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  • Posted: Mar 12, 2025
    Deadline: Not specified
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  • Genpact (NYSE: G) is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes primarily for Global Fortune 500 companies. We think with design, dream in digital, and solve problems with data...
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    Human Resources Operations Admin – Manager -

    Responsibilities

    • Participate in the establishment and development of the operation, leveraging previous (HR outsourcing) experience in order to provide a differentiated service to the client
    • Ensure delivery of non-commercial aspects of the outsourcing agreement, as well as standards of service (relating to quality, effectiveness, productivity, efficiency etc.)
    • Initiate, design and implement business process excellence improvements
    • Demonstrate, and seeks to deepen, an awareness of business / industry issues and drivers
    • Make decisions to improve the operation of the assigned service line and contributes to the advancement of the clients and Genpact business.
    • Strategic thinking and leadership experience with an emphasis on relationship management and communication at all levels within an organization. 
    • Facilitate and coordinate multiple deadlines, create cohesive teams, and respond quickly to management requests.
    • Operation Management: Responsible for repeatable, predictable and measurable operations
    • In-depth understanding of HRO processes supported by Genpact for different geographies. 
    • Raises relevant quality and/ or scope issues which may impact delivery and streamlines decision-making processes where possible. 
    • Must have clear understanding of the existing metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent. 
    • Detailed understanding of Process metrics e.g., SLA, OLA, KPI. Liaise with Service Management Team on reporting performance measures to the Client.  
    • Escalate issues and seek advice when faced with complex issues/problems. 
    • Ensure that Business Continuity and Disaster Recovery Plans are up to date and tested periodically. 
    • Creates a logical plan, realistic estimates and schedule for an activity or project segment. 
    • Ensures progress, issues and agreements are properly documented and acted upon. 
    • Assist Team with performing “Root Cause Analysis” on issues faced and suggest appropriate corrective and preventive actions.  
    • Actively participate in all process related business meeting in-person or virtually through conference calls. 
    • Liaise with Genpact Local IT to escalate Technology issues being faced by the Team.  
    • Participate in and/or support during Client visits.  

    Qualifications we seek in you!
    Minimum Qualification

    • B. Com/M. Com/ with overall relevant experience in HR domain.
    • Preferred Qualification
    • Relevant years in HR generalist/HRBP experience is required, with relevant years in a managerial role.

    Work experience in team handling role.
    Workday Experience a plus

    • Excellent MS Office and Excel skills 
    • Proficient with Operational Excellence Practices
    • Quality – Lean and six sigma knowledge and quality driven person
    • Must demonstrate a high level of self-motivation, energy and flexibility
    • Ability to handle multifaceted volumes of workloads and to reach targets and deadlines on a timely basis

    go to method of application »

    Banking Customer Care for Voice Processes

    Responsibilities 

    • Own end-to-end client service delivery and P&L 
    • Drive and lead new/existing relationships with a set of valuable clients leading to a balanced P&L 
    • Work closely with client CXO’s and process owners, Genpact operating teams and global relationship managers for key accounts 
    • Develop a strategy for winning and transitioning new deals while running and growing the existing relationships 
    • Assist the GOL with managing a line(s) of service in an omnichannel process, keeping a well-organized planning for a, but not limited, specific Geographical location 
    • Manage day to day activities across all Genpact required activities, ensuring a seamless customer experience throughout the Customer Service journey 
    • Assist the GOL with planning and executing the strategies to ensure the delivery of the agreed SLAs with the Client(s) 
    • Enforce Genpact’s guidelines and policy across the operations team 
    • Partner with Training and other Support Functions to ensure a seamless operation 
    • Track, analyze and monitor performance of the teams under their care 
    • Manage and train junior members of the team 
    • Keep up to date with the best practices to ensure a continuous improvement environment and added value to Genpact and its Client(s) 

    Qualifications we seek in you! 

    Minimum Qualifications 

    • Experience as Operations Manager, Operating Leader or similar in a Voice Process 
    • Very good understanding of Customer Service integral components 
    • College Degree 
    • Self-motivated with ability to work both independently and as part of a team; 
    • Ability to handle client on one-on-one basis, via e-mails and calls; 
    • English Proficient – both written and spoken 
    • Excellent written and oral communication skills and detail-oriented; 
    • Great customer orientation, crisp communication skills, positive and proactive attitude, result-oriented; 
    • Ability to learn, adapt, upskill, and work independently; 
    • Very good planning & project management skills; team player; 
    • Ability to work under tight deadlines across multiple projects in parallel and different time zones. Good prioritization skills; 
    • Working experience in PowerPoint, Word, and Excel 
    • Numerical Skills for Analysis and Reporting 

    Preferred Qualifications/ Skills 

    • Multinational/ BPO background is preferred 
    • Digital Technology and Applications Acumen/Extensive experience 
    • Lean Six Sigma Certified 

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    Internal Audit - Manager

    Responsibilities  

    • Play a key role in leading small team in assignments including developing project plans, allocating resources, and leading staff members. 
    • Experience of leading / handling SOX and Audit engagements 
    • Ability to craft and assess process and controls and drive improvements 
    • Experience in service delivery, team handling, work with all levels of staff and supervision of team members 
    • Good analytical and interpersonal skills 
    • Good understanding of technical platforms and risk management practices 
    • Ability to address queries on SOX and audit issues. 
    • Preferred experience of working in international client facing roles on SOX and Audit engagements.  

    Qualifications We seek in you! 

    Minimum qualifications / Skills 

    • Qualified Accountant / Auditor with one or more degrees like CA, CPA, CIA, MBA  
    • Required proven experience in internal and/or external audit, process re-engineering, process reviews, Sarbanes-Oxley implementation, Finance function or risk management function at a Top Corporate.  
    • Experience in SOX projects. 
    • Be able to work, at times, multiple assignments simultaneously. 
    • Report writing and presentation skills, an analytical mind, and problem solving abilities.  
    • Be able to react with flexibility and integrity.  
    • PC skills, including Word, Excel, Visio. 

    Preferred qualifications / Skills 

    • Position requires the ability to work efficient with all levels of staff and handle confidential information discretely and authoritatively.  
    • Excellent communication and teaming skills. For Associate Consultants, reasonable interpersonal skills are a requirement 

    go to method of application »

    Order to Cash – Senior Process Associate

    Responsibilities

    • In this role, you'll manage all the activities related to Order to Cash domain:
    • Proactively contact customers for timely collection or resolution of aged receivables, by regularly collecting & analyzing customer data 
    • Resolve customer inquiries promptly & accurately, by understanding customer market & needs
    • Timely review and assessment of appropriate credit lines for new and existing customers with the Risk Team by analyzing customer financials
    • Daily / Weekly and monthly reporting of all files (Age Analysis, daily Contact outcome, Cash Application tally etc. and individual Productivity numbers), ensuring accuracy and timeliness
    • Coordinate Payment Plan proposals, pre-bankruptcy and post non-payment proposals with the Legal team and the Member. Communicate regularly with the respective teams to solve queries
    • Driving process improvement initiatives may require participation and contribution to special projects 
    • Accomplish all responsibilities in line with client compliance and integrity requirements
    • Maintain and adhere to Standard Operating Procedures (SOP) as agreed with the client and periodically review SOPs for updates and changes 
    • Meeting individual SLAs

    Qualifications we seek in you!
    Minimum qualifications

    • Graduate preferably Business Commerce
    • Relevant work experience in Order to Cash

    Preferred qualifications

    • AR domain understanding (not required for fresher)
    • Good communication skills (verbal for Collections and written for rest), good interpersonal abilities
    • Exposure to ERP’s (SAP/Oracle) on AR module
    • Knowledge of MS office (excel, word)

    Method of Application

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