service to customers in Short-term Insurance risk and give advice.
• To provide solutions for the client's short-term insurance needs in Personal Lines.
• To service customers on request and regularly reviewing the client's portfolio in order to build a sustainable client base.

Job Description

• Establish and maintain a professional relationship with all stakeholders (Client, Bank personnel, Product providers, Virtual Advisers and Virtual Agents).
• Meet sales and/or growth targets.
• Personal Development: Manage own broker practice.

Qualifications & Experience

• FAIS Fit and Proper Requirements Applicable to this Role (Advice and Intermediary Service)
• FSCA Approved Qualification: Short-Term Insurance NQF 5
• Regulatory Exam for Representatives (RE5); advantage if you have RE 1
• Experience as per the FAIS Act (candidates under super vision will not be considered) - minimum 5 years.
• Must have experience and proven track record of working with high-net worth / wealth clients.
• In-Dept knowledge of tailor-made short-term insurance solutions specifically designed for the Wealth Market.  (Product Specific Training will be completed once onboarded).
• Class of business training completed.
• Continuous Professional Development up to date.
• Attest To Honesty, Integrity, and Good Standing.

Other requirements

• Own transport & Valid driver’s license (Role is both virtual and face to face).
• Bilingual : Fluent in both English and Afrikaans.
• Great communication & administration skills.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• To support the credit risk process through carrying out comprehensive and quality credit risk functions within the credit lifecycle for CIB Mid-Corporate clients.

Job Description

Risk Management:

• To conduct quality credit risk assessments and reviews and proactively manage credit risks associated with clients across the Mid-corporate portfolio.
• Perform robust financial and non-financial analysis on the client that will support and underpin all new proposals in terms of the client’s credit risk implications.
• Proactively manage the credit risk on the portfolio by completing timely reviews, ensuring securities and conditions are up to date and monitored
• Monitor the client performance on a continuous basis, in addition to performing annual reviews of clients, to ensure early detection of a client's business or operating environment.

Governance and controls:

• Conduct all client risk assessments and portfolio monitoring in compliance with all the relevant governance and policy frameworks.
• Ensure that all covenants are measured and reported during the review or new credit application process
• Ensure that all excesses are monitored, cleared and/or escalated within KPI targets

Data and Systems Management:

• To produce relevant management information and manage exposures including the maintenance of relevant systems.
• Drive RWA efficiencies through ensuring that the data in terms of Default Grades (DG's), Loss Given Defaults (LGD's), limits and review dates are correctly captured on the Bank's credit systems

Business Enablement:

• Provide solution driven support to business to facilitate growth initiatives, whilst maintaining a healthy balance between risk and reward.    
• Actively partake and provide input into Deal Forums ensuring that credit risk associated with business opportunities are pro-actively highlighted and managed.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• Assisting the Transactional Banking Compliance  team to formulate, update and implement policies and control procedures that will ensure adequate risk management to enable the Cash Management business; compilation of training material and facilitating training of relevant staff; adequately monitoring instances of non-compliance with the company’s policies and procedures and generally establishing a compliance culture and creating an awareness of compliance through interaction with business as well as assisting in managing regulatory relationships.

Job Description

• Providing proactive and responsive advisory support on compliance related matters facing the Pan Africa  Cash Management business
• Proactive and forward looking identification and management of regulatory risks facing the Cash Management business
• Timely response to ongoing regulatory queries raised by stakeholders
• Assisting in the drafting and implementing compliance policies and guidance relevant to the transactional banking business
• Reviewing capabilities and compliance for bespoke individual transactions
• Reviewing capabilities and compliance for new product launches and new business initiatives
• Developing and providing compliance training and awareness to employees.
• Assisting with reporting to Head of Compliance, Board, relevant committees, Executive Management, and key stakeholders to manage combined assurance as required.
• Any additional salient second line of defense obligations.
• This role forms part of broader Transactional Banking Compliance team and Corporate Investment Banking Compliance function.
• Facilitating Compliance training (Compliance Induction Training for New Joiners, periodic training for the Business) on a regular basis to ensure that they have adequate technical knowledge to understand the Compliance risk management framework that applies to the bank, as well as the Compliance risks to which the bank is exposed.
• Assist and drive Compliance innovation streams and internal projects.
• Any additional salient second line of defense obligations.
• Compliance as the second line of defense provides Businesses and Functions with guidance, insight and independent challenge in relation to Compliance and Reputational Risk management.

Knowledge & Skills

• Knowledge of and ability to interpret banking regulations
• Knowledge of transactional banking products, operations activities, processes and controls
• Ability to analyse information, interpret and give relevant guidance on applicable regulations, and make appropriate decisions.

Competencies and qualities

• Personal and interpersonal competence
• Effective relationship building with stakeholders
• Commercial effectiveness
• Risk and control understanding
• Takes accountability for work
• Proactive in driving solutions
• Deciding and initiating action.
• Learning and researching.
• Adapting and responding to change.
• Persuading and influencing.

Education and Experience Required

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce, Law and/or Management Studies (Required)
• Compliance advisory experience dealing with First Line functions (Preferred)
• Experience within Payments and Cash Management
• FAIS experience (Preferred) 

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• Drive the design and delivery of complex fit for purpose, business strategy-aligned, high impact, cross domain technology solution blueprints & associated solutions & build architectural capability in Dev teams across an estate.

Job Description

Architecture

• Leverage a solid & deep understanding of the organization strategy to identify, design & deliver relevant, scalable, testable, re-usable technology solutions
• Work in collaboration with delivery teams to independently analyse customer requirements & varying business capabilities & leverage analysis to identify & accurately spec / frame ‘the complex business problems we are aiming to solve’ with each solution design or solution evolution
• Through the above processes, leverage emotional, social & business / commercial quotient to understand consumers and the broader range of stakeholders, their opinions & perspectives and reconcile these within the solution designs (negotiation skills and dealing with complex and divergent stakeholder opinions are a must)
• Leverage expertise in analytical & creative problem solving to synthesise a solution design (build a solution from its components) beyond the analysis of the problem
• Lead design thinking processes to successfully deliver solution blueprints & associated roadmaps Create end to end solution blueprints & ensure these can be implemented across all phases of the initiative life-cycle (ideation through to product launch & commercialization)
• Design & or contribute to the design & implementation of detailed feasibilities & business cases
• Leverage a strong engineering background to make the right choices in solution design – this knowledge includes but is not limited to: domain driven design, loosely coupled integration, microservices and other modern software design practices
• The above extends to identifying the best fit tools to be used for a particular solution, understanding those that would not be a good choice and leveraging researching skills to pivot towards something better
• Assume ‘one stop’ shop accountability for solution blueprint design & delivery decisions within an organization based on the above
• Work with project / program management teams to design solution roadmaps aligned to the strategic requirements of an organization and through which the solution can be implemented across all phases of the initiative life-cycle (ideation through to product launch and commercialization)
• Work embedded, as part of a delivery team, to ensure the successful design & implementation of solution blueprints
• Ensure that the detail of the solution (across all architecture domains) is accurate to the implementation of the initiative, true to the bank’s architectural principles/preferences, implementable by the different teams involved in the solution
• Work as part of embedded delivery teams to conduct solution reviews, code reviews, testing and other disciplines associated with solution design & delivery
• Attend various Group & Business specific architectural design forums and present solution designs and detailed business cases for approval
• Leverage synthesis & creative problem skills to identify risk (impending danger & challenges) and work with a cross functional group of stakeholders across the value chain for support & direction
• Conduct solution reviews against defined customer metrics and ensure the ongoing achievement of business results through solution implementation
• Ensure a solid understanding of emerging & evolving architectural principles and hold one stop shop accountability for the evolution of solutions in alignment with these principles (where it makes sense to do so)
• Build architectural capability across delivery teams in a business to ensure ongoing evolution of skills in solution delivery
• Contribute to the architecture body of knowledge
• Contribute to the design & evolution of architectural principles and preferences

People

• Participate in peer reviews (code, solution, testing etc.) and transfer knowledge and capability across delivery teams for improved solutioning & evolving architectural practices
• Set & Cascade solution direction across technology delivery teams
• Build & evolve the architectural capability of Delivery teams across the business – through active coaching & information / knowledge sharing
• As an SME, support the proactive attraction, recruitment, development, & retention of strong technology teams across an estate
• Leverage and embed agile practices in delivery teams and work to build strong self-directed, high performance teams through agile working practices (including daily, weekly, etc. sprint routines, regular & honest feedback etc.)

Financial & Vendor Management, Risk & Governance

• Carry the ‘one stop shop’ accountability for all risk associated with solution design (from ideation to deployment)
• Apply the organization risk & governance frameworks
• Ensure solution design alignment to Group guidelines & ensure solutions are sustainable for the enterprise
• Proactively involve / engage chapter & guild leads in solution decision making, applying an enterprise wide lens to product & service development
• Ensure solution design alignment to regulatory requirements and continuously update knowledge on regulatory requirements for the successful design of new & evolution of existing solutions
• Deliver on time & on budget (always)

Role specific preffered skills: 

• Leverage of your knowledge in 1 or more of the Customer, Core Banking, Card and Payments and/or Credit Risk Domains to solution for the organization
• Extensive experience in delivering mission-critical, commercial, scalable products, particularly within the relevant domains .
• Expertise in API design, security, microservices architecture, and modern software design practices.
• Strong analytical and problem-solving skills, with an ability to evaluate and integrate emerging technologies effectively.
• Exceptional communication skills, with a proven track record of influencing cross-functional teams and stakeholders.
• Experience in Mainframe, technology modernization, cloud migrations, Big data, Containers.

Education

• Bachelor's Degree: Information Technology

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Job Summary

• Provide specialist underwriting expertise, support and guidance to address operational issues in  the business
• Continuously identify and give input on ways to improve operations in the business
• Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards
• Administration: Ensure the effective fulfilment of all required administrative duties, including  tracking and reporting
• Work closely with the Head of Corporate Insurance and senior managers in the team to  administer Group Corporate Insurance policies
• Building and embedding a suitable framework for the administration of Group corporate insurance policies and claims management across Africa, US, UK, Beijing and Prague.
• Ensure effective purchase strategy and execution for annual Group corporate insurance renewals.
• Be involved in the placement and claims administration to ensure timely recoveries.

Job Description

Key Accountabilities

Accountability; Stakeholder Management (40%)

• Establish effective working relationship/information flow with key stakeholders, across the insurance industry and within the various Businesses and Functions
• Leverage established relationships with key stakeholders for effective claims resolution
• Continuously identifying opportunities to improve process efficiency within the team
• Act as an initial point of entry for queries from stakeholders and attend to queries in an effective and timely manner.
• Take personal accountability for resolving issues and queries in a professional and timely manner
• Contribute to the building of an insurance risk culture within the business
• Responsible for efficient and effective workflow in own portfolio, proactively seeking to maximise productivity and continually acting upon opportunities for process and system improvements

Accountability; Insurance Risk  Management (40%)

• Implement appropriate and robust claims management framework
• Accountable for the annual review of the Group Insurance policies and standards              
• Design, develop and maintain insurance process flow documents in line with Group policy requirements.
• Full accountability of any projects related matters pertaining to the Group Corporate Insurance function
• Conduct research on the best insurance purchasing methodologies and practice
• Develop, draft and communicate relevant insurance guidance documents and facilitate training of the process with business when claim are logged
• Enhance systems to facilitate the annual stress and scenario testing of all risk types.
• Manage compliance of all local insurance regulations.
• Keep abreast of insurance regulations in countries where the bank has presence and ensure that the Group complies with the relevant regulation      
• Proactively manage an effective control environment
• Assist and facilitate internal and conformance audits
• Maintain and log of including audit issue/findings and proactively prepare the internal audit closure document for review by management prior to submission.
•  Establish good relationships with the broader Group risk and corporate functions to ensure that the Group’s risks are disclosed to underwriters
• Collate data and perform Key Risk Scenarios for Insurance Risk
• Drive a culture of proactive compliance in the function and tracking the team’s deliverables against priorities set.

Accountability: Reporting (20%)

• Collaborate with Group Corporate Insurance committee members to determine relevant discussion topics and escalation to various committees
• Prepare and distribute meeting materials, including agendas, reports, presentations and supporting documents in a timely manner before meetings as set out in the terms of reference.
• Ensure the accuracy of information provided to committee members
• Assist the Head of the function and senior managers in elevating the function’s profile to various stakeholders within the bank
• Prepare, collate appropriate, accurate and reliable MI to assist in the effective management of Group Corporate Insurance portfolio
• Maintain management risk templates and reporting tool formats for the team
• Track and report on claims resolution
• Prepare and maintain a specific Insurance Risk dashboard monthly.

Education and Experience Required

• Bachelors Degree in Insurance & Risk Management, Risk, Accounting,  Financial Management or Banking
• Minimum of five to ten (5-10) years’ experience as an Insurance or Risk Management professional, Risk Manager, Claims or Insurance Manager
• Minimum of 5-10 years’ experience in the Insurance Industry
• An Associate or Fellowship of the Insurance Institute of South Africa will be advantageous

Knowledge & Skills- below serves as examples

• Detailed understanding of insurance markets and business processes, environment, contract terms, waivers, releases, risk controls and checks and ability to act with assistance in relation to overseas equivalents.
• Knowledge of financial institutions and the associated key risk exposures.
• Good technical understanding of key insurance concepts and their application
• Detailed knowledge of the main classes of corporate insurances including underwriting criteria, and insurance policy structures, definitions, policy wordings and exclusion.
• Excellent communication skills at all levels. Effective communication of complex matters to senior management and other parties.
• Relationship management skills both in relation to key internal stakeholders, brokers and insurers.
• Good interpersonal skills, able to gain agreement of internal customers to program requirements and risk controls.
• Good negotiating skills in insurance contracts.
• High standard of communication skills, oral and written.
• Proven investigative and analytical skills including problem solving and innovation.
• Good ability to absorb information from wide range of sources internal or external to the group and evaluate and use it in Absa risk context

Additional Requirements 

• Graduate level calibre with proven experience within a business environment.
• A proven team player who can operate in a dynamic and complex environment
• Proven competency in use of MS Office applications, specifically Word, Excel and PowerPoint.

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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Job Summary

• At Absa Corporate and Investment Banking, we believe that every client, colleague, and partner has a story worth investing in. Guided by our brand promise, “Your Story Matters”, we go beyond transactions to shape experiences that empower Africa’s tomorrow, one story at a time. Our commitment is to walk alongside our clients and teams through every challenge and triumph, co-creating solutions that reflect their ambitions and unique journeys.
• As the Head of Marketing for Transactional Banking within Absa Corporate and Investment Banking, you will play a pivotal leadership role in defining and executing the marketing vision for one of Absa’s most dynamic business units. This is a strategic position responsible for driving demand generation, elevating brand equity, and ensuring our transactional banking solutions are positioned as indispensable tools for businesses shaping Africa’s economic future. 
• You will lead a high-performing team, harness data-driven insights, targeted segmentation blended with compelling storytelling to turn insight into measurable demand (ROI), ensuring every marketing initiative resonates with the evolving needs of corporate clients and delivers tangible business benefits that strengthen Absa’s role as a trusted partner in our clients’ success stories.
• This is a unique opportunity for a visionary marketing leader to shape the future of Transactional Banking for Corporate and Investment Banking at Absa, driving both business impact and client success across Africa Success profile will be an individual with a bachelor’s degree in marketing, Business, or a related field (postgraduate qualification preferred) and a minimum of 10 years technical marketing and leadership experience within investment or corporate banking, with a proven track record in demand generation and digital marketing. Deep understanding of transactional banking products, markets, and client segments.

Job Description

Key Responsibilities

Strategic Leadership & Data-Driven Planning 

• Develop and execute a forward-thinking marketing strategy for Transactional Banking, aligned to Absa CIB’s business objectives and growth ambitions.
• Translate business priorities into measurable marketing objectives, ensuring clear KPIs and robust ROI tracking.
• Champion the use of analytics, market research, and client insights to inform marketing decisions, segment audiences, and optimize campaign performance.
• Benchmark against industry best practices (e.g. Focus on centralized event planning and compliance) to ensure competitive differentiation
• Client Experience – drive differentiated experiences for clients based on the latest industry benchmarks and technology enhancements
• In partnership with business leads, define and prioritise strategic value propositions to drive business value and growth.
• Stay abreast of industry best practices and new/innovative areas of work required for the next level of work.

End-to-End Event Lifecycle Management   

• Oversee the full lifecycle of high-impact B2B marketing initiatives, from ideation and planning through execution and post-campaign analysis.
• ⁠Development of the customer journey framework and ensuring seamless integration of digital, direct, and experiential marketing channels to maximize client engagement and lead generation.
• ⁠Drive continuous improvement by leveraging data, client feedback, market research and industry trends to refine marketing tactics and messaging.
• Manage risk through contingency planning, compliance audits, and adherence to financial services regulatory standards. 
• Establish KPIs, real-time monitoring systems, and post-campaign debriefs to assess ROI and identify improvement opportunities. 

Stakeholder & Supplier Governance  

• ⁠Build and maintain strong relationships with Transactional Banking Leadership, product teams, and client facing colleagues to align marketing efforts with business and commercial priorities.
• Develop strong strategic relationships with business stakeholders to ensure understanding of commercial products, propositions, priorities and requirements.
• Manage third-party agencies and suppliers, ensuring delivery excellence, cost-effectiveness, and adherence to Absa’s governance standards.
• Act as a brand ambassador, safeguarding and enhancing the Absa brand across all marketing touchpoints.
• Work and collaborate with colleagues across Africa and International Corridors to integrate and align plans / key messages.

Team Leadership & Development  

• Lead, mentor, and inspire a team of marketing professionals, fostering a culture of innovation, accountability, and high performance.
• Drive talent development, succession planning, and knowledge sharing to build a future-ready marketing team.
• ⁠Set clear objectives, provide regular feedback, and recognize outstanding contributions.
• Coach and mentor team members on how to continuously improve their own productivity and performance.

Education

• Bachelor`s Degrees and Advanced Diplomas: Marketing (Required)

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Job Summary

• We are seeking a dynamic and experienced Head of Payment and Card Operations responsible for payments operations and reconciliations. This includes oversight of local and ARO payment flows (such as EFT, DebiCheck, SWIFT, Mastercard & VISA debit card activities, treasury operations, and the management of exceptions, disputes, and investigations.
• This is a senior leadership role requiring strategic vision, operational excellence, and a deep understanding of both South African and ARO payment ecosystems.

Job Description

Key Responsibilities

• Lead and scale the payment operations team, setting clear objectives, KPIs, and performance metrics aligned with global standards.
• Ensure daily reconciliation of inbound and outbound payments against source systems and South African bank statements.
• Drive operational excellence through automation, process optimization, and implementation of best-in-class back-office strategies.
• Develop and maintain a fit-for-purpose operational framework with documented policies, procedures, controls, and KPIs.
• Lead investigations and resolutions for payment and card-related issues, chargebacks, and exceptions.
• Collaborate with Compliance, Risk, and Audit teams to ensure adherence to SARB, FSCA, and global regulatory requirements.
• Support the implementation of new technologies and payment innovations, including real-time payments and digital wallets.
• Coach and mentor team members to build a resilient, high-performing operations unit.

Required Skills & Experience

• 9+ years in financial operations, with at least 8 years in a senior leadership role within a bank or regulated FinTech (preferably with exposure to both South African and ARO markets).
• Deep understanding of South African payment systems and international schemes.
• Expertise in SWIFT messaging (MT103, MT101, MT202) and cross-border payments.
• Experience with Straight Through Processing (STP) and reconciliation between payment systems and bank statements.
• Strong knowledge of treasury operations, including FX, MM, and liquidity management.
• Familiarity with regulatory frameworks such as SARB, FSCA
• Excellent analytical, leadership, and communication skills.

Preferred Qualifications

• Relevant tertiary qualification in Finance, Economics, or Business Administration; 

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)