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Job Description
POSITION PURPOSE

• Responsible for the maintenance of the building.
• Completes preventive maintenance, installs new equipment, and assists with routine building maintenance.  
• Completes work order records and files all related maintenance paperwork.  
• Assists area staff as required, responds to the maintenance needs of different departments, and keeps management well informed.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

• Assumes responsibility for effectively completing assigned maintenance duties.
• Continuously checks and inspects buildings to identify maintenance needs.
• Responds promptly and efficiently to tenant maintenance requirements.
• Responds promptly and efficiently to duties allocated to you by the building supervisor or regional building manager.
• Checks all main outer and inner doors (broken glass, open and close properly etc.).
• Checks exterior of buildings and identify problem areas.
• Checks and replace lights inside ladies and gent’s toilets, foyers, passages, stairways, parking areas. Also checks external security lights.
• Checks all fittings in toilets (taps, basis, urinals etc.).
• Checks all equipment such as air-conditioning plant, standby pumps, sump pump, water tanks, water feature equipment etc.
• Checks all fire equipment along with the building supervisor.
• Ensures that you are familiar with how the emergency equipment functions and what the emergency procedures are.
• Performs a visual check of the electrical distribution boards to ensure no loose wiring, etc.
• Performs repairs where necessary and if these cannot be repaired, advise building supervisor immediately.
• Identifies daily maintenance issues, communicates with the building supervisor and schedules the work for your attendance.
• Inspects equipment, checks operating condition, and logs repair needs.
• Follows all safety rules and procedures, and operates equipment in accordance with established safety policies and department procedures. Ensures compliance with legal regulations. Completes regular OSH inspections and updates monthly reports as appropriate.  Ensures that OSHA requirements are effectively implemented.
• Assumes responsibility for tenant installations.
• Performs ad hoc quality control checks on tenant installations – during or on completion.
• Ensures premises are in satisfactory condition before the tenant moves in
• Along with the building manager assists tenants when they move into the premises
• Where necessary assists with the removal/relocation of partitioning
• Assumes responsibility for establishing and maintain effective relationships with tenants.
• Maintains regular contact with tenants.
• Reports all items to building supervisor especially if tenants have lodged complaints.
• Ensures that urgent matters are reported immediately and attended to immediately.
• Assumes responsibility for maintaining related records.
• Tracks and records repair and maintenance results.
• Completes work orders, lists materials issued and used, and files paperwork with appropriate personnel.
• Updates equipment maintenance records as appropriate.
• Completes equipment and supply orders as assigned.
• Assumes responsibility for establishing and maintaining effective working relationships with area staff and with management.
• Assists area staff as needed.
• Ensures that management is appropriately informed of area activities.
• Attends meetings as required.
• Meets the maintenance needs of different departments throughout the facility.
• Assumes responsibility for related duties as required or assigned.
• Ensures that work area and grounds are clean, secure, and well maintained.
• Completes special projects as assigned.
• Familiarises himself with emergency numbers and contractor’s details in order to assist the building manager or act up in his absence.

PERFORMANCE MEASUREMENTS

• Maintenance assignments are completed in accordance with established policies and procedures.
• Safety regulations are closely followed.
• Maintenance records, work orders, and department logs are accurate and up-to-date.
• Equipment is well maintained and in good operating condition. Preventive maintenance is performed as scheduled.
• Management is appropriately informed of area activities and of any significant problems.
• Good communication and coordination exist with area staff and departments.

QUALIFICATIONS

• Education/Certification: Standard Eight (Grade10)
• Additional training in maintenance and repair procedures.

REQUIRED KNOWLEDGE

• Basic knowledge of maintenance functions and safety protocol.
• Able to read and follow blue prints.

EXPERIENCE REQUIRED

• Minimum of two years of related maintenance experience.

SKILLS/ABILITIES

• Able to work well independently.
• Attention to detail.
• Solid hand/eye coordination.

Closing Date: 20 June 2025

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Job Description

POSITION PURPOSE

• Responsible for carrying out multi-disciplinary site audits for our clients across all disciplines, Building (Internal and External Building Envelope)
• Plumbing and Drainage, Electrical inclusive of lighting, trunking, UPS, Generator and Solar as well as HT and LT.
• Mechanical including HVAC, Roller shutter doors, lifts, escalators and extraction.
• Fire and OHS, inclusive of equipment, detection and general OHS findings.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

• Assumes responsibility for the planning, development, and implementation of effective operations management policies, procedures, and planning.
• Assists with carrying out the audit along with his/her superior or junior staff appointed to the specific contract. .
• Provide a photographic report with comments found and recommendations and provide detailed write up of findings on each site.
• Assist with the final compilation of the report and review with your line manager to align on the findings and remedial costs.

Assumes responsibility for the effective operations management of Centre and facilities.

• Coordinates and arranges access to the sites
• Liaises with on site staff regarding access to the tenant space. .
• Authorises of invoices for payments if applicable
• Issues tender documents if applicable
• Conducts periodic inspections of facilities, assesses problems and needs, and implements improvements in operations as appropriate as and when needed.
• Coordinates maintenance activities. Ensures that facilities are clean, well maintained, and in good repair. Directs preventive maintenance procedures as appropriate as and when needed.
• Ensures that operations are in compliance with established procedures, policies, regulations and codes.

Assumes responsibility for ensuring the efficient and cost effective administration of centre operations.

• Develops and implement safety directives
• Completes financial forecasting duties, and generates and updates schedules for building expenditures.
• Creates safety awareness and trains staff in Health and Safety.
• Ensures compliance with legal regulations. Completes regular OSH inspections and updates monthly reports as appropriate. Ensures that OSHA requirements are effectively implemented.
• Oversees the procurement of furnishings and equipment in accordance with budget planning.
• Researches vendors, contractors, and suppliers to ensure that equipment and services are of acceptable quality, competitively priced, and delivered on time.

Assumes responsibility for ensuring professional business relations with vendors, contractors, and trade professionals.

• Works to develop and maintain productive business relations with vendors, suppliers, contractors, etc.
• Acts as a liaison between the Company and external contacts.
• Ensures effective coordination of external services with Company operations.
• Obtains and conveys information as appropriate.
• Promotes goodwill and a positive image of the Company.

Effectively supervises personnel, ensuring optimal performance.

• Provides leadership to assigned personnel through effective objective setting, delegation, and communication.
• Conducts regular meetings to ensure that personnel are well informed of changes in policies and procedures.
• Discusses areas needing improvement.
• Assigns and coordinates personnel.
• Directs daily operations.
• Identifies, develops, and implements training programs as appropriate.
• Conducts performance appraisals.
• Provides measurable feedback to assigned personnel and suggestions for improved performance.
• Formulates and implements employee corrective actions as needed.
• Ensures that staffing levels are appropriate. Interviews, hires, and assigns personnel as necessary.

Assumes responsibility for related duties as required or assigned.

• Ensures that work area is clean, secure, and well maintained.
• Completes special projects as assigned.
• Reports on Operational expenses, foot traffic, security incidents etc.

PERFORMANCE MEASUREMENTS

• Good communication and coordination exists with departments. Assistance is provided as needed.
• Senior Management is appropriately informed of area activities and of any significant problems.
• Operations personnel are well trained, effective, and efficient. Appropriate supervision and assistance are provided.
• Company facilities are well maintained and secure and meet the needs of the Company.
• Centre operations are efficiently and cost effectively administered.
• Current and future centre needs are well planned and budgets are established and maintained.
• Effective business relations exist with vendors, contractors, and trade professionals.

EDUCATION/CERTIFICATION:

• Matric.
• Additional related maintenance training preferred.

REQUIRED KNOWLEDGE:

• Excellent understanding of centre management procedures.
• Knowledge of budgeting, service contracts, and leasing agreements.

EXPERIENCE REQUIRED:

• Five or more years of related experience, with at least two or more years of supervisory experience.

SKILLS/ABILITIES:

• Excellent leadership abilities.
• Able to organise, coordinate, and direct team activities.
• Strong problem solving skills.
• Good communications skills.
• Able to use all related maintenance equipment and computer applications.

Closing Date: 20 June 2025

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Job Description

POSITION PURPOSE

• Responsible for the assisting in the management of the Property.
• Assist in ensuring maximum income of Property through effective debtors management.
• Responsible for collecting monies owing in respect of properties managed by the company.
• Responsible for performing collection activities associated with various accounts.
• Reviews accounts, determines probable reasons for account status, and contacts clients to resolve the delinquencies.
• Utilises various techniques, as circumstances indicate, to promptly collect on accounts.
• Ensures that the Company's professional image is maintained.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

Assumes responsibility for the effective and professional performance of collections functions.

• Follows up on accounts by telephone, personal contact, and correspondence to secure a satisfactory resolution to the repayment problem.
• Discusses possible financial arrangements, informs clients of potential legal actions, and suggests financial counseling to arrive at suitable payment arrangements.
• Continues to collect until the account becomes a write-off, bankruptcy, or attorney account.
• Makes early contact with tenant to collect and keep them informed of account status.
• Utilises effective human relations skills and various forms of persuasion to present a positive Company image in an already negative situation.
• Calms irate clients and answers questions and complaints relevant to Department functions.
• Determines reasons for delinquencies and works toward permanent solutions.
• Minimizes losses by early actions.
• Utilises further appropriate collection methods if initial attempts do not secure required payment.
• Escalates to client for extensions of due dates.
• Posts approved extensions and notifies clients of new due date by mail.
• Performs collections efforts in accordance with Company policies and procedures and ensures they are legally compliant.

Assumes responsibility for the efficient administration of collections activities.

• Keeps accurate and up-to-date activity reports on late, potentially late, and accounts.
• Documents all collection actions taken, including telephone conversations, alternative financial arrangements, and correspondence on computer.
• Ensures both monthly and ad-hoc rental and fee statements are sent out timeously.
• Controls and monitors tenant payments in terms of rentals, deposits, lease fees, etc.
• Liaises with tenants as appropriate
• Handles rental queries efficiently and diplomatically
• Queries tenants’ short payments
• Ensures the daily receipting and processing of tenant payments
• Liaises with finance department regarding bank account deposits, queries and mis-allocations

Generally ensures that:

• Rent (and other charges) are paid by the 1st of each month unless specified in lease
• Letters of demand on the 3rd of each month to defaulting tenants. Recover LOD charge
• Summons’s are issued as per the legal process
• Administers legal processes for the recovery of lease charges due and/or eviction of tenants
• Motivation and processing of write-offs, deposit refunds, etc.
• Drafts tenant write offs

 Assumes responsibility for timely and accurate preperation and submission of management reports.

Preparation of detailed debtors reports illustrating weekly and monthly collections:

• Weekly/monthly arrears against billings (debtors day calculations)
• Preparation and submission of attorneys’ reports on all legal matters
• Daily Receipting on tenant accounts
• Journal entries and corrections to tenant accounts to ensure updated tenant statements are presented to tenants
• Reconciliation of tenants’ accounts
• Collection of monthly unaudited turnover figures to be collected and captured on the system
• Collection of annual turnover certificates and collate documents for submission to accountants for calculation purpose
• Preparation and calculation of annual rates increases
• Refuse calculation and recovery and other Adhoc recoveries
• Generate exhibition invoices as and when required and reconcile monthly

Assumes responsibility for ensuring that professional business relations are established and maintained with clients and external contacts.

• Maintains the Company's professional reputation throughout collections operations and in all contacts with clients
• Maintains confidentiality
• Uses shared information to effectively minimize client losses

Assumes responsibility for establishing and maintaining effective communication and coordination with Company personnel.

• Assists area personnel as needed
• Keeps management informed of activities, progress toward established objectives, and of any significant problems i.e: risks where tenants are heading towards Business Rescue
• Attends and participates in meetings as required
• Assist in compiling management packs

Assumes responsibility for related duties as required or assigned.

• Stays informed of changes in collections policies, procedures, and related legal requirements
• Ensures that work area is clean, secure, and well maintained as per house keeping policy
• Dress code must always be professional due to client requiring meetings at any time
• Weekend work is required – as per roster

PERFORMANCE MEASUREMENTS

• Arrears KPI: 3%
• Deadlines are met
• Tenant queries are handled efficiently and diplomatically
• Recon turn-around time 48hours, must be 100% accurate
• Rates/refuse and other recoveries must be 100% accurate
• Good working relations exist with area personnel and with management

EDUCATION/CERTIFICATION & EXPERIENCE:

• Matric
• 3 Years related experience on a property listed fund

REQUIRED KNOWLEDGE:

• Knowledge of collection procedures and related laws and regulations.
• Understanding of Company policies, legal jargon, Business Rescue, Liquidation
• Familiar with default and enforcement clauses
• Interpretation of lease

SKILLS/ABILITIES:

• Excellent administration abilities.
• Able to organise, co-ordinate, and direct team activities.
• Good communications and grammar skills.
• Able to use all related equipment and computer applications
• Time management is imperative
• Ability to work well in stressful situations
• Ability to work well independently

Closing Date: 23 June 2025

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Job Description
Job Purpose:  

• To form part of Compliance Function in Risk and Compliance team.  
• A compliance officer is an individual who ensures that a company complies with its outside regulatory and legal requirements as well as internal policies and bylaws.
• Compliance officers have a duty to their employer to work with management and staff to identify and manage regulatory risk.
• The Financial Intelligence Centre Act (FICA) requires accountable institutions, such as banks, attorneys and estate agents, to appoint a FICA compliance officer.
• The compliance officer is responsible for ensuring that the institution complies with FICA's requirements and for reporting any suspicious transactions to the Financial Intelligence Centre (FIC).

Reporting Line:

•  This role will report to the Group Executive Policies and Procedures

Key Areas of Responsibility:  

• Provide support to Head of FICA Compliance Officer and the wider Compliance team in the practical
• Implementation of the FIC Amendment Act requirements including relevant guidance notes and contribute towards maintaining a sound compliance culture in the group companies through the achievement of established compliance deliverables including the following:

FICA Compliance Related Responsibilities:  

• Work closely with FICA Compliance Manager and ensuring the adherence to the Risk Management and Compliance Program, including providing assistance with FICA related queries from all staff members
• Ensuring compliance to all FICA process as per the FIC Act
• Adhere to CDD and EDD processes
• Manage all logged calls from the business with 48 hours
• Screening on Docfox or BPG approved screening software
• Reporting High Risk clients/Tenants to FICA Compliance Manager
• Approved high risk clients/tenants – FICA entities to be captured on B# FICA Module
• All approved tenants/clients from Docfox (or BPG approved screening software) screening entities to be created on B# within 24 hours
• All renewals to be captured on Docfox (or BPG approved screening software)
• Maintaining a monthly register of all high risk tenants/clients
• Maintaining a monthly register of all PEPS
• Reporting cash transactions of over R 49 999.00 to FIC on the GoAML platform daily
• Printing of Cash reporting from B# to ensure cash is reported daily and within 48 hours
• Prepare STR and SAR reports to the FICA Compliance Manager
• Auditing of portfolios monthly (FICA COMPLIANCE %)
• Complete audit reports and capture the information on B# ISO compliance fault centre
• Take-On of new portfolios- auditing and ensuring 100% compliancy with the 3-6 months remediation process
• Follow up on corrective actions from audits
• Maintain and update PEP and High risk register monthly
• Follow up and respond to all FICA related queries and requests
• Monthly reporting on the progress of the audits to be sent to the FICA Compliance Manager
• Perform due diligence reviews and reporting on high risk tenants annually
• Record keeping- Customer Due Diligence documents, all FICA related documents or any client transaction that takes place- this is kept on B# on FICA module or the document centre

Qualification & Skills Required :

• FICA Certified
• Sound and in-depth understanding of FICA/ML/TF control regulations and FIC Guidance Notes
• Minimum 3 years FICA experience
• Compliance Monitoring Experience

Personal Attributes:

• Process driven and analytical
• High level of attention to detail
• High degree of agility
• Good planning and organisational skills
• Ability to engage with stakeholders at various levels
• Ability to query, challenge and maintain a high degree of professional scepticism
• Insight to make relevant conclusions
• Excellent communication skills, both oral and written
• Ability to perform in a demanding team
• Resilience
• Team player
• Integrity and confidential nature

Computer Competency Requirements:

• Word
• Excel

Closing Date: 23 June 2025

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Job Description
POSITION PURPOSE

• Responsible for the management of a Retail Shopping Centre.
• Ensure investment growth and maximum income of Centre and Properties through effective management and asset control.
• Develops related budgets, prepare monthly forecasts, prepares management packs for Clients, manage management meetings, oversees leasing contracts, procures services, handles third party service contracts, capital expenditure and directs maintenance procedures.
• Ensures that all buildings, grounds, and equipment are well maintained and in optimal working condition.
• Develops and implements departmental policies and procedures and ensures that all operations are in accordance with established health and safety regulations.
• Ensures that services purchased are of acceptable quality at the least possible cost.
• Keeps Senior Management well informed of area activities and significant problems.
• Trains, directs, and appraises assigned personnel.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

Assumes responsibility for the effective operations management of Centre and Properties and facilities.

Centre and Property Management

• Keeps abreast of market activities in respect of tenant movement, new developments, major vacancies and other landlord’s strategies
• Attends meetings / functions related to successful operation of Centre i.e. SAPOA, CJP etc.
• Devises a five year maintenance plan including allowances for provisions or depreciation where applicable (annually) for submission to the Portfolio Executive
• Investigates/initiates proposals for refurbishments
• Maintains a hands-on control of projects in hand
• Reviews the building status/grade annually and maintain the standards within those grade

Clients Reporting

• Provides accurate information to clients according to agreed format timeously
• Prepare and Manage monthly management meetings
• Analyses of monthly income /expenses
• Monitors turnover rentals
• Analyses of operating costs on a quarterly basis in terms of the approved forecasts
• Monitors of all municipal recoveries (and general recoveries) on a monthly basis

Planning And Budgeting

• Prepares and completes budgets by December each year
• Completes of forecasts timeously
• Reviews rental quarterly and ensure best possible rate achieved and maintained
• Assists in formulation of business plans for the unit
• 5 Year budget – preparation and control
• Quarterly review and monitoring results

Quarterly Expenditure / Analysis

• Sets and motivates Capex /TI philosophy per building in consultation with client
• Approves TI standard specification as recommended by the Project Manager
• Approves Capex within authority limits
• Ensures we conform to Capex philosophy and procedures
• Estimates new operating costs
• Ensures recovery of operational costs in accordance with Lease terms

Debtors and Creditors Management

• Undertakes interaction meetings with Debtors, to ensure appropriate action taken and approve legal action
• Credit Control. Responsible for Management:
• Arrears
• Legal action
• Write-offs

Parking Management

• Attends monthly / ad hoc interaction meetings all parkades
• In conjunction with the responsible person for parking, maintains accurate control of “in house” operated parkades

Tenant Manager

• Deals with correspondence / interaction with tenants as required
• Ensures that leases are timeously renewed and all vacant space is let and in a presentable state

New Tenants

• Determes and recommends letting mandates (i.e. rental levels, installation cost etc)
• Undertake lease negotiation and maintenance of tenant relationships
• Controls new leases and recordal of same
• Oversee Lease Administration
• Controls / oversees new installations (through technical manager where appropriate) including:
• Premises design
• Negation/liaison/control with/of professionals and contractors
• Sign off acceptance of complete premise

Existing Tenants

• Reniews Lease Agreements both direct and through Building Management where applicable
• Oversee Lease Administration
• Tenant liaison and public relations
• Controls/arranges centre promotions through merchants association/s or promotion committee/s
• Regular assesses tenants’ turnover, stock turn and merchandising to establish both growth needs and/or trading difficulties

Expense Control

• Checks and authorises payment of accounts
• Authorises cleaning, consumables, electrical and general maintenance orders
• Controls wage and salary allocation
• Controls municipal payments and recoveries there against
• Ensures cost effectiveness and performance of contractors

Financial Management

• Monthly financial statements
• Monthly management reports
• Accurate budgeting and reporting

Operating costs

• Calculates operating costs for charge-out to tenants
• Ensures recoveries as appropriate
• Tenant mix i.e. what business should be established / recommended
• Networking with tenants, public, external organizations
• Issues tender documents

Public relations and Marketing

• Establishes and maintains sound public relations
• Attracts people to the centre
• Advertising Materials
• Motivates and assists tenants to improve their services
• Oversee Marketing of the Centre
• Grow Non-GLA Income and find opportunities hereof

Assumes responsibility for the effective repairs and maintenance of the centre and Property

Asset Management

• Controls/schedules/implements regular preventative maintenance program in line with budget constraints
• Motivation of refurbishments, major repairs as appropriate
• Attends site meetings with contractors in respect of maintenance/expansion of projects

Monitors progress

• Inspection / enforcement of tenant responsibilities during and on termination of lease terms
• Liaises with appropriate Government, Provincial and/or local authorities
• Responsible for Compliance of OSH Act

Maintenance

• General Maintenance of Buildings and premises
• All electrical, electronic, mechanical and air conditioning equipment
• Complies with the O H S act and all other statutory requirements

Assumes responsibility for the effective management reporting and records.

• Oversees preparation of monthly, annual, and other management reports.
• Assesses and reports on monthly performance against budgets.
• Prepares and motivates consolidated monthly reports for submission to client
• Monitor monthly management reports
• Assess and report on monthly performance against budget

Assumes responsibility for ensuring professional business relations with tenants, suppliers, contractors, and trade professionals.

• Works to develop and maintain productive business relations with vendors, suppliers, contractors, etc.
• Acts as a liaison between the Company and external contacts.
• Ensures effective coordination of external services with Company operations.
• Obtains and conveys information as appropriate.
• Promotes goodwill and a positive image of the Company.

Effectively supervises Centre personnel, ensuring optimal performance.

• Provides leadership to assigned personnel through effective objective setting, delegation, and communication.
• Conducts regular meetings to ensure that personnel are well informed of changes in policies and procedures.
• Discusses areas needing improvement.
• Assigns and coordinates personnel.
• Directs daily operations.
• Identifies, develops, and implements training programs as appropriate.
• Conducts performance appraisals.
• Provides measurable feedback to assigned personnel and suggestions for improved performance.
• Formulates and implements employee corrective actions as needed.
• Ensures that staffing levels are appropriate.
• Interviews, hires, and assigns personnel as necessary.

Assumes responsibility for related duties as required or assigned.

• Ensures that work area is clean, secure, and well maintained.
• Completes special projects as assigned.
• Reports on Operational expenses, foot traffic, security incidents etc.
• Weekend work required – as per roster

PERFORMANCE MEASUREMENTS

• Good communication and coordination exists with departments. Assistance is provided as needed.
• Senior Management is appropriately informed of area activities and of any significant problems.
• Operations personnel are well trained, effective, and efficient. Appropriate supervision and assistance are provided.
• Company facilities are well maintained and secure and meet the needs of the Company.
• Centre and Property operations are efficiently and cost effectively administered.
• Current and Property and future Centre and Property needs are well planned and budgets are established and maintained.
• Effective business relations exist with vendors, contractors, and trade professionals.
• Be able to manage and lead a team efficiently and lead the SA Corporate Western Cape Portfolio of Centres and Properties.

EDUCATION/CERTIFICATION:

• Matric.
• Additional related maintenance, Centre and Property management training preferred.
• Diploma/Degree in Business Management/Property Management Related Property Courses
• Must hold a Valid FFC

REQUIRED KNOWLEDGE:

• Excellent understanding of Centre and Property management procedures.
• Knowledge of budgeting, service contracts, and leasing agreements.

EXPERIENCE REQUIRED:

• Seven or more years of related experience, with at least five or more years of supervisory experience.

SKILLS/ABILITIES:

• Excellent leadership abilities.
• Able to organize, coordinate, and direct team activities.
• Strong problem solving skills.
• Good communications skills.
• Able to use all related maintenance equipment and computer applications.

Closing Date: 23 June 2025