Hot Jobs at BCX

Core Description

• Responsible for managing and leading support team on an operational level. Support best practices, deadlines, and quality control to provide enterprise level support to our customers/users within the Active Directory COE

Key Deliverables / Primary Functions

• Provide input into the Centralised Support environment within Managed Services Cloud strategy accounting for current and future market forces and movements and in alignment with the Enterprise Cloud & Infrastructure Solutions strategy. Determine product sets and define the go-to-market strategy in support of Group strategic drivers.
• Coordination of the running and maintenance of Microsoft solutions (Active Directory) and infrastructure in alignment with high levels of quality, standards and operability as defined within negotiated and agreed service level agreements, service level parameters or contracts. 
• Provide input, develop, and manage the implementation of processes and procedures to maintain or recover the delivery of systems and services in the event of any physical, technical, or environmental disaster or major outage, providing continuity of service to customer. 
• Participate in multiple, large-scale, concurrent projects to successful completion in accordance with scope, budget, and service level agreements. 
• Coordinate the identification and mitigation of strategic risk within Centralised Support Environment. 
• Collaborate and optimum engagement between BCX Divisions and establish and enhance relationships and network with strategic partners, customers and vendors to create market dominance. 
• Lead and promote a culture of performance excellence, employee engagement, innovation, and transformation.
• Translating customer requirements into working instructions for Delivery 

Core Functional Skills & Capabilities

• Risk Management
• Interpersonal skills
• Technology Consulting
• Infrastructure Technology

Core Behavioural Competencies

• Job Match
• Delivering Results & Meeting customer expectations
• Applying expertise & Technology
• Working with people
• Deciding & Initiating Action
• Leading and supervising

Minimum Qualifications

NQF 6: 3 year Degree/ Diploma/ National Diploma in Business or Information Technology

NQF 4: Grade 12 National Diploma

Additional Education -Preferred /Advantage

Experience

• 3 years relevant experience in an Active Directory Management environment. The experience must include relevant exposure to the specific ICT sector.
• Alternatively, 5 years’ experience in an Active Directory Management environment. The experience must include relevant exposure to the specific ICT sector.

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Core Description

• Install, monitor, test and maintain backup solutions. To provide specialised technical support (technology specific) and guidance through high level analysis, diagnosis and problem solving. This includes support, installation, implementation of IT systems for client specific projects 

Key Deliverables / Primary Functions

• Drives continuous service improvement and optimisation of the operational landscape 
• Acts as the customer interface between Customer 3rd parties in planning, implementation, maintenance and during incidents  
• Assist in the evaluation of product sets, product features and functions to drive landscape maturity and stability 
• Active support and maintenance of infrastructure in alignment to defined levels of quality, standards and operability as defined within negotiated and agreed service level agreements, service level parameters or contracts. From service transition, for the duration of the service agreement until migration or decommissioning,  
• Review and maintain technical infrastructure standards & procedure.  
• Evaluate operational compliance and assist in audit reviews and risk identification and mitigation 
• Participate in and assist in defining thresholds for monitoring, alerting and support 
• Identify operational trends through analysis to proactively manage client environments 
• Collaborate and strive to optimise engagement between BCX Divisions to establish and enhance relationships with customers and vendors. 
• Certification and Re-certification of products to ensure highest standards of skill to ensure high standard of service delivery 
• Support and mentor junior team members to ensure skills improvement 
• Standby and Afterhours support to ensure adherence to contract SLA  

Core Functional Skills & Capabilities

• Technical Report writing
• Troubleshooting
• Teamwork
• Customer Focus
• ICT Knowledge

Core Behavioural Competencies

• Applying expertise & Technology
• Delivering Results & Meeting customer expectations
• Deciding & Initiating Action
• Following instructions & procedures
• Working with people
• Culture Match
• Job Match

Minimum Qualifications

• NQF 4: Grade 12 National Diploma

Additional Education -Preferred /Advantage

Experience

• 2 years of experience in modern enterprise data protection in an operational capacity with a broad spectrum of support roles and valid certifications.

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Core Description

• To install, monitor, test and maintain cloud and infrastructure solutions. To provide specialised technical support and guidance through high level analysis, diagnosis and problem solving.

Key Deliverables / Primary Functions

• Install, maintain, update and administer Backup software.
• Performs backup changes using Change management process and ensures all backups are properly run and completed within agreed backup windows
• Diagnose Backup platform issues and troubleshoot Backup environment for optimal performance. 
• System Administration of Backup Systems.
• Perform analysis of backup infrastructure and makes recommendations on improvements to meet business need and future capacity.
• Manage the resolution of complex problems and interfaces with support resources within the organization and the supplier community,  providing root cause and remediation to mitigate risk.
• Evaluates and applies software upgrades and support packs as required to solve production problems and/or ensure compliance and system integrity.
• Reviews/audit the existing backup schedules, policies, and operational considerations and recommends and establishes best practices. Ensure Regulatory Compliance.
• Create and update documentation including backup & restore reports (SLA, Job status, Capacity, etc.).
• Documents operational best practices processes and procedures related to the backup environment and recommends changes to procedures, resulting in operations optimization and improved service level agreements.
• Participates in technical exercises for disaster recovery to ensure high reliability and efficiency.

Core Functional Skills & Capabilities

• Troubleshooting
• ICT Knowledge
• Attention to detail
• Infrastructure Technology
• Problem solving

Core Behavioural Competencies

• Job Match
• Applying expertise & Technology
• Deciding & Initiating Action
• Delivering Results & Meeting customer expectations
• Following instructions & procedures
• Working with people

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology or Computer Science
• NQF 4: Grade 12 National Diploma

Additional Education -Preferred /Advantage

• NQF 6: 3 year Degree/ Diploma/ National Diploma in Engineering

Experience

• 5 years’ system engineering experience.
• Alternatively, 7 years’ system engineering experience. if Grade 12

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Core Description

• To provide technical support for incidents arising from the hardware deployed in the stores.

Key Deliverables / Primary Functions

• For Maintenance resources, timeously attend to Severity Level 1 type incidents and ensure resolution ‘first time’ without ‘return trips’. For Installation resources, actively be involved in all ‘first-time’ installations and project rollouts; thus being able to both advise with regards issues, as well provide training and support for junior resources.  
• Provide support both at a first line level as well onsite with the client, diagnosing and resolving incidents for the IT Infrastructure deployed or to be installed in the stores for the various contracted clients.  
• Provide technical support to junior technicians that may encounter difficulties onsite when attending to incidents and/or installations. 
• Successfully perform, and be able to advise, on the full range of defined tasks associated with operating and controlling of installed hardware and software. 
• Ensure effective and efficient execution of all tasks and procedures to agreed levels of service or specific requirements  
• Continually install or remove hardware and/or software by using supplied installation instructions and tools and following agreed standards.  
• Diligently drive SLA on all maintenance and non-maintenance incidents, as well preventative maintenance  

Core Functional Skills & Capabilities

• Customer Focus
• ICT Knowledge
• Problem solving
• Technology Consulting
• Teamwork

Core Behavioural Competencies

• Job Match
• Culture Match
• Applying expertise & Technology
• Delivering Results & Meeting customer expectations
• Following instructions & procedures
• Working with people

Minimum Qualifications

• NQF 4: Grade 12 National Diploma

Additional Education -Preferred /Advantage

Experience

• 2 years’ experience

Certifications

• CompTIA A+
• A+
• Linux Certification (CompTIA Linux, LPIC)

go to method of application »

Core Description

• Install, monitor, test and maintain backup solutions. To provide specialised technical support (technology specific) and guidance through high level analysis, diagnosis and problem solving. This includes support, installation, implementation of IT systems for client specific projects 

Key Deliverables / Primary Functions

• Drives continuous service improvement and optimisation of the operational landscape 
• Acts as the customer interface between Customer 3rd parties in planning, implementation, maintenance and during incidents  
• Assist in the evaluation of product sets, product features and functions to drive landscape maturity and stability 
• Active support and maintenance of infrastructure in alignment to defined levels of quality, standards and operability as defined within negotiated and agreed service level agreements, service level parameters or contracts. From service transition, for the duration of the service agreement until migration or decommissioning,  
• Review and maintain technical infrastructure standards & procedure.  
• Evaluate operational compliance and assist in audit reviews and risk identification and mitigation 
• Participate in and assist in defining thresholds for monitoring, alerting and support 
• Identify operational trends through analysis to proactively manage client environments 
• Collaborate and strive to optimise engagement between BCX Divisions to establish and enhance relationships with customers and vendors. 
• Certification and Re-certification of products to ensure highest standards of skill to ensure high standard of service delivery 
• Support and mentor junior team members to ensure skills improvement 
• Standby and Afterhours support to ensure adherence to contract SLA  

Core Functional Skills & Capabilities

• Technical Report writing
• Troubleshooting
• Teamwork
• Customer Focus
• ICT Knowledge

Core Behavioural Competencies

• Applying expertise & Technology
• Delivering Results & Meeting customer expectations
• Deciding & Initiating Action
• Following instructions & procedures
• Working with people
• Culture Match
• Job Match

Minimum Qualifications

• NQF 4: Grade 12 National Diploma

Additional Education -Preferred /Advantage

Experience

• 2 years of experience in modern enterprise data protection in an operational capacity with a broad spectrum of support roles and valid certifications.