Clicks Group is a retail-led healthcare group which has been listed on the JSE Limited since 1996. Through market-leading retail brands Clicks, GNC, The Body Shop and Claire's, the group has over 840 stores across southern Africa. Clicks Group is a leader in the healthcare market where Clicks has the largest retail pharmacy chain with over 620 in-store pharm...
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Introduction
- To build and manage a commercially viable clinic through the promotion and delivery of professional, value-adding clinic services in line with the South African Nursing Council (SANC) regulations, Company policies and procedures.
Job description
Job Objectives:
- To establish and grow a loyal client base through effective promotion of the Clinic’s services to Clicks’ customers and by delivering high standards of patient care and customer service
- To provide a multitude of clinic services, including but not limited to, providing lifestyle management screening tests, conducting ‘well baby’ clinics, health immunisations, baby health monitoring, reproductive health services, adult immunisations, primary health care (minor ailments and wound care) and a Phlebotomy Service
- To counsel and advise patients on health information, weight management and refer patients to Pharmacists and other health professionals when appropriate
- To ensures patient information is held securely, confidentially and is accurately maintained on an electronic system and that payment is received for all services rendered
- To ensure the efficient running of the clinic through effective administration, booking of locums and through accurate and timely reporting on financial and stock management
- To ensure efficient stock management and to prevent stock loss and shrinkage and to monitoring the cold chain and take necessary safety precautions, particularly with regards to managing medical
- To establish and build health professional networks in order to further enhance the commercial viability of the clinic and the service offering to patients
- To plan, coordinate and implement Health Days and any other ad hoc projects in order to further enhance Clicks’ offering to its customers
- To manage adverse events and emergencies in a professional and effective manner
Knowledge:
- Financial and commercial acumen
- Integrity
- Ability to work independently
- Confident and engaging
- Customer service orientated
- Proactive
- Attention to detail
- Computer Literacy (MS Office, including outlook, word and excel)
- Marketing and selling skills
- Time management
Competencies:
Essential:
- Delivering Results and Meeting Customer Expectations
- Persuading and Influencing
- Relating and Networking
Desirable:
- Planning and Organising
- Adhering to Principles and Values
- Following Instructions and Procedures
- Entrepreneurial and Commercial Thinking
Minimum requirements
Experience:
Essential:
- A minimum of 3 years practical experience in a broad range of nursing disciplines, preferably Community Health, Primary Health and Midwifery
Desirable:
Education:
- Essential: Registered Nursing Practitioner with SANC
- Essential: 3 year Diploma in Nursing or the 4 year degree
go to method of application »
Introduction
- Are you passionate about beauty products and helping people look and feel good? Are you confident to engage and communicate your knowledge of our beauty products with our customers? We have exciting opportunities in Clicks' stores for Beauty Assistant who will report to the Store Manager, service the entire beauty dept.
Job description
Job Purpose:
- To deliver service excellence through the provision of professional and knowledgeable advice on beauty and skincare products, the promotion and effective management of merchandise and general housekeeping in order to build customer loyalty and maximise sales.
Job Objectives:
- To consult with customers, answer product based questions and advise customers in selecting the best products and services that meet their needs.
- To drive and maximise sales of the beauty department through the promotion, cross-selling and up-selling in order to ensure that monthly targets are consistently met.
- To monitor sales, regularly evaluate the performance of products and offer suggestions that results in improved product offerings and increased sales.
- To maintain updated knowledge on all beauty products, ranges, trends, promotions and events in order to provide the correct information to customers at all times.
- To efficiently execute all operational activities within the beauty department, including effective stock management, minimising shrinkage and ensuring a high standard of general housekeeping and administration.
- To ensure all in-store visual merchandising, in-store presentation and promotional standards within the beauty department are consistently met.
- To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
- To promote the Clicks clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
- To increase profitability and brand loyalty with the customers through the promotion of private label and exclusive products.
- To facilitate the brand being the customer’s first choice health and beauty retailer by living and driving the company values.
Minimum requirements
Qualifications and Experience:
- Essential: Grade 12
- Desirable: Relevant Beauty/skincare qualification
- Desirable: Experience within beauty / skincare / retail / FMCG environment / sales or marketing environment
Skills, Abilities and Job Related Knowledge:
- Understanding and application of selling principles
- Retail/FMCG background and understanding of merchandising and promotions principles
- Understanding of stock management procedures
- Knowledge of customer service excellence
- Knowledge of beauty and skincare products
- Results and target driven
- Strong customer orientation
- Good communication skills
- Interpersonal skills
- Engaging and confident
Competencies:
- Persuading and influencing
- Relating and Networking
- Delivering Results and Meeting Customer Expectations
- Commercial Thinking
- Following instructions and procedures
- Working with people
- Planning and organising
- Coping with Pressures and Setbacks
go to method of application »
Introduction
- Clicks, South Africa's premier retailer in health, beauty, and wellness, is on the lookout for a dynamic HR Manager to spearhead logistics operations.
- This pivotal position will be based in the Centurion Distribution Center and will oversee human resource functions across three Distribution Centers located in Cape Town, Centurion, and Durban.
Job description
Job Purpose:
- To manage and coordinate the delivery of the Human Resources Operating Plan across the Distribution Centres in line with group policies, business objectives, and legislative requirements.
Job Objectives:
- To plan and manage the delivery of the HR Operating Plan across all distribution centres to support the achievement of business and HR objectives for the logistics function.
- To attract, recruit and place the right talent for the right roles in order to meet business needs.
- To deliver onboarding and orientation of new employees to drive integration into the business.
- To co-ordinate and manage delivery of the performance management process, in accordance with agreed frameworks, in order to drive a high-performance culture.
- To deliver the transformation roadmap in order to achieve transformation targets.
- To build, manage and maintain relationships with internal and external stakeholders to drive implementation of HR best practice in order to achieve competitive advantage.
- To drive consistent, compliant and fair people practices, processes and policies across the distribution centresto promote operational stability, mitigate labour-related risks and uphold group standards.
- To build and maintain constructive relationships with union representatives and shop stewards to support effective consultation, dispute resolution and a stable industrial relations climate.
- To provide timely, accurate and relevant HR data and insights to support informed decision-making, mitigate people-related risks and maintain effective oversight of workforce practices.
- To manage financial, human and other resources to deliver the HR Operating Plan and contribute to the achievement of business objectives
Minimum requirements
Knowledge:
- Labour Legislation and its Application,
- Performance Management,
- Talent Management and Recruitment,
- Budget management,
- Learning and Development,
- Transformation and Change Management,
- Remunerations systems and Benefits,
- HR best practice and methodologies
Job Related Skills:
- HR management and best practices
- Remuneration systems and benefits
- People management
- Knowledge of the HR value chain (e.g., workforce planning, talent acquisition, learning and
- development, performance, rewards and exit interviews)
- Knowledge of relevant labour legislation (LRA,BCEA, EEA) and collective agreements in a
- unionised environment
- Employee relations and industrial relations practices, including grievance handling, disciplinary processes and dispute resolution.
- Project and change management methodology.
- Financial management
- Transformation codes and sector targets
- HR Information Systems (HRIS) and digital tools for data management and reporting.
- Understanding of organisational development principles to support transformation and culture initiatives.
- Knowledge of workplace health, safety, and wellness practices relevant to logistics environments.
Job Experience:
- 5 years’ experience in a retail or services industry in an HR management role
- 5 years generalist HR experience
- 3 years senior HR management experience in a large, muti-site organisation.
- 3 years’ experience dealing with IR and CCMA matters.
- Leading negotiations in a bargaining council or a labour union (Desirable)
- Experience in HR strategy development for logistics (Desirable)
Education:
- 3-year bachelor’s degree in Human Resources Management, Industrial Psychology, Labour Relations, or a related qualification (Essential)
- Postgraduate Qualification in HR or Business Administration (Desirable)
- Registration with a recognized HR professional body e.g., SABPP or equivalent (Desirable)
- Training or certification in Labour Law, Industrial Relations, or Occupational Health and Safety (Desirable)
Essential Competencies:
- Deciding and Initiating Action
- Leading and Supervising
- Adhering to Principles and Values
- Delivering Results and Meeting Customer Expectations
- Applying Expertise and Technology
- Analysing
- Planning and Organising
- Coping with Pressures and Setbacks
go to method of application »
Introduction
- We are looking to recruit an Advertising Coordinator to work within our Marketing department. The role will be based at the Head Office in Cape Town.
Job description
Job Purpose:
- To co-ordinate activities for above the line promotions and ensure that the related processes are maintained and followed as per the promotional calendar.
Job Objectives:
- To ensure that the promotional vehicles are created and the required page ownership and marketing instruments are assigned timeously based on agreed calendar.
- To apply the appropriate page layout, design and templates to each leaflet vehicle based on the pre-promotions planning meeting.
- To assign primary and secondary sub-department owners to each promotional offer block.
- To ensure that all promotional offers are completed timeously and consolidate all promotional pages after lock-down and send to the Studio.
- To act as a liaison between the Studio and the Merchandise team in respect of merchandise sign-off to ensure adherence to promotional processes and guidelines.
- To manage the promotional workflow and tasks to agreed timelines.
- To manage the image order process to ensure that images are sources timeously to ensure promotions are completed based on agree deadlines.
- To provide administrative assistance in producing minutes, agenda's and reports timeously and accurately.
Minimum requirements
Job Experience:
- Advertising and Promotions with Marketing administrative skills
Education:
- National Diploma in Marketing Management
Job Knowledge & Skills:
- Marketing experience, exposure to briefings
- Financial experience, understanding of terminology regarding margins and planned sales figures
- Administrative back ground
- Retail understanding
- Understanding of advertising environment
- Strong attention to detail
- Proactive
- Computer literacy
- Assertiveness
- Numeracy
- Deadline driven
- Creative flair
- Planning and organising
Competencies:
- Deciding and Initiating Action
- Working with People
- Relating and Networking
- Analysing
- Planning and Organising
- Delivering Results & Meeting Customer Expectations
- Adapting and Responding to Change
go to method of application »
Introduction
- To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.
Job description
Job Objectives:
- To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
- To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
- To ensure the safe handling of cash at all times.
- To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
- To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
- To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
- To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
- To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.
Knowledge:
- Basic maths calculations
- Retail/FMCG background and understanding of merchandising and promotions principles
- Understanding of stock management procedures
- Knowledge of customer service excellence
Skills:
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Good communication skills
- Computer literacy
- Numeracy skills
Competencies:
Essential:
- Relating and networking
- Following instructions and procedures
- Delivering Results and Meeting Customer Expectations
Desirable:
- Working with people
- Persuading and Influencing
- Planning and Organising
- Coping with Pressures and Setbacks
Minimum requirements
Experience:
- Desirable: experience in a customer facing role within a retail/FMCG store operations environment
Education:
- Essential: Grade 12
- Desirable: Maths 50% and English 50% at Grade 12 level
go to method of application »
Introduction
- To train and be able to manage all departments of the store and once found competent to assume the relevant management duties thereby supporting and assisting the store manager in their duties or during their absence.
Job description
- To fully understand and to take ownership of own development towards completing the Trainee Manager programme ensuring self-readiness for sign off within 12 months.
- To train and be found competent in all departments of the store and thereafter be able to assist the SM in such departments and in managing the store as required.
- To attend all required classroom training sessions as per the TM programme and implement the learning's and/or skills within the store environment under the guidance of the SM.
- To be a role model for staff presenting the image and behaviours of management to which the company aspires through its values To ensure a high level of customer care through being visible and by proactively approaching customers at all time
Minimum requirements
Job requirements
- In possession of a matric certificate (grade 12) with a pass in Maths
- Retail and/or management experience
Skills, Abilities and Job related Knowledge:
- Strong interpersonal and communications skills
- Computer literacy and analysing skills
- Planning and organising
- Conflict management
Competencies
- Leading and Deciding
- Supporting and coordinating Interacting and presenting
- Analysing and interpreting
- Creating and conceptualising
- Organising and executing
- Adapting and coping
- Enterprising and performing
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Introduction
- To offer exceptional service to all customers by providing knowledgeable service and basic advice on healthcare, nutrition and supplementation in order to maximise sales and build customer loyalty.
Job description
Job Objectives:
- To deliver exceptional customer service through in-store visibility and proactivity to customer needs through knowledge and understanding of health and supplements.
- To consult with customers and provide suitable advice on healthcare, nutritional and supplement products.
- To drive healthcare sales in line with targets through promotion of a broad range of brands by cross selling and upselling to increase profitability.
- To drive stock availability in the healthcare aisles through compliance with stock management principles and procedures in order to drive sales.
- To prevent wastage in own area by adhering to stock rotation principles.
- To prevent stock losses by following all risk management policies and principles.
- To ensure high standards of hygiene and cleanliness within the store in order to create an appealing shopping environment for customers.
- To implement product merchandising by following the merchandising guidelines and procedures.
- To adhere to all store standard operating procedures.
- To ensure continuity of service by focusing on own development and product knowledge and sharing product information with relief staff.
Knowledge:
- Desirable: Basic health, fitness and supplements product knowledge
- Essential: Basic knowledge of retail store operations principles (stock management, merchandising, risk management,)
Skills:
- Essential: Good communication and interaction skills
- Customer and service orientation
- Selling skills
- Merchandising skills
- Desirable:
- Basic computer literacy
Competencies:
Essential:
- Relating and Networking
- Persuading and Influencing
- Delivering Results and Meeting Customer Expectations
Desirable:
- Following Instructions and Procedures
- Presenting and Communicating Information
- Achieving Personal Work Goals and Objectives
Minimum requirements
Experience:
Essential:
- At least 1 year related experience
- Selling skills; customer related training
Desirable:
- Experience working with sports nutrition and vitamin related products
Education:
- Essential: Matric (Maths 50%/Maths Lit 60%, English 50% and a pass in Life Science or Physics)
- Desirable: Sports / fitness / nutrition qualification
go to method of application »
Introduction
- To ensure the efficient operation of the dispensary and to ensure service excellence by delivering high standards of Pharmaceutical care in order to meet sales and compliance targets, leading to a competitive advantage for the brand.
Job description
Job Objectives:
- To provide high standards of pharmaceutical care, accurate and safe dispensing, including generic substitution, and the provision of advice in accordance with Clicks’ way of working, good pharmacy practice and within the legal scope of practice as outlined by the South African Pharmacy Council (SAPC).
- To efficiently execute all operational activities of the dispensary, including safe and responsible stock management, shrinkage, general housekeeping and administration in line with merchandising, SAPC regulations and company standards.
- To ensure the operational viability of the dispensary through focusing on core dispensary and clinic targets.
- To ensure competent and motivated employees by overseeing training and development of Pharmacist Assistants and Pharmacist Interns in line with SAPC requirements when required.
- To execute customer service initiatives in the dispensary to ensure a great customer experience, driving of customer loyalty and achievement of club card participation targets.
- To build and maintain sound working relationships with relevant stakeholders (centre managers, suppliers, DC’s) to ensure business objectives are achieved and opportunities are maximised.
- To ensure integration and partnership with the clinic and healthcare aisle resulting in a full offering to customers regarding their healthcare needs.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
Minimum requirements
Education and Experience Requirements:
- Essential: Registered Pharmacist with SAPC
- Desirable: Retail Pharmacy experience
- Desirable: Unisolve experience
Job Knowledge and Skills Required:
- SAPC and relevant legal knowledge
- Ethical working practice and compliance
- Knowledge of stock, cost, risk and compliance management procedures
- Knowledge of patient care, professional counselling
- Knowledge of customer service excellence
- Tutorship and coaching skills
- Results and target driven
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Interpersonal skills (Customer service orientation and effective patient care)
- Computer literacy
- Strong financial acumen
Essential Competencies
- Following instructions and Procedures
- Relating and networking
- Delivering Results and Meeting Customer Expectations
- Relating and networking
- Planning and Organising
- Coping with Pressures and Setbacks
- Entrepreneurial and Commercial Thinking
- Working with people
- Adhering to Principles and Values
go to method of application »
Introduction
- We are looking to recruit a Campaign Specialist to work within our Digital Marketing team. The role will be based at Head office in Cape Town and report to the Digital Marketing Manager.
Job description
Job Purpose:
- To manage and deliver business campaigns with best execution practices whilst maintaining strong relationships with suppliers and internal stakeholders in support of the growth of portfolio revenue through supplier investments.
Job Objectives:
- To oversee the business contracts and elements committed to increase supplier revenue.
- To manage capacity and outputs as agreed with the business.
- To develop, execute and roll out digital marketing strategies for the business in line with approved plans.
- To plan and direct client digital marketing campaigns towards ensuring that business performance targets are achieved.
- To onboard new client suppliers with the aim of growing business revenue.
- To serve as the communications link between clients and the production teams to maintain ongoing relationships.
- To analyse and report on web content initiatives and performance together with the analytics team.
- To deliver client performance reports and provide strategic feedback on campaigns.
- Manage and execute business personalisation campaigns.
Minimum requirements
Education:
- National Diploma in Marketing
- Digital marketing qualification
Experience:
- Minimum of 3 years’ experience in marketing (desirable in retail/FMCG marketing)
- 2 years’ experience in web content development.
- Minimum of 2 years’ experience executing digital campaigns
Job Knowledge and Skills:
- Digital marketing principles, practices and global trends (applied)
- Content management systems (applied)
- GOOGLE ANALYTICS experience and understanding
- Innovative thinking and creative communication ideas and opportunities (intermediate)
- Maintaining relationships (proficient)
- Analytical skills (BI, reporting) and drawing insights from data (proficient)
- Effective communication (proficient)
- Manging complexity (proficient)
- Content creation and management (advanced)
Competencies:
- Working with People
- Presenting and Communicating Information
- Writing and Reporting
- Applying Expertise and Technology .
- Analysing
- Learning and Researching .
- Adapting and Responding to Change
- Creating and Innovation
- Planning and Organising
go to method of application »
Introduction
- Are you passionate about health and beauty products and helping people look and feel good? Are you confident to control the operational activities at the point of sale to deliver service excellence? We have an exciting opportunity at a Clicks Store for a Service Advisor who will report to the Store Manager.
Job description
Job Purpose:
- To ensure service excellence at the point of sale by ensuring fast and efficient customer service and point of sale (POS) operational activities.
Job Objectives:
- To efficiently direct and control all operational activities at the point of sale in a timely and efficient manner.
- To ensure the effective and safe management of stock and cash, minimising shrinkage and ensuring a high standard of general housekeeping and administration
- To ensure shop assistant / cashiers are trained, competent, motivated and directed to fulfill their duties whilst delivering service excellence at all times.
- To ensure sufficient staffing of the shop assistant / cashiers in line with the work schedule, company policies and labour legistation.
- To timeously and efficiently resolve all customer queries in line with the Company's policies.
- To drive the promotion of the Clicks clubcard in order to ensure the achievement of clubcard participation targets.
- To effectively manage stock by enforcing security measures, cash controls, returns policies and all other relevant administrative duties related to minimising stock losses and maximising security procedures at the point of sale.
- To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
- To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.
Minimum requirements
Qualifications and Experience:
- Essential: Grade 12
- Essential: Maths 50% and English 50%
- Essential: Relevant Retail/Business Management qualification (External applicants)
- 1 years' experience in a customer facing role, overseeing the work of a number of employees within a retail/FMCG store operations environment
- Numeracy and stock management experience
Skills, Abilities and Job Related Knowledge:
- Understanding and application of financial management principles
- Retail/FMCG background and understanding of merchandising and promotions principles
- Knowledge of stock, cost, risk and compliance management procedures
- Knowledge of customer service excellence
- Knowledge of labour legislation and IR practices
- Knowledge of competency based interviewing
- Results and target driven
- Sound managerial skills
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Good communication skills
- Computer literacy
- Numeracy skills
Competencies:
- Leading and Supervising
- Delivering Results and Meeting Customer Expectations
- Relating and Networking
- Following instructions and procedures
- Working with people
- Analysing
- Planning and organising
- Coping with Pressures and Setbacks
go to method of application »
Introduction
- The main purpose of the job is to assist the store manager to plan, lead and direct the effective management of day to day operations of the store team in order to achieve operational excellence and business objectives as well as to act as store manager in the absence.
Job description
Job Objectives:
- To assist the Store Manager to ensure maximum profitability of the store by managing key financial indicators (sales, trading profit, shrinkage, wastage, stock, expenses) aligned to budget.
- To assist the Store Manager to deliver high standards of customer service consistently, through ensure adherence to the customer service principles.
- To assist the Store Manager to ensure effective people management, development and alignment in store in order to build capacity and meet staffing needs.
- To assist the Store Manager to drive and manage compliance to all in store processes, policies and procedures aligned to requirements.
- To be a role model for staff presenting the image and behaviour of management to which the company aspires through its values.
Minimum requirements
Qualifications and Experience:
- Matric/Grade 12 (essential).
- Business and/or Retail Management Diploma (desirable).
- 1 to 3 Years experience in a retail environment (essential).
Skills, Abilities and Job Related Knowledge:
- Managing service and performance.
- Basic retail industry principles.
- Selling and interpersonal skills.
- Interacting with customers.
- Stock Management.
- Communication and analytical skills.
- Literacy and numeracy skills.
- Conflict and dispute management skills.
- Managing, training and presenting to staff.
- Ability to speak English and preferably one other official language.
Essential Competencies:
- Deciding and Initiating Action.
- Leading and Supervising.
- Planning and Organising.
- Delivering Results and Meeting Customer Expectations.
- Adapting and Responding to Change.
- Coping with Pressures and Setbacks.
- Achieving Personal Work Goals and Objectives.
- Adhering to Principles and Values.
go to method of application »
Introduction
- To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.
Job description
Job Objectives:
- To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
- To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
- To ensure the safe handling of cash at all times.
- To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
- To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
- To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
- To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
- To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.
Knowledge:
- Basic maths calculations
- Retail/FMCG background and understanding of merchandising and promotions principles
- Understanding of stock management procedures
- Knowledge of customer service excellence
Skills:
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Good communication skills
- Computer literacy
- Numeracy skills
Competencies:
Essential:
- Relating and networking
- Following instructions and procedures
- Delivering Results and Meeting Customer Expectations
Desirable:
- Working with people
- Persuading and Influencing
- Planning and Organising
- Coping with Pressures and Setbacks
Minimum requirements
Experience:
- Desirable: experience in a customer facing role within a retail/FMCG store operations environment
Education:
- Essential: Grade 12
- Desirable: Maths 50% and English 50% at Grade 12 level
go to method of application »
Job description
Job Purpose:
- To support the Store Manager in ensuring the efficient operation of the store and service excellence by driving sales and building customer loyalty in order to meet sales, profit and compliance targets, leading to a competitive advantage for the brand.
Job Objectives:
- To ensure the achievement of the stores financial performance by driving and maximising sales through the execution of promotional activities and driving cross-selling, up-selling initiatives and superior customer service across the store team.
- To efficiently execute all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
- To successfully execute in-store visual merchandising, ensuring the in-store presentation and promotional standards are met and that the appearance of the store is in line with the brand image.
- To support the Store Manager in ensuring staff are motivated and directed to achieve their targets and performance goals and effectively managed in the absence of the store manager.
- To assist the Store Manager in maintaining the work schedule on a daily basis in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
- To execute customer service initiatives in store that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
- To attend to all administrative responsibilities in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
Minimum requirements
Education and Experience Requirements:
- Essential: Grade 12 (Maths 50% and English 50%)
- Essential: Relevant Retail/Business Management qualification (External applicants)
- Desirable: Degree in Relevant Retail/Business Management
- Minimum 2 years’ experience in an assistant store management role within a retail/FMCG store operations environment or successful completion the Clicks Trainee Store Management Programme
- Financial management experience (budgets, profit and loss statements, financial ratios, etc.)
Job Knowledge and Skills Required:
- Understanding and application of financial management principles
- Retail/FMCG background and understanding of merchandising and promotions principles
- Knowledge of stock, cost, risk and compliance management procedures
- Knowledge of customer service excellence
- Knowledge of labour legislation and IR practices
- Knowledge of people management
- Knowledge of competency based interviewing
- Numeracy skills
- Results and target driven
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Good communication skills
- Computer literacy
Essential Competencies
- Following instructions and procedures
- Planning and Organising
- Delivering Results and Meeting Customer Expectations
- Working with people
- Analysing
- Leading and Supervising
- Entrepreneurial and Commercial Thinking
- Coping with Pressures and Setbacks
go to method of application »
Introduction
- Responsible for providing pharmaceutical care services (within scope of practice) and performing day-to-day dispensary administration according to company's Standard Operating Plans (SOPs). To focus on the administration of scripts to provide general dispensing duties with the emphasis on patient satisfaction
Job Objectives:
Responsibilities
- Interact with customers in a professional manner and with strict confidentiality within SOP and agreed timelines
- Administration of scripts and or any other claiming/capturing related procedure
- Accurate and complete handling of all profiles worked on
- Interact with health care professionals where needed
- Problem solving and follow up of queries
Duties
- Interact with customers via telephone or other means regarding medication and Healthcare Services
- Accurate capturing of scripts received at the Central Pharmacy centre
- Handling of queries regarding prescriptions
- Patient Profile management
- Assist with Chronic authorizations
- Liaison with all other departments
- Ad hoc requirements as per operational requirements
Knowledge:
- Product knowledge (including OTC)
- SAPC and relevant legal knowledge
- Sound knowledge of the chronic authorization process and procedures
- Customer service orientated
- Ethical working practice and compliance
Skills:
- Computer literacy (MS Office)
- Customer service orientated
- Team Player
- Integrity
- Accuracy and attention to detail
- Computer literacy (MS Office)
- Must be bilingual (with English being one of the requirements
- Must be able to work with patients and be adaptable to assist with various departmental duties
- Be able to use initiative in order to provide patient satisfaction
- Effective time management skills
- Adaptability
- Positive attitude
- Be able to work under pressure
Competencies:
Essential
- Adhering to Principles and Values
- Working with People
- Delivering Results and Meeting Customer Expectations
Minimum requirements
Experience:
- Minimum 1 year in the role of Pharmacist Assistant Post Basic
Education:
- Further Education and Training Certificate Pharmacist Assistance (Essential)
go to method of application »
Introduction
- To offer exceptional service to all customers by providing knowledgeable service and basic advice on healthcare, nutrition and supplementation in order to maximise sales and build customer loyalty.
Job description
Job Objectives:
- To deliver exceptional customer service through in-store visibility and proactivity to customer needs through knowledge and understanding of health and supplements.
- To consult with customers and provide suitable advice on healthcare, nutritional and supplement products.
- To drive healthcare sales in line with targets through promotion of a broad range of brands by cross selling and upselling to increase profitability.
- To drive stock availability in the healthcare aisles through compliance with stock management principles and procedures in order to drive sales.
- To prevent wastage in own area by adhering to stock rotation principles.
- To prevent stock losses by following all risk management policies and principles.
- To ensure high standards of hygiene and cleanliness within the store in order to create an appealing shopping environment for customers.
- To implement product merchandising by following the merchandising guidelines and procedures.
- To adhere to all store standard operating procedures.
- To ensure continuity of service by focusing on own development and product knowledge and sharing product information with relief staff.
Knowledge:
- Desirable: Basic health, fitness and supplements product knowledge
- Essential: Basic knowledge of retail store operations principles (stock management, merchandising, risk management,)
Skills:
- Essential: Good communication and interaction skills
- Customer and service orientation
- Selling skills
- Merchandising skills
- Desirable:
- Basic computer literacy
Competencies:
Essential:
- Relating and Networking
- Persuading and Influencing
- Delivering Results and Meeting Customer Expectations
Desirable:
- Following Instructions and Procedures
- Presenting and Communicating Information
- Achieving Personal Work Goals and Objectives
Minimum requirements
Experience:
Essential:
- At least 1 year related experience
- Selling skills; customer related training
Desirable:
- Experience working with sports nutrition and vitamin related products
Education:
- Essential: Matric (Maths 50%/Maths Lit 60%, English 50% and a pass in Life Science or Physics)
- Desirable: Sports / fitness / nutrition qualification
go to method of application »
Introduction
- To offer exceptional service to all customers by providing knowledgeable service and basic advice on healthcare, nutrition and supplementation in order to maximise sales and build customer loyalty.
Job description
Job Objectives:
- To deliver exceptional customer service through in-store visibility and proactivity to customer needs through knowledge and understanding of health and supplements.
- To consult with customers and provide suitable advice on healthcare, nutritional and supplement products.
- To drive healthcare sales in line with targets through promotion of a broad range of brands by cross selling and upselling to increase profitability.
- To drive stock availability in the healthcare aisles through compliance with stock management principles and procedures in order to drive sales.
- To prevent wastage in own area by adhering to stock rotation principles.
- To prevent stock losses by following all risk management policies and principles.
- To ensure high standards of hygiene and cleanliness within the store in order to create an appealing shopping environment for customers.
- To implement product merchandising by following the merchandising guidelines and procedures.
- To adhere to all store standard operating procedures.
- To ensure continuity of service by focusing on own development and product knowledge and sharing product information with relief staff.
Knowledge:
- Desirable: Basic health, fitness and supplements product knowledge
- Essential: Basic knowledge of retail store operations principles (stock management, merchandising, risk management,)
Skills:
- Essential: Good communication and interaction skills
- Customer and service orientation
- Selling skills
- Merchandising skills
- Desirable:
- Basic computer literacy
Competencies:
Essential:
- Relating and Networking
- Persuading and Influencing
- Delivering Results and Meeting Customer Expectations
Desirable:
- Following Instructions and Procedures
- Presenting and Communicating Information
- Achieving Personal Work Goals and Objectives
Minimum requirements
Experience:
Essential:
- At least 1 year related experience
- Selling skills; customer related training
Desirable:
- Experience working with sports nutrition and vitamin related products
Education:
- Essential: Matric (Maths 50%/Maths Lit 60%, English 50% and a pass in Life Science or Physics)
- Desirable: Sports / fitness / nutrition qualification
go to method of application »
Introduction
- To deliver world-class digital advertising and communication across the brands by delivering the best creative solutions to deliver to the marketing, communication and financial objectives and to provide a support function to the Creative Manager.
Job description
Job Objectives:
- To produce creative and engaging digital multimedia content, tailored to a variety of channels.
- To translate the digital brief through conceptualisation, design and implementation of graphic elements and ensure the finished product reflects a cohesive design across digital media platforms.
- To deliver high quality digital design in order to minimise inefficiency in workflow.
- To maintain brand consistency in line with relevant marketing communications by adhering to the digital CI guidelines and in-line with the relevant brand CI.
- To ensure timeous and accurate delivery of all digital artwork to meet business objectives and deadlines.
- To work closely/collaboratively within digital team, account manager, copywriters and traffic manager to ensure a smooth workflow.
- To produce digital concept artwork in order to communicate new and innovative ideas prior to execution of work.
- To pro-actively keep up with trends in digital advertising and/or design to keep abreast with the industry standards in order to achieve a competitive advantage for the group.
Minimum requirements
Job Knowledge:
- Background in digital design and layout
- Excellent digital design skills in all key programmes
- Knowledgeable and conversant with industry trends
Job Related Skills:
- Excellent digital design and conceptual skills
- Attention to detail and accuracy critical
- Good time manager and management to work across multiple projects
- Familiarity with social production across Snapchat, Instagram, Facebook, YouTube, Live and facebook messenger and whatsapp
- Good verbal and communication skills
- Team player
Education:
- Relevant digital qualification
Job Experience:
- Minimum of 2-3 year experience in a digital design environment such as creating and applying new creative ideas within the digital sphere
- Experienced working with a dedicated copywriter
- Experience working in a fast-paced environment, turning things around under pressure
- Experience working across all digital platforms
Competency Requirements:
- Deciding and Initiating Action
- Following Instructions and Procedures
- Creating and Innovation
- Adapting and Responding to Change
- Coping with Pressures and Setbacks
- Applying Expertise and Technology
- Achieving Personal Work Goals and Objectives
- Presenting and Communicating Information
Method of Application
Use the link(s) below to apply on company website.
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