Hot Jobs at LSEG (London Stock Exchange Group)

Position Summary

• This is a post-sales role which drives commercial value creation through adoption of Risk solutions purchased by the customer to achieve revenue retention and customer engagement. The Customer Success Manager plays a key role in enhancing customer experience by leveraging a network of experts across LSEG and ensuring customers’ business objectives are achieved though full utilization of solutions into the daily workflow of end-users.

Role Responsibilities

• Drives Customer Value: Actively identifies opportunities to enhance customer outcomes and deliver measurable value for LSEG, including language-specific support initiatives.
• Operational Insight & Risk Awareness: Participates in regular reviews of renewal opportunities and operational dashboards to monitor account health and flag potential risks.
• Personal Engagement: Builds rapport across varied customer personas, tailoring communication and support to meet diverse needs.
• Needs-Based Solutioning: Coordinates with internal teams to align LSEG solutions with customer challenges, including workflow optimisation and shared mailbox best practices.
• Market Awareness: Considers regional market dynamics and customer feedback to inform engagement strategies.
• Internal Collaboration: Shares customer insights and feedback with product and account teams, contributing to Quarterly Connect presentations and strategic planning.
• Promote insights relevant to customers’ workflow and act as a voice of the customer internally, feeding back their experiences
• Provide access to the customer and act as ‘quarterback’ to ensure LSEG delivers on sales commitments
• Shepherd customers to support channels available as part of the value LSEG provides
• Develop and execute retention strategies as part of the customer success plan for accounts, in conjunction with Account Managers
• Identify and investigate opportunities to raise to Account Manager for action and share insights to aid the sales process

Qualifications and Experience Required

• Strong understanding of customers' business model
• Selling Skills (identify, develop, & articulate proposition/ consultative selling)
• Significant Product and Workflow Expertise  (e.g. knowledge of financial modeling, excel, MS Office); knowledge of trading floor tech/ data apps
• Strong customer service skills    
• Others: Presentation skills (verbal & written); Strong interpersonal skills; ability to organize and execute a sales plan; ability to use MIS systems
• Training or related experience preferred
• College/ university degree or relevant work experience equivalent required

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Role Description:

• The job of a Research Analyst in World-Check is one where we appreciate language skills, journalistic approach, and critical thinking skill. Our core is to provide search and analysis through reputable sources related to publicly exposed persons (PEP), companies, and institutions. The information collected and analysed supports our clients align with Know Your Customer (KYC) regulations and reduce financial or reputational risk of a missed investment.

Key Responsibilities:

• Researching reputable media, government, regulatory and law enforcement sources to build and maintain relevant data in Refinitiv applications
• Using open-source research methods to capture information in the public domain
• Identifying regulatory and financial risk such as money laundering, fraud, organized crime, narcotics trafficking, and corruption
• Becoming familiar and staying up to date with guidelines and regulations to ensure accuracy and high quality of delivered work
• Collaboration with globally based teams on shared projects

Candidate Profile / Key Skills:

• Fluency in English and Slovak
• Critical thinking, analytical skills, and attention to details
• Organization skills
• Very good use of Microsoft Office applications
• Good written and verbal communication skills

Nice to have

• Awareness of the socio-political context of the countries matching your language skills
• Know Your Customer / Anti-Money Laundering / Financial Crime knowledge and experience would be an advantage