Hot Jobs at Meltwater

About the Role:

• As a Managed Services Intern, you will be responsible for executing platform configuration requests to support our customers in getting the most value from our platform. This is an execution-focused role, ideal for someone eager to develop expertise in data structuring, platform workflows, and customer success operations.
• At Meltwater, we believe in more than just getting the job done, we're committed to your personal and professional growth. As an intern, you’ll be immersed in a supportive environment that cultivates your skills, encourages mentorship, and promotes inclusive leadership. You'll be a valued member of our diverse community, where individual contributions are recognized and celebrated. Our internship program is thoughtfully designed to empower your development and equip you with the tools for a successful and fulfilling career.

What you’ll do:

• Configure and manage dashboard setups, search creation, alert management, and other platform requests.
• Execute standard Managed Services tasks with increasing independence.
• Ensure high-quality data structuring to improve platform accuracy and efficiency.
• Collaborate closely with Customer Success (CS) and Premium Support teams to address customer needs via a ticketing system.
• Learn and apply best practices in data organization and customer workflows.
• Work under guidance from senior team members, progressively developing technical expertise and problem-solving skills.

What you’ll bring:

• Strong attention to detail and ability to follow structured processes.
• Interest in solving customer challenges or request within the capabilities our product suite
• Ability to collaborate with internal teams and work efficiently in a structured environment.
• Proactive mindset with a willingness to learn and adapt.
• Basic familiarity with SaaS platforms, digital tools, or ticketing systems is a plus.
• Fluency in one other languages such as French, Spanish, Italian, Finnish, or German is a strong advantage, enabling smooth communication with our diverse customer base across different regions.

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What We’re Looking For:

• An Arabic and French speaking Implementation Project Manager, based in Cape Town or Johannesburg. As a Meltwater Implementation Project Manager, your primary responsibility is to facilitate a seamless onboarding experience for new Meltwater clients, ensuring the swift adoption of key features. Reporting to the Regional Onboarding & Adoption Manager, you will prioritise account setup and provide customized team training to ensure alignment with clients' objectives. Your role involves close collaboration with account teams and clients to ensure efficient knowledge transfer, precise solution installation, and configuration that surpasses client expectations.
• Joining Meltwater means immersing yourself in a culture of continuous growth and development. Our environment is tailored to nurture your leadership skills, encourage collaboration, and uphold principles of inclusive leadership. Collaborate with seasoned professionals and influential leaders who are committed to guiding you towards success.
• Partner with us, and you'll integrate into a vibrant community that recognizes and celebrates your contributions, empowering you to make a meaningful impact. 

What you will do:

• Collaborate seamlessly with colleagues across various teams, including Client Acquisition, Client Success, CX, Training, Global Support, and Product, to provide a tailored and flawless experience for your accounts.
• Initiate and nurture relationships with clients within the first 30 to 60 days of their subscription.
• Lead and manage client implementations to ensure smooth transitions.
• Establish yourself as a trusted advisor and expert across Meltwater's SaaS platforms.
• Assist in configuring and setting up the application to meet clients' desired outcomes effectively.
• Construct and manage complex Boolean logic queries and analytics for insightful data extraction.
• Develop and set-up customized reports and dashboards tailored to individual client parameters to assess the impact of their marketing, public relations, and social media outreach campaigns.
• Conduct both online and in-person training sessions to facilitate platform proficiency among clients.
• Coordinate and prioritize project tasks, manage timelines, and maintain comprehensive project plans.
• Drive engagement and adoption, fostering enthusiasm and passion through meaningful client interactions.
• Effectively communicate project status and deliverables with internal and external teams to ensure project success.
• Uphold client satisfaction through proactive follow-up, responsiveness, and clear communication.
• Track milestones and document client interactions and insights to enhance overall client experience and relationship management.

What you will bring:

• A Bachelor's degree or higher and a minimum of 2 years of relevant experience in a client-facing role within software implementation, support or client management
• Excellent written and verbal communication skills in French, Arabic and English.
• A strong executive presence, coupled with excellent verbal and written communication skills, enables you to effectively convey ideas and build rapport.
• Empathy and an innate ability to understand customer needs, fostering rapid relationship development.
• Business acumen and a comprehensive understanding of diverse departmental and industry requirements.
• A customer-centric mindset, recognizing the significance of maintaining robust customer relationships.
• Strong problem-solving skills and exceptional organizational abilities, encompassing prioritization, scheduling, and time management.
• Demonstrated proficiency in presentation skills, adept at facilitating online meetings, delivering comprehensive training sessions, and collaborating with clients to address concerns.
• A deep understanding of and passion for media, news, and current affairs.
• Experience in crafting complex Boolean queries, underscoring your proficiency in data analysis and extraction techniques.
• Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 2 days a week.
• The ability to legally work in the country of hire is required for this position.

go to method of application »

What We’re Looking For:

• An Arabic and French speaking Implementation Project Manager, based in Cape Town or Johannesburg. As a Meltwater Implementation Project Manager, your primary responsibility is to facilitate a seamless onboarding experience for new Meltwater clients, ensuring the swift adoption of key features. Reporting to the Regional Onboarding & Adoption Manager, you will prioritise account setup and provide customized team training to ensure alignment with clients' objectives. Your role involves close collaboration with account teams and clients to ensure efficient knowledge transfer, precise solution installation, and configuration that surpasses client expectations.
• Joining Meltwater means immersing yourself in a culture of continuous growth and development. Our environment is tailored to nurture your leadership skills, encourage collaboration, and uphold principles of inclusive leadership. Collaborate with seasoned professionals and influential leaders who are committed to guiding you towards success.
• Partner with us, and you'll integrate into a vibrant community that recognizes and celebrates your contributions, empowering you to make a meaningful impact. 

What you will do:

• Collaborate seamlessly with colleagues across various teams, including Client Acquisition, Client Success, CX, Training, Global Support, and Product, to provide a tailored and flawless experience for your accounts.
• Initiate and nurture relationships with clients within the first 30 to 60 days of their subscription.
• Lead and manage client implementations to ensure smooth transitions.
• Establish yourself as a trusted advisor and expert across Meltwater's SaaS platforms.
• Assist in configuring and setting up the application to meet clients' desired outcomes effectively.
• Construct and manage complex Boolean logic queries and analytics for insightful data extraction.
• Develop and set-up customized reports and dashboards tailored to individual client parameters to assess the impact of their marketing, public relations, and social media outreach campaigns.
• Conduct both online and in-person training sessions to facilitate platform proficiency among clients.
• Coordinate and prioritize project tasks, manage timelines, and maintain comprehensive project plans.
• Drive engagement and adoption, fostering enthusiasm and passion through meaningful client interactions.
• Effectively communicate project status and deliverables with internal and external teams to ensure project success.
• Uphold client satisfaction through proactive follow-up, responsiveness, and clear communication.
• Track milestones and document client interactions and insights to enhance overall client experience and relationship management.

What you will bring:

• A Bachelor's degree or higher and a minimum of 2 years of relevant experience in a client-facing role within software implementation, support or client management
• Excellent written and verbal communication skills in French, Arabic and English.
• A strong executive presence, coupled with excellent verbal and written communication skills, enables you to effectively convey ideas and build rapport.
• Empathy and an innate ability to understand customer needs, fostering rapid relationship development.
• Business acumen and a comprehensive understanding of diverse departmental and industry requirements.
• A customer-centric mindset, recognizing the significance of maintaining robust customer relationships.
• Strong problem-solving skills and exceptional organizational abilities, encompassing prioritization, scheduling, and time management.
• Demonstrated proficiency in presentation skills, adept at facilitating online meetings, delivering comprehensive training sessions, and collaborating with clients to address concerns.
• A deep understanding of and passion for media, news, and current affairs.
• Experience in crafting complex Boolean queries, underscoring your proficiency in data analysis and extraction techniques.
• Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 2 days a week.
• The ability to legally work in the country of hire is required for this position.

go to method of application »

• interpreting data to offer invaluable insights to our esteemed clients. In this dynamic environment, you'll be responsible for tracking, compiling, and reporting customer research metrics that are derived from multiple data points to support business decisions.  
• At Meltwater, we don't just focus on work; we prioritize personal and professional growth. Here, you'll immerse yourself in an environment that nurtures your skills, fosters mentorship, and champions inclusive leadership. In our team, you could become a valued member of our diverse community, where we recognize and celebrate your individual contributions. Our intern program is designed to facilitate your growth, equipping you with the skills necessary for a great career. 

What You'll Do: 

• Compile and produce curated newsletters, including tasks such as article selection and contextual qualitative summaries.
• Contribute to custom reports from multiple customer measurement tools, social media platforms, market research studies, and other data channels and organize the data in formats suitable for analysis. 
• Perform data analysis using defined tools and techniques to deliver insights across various customer segments, genres, and media platforms.
• Data collection, analysis, insight generation, and reporting to various departments as required.      

What You'll Bring: 

• A Bachelor's degree in progress or completed.
• 0-2 years of work experience.
• Previous internship experience in consulting, marketing, PR, analytics & insights is advantageous, showcasing your proactive approach to gaining real-world experience.
• Familiarity with the fundamentals of Microsoft Excel, PowerPoint, and G Suite tools, indicating your proficiency in essential software for data analysis and presentation.
• Proficiency in crafting reports with both qualitative and quantitative analysis, underscoring your analytical capabilities and attention to detail.
• Strong interest in current affairs, mainstream media, and social media trends, reflecting your passion for staying informed and your potential to contribute valuable insights to our team.
• Exceptional written and verbal communication skills in English, with a particular emphasis on proficient report writing in English, highlighting your ability to effectively convey insights and findings.
• Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 2 days a week.
• The ability to legally work in the country of hire is required for this position.

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What We’re Looking For:

• We are looking for an enthusiastic and self-motivated Talent Acquisition Specialist to join our team in EMEA, on a 6-month fixed-term contract. In this role, you will support recruitment efforts across Europe, managing the end-to-end recruitment process and ensuring an exceptional experience for candidates and hiring leaders. You will work as a key partner within our dynamic global Talent & People team.

What You’ll Do:

• Focus on sourcing top talent across EMEA for sales & professional services roles, using a variety of channels including direct sourcing, job boards, LinkedIn, and networking.
• Build and maintain a strong talent pipeline for both active requisitions and future bench roles, ensuring readiness to fill key positions as business needs evolve.
• Conduct thorough screening and shortlisting of candidates to match hiring leaders' requirements, ensuring a strong fit for both skills and cultural alignment.
• Partner with hiring leaders to fill requisitions efficiently, ensuring high-quality candidates move through the process quickly and smoothly.
• Prioritize diverse sourcing strategies to ensure every hiring slate includes a wide range of candidates, supporting Meltwater’s commitment to diversity and inclusion.
• Ensure a consistent and positive candidate experience by providing timely updates and clear communication throughout the interview process.
• Utilize market insights and data to refine sourcing strategies and stay ahead of hiring trends across EMEA.
• Manage all recruitment logistics, from posting jobs to coordinating interviews and collecting feedback, ensuring a seamless recruitment process from start to finish.

What You’ll Bring:

• Bachelor's degree or equivalent experience.
• 2 years of experience in corporate or agency recruiting, ideally with exposure to hiring across multiple countries and cultures.
• Strong knowledge of LinkedIn Recruiter and experience using Applicant Tracking Systems, preferably Jobvite.
• Ability to manage competing priorities and meet tight deadlines in a fast-paced environment.
• Experience recruiting for Sales roles is a plus.
• Strong communication, interpersonal, and problem-solving skills with attention to detail.
• Collaborative and open to feedback, comfortable working in a global, agile team.
• Data-driven with the ability to use market insights to refine sourcing strategies.
• Excellent written and verbal communication skills in English.
• Willingness to work in a hybrid model, with 2 days a week in the office.
• Legal right to work in the country of hire.

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What We’re Looking For:

• An Implementation Project Manager to support the Benelux and wider EMEA market based in Cape Town. As an Implementation Project Manager, your primary responsibility is to facilitate a seamless onboarding experience for new Meltwater clients, ensuring the swift adoption of key features. Reporting to the Regional Onboarding & Adoption Manager, you will prioritise account setup and provide customized team training to ensure alignment with clients' objectives. Your role involves close collaboration with account teams and clients to ensure efficient knowledge transfer, precise solution installation, and configuration that surpasses client expectations.
• Joining Meltwater means immersing yourself in a culture of continuous growth and development. Our environment is tailored to nurture your leadership skills, encourage collaboration, and uphold principles of inclusive leadership. Collaborate with seasoned professionals and influential leaders who are committed to guiding you towards success.
• Partner with us, and you'll integrate into a vibrant community that recognizes and celebrates your contributions, empowering you to make a meaningful impact. 

What you will do:

• Collaborate seamlessly with colleagues across various teams, including Client Acquisition, Client Success, CX, Training, Global Support, and Product, to provide a tailored and flawless experience for your accounts.
• Initiate and nurture relationships with clients within the first 30 to 60 days of their subscription.
• Lead and manage client implementations to ensure smooth transitions.
• Establish yourself as a trusted advisor and expert across Meltwater's SaaS platforms.
• Assist in configuring and setting up the application to meet clients' desired outcomes effectively.
• Construct and manage complex Boolean logic queries and analytics for insightful data extraction.
• Develop and set-up customized reports and dashboards tailored to individual client parameters to assess the impact of their marketing, public relations, and social media outreach campaigns.
• Conduct both online and in-person training sessions to facilitate platform proficiency among clients.
• Coordinate and prioritize project tasks, manage timelines, and maintain comprehensive project plans.
• Drive engagement and adoption, fostering enthusiasm and passion through meaningful client interactions.
• Effectively communicate project status and deliverables with internal and external teams to ensure project success.
• Uphold client satisfaction through proactive follow-up, responsiveness, and clear communication.
• Track milestones and document client interactions and insights to enhance overall client experience and relationship management.

What you will bring:

• A Bachelor's degree or higher and a minimum of 2 years of relevant experience in a client-facing role within software implementation, support or client management
• Excellent written and verbal communication skills in English and Dutch. Spanish is advantageous. 
• A strong executive presence, coupled with excellent verbal and written communication skills, enables you to effectively convey ideas and build rapport.
• Empathy and an innate ability to understand customer needs, fostering rapid relationship development.
• Business acumen and a comprehensive understanding of diverse departmental and industry requirements.
• A customer-centric mindset, recognizing the significance of maintaining robust customer relationships.
• Strong problem-solving skills and exceptional organizational abilities, encompassing prioritization, scheduling, and time management.
• Demonstrated proficiency in presentation skills, adept at facilitating online meetings, delivering comprehensive training sessions, and collaborating with clients to address concerns.
• A deep understanding of and passion for media, news, and current affairs.
• Experience in crafting complex Boolean queries, underscoring your proficiency in data analysis and extraction techniques.
• Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 2 days a week.
• The ability to legally work in the country of hire is required for this position.

go to method of application »

Description

What We’re Looking For:

• Are you a technically savvy,  problem-solver, with excellent communication skills? Meltwater is seeking a Product Support Engineer to join our growing team in our beautiful Cape Town office. You will be responsible for identifying and resolving critical application and system issues, while designing sustainable, long-term workflow solutions. As part of our dynamic, global team, you'll collaborate closely with Client Experience and Product Management to deliver unparalleled service. The Support Legends at Meltwater are a team of passionate people who take pride in going the extra mile to deliver outstanding service.
• We are looking for people who are interested in developing their skills in an international and dynamic workplace, and a positive and solution-oriented attitude is a must-have.

What You'll Do:

• Work within an international team to support our Global Portfolio of Customers across a diverse range of industries.
• Manage, prioritize and troubleshoot a pipeline of tickets, application requests and project activities.
• Respond to system generated alerts/escalations relating to any failures on the service platform.
• Work with various teams to troubleshoot & determine the root cause of problems and deliver effective solutions.
• Proactively engage with our Internal & External customers to ensure the best possible client experience is achieved.
• Work on continuously improving the Product Support processes including workflows, tools and efficiencies.
• Drive and implement new initiatives to take our support to the next level such as (but not limited to):
• Designing creative solutions to customer issues
• Engaging with stakeholders across multiple departments to enhance the client lifecycle
• Documenting standards, processes and procedures relating to best practices, issues and resolutions.
• Providing continuous feedback or suggestions to our Product Owners
• Opportunity to interact and collaborate with Meltwater Legends at all levels throughout the organization.

What You'll Bring:

• A bachelor’s degree in any field
• Excellent written and verbal professional communication skills
• Solution-oriented and self-motivated personality
• Ability to think logically and provide solution-based suggestions
• Ability to prioritize requests in order to optimize efficiency and team synergy
• Strong technical aptitude - you are able to quickly learn and implement new technologies
• The ability to assess and understand a situation and create a sense of urgency
• An eye for the detail, proactive and enjoy being involved in multiple tasks at the same time
• Outstanding written and verbal communication skills in English
• Investigation and diagnostic skills
• HTML and CSS
• Ability to empathize with end users and interact with people at all levels throughout the organization.
• Experience with ticketing systems like JIRA, Intercom or similar live chat platforms is advantageous, but not required
• Experience with MySQL/MSSQL or MongoDB/NoSQL or Experience developing in Angular.js, Node.js, Java, PHP, Python or JavaScript/jQuery is advantageous, but not required

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What We Are Looking For

• Join the Meltwater Customer Insights team, where you will take on the role of Social Insights Analyst. The Social Insights Analyst is responsible for tracking, compiling and reporting customer research metrics that may be derived from multiple data points to support business decisions. 
• This role requires the analyst to compile reports using measurement tools, social media platforms, online news and other data channels, organizing the data in formats suitable for analysis and drawing both quantitative and qualitative conclusions - delivering insights across various customer segments, genres and media platforms. The analyst also supports the development of reports & reporting methodologies based on customer requirements and their own expert knowledge. The work involves data collection, analysis, insight generation, reporting to various departments and presenting findings back to the client as required. The Analyst will work within a larger professional services team to support one of our biggest Enterprise client deliverables, all while thriving in a fast-growing and versatile organization that offers you empowerment and autonomy. 
• Meltwater’s Insights Services team is responsible for curating bespoke reports and managing key projects of our biggest clients. We deliver business-essential intelligence reports based on our keen analyses of various media outlets across traditional and social media channels. Our core competency of high adaptability to client’s requirements comes from the unique team of individuals composed of diverse insights & analytical skill sets. We always strive to break new grounds, constantly focusing on solution-oriented approaches and at the same time developing every individual to his or her full capacity.

What you’ll do:
Technical & Operational Responsibilities:

• Analyze complex data issues, think critically, and propose effective solutions.
• Handle ad hoc requests with flexibility and responsiveness.
• Demonstrate strong problem-solving skills and an analytical mindset, questioning data for accuracy and insights.
• Show a willingness to learn and actively contribute to projects.
• Understand and manage complex deliverables, maintaining excellent communication and attention to detail.
• Ensure accuracy and completeness in media analysis and data quality checks.
• Work collaboratively within a team, thriving in a structured environment with recurring weekly tasks while also handling daily ad hoc requests.
• Utilize experience with manually tagged or curated datasets, implementing data quality control standards to maintain content relevancy and data accuracy.
• Manage interactions with internal and external stakeholders, aligning deliverables with client requirements and SLAs.
• Collaborate with different teams, staying current on industry changes to produce best-in-class media insights and client deliverables.
• Develop proficiency in Meltwater products to enhance the quality and relevance of reports.
• Champion team culture and vision, leading by example.
• Maintain open communication with the team to ensure smooth execution, delivery, and archiving of all deliverables.
• Provide clear briefings, handovers, and mentoring to support team members at all levels. 

What You'll Bring:

• Bachelor's degree in any field
• 2+ years' experience in an Analyst role, having relevant industry experience. 
• Relevant industry experience is defined as media insights / reporting & analytics / traditional or social media / media agencies & public relations / digital marketing / marketing & communications. Experience working with PR agencies is advantageous.
• Experience working with Enterprise customers
• Experience working in an agency is advantageous
• Project management experience is advantageous

Skills:

• Knowledge of SaaS-based media tech and platforms, and media measurement KPIs
• Proficient in Excel functions, formulas, and data manipulation techniques
• Experience in setting up and using Power Query for efficient data transformation and analysis
• Familiarity with PowerBI, with the ability to create insightful dashboards and reports is an advantage, but not required
• Familiarity with processes related to Excel and data quality checking
• Exposure to working with Booleans and search queries is considered a bonus
• Excellent numerical skills, capable of identifying and resolving data discrepancies
• Values efficiency and innovation, seeking ways to streamline processes and introduce improvements (proactively looks for ways to improve processes and workflows)
• Team player mentality with excellent organizational and prioritization skills
• Strong communication skills, both written and verbal
• High attention to detail
• Exceptional stakeholder management skills
• Business acumen and strong executive presence
• Customer Experience (CX) knowledge.
• An understanding of PR and Marketing roles, responsibilities and KPIs
• Fluent in English and either German or French, with business-level proficiency in reading, writing, and speaking. Strong spelling and grammar skills required.

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Description

What We’re Looking For:

• As a Meltwater Implementation Project Manager to support the EMEA market, your primary responsibility is to facilitate a seamless onboarding experience for new Meltwater clients, ensuring the swift adoption of key features. Reporting to the Regional Onboarding & Adoption Manager, you will prioritise account setup and provide customized team training to ensure alignment with clients' objectives. Your role involves close collaboration with account teams and clients to ensure efficient knowledge transfer, precise solution installation, and configuration that surpasses client expectations.
• Joining Meltwater means immersing yourself in a culture of continuous growth and development. Our environment is tailored to nurture your leadership skills, encourage collaboration, and uphold principles of inclusive leadership. Collaborate with seasoned professionals and influential leaders who are committed to guiding you towards success.
• Partner with us, and you'll integrate into a vibrant community that recognizes and celebrates your contributions, empowering you to make a meaningful impact. 

What you will do:

• Collaborate seamlessly with colleagues across various teams, including Client Acquisition, Client Success, CX, Training, Global Support, and Product, to provide a tailored and flawless experience for your accounts.
• Initiate and nurture relationships with clients within the first 30 to 60 days of their subscription.
• Lead and manage client implementations to ensure smooth transitions.
• Establish yourself as a trusted advisor and expert across Meltwater's SaaS platforms.
• Assist in configuring and setting up the application to meet clients' desired outcomes effectively.
• Construct and manage complex Boolean logic queries and analytics for insightful data extraction.
• Develop and set-up customized reports and dashboards tailored to individual client parameters to assess the impact of their marketing, public relations, and social media outreach campaigns.
• Conduct both online and in-person training sessions to facilitate platform proficiency among clients.
• Coordinate and prioritize project tasks, manage timelines, and maintain comprehensive project plans.
• Drive engagement and adoption, fostering enthusiasm and passion through meaningful client interactions.
• Effectively communicate project status and deliverables with internal and external teams to ensure project success.
• Uphold client satisfaction through proactive follow-up, responsiveness, and clear communication.
• Track milestones and document client interactions and insights to enhance overall client experience and relationship management.

What you will bring:

• A Bachelor's degree or higher and a minimum of 2 years of relevant experience in a client-facing role within software implementation, support or client management
• Excellent written and verbal communication skills in English.
• As our team supports the entire EMEA market, we are interested in speaking to candidates who are fluent or business proficient in at least one or more of the languages below.. Please specify all your language skills clearly in your application.
• Arabic
• Dutch 
• Finnish 
• French 
• German 
• Spanish 
• Swedish
• A strong executive presence, coupled with excellent verbal and written communication skills, enables you to effectively convey ideas and build rapport.
• Empathy and an innate ability to understand customer needs, fostering rapid relationship development.
• Business acumen and a comprehensive understanding of diverse departmental and industry requirements.
• A customer-centric mindset, recognizing the significance of maintaining robust customer relationships.
• Strong problem-solving skills and exceptional organizational abilities, encompassing prioritization, scheduling, and time management.
• Demonstrated proficiency in presentation skills, adept at facilitating online meetings, delivering comprehensive training sessions, and collaborating with clients to address concerns.
• A deep understanding of and passion for media, news, and current affairs.
• Experience in crafting complex Boolean queries, underscoring your proficiency in data analysis and extraction techniques.
• Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 2 days a week.
• The ability to legally work in the country of hire is required for this position.

go to method of application »

Description

• As the Insights Services Project Manager, you'll spearhead the delivery of customer insights across diverse platforms and genres in the Media Monitoring sector. Collaborating closely with internal teams, you'll design and execute report and research projects, develop reporting methodologies and be consultative to our clients . Your role will involve guiding the analyst team on your projects, fostering collaboration across departments, and ensuring effective stakeholder management. It's an opportunity to sharpen your project management skills, enhance client servicing abilities, and gain valuable leadership experience.
• Meltwater offers more than employment—it's a journey towards personal and professional advancement. Immerse yourself in an atmosphere that nurtures your skills, encourages mentorship, and champions inclusive leadership practices. Interact with experienced leaders who are dedicated to supporting your growth journey. Join us, and you'll be part of a diverse community that celebrates your unique contributions and empowers you to reach your full potential. 

What You'll Do:
Technical & Operational Responsibilities:

• Own and manage a portfolio of Insights Services research projects for our Media Monitoring clients. 
• Lead projects to meet client objectives, adhering to schedule, budget, and quality targets.
• Serve as the primary point of contact on your Insights Services Projects for clients, partners, and internal stakeholders.
• Oversee and support analysts on a project basis, ensuring effective time and task management for high-value outcomes.
• Support the analyst team to interpret research findings to provide clear recommendations and high business value.
• Utilize Meltwater’s technology and diverse data sources to generate meaningful, actionable insights.
• Implement and refine methodologies to enhance quality, margins, and overall project health while mitigating risks.
• Maintain project discipline, documentation, and facilitate timely reviews for continuous improvement.
• Ensure data quality control, compliance, and integrity throughout all analytics processes.
• Collaborate cross-functionally to address project challenges, streamline execution, and maintain systems.
• Oversee vendor, contractor, and freelancer resources in coordination with our Resource Management Office to ensure efficient project execution.
• Conduct quality checks and implement best practices to uphold performance standards.
• Support smooth onboarding and integration of new clients into Insights Services and support them in a pro-active manner throughout the whole client lifecycle. 
• Foster team collaboration and stay informed on industry trends to drive innovation.

People Development & Management:

• Foster team culture and vision through leadership and mentorship.
• Aid management in implementing Learning & Development roadmap, sourcing training programs for Media Analyst upskilling.
• Create SOPs/Guidelines to ensure quality deliverables from team members.

What You'll Bring:

• Bachelor's degree in any field, but preferably from PR, Communications, Consumer Insights or similar fields. 
• Minimum of 2 years experience as an Analyst within the industry.
• Proficiency in Project Management with work experience.
• Relevant industry experience in media insights, reporting & analytics.
• Strong analytical aptitude with proven creative and critical thinking skills.
• Understanding of research methodologies, analysis methods and media measurement KPIs. 
• Strong client-facing skills with the ability to confidently present insights, lead discussions, and build trusted relationships with stakeholders at all levels
• Proficiency in data visualization and dashboard tools, Microsoft Excel, pivot tables, etc.
• Ideally, already proficient in the usage of SaaS-based media tech and platforms,
• Collaborative mindset with outstanding organizational and prioritization abilities.
• Fluent business-level proficiency in English with exceptional spelling and grammar skills.