Hot Jobs at Genpact

Responsibilities

• Participate in the establishment and development of the operation, leveraging previous (HR outsourcing) experience in order to provide a differentiated service to the client
• Ensure delivery of non-commercial aspects of the outsourcing agreement, as well as standards of service (relating to quality, effectiveness, productivity, efficiency etc.)
• Initiate, design and implement business process excellence improvements
• Demonstrate, and seeks to deepen, an awareness of business / industry issues and drivers
• Make decisions to improve the operation of the assigned service line and contributes to the advancement of the clients and Genpact business.
• Strategic thinking and leadership experience with an emphasis on relationship management and communication at all levels within an organization. 
• Facilitate and coordinate multiple deadlines, create cohesive teams, and respond quickly to management requests.
• Operation Management: Responsible for repeatable, predictable and measurable operations
• In-depth understanding of HRO processes supported by Genpact for different geographies. 
• Raises relevant quality and/ or scope issues which may impact delivery and streamlines decision-making processes where possible. 
• Must have clear understanding of the existing metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent. 
• Detailed understanding of Process metrics e.g., SLA, OLA, KPI. Liaise with Service Management Team on reporting performance measures to the Client.  
• Escalate issues and seek advice when faced with complex issues/problems. 
• Ensure that Business Continuity and Disaster Recovery Plans are up to date and tested periodically. 
• Creates a logical plan, realistic estimates and schedule for an activity or project segment. 
• Ensures progress, issues and agreements are properly documented and acted upon. 
• Assist Team with performing “Root Cause Analysis” on issues faced and suggest appropriate corrective and preventive actions.  
• Actively participate in all process related business meeting in-person or virtually through conference calls. 
• Liaise with Genpact Local IT to escalate Technology issues being faced by the Team.  
• Participate in and/or support during Client visits.  

Qualifications we seek in you!
Minimum Qualification

• B. Com/M. Com/ with overall relevant experience in HR domain.
• Preferred Qualification
• Relevant years in HR generalist/HRBP experience is required, with relevant years in a managerial role.

Work experience in team handling role.
Workday Experience a plus

• Excellent MS Office and Excel skills 
• Proficient with Operational Excellence Practices
• Quality – Lean and six sigma knowledge and quality driven person
• Must demonstrate a high level of self-motivation, energy and flexibility
• Ability to handle multifaceted volumes of workloads and to reach targets and deadlines on a timely basis

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Responsibilities 

• Own end-to-end client service delivery and P&L 
• Drive and lead new/existing relationships with a set of valuable clients leading to a balanced P&L 
• Work closely with client CXO’s and process owners, Genpact operating teams and global relationship managers for key accounts 
• Develop a strategy for winning and transitioning new deals while running and growing the existing relationships 
• Assist the GOL with managing a line(s) of service in an omnichannel process, keeping a well-organized planning for a, but not limited, specific Geographical location 
• Manage day to day activities across all Genpact required activities, ensuring a seamless customer experience throughout the Customer Service journey 
• Assist the GOL with planning and executing the strategies to ensure the delivery of the agreed SLAs with the Client(s) 
• Enforce Genpact’s guidelines and policy across the operations team 
• Partner with Training and other Support Functions to ensure a seamless operation 
• Track, analyze and monitor performance of the teams under their care 
• Manage and train junior members of the team 
• Keep up to date with the best practices to ensure a continuous improvement environment and added value to Genpact and its Client(s) 

Qualifications we seek in you! 

Minimum Qualifications 

• Experience as Operations Manager, Operating Leader or similar in a Voice Process 
• Very good understanding of Customer Service integral components 
• College Degree 
• Self-motivated with ability to work both independently and as part of a team; 
• Ability to handle client on one-on-one basis, via e-mails and calls; 
• English Proficient – both written and spoken 
• Excellent written and oral communication skills and detail-oriented; 
• Great customer orientation, crisp communication skills, positive and proactive attitude, result-oriented; 
• Ability to learn, adapt, upskill, and work independently; 
• Very good planning & project management skills; team player; 
• Ability to work under tight deadlines across multiple projects in parallel and different time zones. Good prioritization skills; 
• Working experience in PowerPoint, Word, and Excel 
• Numerical Skills for Analysis and Reporting 

Preferred Qualifications/ Skills 

• Multinational/ BPO background is preferred 
• Digital Technology and Applications Acumen/Extensive experience 
• Lean Six Sigma Certified 

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Responsibilities  

• Play a key role in leading small team in assignments including developing project plans, allocating resources, and leading staff members. 
• Experience of leading / handling SOX and Audit engagements 
• Ability to craft and assess process and controls and drive improvements 
• Experience in service delivery, team handling, work with all levels of staff and supervision of team members 
• Good analytical and interpersonal skills 
• Good understanding of technical platforms and risk management practices 
• Ability to address queries on SOX and audit issues. 
• Preferred experience of working in international client facing roles on SOX and Audit engagements.  

Qualifications We seek in you! 

Minimum qualifications / Skills 

• Qualified Accountant / Auditor with one or more degrees like CA, CPA, CIA, MBA  
• Required proven experience in internal and/or external audit, process re-engineering, process reviews, Sarbanes-Oxley implementation, Finance function or risk management function at a Top Corporate.  
• Experience in SOX projects. 
• Be able to work, at times, multiple assignments simultaneously. 
• Report writing and presentation skills, an analytical mind, and problem solving abilities.  
• Be able to react with flexibility and integrity.  
• PC skills, including Word, Excel, Visio. 

Preferred qualifications / Skills 

• Position requires the ability to work efficient with all levels of staff and handle confidential information discretely and authoritatively.  
• Excellent communication and teaming skills. For Associate Consultants, reasonable interpersonal skills are a requirement 

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Responsibilities

• In this role, you'll manage all the activities related to Order to Cash domain:
• Proactively contact customers for timely collection or resolution of aged receivables, by regularly collecting & analyzing customer data 
• Resolve customer inquiries promptly & accurately, by understanding customer market & needs
• Timely review and assessment of appropriate credit lines for new and existing customers with the Risk Team by analyzing customer financials
• Daily / Weekly and monthly reporting of all files (Age Analysis, daily Contact outcome, Cash Application tally etc. and individual Productivity numbers), ensuring accuracy and timeliness
• Coordinate Payment Plan proposals, pre-bankruptcy and post non-payment proposals with the Legal team and the Member. Communicate regularly with the respective teams to solve queries
• Driving process improvement initiatives may require participation and contribution to special projects 
• Accomplish all responsibilities in line with client compliance and integrity requirements
• Maintain and adhere to Standard Operating Procedures (SOP) as agreed with the client and periodically review SOPs for updates and changes 
• Meeting individual SLAs

Qualifications we seek in you!
Minimum qualifications

• Graduate preferably Business Commerce
• Relevant work experience in Order to Cash

Preferred qualifications

• AR domain understanding (not required for fresher)
• Good communication skills (verbal for Collections and written for rest), good interpersonal abilities
• Exposure to ERP’s (SAP/Oracle) on AR module
• Knowledge of MS office (excel, word)