Fidelity Services Group is Southern Africa's largest integrated security solutions provider and the industry leader in protection innovation. Excellence in service delivery and implementation are fundamental to our impressive track record. By keeping abreast of the latest trends and technological developments globally, and continuously evolving and innovatin...
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Job Description
- The above position is vacant at Newcastle CIT branch, reporting to the Regional General Manager.
- The overall purpose of this position is to ensure the effective and efficient operations of the Branch and ensuring that all site specific security requirements are adhered to and that the client’s needs are efficiently and professionally met at all times.
Minimum Requirements:
- Matric certificate, PSIRA Grade A registration and accreditation.
- At least 5 years’ experience in the security industry.
- Working knowledge of ISO 9001:2008 Quality Management and its requirements.
- People management experience.
- Administration, interpersonal communication and client liaison skills are required.
- Strong planning, leadership, organisational skills as well as good interpersonal and communication skills are essential.
- Computer literacy on Microsoft Programs.
- Own reliable transport and valid Driver’s License is required.
- Living within a reasonable distance from the branch or willing to relocate
Key Performance Areas: (not totally inclusive):
- Ensuring that contractual requirements are met as stipulated by the client.
- Maintaining good relations between Fidelity Security Service Group and the Client with regard to security services rendered.
- Constantly evaluating the service levels provided and making recommendations to the client regarding the improvement of services.
- Ensuring that Security staff maintains required performance at all times.
- Dealing with all required administration matters.
- Liaising daily with Executive management on various operational issues.
- Submitting relevant weekly / monthly incident and general reports as required by Senior Management.
Other personality attributes:
- Interpersonal skills
- Communication
- Customer Focused
- Analytical and critical thinking skills
- Customer focused
- Team player
Core Competencies:
- Planning
- Leadership
- Organisational skills
- Control
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Overall Purpose of the job:
- Be able to do the installation of electronic equipment for the security industry at commercial and industrial premises from Alarms, Access control, CCTV, Fire, Installation, Wiring, Commissioning
Minimum qualifications and experience:
- Matric or equivalent
- Minimum 3 years’ experience as an Electronic Security technician
- Programming, wiring, installations and fault-finding experience
- Valid code 08 driver’s license essential
- Must be PSIRA registered (Grade E, D C)
Job Requirements:
- Install and Program multiple alarm systems (Ajax, Paradox, Texecom, Caddx, IDS, DSC, Rhino, Risco)
- Installation and Maintenance of electric fences
- Smart CCTV systems (Line crossing, Facial recognition, Street surveillance etc.)
- Integration of Electric fencing, CCTV, and Intruder alarm systems
- Setup and maintenance of wireless, fibre and copper networks
- Installation of basic electricity e.g., DB Boards, Inverters, UPSs, and Generators
- Oversight and design of big projects
- IT and Network support
- Access Control systems (Bio-Metrix, UHF, Facial recognition, and Access cards)
Main duties & Responsibilities:
- Program system as per specifications
- Plan the cable runs with the wireman
- Obtain customer codes before attending a call daily and when on Standby
- Complete handovers
- Complete job cards after every installation
- Provide feedback to Manager / Supervisor and Call Centre upon completion of a call
- Keep stock up to date and assist store man with stock take
- Keep the company vehicle clean
- Submit petrol slips
Core competencies:
- Customer Focus Functional/Technical Skills
- Approachability Problem Solving and Troubleshooting
- Integrity and Trust Technical Learning
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- The above position is vacant at our PE Branch. The overall purpose of this position is to count and verify the client’s money.
Minimum Requirements:
- Clear criminal record
- Grade 12 or equivalent
- Computer literate
- At least 2 years’ cashier experience or similar role
- Able to work under pressure
Job Specification:
- Ensure that cash processing procedures are adhered to
- Counting and verifying money
- Balancing and reconciling money
- Operating money counting machines
- Packing ATM’s
Other Personality Attributes and core competencies:
- Must be honest and reliable
- Must have good verbal and language abilities
- Able to follow instructions accurately
- Pay attention to detail
- Must be self- motivated
- Willing to work overtime
- Alertness
- Possess numeric skills
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- The above position is vacant at our PE Branch. The overall purpose of this position is to distribute and receive consignments.
Minimum Requirements:
- Clear criminal record
- PSIRA accredited with a minimum Grade C qualification is advantageous
- At least 1 years’ experience in security industry or similar role
- Computer literate (compulsory)
- Possess excellent communication skills
- Must be able to work at night
- Able to work under pressure
- Physically fit
Job Specification (not totally inclusive):
- Prepare for vault room duties
- Planning of the vault room schedules CIT
- Receiving and distributing of consignments to and from CIT teams
- Scanning of consignments
- Balancing of vault and locking up
- Sorting of consignments
- Documentation and administration duties
- Searching duties
Other Personality Attributes and Core Competencies:
- Accuracy
- Good interpersonal skills
- Organising and planning ability
- Quality assurance
- Willing to work overtime
- Customer focus
- Team Work
- Honest and reliable
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- Providing a professional and efficient service to customers by diagnosing, troubleshooting and repairing bank note processing devices. Ensuring customer satisfaction. Assisting all technical staff, performing scheduled services (PM’s) and escalations in area.
Minimum Requirements:
- Matric / Grade 12 / National Senior Certificate /
- Proven Technical experience working with repairing bank note processing devices
- Outstanding customer service skills
- Excellent technical, problem solving and analytical skills
- Strong written and oral communication skills
- Ability to work weekends and holidays
- General computer knowledge, changing IP address and loading software
- PSIRA Registered
- Valid Driver's license
Key Performance Areas: (not totally inclusive)
- Managing Day to Day Operations – Calls logged, PM’s, Banks, and all clients in the area.
- Provide service and customer support during site visits.
- Manage all on site installations, repairs, maintenance, and test tasks.
- Diagnose errors or technical problems and determine the proper solution.
- Comprehend customer requirements and make appropriate recommendations/briefings.
- Produce timely and detailed reports.
- Recordkeeping: Document all actions and call details, job cards completed in detail, group SLA updates etc.
- Adhere to all company’s filed procedures and processes.
- Maintain a professional appearance.
- Build positive working relationships with customer.
- Adhere to SLA requirements/time frames and monthly preventative maintenance on devices.
- Adhere to management instructions.
Core Competencies
- Demonstrates integrity by modelling CashMaster’s values and ethical standards
- Strong analytical skills
- Focuses on impact and result for the client and responds positively to feedback
- Leads teams effectively and shows conflict resolution skills
- Consistently approaches work with energy and a positive, constructive attitude
- Builds strong relationships with clients and external actors
- Remains calm, in control and good humoured even under pressure
- Demonstrates openness to change and ability to manage complexities
- Ability to advocate and provide policy advice
- Ability to promote integrity and business ethics; demonstrate mature judgment, trust and open communication; ability to ensure effective team work, collaborative behaviour and team spirit
- Ability to develop collaborative and harmonious relationship with external partners and clients at the senior level
- Excellent communication and negotiation skills to persuade and influence others
- Ability to multi-task and prioritize work schedules
- Ability to create technical reports
Skills
- Analytical
- Communication
- Critical thinking
- Diplomacy
- Leadership and team building
- Change management
- Project management
- Persuasion and influencing
- Judgement and decision making
- Service orientation
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Overall Purpose of the Job:
- Support to the CFO and Senior Finance Manager - Finance in providing finance support to the Operations and Functional Heads. The role holder is expected to become an invaluable partner to the Functional Heads (as assigned), and will be their contact for all matters concerning project implementation and analysis; continuously seeking opportunities for improvements to increase the efficiency and effectiveness of the operations.
Minimum Qualifications and Experience:
- CA(SA)
- Experience in involvement of system planning and implementation and evidence of effective staff management
- Knowledge of Telematics industry vital
- Knowledge of SAP is an added benefit together with a high business acumen. Must have operational experience combined with financial experience
- Ability to form close working relationships with senior non-finance members of staff - communicate effectively, gaining their trust and influencing them where necessary.
- Strong business planning, budgeting, forecasting and financial modelling skills.
- Significant exposure to budget planning and cost / variance reporting.
- Ability to quickly analyse and manipulate large quantities of financial data, drawing out key matters of significance.
- Demonstrable evidence of leading successful cost reduction and efficiency projects.
- Experience in managing a debt collection department
- Excellent communications and presentation skills (including power point).
- Demonstrable experience of generating ideas and formulating strategies.
- In depth and practical knowledge of providing cost analysis, business case reviews and investment analysis.
- Strong PC and MS Office Suite skills – especially Excel.
- Trained and with high exposure to the SAP Finance and Management Accounting modules
- Attention to detail and methodical approach
- Speed and Accuracy
- Ability to work under pressure in a deadline driven environment
- Ability to work with little supervision
- Must be a team player with a pleasant disposition
Main Duties:
- Responsible for business improvement and integration of new product lines successfully into operations and the business
- Ensuring accurate reporting data is managed and utilized to support the business
- Management of staff to ensure goals are met. 10 to 20 staff members
- Managing external software provider relationships and ensuring effective and efficient deployment of software into core business
- Development of standardized group reporting and deployment into the finance function
- Effective management of the national debit order collections process
- Review of the warehouse processes and implementation of a national warehouse management tool
- Review of national price increase processes and alignment of the business to standard reporting and management
- Full control of management of client numbers and all associated cost management
- Review of business processes to implement and ensure standardization across the business
Behavioral Competencies:
- Problem Solving and analytical skills
- People development capability
- Business acumen, strategic agility, financial acumen, Sales and Marketing awareness
- Managerial courage, results driven, six sigma
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Job Description
- A permanent position for a Cashbook Accountant stationed at our Midrand Head Office. The position will report to the Financial Manager.
Key Performance Areas (not totally inclusive):
- Prepare weekly and monthly cashflow updates
- Prepare monthly Bank and Balance sheet reconciliations
- Assist with asset verification and clearing account
- Load payments onto the electronic banking system
- Payment clearings
- Initiate and prepare all documentation around petty cash, expense claims etc. payments
- Resolving MOS queries from the branches
- Preparing of daily and monthly reporting of stats to managers
- Subcontractor reconciliation and payment
- Assist with preparation of yearly budgets
- Preparing and processing monthly accruals
- Monthly VAT recons
Skills Required:
- A Recognised tertiary qualification in accounting
- Minimum 3 years’ working experience in an accounting role
- Sound working knowledge of the SAP system
- Proficiency in MS Word and especially Excel is essential (VLOOKUP, PIVOT)
- Numerical accuracy and high methodical working methods are required
- Strong interpersonal and communication skills
- Ability to liaise professionally with clients and personnel at all levels
- Ability to work without supervision, under pressure and meet strict deadlines
- Ability to work under pressure in order to meet strict deadlines
- Comply to all accounting policies and procedures
Personality Attributes:
- Highly motivated and enthusiastic
- Alertness
- Punctuality
- Good interpersonal skills
- Ability to work under pressure
Core Competencies:
- Good communication skills
- Able to work under pressure
- Able to follow instructions accurately
- Attention to detail
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Overall purpose of the job:
- The Scheduling Agent role primarily involves communicating with customers either via phone, email or face-to-face in relation to a product or service and the installation thereof. They ensure that all sales made are fitted within the prescribed time frame. Your aim is to provide and promote excellent customer service and ensure customers vehicles are fitted timeously. You'll make sure that service standards are being met. This role works across multiple departments within the company to ensure total customer satisfaction.
Duties & Responsibilities:
- Delivering a comprehensive service to enquiring customers either directly or through a team of customer service agents
- Providing help to customers using Fidelity SecureDrive’s products and services
- Communicating courteously with customers by telephone, email, letter and face-to-face
- Investigating and solving customers' fitment and scheduling problems, which may be complex or long-standing, that have been passed on by customer service assistants. This requires collaboration with the technical teams in SA, India and Jamaica.
- Producing written information for customers relating to their fitments as well as telephonically
- Providing training to customers, either remotely or onsite, as required
- Setting up and providing usernames and passwords for customers
- Assisting customers through the setup process and training customers on the different features of the system
- Maintain a deep knowledge of Fidelity SecureDrive’s products and services and keep up to date with changes
- Managing a large number of incoming calls and emails
- Address any issues/disputes from customers or clients as quickly and efficiently as possible
- Ensuring all customers are scheduled and fitted within the applicable timeframe and SLAs as set out by Fidelity SecureDrive
- Communicate with technicians to follow up with Scheduled jobs to ensure they are attended to accordingly.
- Reschedule of jobs where clients were unavailable or client called in to reschedule.
- Assist clients with De-Re Installation process and scheduling.
- Assist client with scheduling repairs on devices if and where required accordingly.
Minimum qualifications and experience:
- Matric / Grade 12
- Relevant qualification/degree advantageous
- Excellent verbal and written communication skills
- Computer Literate (MS Office, Excel, PowerPoint)
- Great interpersonal skills
- Prior experience in Telematics advantageous
- Strong understanding of customer services management process
- Good knowledge of end to end supply chain and the impacts of demand on fitment schedule
Attributes:
- Patience
- Attentiveness
- Assertiveness
- Clear communication skills
- Ability to use positive language
- Action orientated
- Time Management
- Planning and Organizing
- Great work ethic and a willingness to do what needs to be done
- Attention to detail
- Problem Solving
- Analytical
- Be comfortable with working in a fast paced and pressurised environment
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Job Description
- Overall purpose of the job: The main objective of the Key Account Manager is to ensure that the relationship with the client is managed effectively and day-to-day operations run smoothly.
Duties & Responsibilities:
- Ensure that client’s needs, and expectations are met by the business.
- Address all queries as relates to the tracking portal, new fitments, repairs, stolen vehicle recoveries and other relevant issues and support the various teams within the division.
- Managing any issues that may arise with both internal and external customers.
- Prepare and present various reports to the customer and assist with internal reporting requirements.
- Ensure that the client database is managed effectively and regularly checked, reconciled and update so that any anomalies are timeously actioned accordingly.
- Ensure that all day-to-day operations run effectively- new fitments, repairs, de-installations, and reinstallations.
- Ensure that all customer branches have the necessary marketing material and training to effectively on-sell the tracking units to end customers and ensure that all operations related to this are managed and documented correctly.
- Ensure that relevant personnel receive adequate training on the use of the fleet portal, app and any other relevant elements of the product.
- Regularly run health checks to identify units that may require repair and action accordingly.
- Ensure that all other FSD staff on the customer’s premises are well-presented, punctual, productive and that their work is of an appropriate standard.
- Ensure that adequate controls are in place over stock and SIM cards as relates to the account.
- Ensure that processes are in place for the effective planning of new fitments as well as the timeous updating of information on the systems to ensure that units installed reflect the correct vehicle details.
- Ensure that processes are in place for removing deinstalled/deactive units from all systems and ensure they have been suspended from billing procedures.
- Assist with timely collections of outstanding invoices.
- Ensure that all additional billing requirements as per SLA agreement are processed and invoiced accordingly.
- Assist with stock forecasting and budgeting.
- Ensure works are executed as per company policies and procedure.
- Source and acquire new business in B2B and SME through an ongoing prospecting plan
Minimum qualifications and experience:
- Work experience in a similar role preferred
- Very strong computer skills- specifically excel and data manipulation skills (Pivot tables, Vlookups etc)
- Excellent verbal and written communication skills
- Great Interpersonal Skills
- Prior experience in Telematics advantageous
Attributes:
- Organised
- Structured
- Very strong data analytics/Excel skills
- Practical
- Time Management
- Planning
- Managing various projects
- Attention to detail
- Problem Solving
- Analytical
- Be comfortable with working in a fast paced and pressurized environment
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Job Description
Qualifications, experience and other competencies required:
- Minimum Grade 10
- Grade C - A accredited and registered
- Minimum of 2 years in the security industry
- No criminal record
- Willing to undergo criminal checks regularly
- Must be physically fit
- Must reside in the area the position has been advertised
- Males only
Key areas of responsibility will include:
- Report writing
- Safeguarding
- Patrolling
- Entrance and exit control
- Completing relevant registers
- Standard duties as per training
Core Competencies:
- Good communication skills
- Able to work under pressure
- Able to follow instructions accurately
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- The above position is vacant at our Worcester Branch. The overall purpose of this position is to count and verify the client’s money.
Minimum Requirements:
- Clear criminal record
- Grade 12 or equivalent
- Computer literate
- At least 2 years’ cashier experience or similar role
- Able to work under pressure
Job Specification:
- Ensure that cash processing procedures are adhered to
- Counting and verifying money
- Balancing and reconciling money
- Operating money counting machines
- Packing ATM’s
Other Personality Attributes and core competencies:
- Must be honest and reliable
- Must have good verbal and language abilities
- Able to follow instructions accurately
- Pay attention to detail
- Must be self- motivated
- Willing to work overtime
- Alertness
- Possess numeric skills
go to method of application »
Job Description
- The above position is vacant. The overall purpose of this position is to ensure that all deposits have been processed as per contractual agreement between the parties.
Minimum Requirements:
- Clear criminal record
- Grade 12 or equivalent
- Computer literate
- At least 2 years’ cash centre experience or similar role
- Treasury experience in balancing is an advantage
- Clear disciplinary record
- Able to work under pressure
- Must be able to address and resolve challenges accordingly
Key Performance Areas (not totally inclusive):
- Collect bulk cash from and return to vaults
- Treasury balancing
- Float checks
- Daily stock submissions
- Monthly stock orders
- Daily operations meetings
- Daily sorting of fit and unfit notes
- Packing of ATM’s
- Dealing with client queries
- General administration duties
Other Personality Attributes and Core competencies:
- Communication skills
- Customer focus
- Possess numeric skills
- Must be honest and reliable
- Must be assertive
- Must have good verbal and language abilities
- Able to follow instructions accurately
- Pay attention to detail
- Must be self- motivated
- Willing to work overtime
- Alertness
Method of Application
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