Hot Jobs at AVBOB South Africa

Description

• We are looking for a customer orientated individual to join our Stop Orders team. Under the direction of the Head Clerk, you will be responsible for ensuring that all payments received from the institutions are processed accurately, correctly and in a timeous manner as per the schedules received. You will maintain Avbob’s books and to make sure that the policies are kept intact.
• You will be working for a company that is over 100 years old with strong values which are customer centric.

YOUR RESPONSIBILITIES WILL INCLUDE THE FOLLOWING:

• Ensure all policy applications are filed accurately, correctly and timeously.
• Reconciliation of monthly premiums received from the institutions.
• Processing of daily correspondence and discrepancy reports.
• Updating all details on policies and correspondence should be sent to the work desk.
• Checking and updating of schedules.
• Handling of telephonic queries.
• Providing statistics and assistance to the senior clerk.

Requirements

• You should be in possession of a Grade 12 certificate.
• At least 1 – 2 years relevant experience in the insurance industry.
• You should be computer literate (MS Office)
• Good customer service orientated. G
• Good communication and interpersonal skills.
• Accuracy and figure orientated (reconciliations).

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Description

• To implement the insurance operations strategy and business plan.
• Analyse the Insurance sales strategy and implement a sales operational strategy that determines and addresses business imperatives.
• Monitor and implement the execution of the business plan and align with operations strategy.
• Define the objectives and outputs for Insurance tied agent sales and align with departmental strategy.
• Develop strategic sales plans to reach required goals by means of individual and team efforts.
• Develop and implement strategic sales plans to accommodate corporate goals.
• Directs tied sales forecasting activities and set performance goals accordingly.
• Initiate and coordinate development of action plans to source new markets.
• Prepare periodic sales report showing sales volume, potential sales and areas of proposed client base expansion.
• Responsible for the development and performance of all tied sales activities in assigned market.
• Establish plans and strategies to expand the customer base.
• Develop a business plan and sales strategy in collaboration with GM; Alternative Channels, for the market and ensure attainment of company sales goals and profitability.
• To provide direction on strategic priorities
• Communicate the strategic priorities to the entire province.
• Highlight focus areas and measure the implementation of the strategic priorities.
• Identify and implement initiatives that support the execution of strategic priorities.
• Management of provincial budget
• Analyse and control expenditure of division to conform to budgetary requirements.
• Analyse the business plan to determine financial requirements for the province.
• Measure trends and manage financials for the province.
• Management and development of staff
• Manage by leading and directing to ensure staff members perform at optimum productivity level.
• Drive targets and establish business relationships.
• Manage and control sustainable business relationships in support of new business opportunities and align with company values. 
• Interact with external clients and is involved in conflict resolution, providing guidance on policies.

Requirements

• B. Com degree or equivalent
• Proficient in MS Office Suite (MS Word, MS Excel, MS PowerPoint).
• Be in possession of a tertiary qualification in marketing or sales
• RE 1
• Up to 8 years relevant management experience.
• 3 Years relevant supervisory experience
• Computer literacy – intermediate
• Funeral Service Industry Knowledge
• Long Term Insurance Industry Knowledge
• Decision making skills 
• Interpersonal skills 
• Leadership skills
• Analytical skills
• Business Acumen
   

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Description

• Recruit  high  quality  representatives  timeously  and  accurately
• Ensure  that  appointed  representatives  are  adequately  trained
• Manage  a  team  of   insurance  representatives  optimally
• Ensure  that  the  set  insurance  sales  targets  are  reached
• Ensure  and  monitor  compliance  with  respect  to  FAIS/FICA/LTIA  and  all  other  relevant  legislation
• Risk  management
• Develop  and  expand  markets

Requirements

• Grade  12
• A  suitable  industry  entry  qualification  within  the  requirements  of  the  Financial  Services  Board
• Comply with FAIS legislation for registration as Fit and Proper individuals:
• Applicants who entered the industry as follows:
• From years 2004 – 2007 requires 30 credits on NQF 4 obtained by 31 December 2009.
• From years 2008 - 2009 requires 30 credits or 60 credits on NQF 4 obtained by 31 December 2011 or full FAIS recognised qualification obtained by 31 December 2013
• All those appointed in the industry from the year 2010 onwards require a full FAIS recognised qualification
• Clear ITC
• Clear criminal record
• RE5  certificate
• RE1  will  be  an  advantage
• Drivers’  license,  own  reliable  transport  and  cell  phone
• Proven  success  in  the  Marketing  of  Life  Assurance  for  at  least  three  years
   

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Description

• Coach team to achieve business targets
• Ensure that department/ individual targets are achieved through new business and existing customer sales.
• Develop strategies that assist telemarketers to achieve daily, monthly, yearly targets
• To successfully train and develop new Telemarketers to sell AVBOB insurance products.
• Coach and training existing Telemarketing consultants in line with changing markets on Sales Process Techniques to achieve daily, monthly and annual targets
• Manage team operations
• People management (Manage team morale, Attendance, work schedules, resource capacity and ensure team engagement etc)
• General office administration and management of daily team operations etc.
• Track individual and department performance, provide analysis and identify areas of improvements/ remedial actions.
• Management of performance feedback and reviews.
• Contribute to lead generation strategies and customer feedback analysis and reporting.
• Convert leads optimally as generated by company lead generators i.e. leads need to be converted into sales.
• Up/ Cross Selling of additional benefits to existing clients.
• Attend to and service internal department stakeholder queries, meetings, analysis and reporting  
• Escalate, manage system downtimes and ensure agents are engaged on updates and changes. 
• Quality, compliance and retention
• Ensure accuracy in sales processing and monthly reporting
• Retain business on the books and coach team to reduce lapses.
• Coach team to be efficient, friendly and customer orientated. (TCF)
• Coach team on insurance regulation compliance and sales script compliance. i.e. Partner with Quality Supervisor to ensure compliance measures are applied on all arears of the department i.e. (script updates, POPIA, FICA, FAIS, Audit reporting and other relevant regulatory arears including Quality
• Develop strategies that provide remedial actions for non-compliance/ audit findings. 
• Ensure that the team maintains quality advice and a quality score as per prescribed assessments.
• Ensures that the target is reached and that all pending or rejected cases are converted into sales before the cut-off date/month end
• Manage the query process and ensure consistency in feedback

Requirements

• Financial Diploma or any other relevant Tertiary qualification. e.g. Wealth Management, Long term insurance etc.
• RE 5 / RE 1 qualification
• Must have 120 Credits in Long Term Insurance
• 5 – 10 years of experience in Long Term Insurance in a Call Centre Telemarketing Supervisor/ Team Lead role.
• Knowledge of Customer CRM systems e.g. Genesys, Connex, Production
• Telemarketing operations experience – essential
• Proficient in English – essential (For writing, reading, speaking and reporting)
• Must be able to speak 3 official languages – advantageous.
• Computer knowledge – Advanced MS Office, Excel and Power Point etc. – essential
• Sales driven
• Excellent verbal and written communication skills
• Excellent numeracy and analytical skills i.e. large data interpretation, analysis and reporting
• Service orientated.
• Quality driven
• People-focused
• Attention to detail
• Good Interpersonal Skills
• Strong Leadership Skills
• Problem solving / conflict resolution skills.
• Decision making skills.
• Stress tolerance
• Excellent time management skills
• Organizational awareness

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Description

• We are looking to hire a meticulous Senior Clerk with excellent communication and time management skills. You will be working for a company that is over 100 years old with strong values, which are customer centric
• Daily capturing of bank statements
• Daily checking and confirmation of bank detail changes
• Assisting Internal and external auditors with information during audits.
• General enquiries of unknown items on bank transactions

Requirements

• Grade 12 with Accounting
• Post graduate qualification will be advantageous
• 2 years or more of experience in a similar role / finance department
   

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Description

• Development and implementation of the Business Unit  
• Take overall responsibility for compiling and maintaining compliance risk universe documents for the business units.      
• Effectively interpret legislation and provide practical advice with regard to interpretations, while maintaining appropriate (second-line of defence) independence from business unit
• Manage and execute the process to identify, assess manage, monitor and report on compliance risks that the business unit faces.
• Implement, monitor and report on end –to end compliance processes.
• Develop compliance documentation, including the risk management plans and monitoring frameworks for the business unit.
• Provision of compliance input and direction into the design and approval of new and existing products.   
• Provide professional advice and guidance to the business unit regarding compliance matters.
• Identify compliance risks through the Combined Assurance Model and actively participate to achieve business unit compliance within the Group.
• Initiate regular interactions with operational departments to stay informed of business developments and important information which may be required to understand and identify compliance risks and build credibility.  
• Keeping abreast of compliance laws, rules, standards, and new developments in the compliance landscape pertinent to the Business Unit.
• Execution of compliance activities based on the compliance monitoring plan.
• Provide compliance support that is aligned to business strategy.
• Contribute to projects in the Business Unit to ensure that compliance risk is minimal.
• Support the business by evaluating and prioritising risk-based compliance assurance activities.
• Build strong relationship through providing specialist know-how and leadership to others, expressing positive expectations.
• manage relationships with the various regulatory authorities and industry bodies pertaining to the business unit.
• Responsible for highlighting risk exposures
• Conduct regular risk assessments to identify and assess potential compliance risks for Business Unit.
• Develop and implement strategies to mitigate identified risks in the business unit.
• Ensure that the Business Unit compliance framework is robust and up to date.
• Share compliance risks with Business Unit management to facilitate early resolution Provide to enable them to take remedial action.
• Liaise with the legal department where necessary (e.g. when new processes and/ or procedures are developed or when existing processes and/or procedures are amended that may have legal implications).
• Identify compliance risks though the Combined Assurance Model and actively participate to achieve business unit compliance within the Group
• Assist Heads of Control with adhoc activities were necessary
• Policy and Procedure Development  
• Review, and update compliance policies and procedures for approval by Heads of Control
• Effectively interpret legislation and provide practical advice with regard to interpretations.
• Give input for the development compliance documentation, including the risk management plans and monitoring frameworks by Heads of Control.
• Compliance Business Partner
• Take responsibility for being the Compliance business partner to the business unit and for providing a comprehensive compliance support to the business unit, including stakeholder management and developing a detailed knowledge of the products, channels and features of the business unit in order to provide timely, appropriate and technically sound compliance advice. 
• Require minimal supervision and direction in providing professional support to the business unit, while ensuring that collegial relations are maintained with the rest of the Compliance Department, which must be kept abreast of developments within the business unit.  The standard required is akin to a legal professional running his or her own “practice”. 
• It is expected of the incumbent to produce written compliance assessments and opinions when requested to do so, to undertake research and to keep fully abreast of compliance requirements and regulatory developments in order to promptly and professionally serve the compliance needs of the business unit.
• It is expected that the incumbent will at all times ensure that the compliance guidance provided to the business unit is aligned with the overall strategic direction of the Group and with the risk appetite of the Group and that the Head of Compliance Control Function is kept fully informed and abreast of developments within the business unit. 
• Training and Education
• Conduct training sessions for employees on compliance issues specific to Business Unit.
• Provide ongoing workshop support and education to staff about compliance best practices as and when required.
• Monitoring
• Plan and execute compliance monitoring activities in accordance with the compliance scope.
• Monitor the efficiency and consistency of compliance controls.
• Update the relevant compliance monitoring programs where necessary.
• Undertake professional reviews of departments’ compliance with legislation.
• Assist with Adhoc activities were necessary.
• Collaborate with internal auditors when necessary
• Reporting
• Execution of the regulatory compliance breach management and follow-up process to address the identification, analysis, and resolution process and escalation procedures.
• Prepare reports on compliance status and present findings to senior management of Business Unit
• Regulatory Complaint and Incident Support
• Investigate compliance-related complaints and incidents and provide guidance to the operations teams.
• Check whether appropriate action has been taken to resolve issues and implement processes to prevent recurrence.
• Liaise with regulatory bodies such as the National Credit Regulator (NCR) and the Micro Finance South Africa (MFSA) for compliance matters.
• Data Protection and Privacy
• Monitor that the Business unit complies with the Protection of Personal Information Act (POPIA) and other relevant data protection regulations

Requirements

• Bachelor’s degree in law, Finance, Business, or related field. A postgraduate qualification in compliance or risk management is an advantage.
• Minimum of 7 years of experience in a compliance role within the financial services industry
• Thorough understanding of South Africa’s financial regulatory environment, including the National Credit Act, POPIA and FIC
• Experience dealing with regulatory bodies such as the NCR, MFSA, FIC, PA
• Previous experience in training and educating staff on compliance matters.
• Knowledge of anti-money laundering (AML) regulations and practices.
• Proficiency in MS Office and compliance management software. 
• Minimum of 7 years’ experience in a compliance role within the financial services industry with specific focus on insurance.
• Minimum of 7 years of experience in a compliance role within the financial services industry with specific focus on Micro-lending and Investments sectors
   

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Description

• You will be working for a company that is over 100 years old with strong values which are customer centric. In return for your services, you will be paid a competitive package which includes pension fund contributions and a medical aid allowance. You will have access to personal services through the employee assistance program and wellness programs. You will be working for an organization that values employee development and rewards excellent performance.

Develop a comprehensive, practical program of audit coverage for assigned areas of audit:

• Compile a comprehensive, risk based annual audit coverage plan within the assigned audit universe.
•  Schedule audit reviews, projects and staff assignments, to comply with management's needs within the scope of the activity's overall schedule.
• The senior auditor will also be responsible for the necessary adjustments and needs to be flexible when the need arises, for example with the identification of special assignments by the Board or the Audit Committee.
• Assess the areas of risk and appraise their significance in relation to operational factors of cost, schedule and quality.  Classify audit projects to degree of risk and significance and as to frequency objective of audit coverage.
• Monitor the progress of the execution of the audit plan in order to ensure that it is fully executed. Any major changes will be communicated to the Audit Manager.
• Initiate the audit process:
• Evaluate the Group’s systems of internal control to ensure they function in an effective and efficient manner.
• Implement approved group audit methodologies  and procedures to ensure compliance at all times with current internal auditing standards.
• Coordinate and follow up on findings reported  on audit reports issued to Management.
• Co-ordination and solve problems encountered by the Operational Audit Team members.
• Prepare and submit monthly management reports and statistics and the distribute correspondence.
• Coordinate the roll out of ad-hoc assignments delegated from time to time e.g. agreed upon procedures,  etc.
• Supervise and coach junior audit staff
• Supervise and review work conducted by internal auditors.
• Review and approve the purpose, scope and audit approach of each audit project for assigned areas of audit.
• Assist in evaluating overall results of the audits by:
• Identifying and reporting of inadequate and ineffective systems of internal control.
• Review and evaluate the methods applied to safeguard the organisation’s assets.
• Review results of the organisational activities to confirm the achievement of objectives as determined by management.
• Validate the level of compliance to applicable legislation and internal policies and procedures.
• Oversee budget expenditures of the Operational Audit Team.
• Confirm conformance with acceptable audit standards, plans, budgets and schedules.
• Direct the audit projects to ensure that professional standards are maintained in the planning and execution and in the accumulation of evidentiary data
• Counsel and guide auditors on a continuous basis to ensure that the approved audit objectives are met and that adequate, practical coverage are obtained to support the audit findings.
• Accumulate data, maintain records and prepare reports on the administration of audit projects and other assigned activities.
• Execute audits/controls in accordance to the existing methodologies and in line with the professional standards as set by the Institute of Internal Auditors.
• Provide and conduct research, develop manuals and training guides.
• Provide and perform research on audit techniques and adjust or create new and existing manuals and procedures.
• Identify factors causing deficient conditions and recommend courses of action to improve the conditions, including special surveys and audits.
• Provide formal plans for the recruiting, selecting, training, evaluating and supervising of staff personnel. 
• Identify training requirements of the Audit Team members.
• Maintain effective working relations with management.
• Schedule regular meetings with management to keep them abreast of the audit and highlight any significant issues identified in the audit.
• Keep the manager updated in the performance of the audit reviews.
• Plan the Internal quality Assessments.
• These assessments are conducted in line with the quality assessment methodology that is in-line with the Standards as pre-scribed by the Institute of Internal Audit. The assessments will be conducted under the direct control of the Manager Internal Audit.

Requirements

• Three-year B.Comm Degree specialising in Internal Auditing and Accounting or BTech equivalent
• B.Comm Honours Degree (Internal Auditing and Accounting)
• CIA or studying towards CIA
• Minimum 5 years as an internal auditor and 2 years senior or supervisory internal auditor role
• Completed articles as well as hands on accounting work experience. (advantage)
• Internal Auditing and/or financial accounting experience within the Insurance or Financial Services industry.
• Advance level of proficiency relating to the MS Office Suite (in particular MS Word and PowerPoint). Advance MS Excel skills.
• Knowledge of TeamMate (advantage)
• Advanced understanding of the International Professional Practices Framework (IPPF)
• Analytical skills
• Decision making skills
• Stakeholder management
• Planning skills
• Communication skills
• People management or supervisory skills
• Assertiveness
   

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Description

• Responsible for the Metal coffin / equipment production or repairs.
• Schedule production based on inventory and order levels on a daily basis and reconcile weekly.
• See to it that resources (labour, machinery, equipment, materials) are optimally planned for and utilised.
• Establish quality standards in conjunction with the quality department and check that standards are adhered to in production.
• All raw material and work in progress is to be stored appropriately and accounted for during stock takes.
• Manage the production of prototypes of metal products in collaboration with Specialist: Technical and Product Development / Manager operations
• Co-ordinate all repairs of equipment and provide schedules for completion.
• Responsible for overseeing the total workforce in manufacturing unit.
• See to it that discipline is maintained, and staff work according to Policies and Procedures.
• Take care that timekeeping by staff is monitored and appropriate action is taken where personnel are delinquent.
• Plan training of new incumbents and existing workforce to ensure proficiency.
• Compile production statistics and report to the Operations Manager on a daily and weekly basis.
• Provide quotations for ad-hoc repairs and requests.
• Order raw material from stores to meet production needs as well as external suppliers for ad-hoc requests.
• Account for raw material that was received and consumed in the monthly stock count process.
• Serves on Safety Committee as a representative of management.
• Ensure that all staff are issued and use the correct and appropriate PPE.
• Follow all the company SHE policies and procedures.

Requirements

• Matric 
• Qualified Artisan
• 5 Years in Manufacturing environment.
• Administration experience.
• 2 years leading a team.
• Computer Literacy critical.
• Valid code 08 Licence