Hot Jobs at Accor Hotel

Job Description

• As Financial Manager, you will be the financial steward of our lodge operations, ensuring accurate reporting, sound controls, and strategic oversight. This hybrid role offers flexibility in working remotely, while requiring on-site presence approximately twice a week to support local teams, ensure compliance, and stay close to operations.
• The ideal candidate is technically strong, detail-oriented, and capable of leading a small finance function. Experience in the hospitality or luxury tourism sector is advantageous, but a passion for working with purpose — supporting conservation, local empowerment, and sustainable tourism — is essential.

Duties and Responsibilities

Financial Strategy & Reporting

• Support the General Manager and Group Finance team with financial planning, budgeting, and forecasting aligned with business goals.
• Prepare and review monthly, quarterly, and annual financial statements in compliance with GAAP and group reporting standards.
• Conduct financial analysis to support decision-making, identify cost-saving opportunities, and track key performance indicators.
• Oversee and participate in the month-end closing process to ensure accuracy and timeliness of reporting.
• Run financial reports for management, ownership, and auditors as required.

Operational Finance & On-Site Support

• Travel to the lodge (approx. 2x per week) to review on-the-ground financial processes and provide guidance to operational teams.
• Collaborate with department heads to provide financial insights and align budget usage with strategic priorities.
• Supervise payroll, accounts payable, and accounts receivable functions, ensuring accuracy and timely processing.
• Monitor stock control, procurement processes, and expenditure tracking.

Compliance, Controls & Risk Management

• Implement and maintain strong internal controls and risk mitigation procedures.
• Ensure financial practices comply with all regulatory requirements, fiscal policies, and lodge standards.
• Liaise with auditors, legal advisors, and external consultants as necessary.
• Maintain a high standard of data integrity and ethical financial practices.

Team Leadership & Development

Lead and develop a high-performing finance and admin team, fostering accountability and continuous improvement.

• Promote financial literacy across lodge departments to support a culture of responsible resource management.

Qualifications

• Bachelor's Degree in Finance, Accounting, or related field; professional qualification (e.g., CA(SA), CIMA, ACCA, or CPA) preferred.
• Minimum 5–10 years' financial management experience, with at least 3 years in a leadership role.
• Strong knowledge of GAAP, financial reporting, and hospitality-related accounting practices.
• Skilled in MS Office (especially Excel) and accounting systems (e.g., Pastel, Xero, Sage, VIP Payroll).
• Excellent analytical, problem-solving, and communication skills.
• Experience in budgeting, forecasting, and financial performance analysis.
• Demonstrated leadership in managing small finance/admin teams.
• Valid driver's licence and willingness to travel.
• Stable employment history and contactable references required.

go to method of application »

Job Description
Position Overview

• Reporting to the Senior Front Office Manager, the successful candidate will be responsible for ensuring we provide the highest level of guest service and ensuring that standards are maintained for all positions within the Front Office departments. The Front Office Manager will be responsible to guide the department in achieving our strategic directions through continual focus and reference to these strategies and our vision. The Front Office Manager also serves as a resource to the overall operations of the hotel by providing assistance and direction as needed. The Front Office Manager will be responsible to maximize revenue opportunities throughout the department while managing cost across the board. The Front Office Manager will also lead and drive forward a motivated team of managers within the department and continuously look for ways to enhance growth and development for future leaders. He/She will also support the Guest Experience Manager for the maintaining and continuous improvement of the overall guest experience.

Key Responsibilities and Duties

• Ensuring department procedures and systems are maintained and effectively operated.
• Continuously evaluates department Standard Operating Procedures.
• Audit and development of guest information data on Opera.
• Drive Leading Hotels of the World and ALL Loyalty standards.
• Creating an environment that supports innovation and look for opportunities to improve operations.
• Pro-actively try out new ideas and technologies that would streamline productivity and enhance overall guest experience in line with the budget and capex submission.
• Ensure productive and efficient communication between departments.
• To ensure effective running of PMS and all related interfaces
• Building and improving on relationships with agents.
• Models the Organizational Values and Grace Memorandum.
• Reduction of departmental glitches to an acceptable weekly standard by minimizing revenue loss
• Encouraging the use of the “Generosity Pot” across departments
• Has operational managerial responsibility over all departments in the absence of the Exec and Department Head.
• Has responsibility for ad hoc project teams.
• Participates in ad hoc On Job Training and coaching in departments to ensure effective service and operations.
• Has a thorough knowledge of the hotel and all services provided to the guest.
• Maintains the high standard of service, appearance and social skills set according to the company policy.
• Works in harmony with all departments and employees, is willing to assist others if and when required.
• Attends all training workshops as and when required and deemed Mandatory by the Director of Rooms Division.
• Is familiar with all policies and procedures, house rules, LHW standards, All Loyalty Program, fire, security, and emergency procedures as well as all checklists pertaining to the position.
• Performs any reasonable duty as instructed by the Director of Rooms Division

Qualifications
Job Requirements and Qualifications:

• Matric/Grade 12 or equivalent is a prerequisite.
• A hospitality; management and/or similar qualification will be highly advantageous
• At least 3 years Management experience; preferably gained in a 5 star environment
• Computer literate on the MS Office Suite (Word, Excel and PowerPoint) as well as Opera Cloud
• Fluent in English (written and spoken). A foreign language is advantageous.

Proven abilities in:

• Guest relations
• Sales – Ability to Upsell the hotel facilities and outlets.
• Time and workflow management
• Highly experienced in employee management
• Effective decision-making and judgement
• Conflict resolution
• Interpersonal communication skills
• Delivery to required standards in a fast-paced and dynamic environment.

go to method of application »

Job Description
Scope of Position

• The Front Office Supervisor is directly responsible for the day-to-day operations of the Front Desk while on duty. Leading the team to ensure that reception operations run smoothly at all times and supporting the receptionists in their day-to-day tasks. On a broader scale, the Front Office Supervisor is to ensure that all the hotel’s guests are greeted, assisted with an excellent level of service, and welcomed with a warm and friendly approach at all times.

Specific Responsibilities:

• Apply thorough working knowledge of the front office operations including the front desk, porters desk, reception/cashiering procedures, PABX functions and reservations.
• Develop a strong understanding of the functions of each department of the hotel, physical layouts of the hotel facilities, the key personnel and their roles, daily functions and special events, and conventions and groups currently in the house and due to arrive.
• Assist in conducting training for all Front Office employees.
• Direct daily front office operations.
• Greet and escort Very Important Guests (VIP’s) and attend to their special needs as appropriate.
• Attend to credit problems.
• Ensure efficient and courteous porter service.
• Supervise front cashiers and help out with accounting problems.
• Patrol and inspect public areas during evenings to make sure everything is in order.
• Control hotel duty keys and floats whilst on duty.
• Supervise and support of the Front Office team.
• Assist with preparation of rosters, ensuring that suitable and cost effective employee levels are maintained at all times.  Rosters to be authorised by appropriate department head.
• Ensure department policies and procedures are understood by all employees and observed in tasks performed.
• Ensure effective communication of new and updated information regarding policies, rates and general hotel information.
• Ensure strict procedures are followed for all cash/credit, cheque transactions, accounting and banking procedures, issue of keys and guest confidentiality.
• Implement training programs for all employees, conduct induction and skills training.
• Perform any other duties as directed by the Front Office Management.

Talent and Culture Responsibilities

Assist the (Department) Management Team in the following:

• Establish on-going On Job Training Programs within the department to meet Brand and Service Standards.  Use Department Procedure Manuals as a base for all service procedures training.
• Induct new staff into the team, department and Hotel in the first week of their employment following guidelines. Ensure that all staff under your control carry out their duties in accordance with the Brand and Service Standards and Procedures Manuals.
• Effectively use the guest feedback to improve product and service delivery.
• Openly communicate with staff ensuring regular briefings occur and all relevant information is passed on.

Health & Safety

• Notify your Manager of any reason you may not be capable of performing your tasks safely.
• Participate in workplace consultation on matters pertaining to Workplace Health and Safety, as per the hotels agreed arrangements.
• Comply with safe work practices by following Accor Health, Safety and Environment policies, including the use of safe manual handling techniques, safe use of hazardous chemicals and machinery, working at heights procedures, using protective clothing and safety equipment where available and necessary, maintaining a clean, tidy work environment, and any other safety practice promoted and required by the Hotel.
• Ensure all equipment is kept in good working order and used only for the purpose for which it was intended.
• Attend and actively participate in all WH&S training required of you by the Hotel.
• Report any health or safety hazards, incidents and injuries to your Manager/Supervisor or Manager on Duty as soon as possible.  Hazards may include unsafe working conditions, equipment and machinery faults or damage, and other housekeeping or maintenance needs that may affect the safety or any person/s at the Hotel. Ensure that the appropriate documentation is completed correctly, such as the Injury / Incident Form.
• Participate and contribute to the risk assessment process when requested by your Supervisor/Manager.
• Work cohesively in conjunction with the hotel’s rehabilitation program, as required.
• Maintain standards of hygiene for food handling and presentation as prescribed by council / legislative regulations.
• Be fully conversant with departmental fire and evacuation procedures.

Systems & Procedures

• Log and inform your Manager of any system problems. Suggest any improvements that could be made to improve existing systems and procedures.
• Follow policies and procedures outlined in the Accor Brand Standards Manual, Departmental Service Standards / Procedures Manual and Accor Policy Manuals.
• Complete all duties, and ensure a concise hand over.

Customer Relations

• Provide efficient, friendly and professional service to all guests.
• Lead by example when attending to guest requests.  Show efficiency in constantly striving to provide Total Customer Satisfaction.
• Take initiative to ensure that interactions with our customers (internal or external) are positive and productive, call the Manager on Duty if difficulties arise.
• Work together with trust so that colleagues and management meet the goals of the department/Hotel.
• Treat customers and colleagues from all cultural groups with respect, sensitivity and transparency.
• Take every opportunity to be a “salesperson” by active selling of special promotions and facilities available within the Hotel.
• Implement the Accor values and Accor customer vision to ‘Offer the Best Service to Our Customers’.

Other

• Take responsibility to ensure all required tasks are completed accurately and within given time frames.
• Participate in scheduled training and development programs provided by the Hotel to improve self and department standards and attend departmental meetings as required.
• Abide by Accor policy on EEO and Harassment in the workplace.
• Ensure wherever possible that employees are provided with a work place free of discrimination, harassment and victimisation.
• Follow property procedures with respect to grooming, performance and conduct standards, occupational health and safety, emergency procedures and all other property policies and procedures as detailed in the employee handbook / department procedure manuals / company policy manuals.
• Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company. 
• Any other reasonable request within your range of competence as required by your Supervisor or Hotel Management.
• As part of Accor’s ongoing commitment to quality customer service, you may be monitored and recorded.

Qualifications

• 3 years of work experience in Front Office
• Extensive knowledge of PMS/Opera Cloud
• Strong communication skills
• Flexibly available (mornings, afternoons, evenings, nights, and weekends)
• Skilled in administrative tasks
• Work accurately and independently