Hot Jobs at FNB South Africa

Job Description

• To provide tax reporting, system and operational support in relation to various tax regulations
• Hello Future Tax Specialist
• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our team in FNB Wealth and Investments, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• Understand the different financial products offered by FirstRand Group Ltd and the differing reporting requirements of each i.e. IT3B, IT3C, IT3S, EMP201, EMP501, DWT and WTI
• Have a deep understanding of all SARS Business requirement specifications and be competent in testing and submitting data files to ensure successful SARS data submissions
• Understand Foreign Account Tax Compliance Act (FATCA) and the Common Reporting Standard (CRS) business as well as what is required of their responsible area to ensure that effective business processes are in place to achieve compliant reporting and be proficient in testing and submitting FTI returns
• Maintain knowledge on relevant legislative amendments, industry best practices and provide SME advice to relevant stakeholders across the organisation

You will be an ideal candidate if you can:

• Be able to perform reconciliations of data files to source system
• Maintain up to date knowledge of local and global tax reporting models and trends
• Have a broad understanding of corporate actions and ensure correct system capturing for correct downstream IT3 tax reporting
• Review data that feeds into the SARS reporting requirements
• Ensure compliance to legislative and audit requirements

You will have access to: 

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

We can be a match if you: 

• Have a BCom Finance Degree or similar equivalent
• Have 3 – 5 years’ experience in the financial services industry in tax reporting and/or compliance
• Assist Team Lead in legislative interpretation and business process improvement
• Adhere to FirstRand framework of Governance and Tax Risk Policies
• Assess own performance through seeking timely, and clear feedback and request training where appropriate
   

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Job Description

• Hello Future Information Security Administrator II - SailPoint Identity IQ (IIQ)
• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. 
• As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Overview of the role:

• The successful candidate will form part of a team that looks after the SailPoint Identity IQ (IIQ) 
• To assist in identifying, defining and maintaining the information security policy and baseline standards.
• The candidate must have Linux experience. 
• SQL experience non-negotiable
• The successful candidate will be supporting the SailPoint Identity IQ (IIQ) application.
• The successful candidate must have a Linux certificate 

You will be responsible for:

• Drive business profitability in the context of cost management through Information technology solutions.
• Increase operational efficiency and suggest solutions to enhance cost effectiveness.
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members by providing expert advice and consulting on all aspects of IT security.
• Support IT Security leaders to participate in the FirstRand Bank Information Risk awareness program and to ensure that staff is aware of information security risks.
• Ensure that operating objectives and standards of performance are not only understood but owned by management and employees and to ensure that appropriate standards of conduct are established and complied with.
• Comply, understand and implement all steps for the IT Information Security Processes and Procedures and meet governance in terms of legislative and audit requirements.
• Assist in identifying, defining and maintaining the information security policy and base line standards.
• Assist and administer the implementation of control mechanisms, which enables Information Security Services to have a view of the status of information security.
• Ensure all Information Security analysis and research are captured, recorded and reported on to ensure correct actions are implementation are executed.
• Ensure that operating objectives and standards of performance are not only understood but owned by management and employees and to ensure that appropriate standards of conduct are established and complied with.
• Manage own development to increase own competencies.
• Maintain current knowledge of the Information Systems security industry's emerging technologies.

What you will need:

• 3- 5 years experience in a similar role  

We can be a match if you can: 

• Strong communication, decision making and interpersonal skills.
• Good stakeholder engagement and managemement
• Able to work under pressure
• Very good technical skills on the application above

You will have access to: 

• Opportunities to network and collaborate.
• Challenging Work.
• Opportunities to innovate.

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Job Description

• Hello Future Growth Specialist 
• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. 
• As part of our team in FNB Private Core Banking, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• Execute sales campaigns to promote products. 
• Manage various internal and external partnerships effectively and establish rapport with stakeholders.
• Manage own development by assessing own performance and request training Customer service monitoring and improvements.
• Compile reports that track progress and guide business to make informed decisions.
• Maintain and foster ethical dealings with customers, clients and internal and external stakeholders at all times.
• Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
• Have thorough understanding of the products to be able to deliver comprehensive training for sales personnel in various channels.
• Contribute to the design, development, implementation and evaluation of sales competitions or campaigns aimed at the increase of sales.
• Coordinate and manage the product sales pipelines of the different channels and make adjustments accordingly based on internal and market changes.
• Provide input into the schedule for product sales pipeline.
• Understand business policies, regulations and procedures and comply to Corporate Governance

You will be an ideal candidate if you:

• Branch experience is an advantage.
• Must have your own transport and willing to travel.
• Must have strong skills of a product influencer.
• Strong PBA selling experience is crucial.
• My have a Degree or relevant qualifications
• The role is for Gauteng South East.

You will have access to: 

• Opportunities to network and collaborate
• A challenging working environment that is progressive and agile
• Opportunities to innovate where iniative is taken and owned end to end

We can be a match if you are: 

• Adaptable and curious
• Analyse complex data sets
• Thrive in a collaborative environment

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Job Description

• To provide excellent customer experience by welcoming customers, understanding their requirements, and managing the waiting experience by directing customers to the correct channels (eChannel’s and Self Service) based on customer centricity and customer experience best practice
• Contribute to cost efficiencies through responsible utilisation of work related resources
• Prevent complaints by proactively identifying customers that need additional check ins or that are about to leave the branch without being helped, and assist these customers on alternatives (e.g., book a ticket or Digital Channels)
• Provide great customer service to external clients entering the branch to get assistance with banking or financial needs
• Contribute to teamwork and inclusivity within own team
• Identify and utilise opportunities to assess and improve own performance
• Ensure operational excellence through the delivery of work processes according to defined quality standards
• Optimise work through the application of learning experiences
• Build and maintain stakeholder relationships
• Deliver customer service through adherence to quality service standards

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Job Description

• To provide a relief function for Teller, Collections Consultants and Cash Migration Official in an efficient and effective manner to ensure the smooth running of functional areas
• Achieve net profit growth for business
• Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
• Engage with the customers in a professional way as specified in the service standards
• Ensure customer's needs and expectations are understood and solutions provided
• Deal with customer complaints, relating to collection activities and ensure that it is resolved to the satisfaction of the customer
• Convert identified leads into successful sales
• Achieve individual targets as set according to appropriate business area or sales plan
• Manage performance standards for the relief role(s) in Telling, Service, Sales or Administration
• Approve, validate, verify, check and authorise Frontline activities
• Comply with governance in terms of legislative and audit requirements
• Track, control and influencesales activities with the specific aim to increase sales efficiencies

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Job Description

• To provide a relief function for Teller, Collections Consultants and Cash Migration Official in an efficient and effective manner to ensure the smooth running of functional areas
• Achieve net profit growth for business
• Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
• Engage with the customers in a professional way as specified in the service standards
• Ensure customer's needs and expectations are understood and solutions provided
• Deal with customer complaints, relating to collection activities and ensure that it is resolved to the satisfaction of the customer
• Convert identified leads into successful sales
• Achieve individual targets as set according to appropriate business area or sales plan
• Manage performance standards for the relief role(s) in Telling, Service, Sales or Administration
• Approve, validate, verify, check and authorise Frontline activities
• Comply with governance in terms of legislative and audit requirements
• Track, control and influencesales activities with the specific aim to increase sales efficiencies

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Job Description

• To plan, build, optimise and implement innovative quantitative analytical methodologies, procedures, products and advanced mathematical models that provide analytical support and interpret insights, to address business opportunities and problems and implement business strategy, with minimal guidance.
• Hello Future Data Scientist
• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our talent team at FNB HSL, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change. 

Are you someone who can:

• Build and/or challenge risk-based pricing models using different technologies (SAS, SQL, VBA, JAVA)
• Gather valuable insights from data to drive business decisions & inform pricing strategies which optimize risk return frameworks
• Appreciate detail and enjoy deep diving into different pricing components to unlock efficiencies
• Demonstrate resilience & thrive under pressure 
• Communicate & collaborate with cross functional teams to present findings & recommendations which supports organizational goals

You will be an ideal candidate if you:

• Have a degree in Actuarial Sciences, Mathematics and/or Statistics
• Have 3 to 5 years of experience as a Data Scientist
• Have pricing and modelling experience
• Have experience in a Banking environment
• Have experience with Short Term Insurance (beneficial)
• Have a can-do attitude with a critical thinking and problem-solving mindset

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Job Description

• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
• Hello Future Branch Advisor
• Welcome to FNB, the home of the #changeables. We strive to be a trusted partner helping to create a better world by providing an innovative, contextual, and integrated financial solutions.  
• As part of our team in FNB Points of Presence, you will be surrounded by unique talents, and an inclusive environment which value our differences and that lives up to the promise of being deeply invested. Now’s the time to imagine your potential in a team where you can become the best version of yourself.

Are you someone who can:

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
• Educate customers to the correct Banking platform aligned with their needs.
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
• Analyze customer data and recommend tailored solutions.
• Achieve sales results by providing contextual and integrated financial solutions to customers.
• Conduct yourself in an ethical manner.
• Takes accountability for own performance, personal and career development.
• Show empathy with customers.
• Stay updated on industry trends and product knowledge.

You will be an ideal candidate if you possess the following:

• A completed financial related qualification (NQF5 or higher)
• 1-2 years’ experience in Client Services Support and delivery

You will have access to: 

• Opportunities to build relationships as part of a dynamic team.
• A challenging working environment
• Personal and professional growth
• Opportunities to have an impact in a local market as a brand ambassador.

You can be a match if you are: 

• Customer Centric.
• Enjoy solving problems.
• Persuasive selling skills
• Able to understand rules in a regulated environment.
• Agile and Flexible
• Strong communication and interpersonal skills
• Have a results-driven attitude with a passion for exceeding targets.
• Have excellent Organisational skills and attention to detail.

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Job Description

• To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests
• Achieve net profit growth for business
• Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
• Manage the migration of accounts from transactional to Self Service
• Manage the growth of active customer Account Base to increase client base
• Maximise cross sell opportunities and strengthen client relationships
• Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
• Comply with governance in terms of legislative and audit requirements
• Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
• Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
• Compliance with procedures and processes contained in the Golden Rules.
• Provide accurate and reliable sales and service statistics.
• Manage own development to increase own competencies

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Job Description

• To facilitate quality delivery and ensure adherence to quality standards across various business segments.
• Hello Future Quality Assure 
• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. 
• As part of our team in MotoVantage you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
• To ensure implementation of identified quality methodologies and improvement initiatives.

Are you someone who can:

• Participates in design of call monitoring mechanisms and quality standards. 
• Performs call monitoring and FAIS Supervision on sales and non-sales and provides trend data to Contact centre management team. 
• Uses quality monitoring tools and techniques to compile and track performance at team and individual level. 
• Participates in customer and client listening programs to identify customer needs and expectations. 
• Provides support and data to various internal stakeholders as requested. 
• Provides feedback to Contact centre agent’s and representatives’ team leaders and managers.
• Together with the Supervisor identify gaps and implement training initiatives to close these gaps. 
• Inform management of serious transgressions that requires immediate attention. 
• Work with the Team Leader to ensure that the quality goal score for call audits sits above 85%. 
• Maintain and update QA records for all staff and provide information as required to Team Leaders and Contact Centre Management Staff.  
• Do regular performance measurement and coaching sessions with individual team members and supervisors (where required) 
• Ad-hoc calibration sessions
• Submission of monthly reports by deadline
• Filing of signed monthly audits
• Send monthly audits to team and team leader
• Loading of audits, audit report, FAIS Supervision and reports, coaching registers and all QA requests on shared folder
• Refresher training on a monthly basis
• Product Specific Training as and when required.
• Listen to and transcribe voice recording queries, log on query register
• Any other reasonable requests from Contact Centre Management Staff

You will be an ideal candidate if you:

• Matric, RE and FAIS qualification
• Must have Insurance background 
• Must have minimum of 1 year Quality assurance/analyst experience

You will have access to: 

• Opportunities to network and collaborate
• A challenging working environment that is progressive and agile
• Opportunities to innovate where initiative is taken and owned end to end

We can be a match if you are: 

• Adaptable and curious
• Analyse complex data sets
• Thrive in a collaborative environment
• Thrive in a target based in environment
• Rise to the occasion under pressure