Hot Jobs at Ingersoll Rand

Job Summary

• Account Manager is responsible for driving partnership and business growth with Ingersoll Rand ITS customer accounts in their designated geography. Job scope includes managing continuous relationship with customer to achieve annual sales targets, developing trust and strong partnership with customer to ensure sustainable long-term growth, executing the ITS strategy of providing solution from enquiry generation until resolution to customer queries.
• Success will be measured in Sales (Completes & Services) - revenues; bookings and profitability; share of entitlement (SOE), linkage, connectivity rates as well as pro-active customer facing and customer satisfaction activity. Ensuring improvement in customer satisfaction as per the regional and SBU targets.

Responsibilities

• Maximize sales of general line Air products Comp Air portfolio to our current and new customers through relentless sales prospecting activities focused towards the assigned market
• Generating leads through various channels like scouting, web search, leads through campaigning, through service engineers
• Promote IR’s Core value in the marketplace
• Formulate & submit projections based on market conditions and feedback
• Meeting customer to build long lasting relationship and look out for potential business opportunities.

Basic Qualifications

• Experience in industrial business development, channel sales, or product support in a multi-national organization
• 5 Years’ experience selling Capital Equipment and Aftermarket with a proven track record
• Strong business acumen and relationship-building skills
• Valid Driver’s License 
• Grade 12
• National Diploma/ Bachelors in Sales
• Excellent computer skills including Microsoft Office
   

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Job Summary

• The Team Lead Service Coordinator plays a critical role in ensuring the smooth execution of field service operations in the Ingersoll Rand & CompAir CTS businesses across South Africa. This position involves managing a team of service coordinators while overseeing all aspects of service coordination, including scheduling, resource management, spare parts orders & expediting, job tracking, invoicing and customer communication. The Lead Service Coordinator ensures that all service delivery is efficient, on-time, and in alignment with standard work, focusing on maximizing customer satisfaction and operational efficiency. Communicates with customers, sales teams, and management to support all operational requirements.

Responsibilities

Team Leadership & Coordination:

• Lead, mentor, and support a team of Service Coordinators in the day-to-day operations.
• Allocate tasks and responsibilities effectively to ensure the timely completion of service requests.
• Foster a collaborative team environment, addressing team performance issues, best practices and providing feedback and development opportunities.

Field Service Scheduling & Resource Management:

• Manage and oversee the scheduling of service technicians for both adhoc/contract planned and emergency jobs.
• Ensure optimal availability of technicians and other resources (e.g., third-party contractors), factoring in scheduled leave and off days.
• Coordinate with technicians to ensure adherence to job schedules and prioritize critical tasks.

Spare Parts Management:

• Oversee the ordering, delivery, and tracking of spare parts and consumables required for service jobs.
• Ensure all parts are available in a timely manner to avoid delays in job completion.
• Monitor inventory levels and collaborate with procurement teams to reorder stock as necessary.

Job Documentation & Record Keeping:

• Manage the creation, maintenance, and tracking of job cards for all commissioning, service requests & warranty claims ensuring that all relevant information is captured accurately.
• Ensure that all documentation related to services, contracts, and orders is stored and updated correctly.
• Maintain up-to-date records of Installed base, service contracts, service history, and customer feedback.

Operational Efficiency & Continuous Improvement:

• Identify opportunities for process improvements and work with the service operations team to enhance workflow and reduce operational bottlenecks. Assist with training.
• Track service performance metrics and assist in reporting, highlighting areas for improvement and providing recommendations for optimization.
• Ensure adherence to company policies, safety standards, and quality control procedures.

Contract Customer Management:

• Oversee the management of contract customers, ensuring that their service needs are prioritized and contractual obligations are met.
• Regularly review contract details to ensure compliance and address any issues or adjustments required, example: over-running contracted service hours.

Basic Qualifications

• Education: Matric or equivalent required; Diploma in in business, operations, or a related field preferred.
• Experience: At least 3-5 years of experience in a service coordination or field service management role, ideally within a technical or industrial environment such as air compressors or other equipment.
• Leadership: Proven experience in leading and managing teams effectively, with strong interpersonal and communication skills.
• Organizational Skills: Strong ability to prioritize tasks, manage multiple service schedules, and coordinate various service activities simultaneously.
• Problem Solving: Excellent problem-solving skills, especially in fast-paced environments where urgent issues may arise.
• Customer Service: Exceptional customer service skills with a focus on maintaining client satisfaction and managing expectations, for both internal & external customers.
• Technical Knowledge: Basic understanding of air compressor systems and related spare parts, or the ability to quickly learn and apply technical knowledge.
• Systems Proficiency: Proficient in-service management software: Syspro / Field Motion, Oracle / Siebel /Jaggaer, CRM systems, and Microsoft Office Suite (Excel, Word, Outlook).
• Attention to Detail: High attention to detail with the ability to manage records, schedules, and documentation with accuracy.
   

go to method of application »

Job Summary

• Account Manager is responsible for driving partnership and business growth with Ingersoll Rand ITS customer accounts in their designated geography. Job scope includes managing continuous relationship with customer to achieve annual sales targets, developing trust and strong partnership with customer to ensure sustainable long-term growth, executing the ITS strategy of providing solution from enquiry generation until resolution to customer queries.
• Success will be measured in Sales (Completes & Services) - revenues; bookings and profitability; share of entitlement (SOE), linkage, connectivity rates as well as pro-active customer facing and customer satisfaction activity. Ensuring improvement in customer satisfaction as per the regional and SBU targets.

Responsibilities

• Maximize sales of general line Air products IR portfolio to our current and new customers through relentless sales prospecting activities focused towards the assigned market
• Generating leads through various channels like scouting, web search, leads through campaigning, through service engineers
• Promote IR’s Core value in the market place
• Formulate & submit projections based on market conditions and feedback
• Meeting customer to build long lasting relationship and look out for potential business opportunities

Basic Qualifications

• Experience in industrial business development, channel sales, or product support in a multi-national organization
• Strong business acumen and relationship-building skills
• Must have the ability to use a computer and associated software (e.g., MS Office, MS Windows).
• Valid Driver’s License 
• Grade 12
• National Diploma/ Bachelors in Sales
• Excellent computer skills including Microsoft Office

go to method of application »

Job Summary

• A technically inclined salesperson who is accomplished in the process of influencing brand preference, from a features and benefits differentiation standpoint.  This person is well versed in how to assist the specifying and purchasing decisions, relative to the advantages of process equipment, to include flow control componentry. 

Responsibilities

• Grow annual sales to meet the company goals and fulfill the strategic plans.
• The qualified candidate will promote and support sales activity within the territory
• To become effectively educated in the assigned target market, products and industries.
• Bring added value to the process from one’s own energy and ambition for success.
• Make recommendations relating to potential changes in representation and market segmentation as might be required to meet all financial regional objectives and establish new sales channels for the WGI portfolio within the territory.
• Interact with the global key accounts team to secure large projects within the territory.
• Management of existing sales channels within the assigned region to encompass establishment of sales targets, submission of performance reviews, monthly sales reports, development of regional sales strategies and supervising corrective action measures as may be required.
• Provide technical product training as required for all Reps and Distributors in the assigned region.

Basic Qualifications

• Bachelor’s degree or Masters; preferably a BS degree in Mechanical, Chemical Engineering or Electrical Engineering.
•  3 - 5 years of experience
• Candidates with suitable, substantial experience along with formal post graduate training in disciplines related to the technology and target customer bases (industries) will be considered.
• Language – French and English

Travel & Work Arrangements/Requirements

• Flexible working, hybrid, 50% travel

Key Competencies

Absolute KEY skills needed for role

• The optimum Regional Manager is accomplished in both selling through independent channels as well as direct.  They are experienced in managing EPC’s, OEM and Key Accounts. They are relationship builders, based on their credibility, integrity and knowledge.
• A minimum of five years of selling pumps and related process equipment in the water, industry, Power, Municipal, and similar markets.
• Successful career history that includes selling to end users through manufacturers’ reps and independent distributors.
• Verifiable knowledge of chemical treatment technology and treatment systems in the targeted industries.
• Knowledge of techniques to be successful in working with specifying engineers.